Carscoops
JANUARY 12, 2025
million customers to visit dealerships. of its recalls with OTA updates, avoiding dealership visits entirely. This time, beyond just the updated final tallies, we also examined how many recalls required a dealership visit (let’s call them “physical recalls”) versus those resolved through over-the-air (OTA) updates.
Drive.com
FEBRUARY 23, 2025
Despite being legally obligated to disclose if a vehicle is a repairable write-off, some used car dealers aren’t abiding by the rules. However, the vastness of the second-hand industry can lead some buyers to unknowingly purchase a repairable write-off vehicle. But what type of car qualifies as a repairable write-off?
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Motor Trader
MARCH 14, 2025
Smart Repairs is aiming to increase turnover by 10% this year to hit 12m as it expands it business into the Republic of Ireland. Smart Repairs was established in 1995 by Dan Besau. Managing director Darryl Short attributed this growth to sustained efforts over the past six years to disrupt the fragmented cosmetic vehicle repair sector.
AutoSuccessOnline
FEBRUARY 20, 2025
Repair OnDemand announced the company is now selling its BlueDriver MAX diagnostic tool directly to automotive dealerships. The BlueDriver MAX performs thorough scans of critical vehicle components such as the engine, transmission and exhaust system, providing dealerships with real-time insights during the trade-in process.
AutoSuccessOnline
MARCH 5, 2025
If youre running a dealership in the U.S. If youre running a dealership in the U.S. Limited technicians equals limited availability, leaving customers to deal with longer wait times when scheduling service and repairs for their vehicles. So what makes the difference between thriving and driving customers away?
AutoSuccessOnline
NOVEMBER 12, 2024
One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. It’s well known that customers who service their vehicles at the dealership are more likely to not only return for future maintenance but also buy their next car from that dealership.
Auto Remarketing
FEBRUARY 18, 2025
Core metrics were calculated by analyzing Google reviews from the dealership network for each OEM. Widewail said Toyota did a good job of minimizing negative reviews regarding service-oriented topics such as service department, communication and car maintenance/repair, but noted the 18% mentions of waiting time issues was more than typical.
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