Call Revu

MARCH 6, 2025

The proof is in the pudding: By harnessing AI technologies to streamline customer interactions via gathering call insights and empower employees to personalize interactions in the name of improving customer engagement, automotive dealerships can strengthen and improve customer engagement in the long term, leading to a higher lifetime value.

Customer 70

Customer Dealerships Technology ROI 70

Shawn Ryder

MARCH 9, 2025

In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.

Customer 59

Customer Demographic Networking Repairing 59

Motor Trader

APRIL 22, 2025

Mike Thompson, COO at Leasing Options, said: Brand loyalty in the automotive world is hard-won, especially in todays market where drivers have more choice than ever – not just in terms of make and model, but also fuel type, tech features and overall driving experience. Nissan topping the list isnt surprising.

Customer 59

Customer Banking Networking Manufacturing 59

Motor Trader

FEBRUARY 25, 2025

According to the survey repairers expect that 48% of vehicle owners will forgo ad hoc maintenance and routine servicing to cut running costs in the short term. In the longer term, it could support customer retention and facilitate the return of quality used stock that a dealer wishes to retail due to its service and repair history.

Repairing 103

Repairing Retail Term Customer 103

Autocar

APRIL 24, 2025

The 1 Series is especially important for younger customers. If you want to keep the brand young, if you want to develop customers within your portfolio, the 1 Series is very important." A lot of the capabilities in terms of 'how flexible are you?' You have to stay in the challenge, and it's a similar story with Mini.

Term 111

Term Marketing Customer Development 111

Call Revu

APRIL 11, 2025

In fact, by simply listening to customers talk about previous experiences theyve had with other dealerships, your sales and customer service teams can glean huge amounts of useful information about consumer expectations, behaviors, and pain points. A complaint or request that comes back often shows a common problem or need.

Customer 77

Customer Deal Development Sales 77

Autocar

NOVEMBER 27, 2024

Chery duo Jaecoo and Omoda will work with UK industry body to improve security, ease of repair Chinese newcomers Omoda and Jaecoo have teamed up with a leading insurer-backed organisation in a bid to avoid the aftersales issues that have plagued insurers and customers since their compatriots started entering the UK market.

Insurance 124

Insurance Repairing Logistics Term 124

Autocar

MARCH 4, 2025

It was stunning in terms of its speed, its acceleration, its performance, but also how it delivered the power with a real sense of character, he said. I think theres an analogy there in terms of design, craftsmanship and engineering, and how things drive, rather than pure tech. Jaguar is not going to win by having the best technology.

Technology 122

Technology Term Customer Development 122

Women Automotive Network

APRIL 16, 2025

Layer on growing tariff tensions, increasing regulatory complexity, and the transformative impact of AI across manufacturing, mobility, and customer engagement, and it's clear: the demands on today's leaders have never been greater.

Women 130

Women Manufacturing Term Automotive 130

Dealer World

APRIL 29, 2025

This situation necessitates a comprehensive game plan that not only addresses immediate financial concerns but also positions dealers for long-term success. Moreover, dealers should focus on building a strong financial foundation that can support their operations in the long term.

Supply Chain 75

Supply Chain Term Management Manufacturing 75

Motor Trader

MARCH 20, 2025

There is a pressing need to find efficiencies across businesses, and technology can support margins while enhancing the customer experience. Automated customer relationship management (CRM) systems can streamline sales processes, enhancing lead conversion rates while reducing administrative overhead.

Retail 98

Retail Banking Finance Technology 98

Motor Trader

JANUARY 20, 2025

Ford was a pioneer of Customer Marketing Areas in the late 1990s when it was the number one carmaker in terms of car sales. Back in 2020 Ford announced that it was going to reduce its network of sales outlets in half over the next five years. In2020 had 395 car dealers and wanted to reduce this to around 210-230 by 2024.

Retail 130

Retail Networking Repairing Term 130

Carscoops

DECEMBER 11, 2024

The carmaker isn’t just consolidating its network of dealers but will also optimize its local investments, abandoning areas where it can’t achieve long-term profitability and doubling down on regions that perform well, including Shanghai and Beijing.

Networking 98

Networking Sales Dealerships Customer 98

Carscoops

MARCH 14, 2025

Skoda has revealed that 69% of Fabia customers opted for a manual transmission last year. Despite the popularity of DIY gearboxes, Skoda noted customers are embracing automatics. In terms of manual transmission take rates, the Scala comes in a distant second with a respectable 45%.

Customer 104

Customer Term Buyer 104

Carscoops

MARCH 31, 2025

The returning CEO will serve for two years, as Volvo looks for his long-term successor. Thus, Jim Rowan steps down, and Hakan Samuelsson returns in the top position after his previous term between 2012 and 2022. Ex-Volvo CEO Hakan Samuelsson returns in the position he held between 2012 and 2022.

Retail 111

Retail Term Technology Automotive 111

AutoSuccessOnline

JANUARY 30, 2025

When evaluating the overall health of a dealerships service drive, there are three key golden metrics that stand out: Hours Both total sold and per repair order Effective Labor Rate (ELR) Profit per customer pay RO However, understanding these numbers requires context. ELR shows less disparity between the urban and volume classifications.

Repairing 97

Repairing Demographic Dealerships Term 97

Solera

FEBRUARY 14, 2025

Your dealerships efficiency, customer relationships, and long-term profitability all suffer. Intelligent Reminders Engage with customers with strategic text and email communications that boost appointment completion rates. Real-Time Updates Live updates build customer trust and enable proactive management of schedule changes.

Dealerships 98

Dealerships Customer Term Management 98

Autocar

APRIL 7, 2025

Catherine Blee, Ford UKs passenger vehicles sales boss, said: The Puma has been the best-selling vehicle in the UK for several years, and we have customers who really love that car that have been waiting for an electrified version. There are also some of our Fiesta customers who have been waiting for this vehicle.

Buyer 98

Buyer Manufacturing Networking Customer 98

Autocar

NOVEMBER 7, 2024

While the company has yet to give firm details of the model's range, Bentley technical boss Matthias Rabe said: "No customer will complain about range." We also want to attract new customers and this concept really adds something new to Bentley." Is Bentley's electrification the result of customer demand or legislation?

Manufacturing 135

Manufacturing Development Customer Technology 135

Turbo Marketing Solutions

DECEMBER 12, 2024

You might think that simply having a website is enough, but effective SEO strategies are key to ensuring that potential customers find you first. Lets dive into proven strategies that can help dealerships attract more customers this coming year. But what does it really take to stand out among the competition?

Dealerships 98

Dealerships Customer Marketing Deal 98

Carscoops

JANUARY 26, 2025

A viral video from Pakistan shows a custom-built Tesla Cybertruck replica. So a couple of Pakistani engineers built a replica, though we use that term in a very loose sense. Created on behalf of an unnamed customer, the fake Cybertruck reportedly cost 3 million rupees, which equates to $10,800 in US currency.

Term 109

Term Customer 109

Auto Alert

DECEMBER 26, 2024

Here, we explore dealership metrics to monitor and take action on to achieve higher sales, better customer service, and exponential dealership growth. Service department performance is key to driving revenue and critical to customer retention. Net Promoter Score measures how likely customers are to recommend your dealership to others.

Amortization 64

Amortization Dealerships Repairing Finance 64

CarExpert

NOVEMBER 18, 2024

percent finance rate until the end of November, with a maximum loan term of 36 months. The finance offer excludes government, rental and national fleet customers. All X-Trail models are currently subject to a 3.9 On top of the finance offer, Nissan is also offering a $2000 discount on all MY24 or prior X-Trails.

Finance 98

Finance Deal Finance Rate Term 98

Auto Alert

APRIL 24, 2025

Because customers form opinions fast. What you say (and how you say it) in those early moments can either build trust or break rapport and greatly influence whether customers want to do business with you. This approach opens the door to conversation and invites the buyer to share their intent on their terms.

Buyer 90

Buyer Cargo Dealerships Deal 90

CarExpert

JANUARY 1, 2025

The eight-stud configuration offers a significant advantage in terms of load capacity and ensures an even distribution of weight across the wheel, said Drew OShannassy, Fords Ranger Super Duty engineering program supervisor. This is important for a vehicle like Ranger Super Duty which will be expected to frequently carry and tow heavy loads.

Deal 105

Deal Customer Term Development 105

CarExpert

JANUARY 12, 2025

In terms of the auto industry, it’s forcing around a dozen ships transporting new vehicles to either remain idle outside ports on Australians eastern seaboard or be rerouted to unaffected ports at different parts of the country, causing knock-on effects due to their delayed return and restocking at departure ports.

Shipping and Transportation 98

Shipping and Transportation Logistics Supply Chain Lessee 98

Carscoops

MARCH 25, 2025

Related: GM Penalizes Corvette, Hummer, And Escalade V Flippers By Cancelling Their Warranty First, Chevrolet will blacklist these customers from having access to other highly desirable models in the future. In it, the automaker lays out all of the terms of the agreement. It’s a thought, right?

Buyer 109

Buyer Term Customer Sales 109

CarExpert

JANUARY 31, 2025

Dubbed the Nissan More ownership program, the extended warranty is available for both private and commercial customers, but only those who service their vehicles on schedule at a Nissan dealer, making the longer aftersales coverage a conditional warranty like Mitsubishi’s 10-year warranty.

Extended Warranty 98

Extended Warranty Networking Deal Term 98

Autocar

JANUARY 16, 2025

He added that the new model will be everything our customers expect from us, both in terms of design and performance. Lochscheller said that Polestar's emphasis will also shift from a 'storytelling' to help customers learn about the brand to active selling. too will [the] Polestar 7.

Manufacturing 116

Manufacturing Retail Development Sales 116

Carscoops

DECEMBER 18, 2024

They’re blaming “slowing industry demand” for electric trucks, which is a polite way of saying customers aren’t exactly lining up to trade their gas-guzzling trucks for battery-powered workhorses. Ram 1500 Ramcharger The Ramcharger runs on a 3.6-liter

Technology 98

Technology Term Customer Marketing 98

Auto Alert

APRIL 17, 2025

Learn where everything isshowroom, service department, finance offices, used car lot, customer lounges, etc. Knowing how each department functions and how they work together helps you better serve your customers and build stronger internal relationships. A well-managed daily routine sets the stage for long-term success.

Finance 69

Finance Deal Dealerships Management 69

Automotive Addicts

APRIL 29, 2025

For GM, this recall highlights the growing complexity of balancing high performance with long-term durability, especially as customers expect more from their vehicles. Its also a reminder that even industry giants are not immune from the challenges of maintaining rigorous manufacturing standards across millions of vehicles.

Manufacturing 80

Manufacturing Repairing Term Dealerships 80

Call Revu

MAY 1, 2025

In times like these, dealerships must rethink how they make decisions in pricing, customer experiences, and more. One of the most delicate balances a dealership needs to consider, ensuring a seamless and timely customer experience is equally as important as not over-stocking on any particularly model such that revenue is in the red.

Dealerships 52

Dealerships Customer Retail Technology 52

Carscoops

NOVEMBER 23, 2024

But in the marketplace it is very small and that is going to limit the customers as well, so rather than that we thought that we should make an SUV with the large luggage space and that has the bigger potential.” “I think it’s very cool in the traffic. That’s less salesmanship and more of a Jedi mind trick.

Dealerships 105

Dealerships Customer Marketing Term 105

Carscoops

MARCH 3, 2025

The software-defined sedan will be the most powerful Volvo ever in terms of core computing capacity, and promises to offer a driving range of over 700 km (435 miles). In terms of sustainability, the ES90 will use recycled and natural materials in its production.

Term 97

Term Technology Development Management 97

AutoSuccessOnline

APRIL 4, 2025

The business landscape is constantly evolving, seemingly making it difficult to develop plans and long-term goals strategically and accurately. Despite the unknowns, a strong foundation and careful planning can help ensure long-term success on every level.

Automotive 52

Automotive Development Term Customer 52

CarExpert

NOVEMBER 17, 2024

For instance, there’s only $3000 separating the entry points of each of those models, meaning customers have lots of choice, but all at similar prices. Second is when Geely and local partners provide long-term, high-quality pre-sale, during-sale, and after-sale services to consumers.

Asking Price 98

Asking Price Networking Deal Term 98