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Positive salespeople are tops when it comes to customer satisfaction and shifting cars. Thats the finding from JudgeService in a survey of 350,000 customers who bought a used car last year. It said showroom processes have the biggest impacts on the customer promoter scores achieved by dealers. day improvement on stock turn.
private sales ratio in October. Private sales in Germany are down -2.6% Previous month: Germany private sales September 2024: Tesla Model Y most popular One year ago: Germany private sales October 2023: Dacia Sandero best-seller, MG 4 up to #6 Full October 2024 Top 324 All models ranking below. The Mercedes GLA hits a 65.5%
Private sales in Germany are down -9.3% year-on-year to just 78,254 for a Private Sales ratio (PS) of 32% vs. 35.1% Previous month: Germany private sales October 2024: VW T-Roc back to #1, Mercedes GLA #3 One year ago: Germany private sales November 2023: Skoda Enyaq best-seller Full November 2024 Top 331 All models ranking below.
A Maryland Honda dealer has agreed to refund customers that it ripped off. Customers unknowingly purchased products and paid undisclosed markups. Maryland Attorney General Anthony Brown has announced a settlement with Darcars Honda, which will result in customers being refunded up to several million dollars.
Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.
BEV sales grew by 37% in Europe+EFTA+UK region, reaching a market share of 16.7%. Tesla is struggling to sell cars in Europe, with sales plummeting by 50.3% Tesla is struggling to sell cars in Europe, with sales plummeting by 50.3% The drop was especially severe in Germany , where sales fell by 59.5% market share.
The holiday season is a golden opportunity for auto dealers to increase sales, build customer relationships, and solidify their brand in the local market.
The discounts were announced after sales of the Mustang slipped more than 30% The 2025 Mustang GT saw a $3,700 price hike compared to the 2024 model year. The automaker announced that newly-ordered Mustang EcoBoost models come with $1,000 in Retail Customer Cash. Sales dropped 36.4% This drops its starting price down to $44,560.
The average age of a Ferrari customer is heading lower, according to its CEO. In an interview with CNBC published on March 16, Ferrari CEO Benedetto Vigna said 40% of new customers to the brand are below the age of 40. That compares to just 18 months ago, when he said that figure stood at 30%.
Tesla sales fell by 43% in March, following even greater declines in February and March. More: Tesla Sales Plunge Across Europe Despite Model Y Juniper Launch According to figures from the German Federal Motor Transport Authority, Tesla’s slide has been consistent and brutal. GERMANY SALES Q1 BRAND May 25 Diff. %
Jag Doesn’t Want To Push Old Customers Away One of the biggest criticisms leveled at Jaguar when the campaign kicked off was that they risked alienating the traditional, stiff-upper-lip customer base. ” The Change That Is Needed Perhaps Jaguar doesn’t want to push old customers away with their marketing efforts. .”
Porsche’s sales in China dropped 29% during the first nine months of 2024. “Our key purpose out of optimization is to improve the overall network profitability, resulting in a multi-win situation (among Porsche, dealers and customers).” Big changes are afoot for Porsche’s business in China.
New vehicle sales in Australia will dip by about five per cent year-on-year in 2025, leading to increased competition between brands, shorter wait times and the return of more discounting, according to Toyota Australias top salesperson Sean Hanley. Were expecting another strong year of sales above 220,000 vehicles, he said.
According to VFACTS figures supplied by the Federal Chamber of Automotive Industries (FCAI), a total of 96,710 vehicles were delivered in February 2025 after Tesla and Polestar sales figures from the Electric Vehicle Council are included. Electric vehicle (EV) sales plunged by 43.8 Sales by region Includes Tesla and Polestar sales.
Tesla couldnt recover in the final month of 2024 to reverse a year-long sales decline, ending the year with less than 40,000 deliveries to Australian customers. According to data published by the Electric Vehicle Council (EVC), Tesla delivered 3593 vehicles to Australian customers in December, representing a 63.9
Cadillac sales were up last year thanks to strong demand for the Escalade and Lyriq. The Optiq and Vistiq will be arriving at dealerships shortly, helping to energize sales. The facelifted SUV arrived late in the year, which helps to explain why sales were up 27.5% CT5 sales plummeted 20.1% CT5 sales plummeted 20.1%
Scout Motors infuriated VW dealers across the United States last week when it confirmed that the upcoming Terra and Traveler will be available via a direct-sale model rather than through existing dealerships.
I transitioned to a Customer Service Representative position at Meritor, specializing in brakes and axles while managing the Volvo account. This role enriched my understanding of customer needs and service targets, allowing me to navigate both sides of the service equation effectively.
Bob and Brian discuss APC s post-sale service contract program, which aims to offer service contracts to customers who either declined them during the finance process or are using the dealership’s service department without one. These communications, far from intrusive, are tailored to customer needs.
She also highlighted that Peugeot was compliant with the UKs zero-emission vehicle (ZEV) mandate last year both as part of the Stellantis group and in its own right, notching up an EV sales mix of more than 22%. Thirty-one per cent of sales of the new 3008have been for the electric version in the UK.
Steve Hicks is appointed as Kia UKs marketing director, with Sanka De Silva taking on the role of sales director. Hicks, previously sales director for Kia UK, joined the business in 2017, leading all sales channels across retail and fleet, for new and used cars, in collaboration with the 190-strong dealer network.
VW claims Prestige Imports has consistently failed to meet sales targets for over a decade. Since 2011, the dealer has reportedly achieved just over half of its required sales volume. The dealer entered into a VW contract back in 1998, agreeing to comply with the company’s operating standards and annual sales targets.
New-vehicle VFACTS sales data published by the Federal Chamber of Automotive Industries (FCAI) today has revealed that Ram Trucks Australia delivered 3239 examples of its Ram 1500 pickup in 2024, outselling key rivals like the Chevrolet Silverado (2389) and Ford Australia’s newer Ford F-150 (2428). Browse now.
Rochdale-based lender Marsh Finance has signed a deal to adopt iVendi’s new point-of-sale system. Marsh Finance provides car finance solutions to customers directly and through car finance intermediaries. This story continues at Marsh Finance adopts iVendi’s new point-of-sale system Or just read more coverage at Motor Trader
North American dealers express concern over the viability of their network amid declining sales. This shift comes as the brand struggles to revive its North American dealer network, which has been severely impacted by sluggish sales. “We’ve got 110 dealers in our U.S.
New Twingo uses same platform as the reborn 5 but is 170mm shorter French firm says there must be an organic business case for importing new electric city car Renault is gauging the viability of launching the new Twingo in the UKbut will not "force" the retro city car into the market just to boost its EV sales mix.
Hendy Group is aiming to drum up sales of double-cab pick-ups ahead of the increase in Benefit-In-Kind (BIK) charges takes effect on 6 April. Other manufacturers, including Isuzu, have moved to boost sales of the impacted vehicles ahead of the tax hike.
My Theory of 5 mentors and I have found that the best, most successful sales consultants have one item in their toolbox that will set customers at ease, sell more vehicles and absolutely increases the enjoyment in their automotive career. Lets look at it from the other side of the sales desk.
25, 2025 -- InteractiveEQ launches Auto IEQ - AI-based Talent Assessment Platform Custom-Built for Auto Industry Needs. In the automotive industry alone, according to the National Automobile Dealers Association (NADA), the employee turnover rate averages 50% annually, with specific roles and sales exceeding 80% annually.
December 2024 new-vehicle sales were up even as many Australians struggle with the rising cost of living. This represents a positive finish for what ended up being a record year for Australian new-vehicle sales, which saw 1,237,287 vehicles delivered, up 1.7 The Toyota RAV4 took the sales crown for December with 5119 sales, up 133.5
MORE: Twice as fast as Tesla BYD releases ultra-fast 1 megawatt electric car charging The Tesla Model S followed in 2014, along with the Model X in 2017 but its sales began to soar in Australia when the more affordable Model 3 and Model Y arrived in 2019 and 2022, respectively.
Managing collaboration with a sales team is crucial for any automotive dealership looking to optimize performance and achieve greater sales results. Its essential to create a dynamic environment where sales personnel can interact effectively with all departments, including marketing, customer service, and parts departments.
We are pleased to have completed the sale of Country Buick GMC and to represent Andy Budd in the sale of this desirable dealership, located in the wealthiest county in the country, said Gabe Robleto, Senior Vice President, Sell-Side Advisory at Kerrigan Advisors.
Excite 51 The company is also offering $8000 factory bonuses on model year 2023 (MY23) Essence 64, Long Range 77 and XPower models, though it’s advising customers to speak to their local MG dealer to confirm the total savings available. Browse now.
Deliveries of new vehicles in Australia slipped into the red again last month, amid a decline in sales of utes and electric cars yet every model in the Top 10 was a ute or SUV. February 2025 new-vehicle sales tallied 96,710, according to data published by the Federal Chamber of Automotive Industries and Electric Vehicle Council.
The Ford Tourneo Custom is up to #4 in February and YTD. New Hungarian passenger car sales stand at 10,575 in February, a tiny -1.5% The Ford Tourneo Custom surges to 4th place ahead of the Kia Ceed (-0.6%), Nissan Qashqai (+3.5%) and Toyota Corolla (-15.6%). 3 1 4 Ford Tourneo Custom 404 3.8% year-on-year evolution.
The A290 is 10,505 more expensive than the regular Renault 5 French performance brand's first EV is a warmed up Renault 5 with up to 215bhp; range tops out at 38,500 The Alpine A290 has gone on sale in the UK, with prices ranging from 33,500 to a lofty38,500. Customer deliveries of theA290 will begin in April.
In today’s competitive digital advertising landscape, automotive dealerships are evaluating various platforms to maximize their sales conversions. Sales Conversions: A Comparative Analysis To gauge the effectiveness of each advertising platform in generating sales conversions, let’s analyze key performance metrics: 1.
There is a pressing need to find efficiencies across businesses, and technology can support margins while enhancing the customer experience. Automated customer relationship management (CRM) systems can streamline sales processes, enhancing lead conversion rates while reducing administrative overhead.
Its stock fell nearly 4 percent after it announced its latest quarterly sales report. That’s a 36 percent drop compared to the same period last year, when it managed to get 13,588 vehicles into customer hands. Rivian’s Q1 deliveries fell 36 percent year-over-year, with just 8,640 vehicles delivered. in February.
The electric Taycan sales dropped by 49%, while the 718 lineup saw a 15% increase. Porsche has released its global sales results for 2024, reporting 310,718 vehicle deliveries, a 3% decline compared to 2023. On the flip side, the fully electric Taycan struggled to find buyers, with sales nearly halving compared to the previous year.
In today’s evolving auto market, one thing remains crucial: focusing on volume and exceptional customer service will naturally drive gross. The reality is that our teams aren’t delivering the customer experience required to earn that gross, and they’re not leveraging the tools available to them. What’s motivating them?
More: Honda Dealer Faces $10,000 Fine Per Car Over Shady Sales Tactics The man at the center of it all is 27-year-old David Antonio Estrada, of Pasadena, but we’ll come back to him shortly. Journalists from KPRC Houston went to Estrada’s place of employment, Strawberry Road Auto Sales, seeking answers. The good news?
In response to strong demand for the Shark 6 , Sealion 6 and Atto 3 , EVDirect will channel resources into importing new models with high sales potential, according to CEO David Smitherman. We will see how the Shark 6 is performing in the market and what feedback our customers are providing us.
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