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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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What They’re Really Saying: How Sentiment Tracking Helps Dealerships Close Ready-to-Buy Customers

Call Revu

by CallRevu When it comes to a sales pipeline, not all consumers (and potential customers) are created equal. There are those who are just browsing, those who have a genuine intent to buy, and those determined to walk out with a new carits your sale to lose! But of course, TFM says, its not all about the technology.

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Porsche To Shut 30% Of Its Dealerships In China After Sales Tumble

Carscoops

Porsche’s sales in China dropped 29% during the first nine months of 2024. The carmaker isn’t just consolidating its network of dealers but will also optimize its local investments, abandoning areas where it can’t achieve long-term profitability and doubling down on regions that perform well, including Shanghai and Beijing.

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JudgeService identifies ways for dealers to boost customer satisfaction

Motor Trader

The most significant boosts in customer satisfaction are achieved by dealers who routinely offer test drives (up 45% to 81%) and make follow-up contact with car buyers (rising 41% to 87%), according to research of over 436,100 customer questionnaires by JudgeService. “Test drives sell cars.

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AI + Human Touch: How Dealerships Are Revolutionizing Customer Loyalty in 2025

Call Revu

The proof is in the pudding: By harnessing AI technologies to streamline customer interactions via gathering call insights and empower employees to personalize interactions in the name of improving customer engagement, automotive dealerships can strengthen and improve customer engagement in the long term, leading to a higher lifetime value.

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Where do you find your target audience for customer discovery?

Shawn Ryder

In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.

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Hendy eyes spike in double-cab pick-up sales ahead of April tax hike

Motor Trader

Hendy Group is aiming to drum up sales of double-cab pick-ups ahead of the increase in Benefit-In-Kind (BIK) charges takes effect on 6 April. Other manufacturers, including Isuzu, have moved to boost sales of the impacted vehicles ahead of the tax hike. It only applies if an employee also uses the vehicle privately, as many users do.

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