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5 Ways To Improve Dealership Customer Loyalty & Retention

Automotive Mastermind

As dealerships’ new and used vehicle inventories slowly begin to normalize, now is the time for automotive industry dealers to focus on proactively retaining their loyal customers and improving retention. It’s critical dealers take intentional, proactive action to protect their customer base against the competition’s conquest efforts.

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Referral Programs in the Automotive Industry: Boosting Sales and Building Customer Loyalty

Turbo Marketing Solutions

The personal recommendation attached to referrals breeds an existing trust, shortening the process needed to convert a potential buyer into an actual customer. Now, let's delve into how this trust can quicken sales. One notable advantage is the shortened sales cycles that come with referred customers.

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Guide to Dealership Customer Loyalty

Automotive Mastermind

Now, amid inventory shortages and historically high vehicle prices, nurturing a dealership’s automotive customer retention program against competitor’s conquest attempts has become key – critical to both immediate and long-term success. more for new vehicles in January 2022 than the previous year. buyers dropping to a six-year low in 2021.

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Lookers Leeds and Gateshead win Ford President awards

Motor Trader

Two Lookers dealerships have won Ford President’s Awards in recognition of their customer experience and functional expertise. Lookers Ford Gateshead and Lookers Ford Leeds have received the accolade, with judges ranking dealerships on areas including surpassing sales goals, high levels of customer satisfaction and overall experience.

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The Top 10 Skills of a Successful Automotive Sales Manager

Auto Alert

The basic job duties of an Automotive Sales Manager are overseeing the sales activities of a car dealership’s sales department, including training sales staff, developing a departmental strategic plan, and ensuring sales targets and customers’ expectations are met.

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Genesis Seeks to Gain Independence from Hyundai

Automotive Addicts

Strategic hires, including industry professionals like Drew Slaven, have strengthened the company’s capabilities in regional sales goals and advertising strategies. The separation from Hyundai dealerships has been instrumental in elevating Genesis’s image and customer experience.

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Let’s leverage!

Mudd.com

Using Mudd’s LMS to dissect their ‘23 leads, historical sales data, and historical service data, Mudd served ads to 18,000+ previous customers and potential customers. In February of 2024 one of our Chevrolet dealers was hitting Impression Share goals with digital executions but not exceeding their sales goals, So.