Remove Customer Remove Sales Remove Term
article thumbnail

BLOG Using customer data to drive long-term profits for dealers

Motor Trader

In the complex journey of buying a car, knowing your customers coffee order might seem trivial, but it reflects a deeper truth: building meaningful relationships starts with understanding people. It begins with gaining a more complete view of each customer. Todays customers expect a joined-up experience.

Term 76
article thumbnail

Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Porsche To Shut 30% Of Its Dealerships In China After Sales Tumble

Carscoops

Porsche’s sales in China dropped 29% during the first nine months of 2024. The carmaker isn’t just consolidating its network of dealers but will also optimize its local investments, abandoning areas where it can’t achieve long-term profitability and doubling down on regions that perform well, including Shanghai and Beijing.

article thumbnail

VW Stops ID. Buzz Sales Because The Rear Seats Are Too Spacious

Carscoops

The much-hyped electric minivan, praised for its spacious interior, has been hit with a second recall and a stop sale order, this time because its third-row bench is too wide for its own good. VW is taking space away from customers. This is the second stop sale in the last month for the ID. The solution?

Sales 93
article thumbnail

JudgeService identifies ways for dealers to boost customer satisfaction

Motor Trader

The most significant boosts in customer satisfaction are achieved by dealers who routinely offer test drives (up 45% to 81%) and make follow-up contact with car buyers (rising 41% to 87%), according to research of over 436,100 customer questionnaires by JudgeService. “Test drives sell cars.

article thumbnail

What They’re Really Saying: How Sentiment Tracking Helps Dealerships Close Ready-to-Buy Customers

Call Revu

by CallRevu When it comes to a sales pipeline, not all consumers (and potential customers) are created equal. There are those who are just browsing, those who have a genuine intent to buy, and those determined to walk out with a new carits your sale to lose! But of course, TFM says, its not all about the technology.

article thumbnail

Where do you find your target audience for customer discovery?

Shawn Ryder

In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.