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As one dealer principal told me while I was gathering facts and information for this article: “When we are going through a phase with margin compression like we are now — we look at EVERY expense to see, where we can reduce or cut costs.” The other side of the scale — or the equation — is costs.
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Due to this, the immediate and long-term opportunities lost by a loyal customer defecting are significant. However, auto consumers are likely feeling the pressure of current economic headwinds,” said Chris Hopson, Principal Analyst at S&P Global Mobility in a recent report.
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