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The sales team promises one thing, but the service crew says another. Nobody follows up after repairs, so customers feel forgotten. Proactive Service Communication Reaching out to schedule maintenance, sending service reminders, and following up after repairs show customers you care about their vehicle’s condition.
Sales Processes —Salesmanship (training): Unlike the market we had two to three years ago where tight supplies was the lever to sell at a high price, we now find ourselves in a market where true salesmanship is in high demand. Implement strategies to improve service retention and upsell service contracts.
The sales team promises one thing, but the service crew says another. Nobody follows up after repairs, so customers feel forgotten. Proactive Service Communication Reaching out to schedule maintenance, sending service reminders, and following up after repairs show customers you care about their vehicle’s condition.
You can simplify service operations with automation features that tackle day-to-day tasks like processing repair orders. Cliff Weber, Dealer Principal at Weber Motor Company, understands the value that this technology adds to his business.
Customizable setups allow you to track and post vehicle sales, repairs, and counter tickets, as well as link sales and accounting, factory reporting, and payroll into a single system. As an all-in-one dealership management system, Autosoft gives you back valuable time by streamlining and automating critical accounting functions.
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