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Ford terminates over 50 retailer dealers at start of 2025

Motor Trader

Ford terminated more than 50 retail dealers in January as part of its restructuring of the network. Ford was a pioneer of Customer Marketing Areas in the late 1990s when it was the number one carmaker in terms of car sales. All but three of the dealers have retained their authorised repairer status, Ford told Motor Trader.

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Report shows Q1 used-car retail prices calm before a potential storm

Auto Remarketing

As the first quarter of 2025 ended, all was calm for used-vehicle retail prices. Bureau of Economic Analysis the lack of inexpensive new vehicles is expected to drive more customers to the used market. The post Report shows Q1 used-car retail prices calm before a potential storm appeared first on Auto Remarketing.

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AiAuto Announces AI-Driven Solutions to Empower Future of Automotive Retail

AutoSuccessOnline

AiAuto announces its launch and suite of innovative AI-powered F&I and customer experience products designed to transform how dealerships operate, engage with customers and drive sales. With a focus on innovation and real-time customer experiences, the company aims to reshape the future of automotive retailing.

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BLOG It’s time to accelerate the speed of change.

Motor Trader

There is a pressing need to find efficiencies across businesses, and technology can support margins while enhancing the customer experience. In automotive retail, where costs are escalating, operational streamlining is imperative. Consider the shift from a customer-supplier mindset to a true partnership model within organisations.

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JudgeService identifies ways for dealers to boost customer satisfaction

Motor Trader

The most significant boosts in customer satisfaction are achieved by dealers who routinely offer test drives (up 45% to 81%) and make follow-up contact with car buyers (rising 41% to 87%), according to research of over 436,100 customer questionnaires by JudgeService. “Test drives sell cars.

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BMW Retail Next £1.1m investment transforms Vertu BMW MINI Sunderland

Motor Trader

A 1.1million investment has upgraded Vertu BMW MINI Sunderland to meet BMWs new Retail Next standard. The 18 week-long refurbishment has improved facilities and will enhance the customer experience. Customers love the new layout. This story continues at BMW Retail Next 1.1m Its a really cracking site.

Retail 59
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Car repair costs accelerate to ‘all time high’

Motor Trader

According to the survey repairers expect that 48% of vehicle owners will forgo ad hoc maintenance and routine servicing to cut running costs in the short term. In the longer term, it could support customer retention and facilitate the return of quality used stock that a dealer wishes to retail due to its service and repair history.

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