Call Revu

MAY 2, 2024

by CallRevu CallRevu, a pioneer in communication intelligence for the automotive retail industry, is excited to welcome Merchant Centric into its Center of Excellence. By deepening our understanding of what customers and prospects are saying, we are set to transform brand reputation management for dealerships.

Retail 52

Retail Management Customer Automotive 52

Canadian Auto Dealer

MAY 2, 2024

Québec’s Law 25 is a prelude for what’s coming up in Canada, while CDP (customer data platform) is more than just cooler talk among digital marketers. It basically regulates how companies, retailers, and all industries are managing personal information from consumers,” said Louis-Yves Cloutier, CEO and President of 360.Agency.

Retail 105

Retail Marketing Consulting Management 105

Auto Remarketing

NOVEMBER 27, 2023

An overwhelming percentage of car dealers who use digital retailing tools are reporting encouraging results, according to the latest research by Cox Automotive. Despite the recent economic ups and downs, dealers remain highly satisfied with these digital investments because of their positive impact on both customer and staff experience.”

Retail 111

Retail Deal Customer Dealerships 111

Autocar

JULY 29, 2024

That bring a requirement for faster growth, which means we need to expand our retail footprint quite aggressively.” Galvin said that retail expansion isn’t just focused on new car sales, but on growing its approved used offering. The firm currently has nine Spaces across the UK, all of which are based in shopping centres.

Retail 103

Retail Customer Dealerships Sales 103

Auto Remarketing

MARCH 18, 2024

As the world gradually emerges from the shadows of COVID-19, a significant shift in the car retail landscape is becoming increasingly apparent, particularly in the electric vehicle sector. Dealerships that embrace this change are poised to thrive in the new era of automotive retailing.

Retail 98

Retail Supply Chain Consulting Dealerships 98

Carscoops

MARCH 20, 2024

Shell, the world’s second-largest fossil fuel explorer, currently operates over 46,000 retail locations globally, predominantly gas stations. ” The company did not specify where the retail locations it shuts down are located. ” The company did not specify where the retail locations it shuts down are located. .

Retail 113

Retail Networking Customer Marketing 113

Drive.com

AUGUST 18, 2024

The luxury arm of General Motors has revealed where its first retail space will be as it prepares to launch on the local market with a range of electric cars. US car maker Cadillac has announced the location of its first new retail site as it ramps up towards its arrival on the Australian new-car market.

Retail 72

Retail Development Management Marketing 72

DealerOn

MAY 4, 2022

Ready for the next evolution in digital retailing? Schedule your free APEX Digital Retailing demo today! The post Increase Customer Engagement With Digital Retail appeared first on DealerOn. The question on every auto dealer’s mind should be, “how do I reliably get good leads?”

Retail 52

Retail Customer Dealerships Sales 52

Automotive Mastermind

DECEMBER 1, 2022

As your dealership’s engagement with prospects and customers is increasingly taking place online, how much thought have you given to the customer experience that takes place in your “virtual dealership”? According to S&P Global Mobility surveys, consumers want a more simplified and digital purchase process.

Retail 52

Retail Customer Dealerships Repairing 52

CarExpert

SEPTEMBER 6, 2024

Audi Australia says its focus on customer service will help its vehicles stand out against a “flood” of new brands to our market. I think every new competitor in the market is a threat in some way, shape or form, whether it’s the price position and it brings customers down to a different price level. ” It’s very dynamic.

Customer 98

Customer Networking Manufacturing Retail 98

Drive.com

MARCH 1, 2024

A Tesla Cybertruck has been sold at an online auction for double its retail price, prompting some customers to question its legitimacy due to the electric auto giant’s controversial terms and conditions attached to the vehicle. The post Used Tesla Cybertruck sells for double its retail price at auction appeared first on Drive.

Retail 98

Retail Customer Dealerships Term 98

AutoSuccessOnline

JULY 22, 2024

The Reynolds and Reynolds Company announced in a press release the agenda for its Retail Summit: Amplify 2024. We’re extremely excited for the upcoming announcement at our Retail Summit,” said Walsh. The panelists will focus on how to add value for dealership customers, differentiate the business and drive sustainable profitability.

Retail 52

Retail Dealerships Automotive Customer 52

Call Revu

JULY 12, 2024

by CallRevu Boost Customer Service with Call Data It’s no secret that call data analytics —the process of understanding key data points from numerous sales calls and extracting valuable insights into customer behavior—is crucial for customer service, sales efforts, and customer retention.

Customer 97

Customer Retail Dealerships Buyer 97

Best Selling Cars Blog

MARCH 1, 2024

Chinese retail sales of the selection of vehicles included in this update rally back up 68% year-on-year in January to 2,081,138 units. BSCB is the only non-Chinese medium to cover both wholesales (ex-factory shipments) and retail sales data for China so you can get the most complete picture of the largest new vehicle market in the world.

Retail 223

Retail Marketing Sales Manufacturing 223

Auto Remarketing

MAY 23, 2024

“Prices for late-model vehicles have generally held up better than overall prices, as dealers seek to find affordable substitutes for expensive new vehicles on behalf of their customers.” On the retail side, J.D. The post How used-car prices are faring this month in wholesale, retail markets appeared first on Auto Remarketing.

Retail 98

Retail Marketing Customer 98

AutoSuccessOnline

FEBRUARY 13, 2024

This year’s Women Driving Auto Retail event, hosted in conjunction with NADA Show 2024 in Las Vegas, included the announcements of the initiative’s three inaugural awards. Jimenez knew her experience in customer service, relationship building and hard work would translate to a successful career at a dealership – and she was right.

Women 105

Women Retail Dealerships Management 105

Autocar

FEBRUARY 22, 2024

Genesis has Studio spaces in Westfield London, Battersea and Edinburgh Korean premium brand appoints six retail partners nationwide as it looks to boost market share in UK Genesis is aiming to dramatically increase its visibility and market footprint in the UK with the appointment of new retail partners across England, Scotland and Wales.

Retail 98

Retail Networking Marketing Customer 98

Carscoops

JUNE 13, 2024

Infiniti wants to increase its market share, luring back previous customers that fled to Lexus and Acura. The luxury brand is also targeting a more affluent type of customer, starting with the Infiniti QX80. To achieve their goals, Infiniti is targeting a new type of customer: those with substantial disposable income.

Customer 113

Customer Retail Demographic Networking 113

AutoSuccessOnline

JUNE 18, 2024

The Reynolds and Reynolds Company announced the official details for its Reynolds Retail Summit: Amplify 2024. It seeks to foster an environment where attendees explore collaboration and innovation as the retail automotive industry pushes forward into the future. course at the Lansdowne Resort.

Retail 52

Retail Banking Dealerships Automotive 52

Cox Automotive inc

NOVEMBER 17, 2023

17, 2023 – Nearly all car dealers currently using digital retailing tools claim it has positively impacted their business, especially in customer experience and satisfaction, according to Cox Automotive’s 2023 Digitization of Car Buying Study. ATLANTA, Nov.

Retail 52

Retail Customer Buyer Automotive 52

Motor Trader

MAY 3, 2024

Catherine Faiers, Auto Trader COO, said: “At Auto Trader today we are working with more retailers than we have ever worked with and in working with those departments we see an industry that is entrepreneurial, vibrant, it’s changing and always changing but it is one that is adapting to those changes.”

Retail 59

Retail Consulting Dealerships Networking 59

Motor Trader

MAY 9, 2024

Porsche Retail, the factory-owned dealer group, is to open a new Porsche Centre in Guildford towards the end of 2024. Porsche Retail managing director Adam Flint said the building programme was entering the next phase with staff working on site despite the building works. “As on turnover ahead 31.7% to £421.7m.

Retail 86

Retail Management Term Sales 86

Auto Retail Network

JANUARY 16, 2023

Those organisations which allow customer service standards to drop will feel the impact on the bottom line – not always immediately, but inevitably and significantly in the longer term. The post Retailers can’t let customer service standards slip during a tough 2023 appeared first on Auto Retail Network.

Retail 40

Retail Customer ROI Networking 40

Activengage

JUNE 7, 2023

Read More The post AI Chatbots and Digital Retailing: How Do Customers Want to Communicate? Joining us in the studio today is Ted Rubin, the Chief Executive Officer of ActivEngage, a people-powered web-based live chat and communication solutions provider to discuss the latest insights and trends into dealer to consumer conversations.

Retail 52

Retail Customer 52

Automotive Addicts

JANUARY 22, 2024

Thomas Shortt, the Chief Executive Officer of Vroom, expressed disappointment at the outcome while acknowledging the company’s achievements in building a well-optimized platform, improving unit economics, and enhancing the overall customer experience over the past two years.

Retail 110

Retail Floorplan Finance Customer 110

Automotive Mastermind

JUNE 14, 2024

In today’s increasingly digital age, providing a seamless omnichannel retail experience is more important than ever for dealers to engage and convert buyers. Customers expect to engage with dealerships both online and in-store throughout their buying journey.

Retail 52

Retail Automotive Dealerships Customer 52

Motor Trader

APRIL 15, 2024

Inchcape has agreed to sell its UK Retail operations to Group 1 Automotive UK, a wholly-owned subsidiary of Group 1 Automotive, for a cash consideration of approximately £346m. With our active international expansion into higher value distribution activities, the strategic importance of the UK retail operations has become limited.

Retail 59

Retail Automotive Management Development 59

Automotive Mastermind

JULY 19, 2024

Fueled by rapid digitalization and shifting consumer expectations, the automotive retail industry is constantly changing. To remain competitive, dealerships must adopt proactive strategies that address evolving customer demands. However, online retail options significantly influence dealer selection.

Customer 52

Customer Retail Dealerships Buyer 52

AutoSuccessOnline

SEPTEMBER 5, 2024

Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. The use of big data and analytics to understand customer behavior and preferences started to gain traction.

Customer 52

Customer Automotive Repairing Dealerships 52

Motor Trader

JUNE 13, 2024

The proliferation of BEVs will require automotive retailers to adopt new technologies to serve their customers better and build closer and more meaningful relationships. It has navigated the challenges presented by the pandemic, the cost of living crisis, and new technology and retail models.

Technology 104

Technology Customer Retail Management 104

Motor Trader

MAY 3, 2024

Graeme Potts, chief executive of Eden Motor Group, offered a retailer perspective on the switch to electric at NFDA’s Driving Digital 2024. At the moment, and for the past 20 years since the first BEV vehicle was introduced, the majority of customers are choosing ICE engines.

Customer 72

Customer Retail Term Automotive 72

Call Revu

JANUARY 24, 2024

AI is set to profoundly impact automotive retail, reshaping the dynamics of interaction and business engagement with both prospective and existing customers. Take for instance, the financial sector, where generative AI – systems designed to mimic human interaction – are adeptly handling customer inquiries over the phone.

Retail 59

Retail Automotive Customer Technology 59

Call Revu

JANUARY 24, 2024

AI is set to profoundly impact automotive retail, reshaping the dynamics of interaction and business engagement with both prospective and existing customers. Take for instance, the financial sector, where generative AI – systems designed to mimic human interaction – are adeptly handling customer inquiries over the phone.

Retail 59

Retail Automotive Customer Technology 59

AutoSuccessOnline

JANUARY 30, 2024

Space Auto has announced a new integrated Digital Retailing and Digital Desking feature as part of its software suite beginning in January 2024. The new feature will allow car dealerships to offer customers different options for their vehicle purchases, including terms, monthly payments and rates.

Retail 52

Retail Deal Dealerships Customer 52

Motor Trader

JANUARY 12, 2024

GWM ORA UK plans to open one retail centre a month this year to build on the 20 centres it opened wince launch in 2023. The Chinese carmaker officially handed over its 1,000th ORA Funky Cat to a customer in Exeter this week. This story continues at GWM ORA to open 12 retail outlets in 2024 Or just read more coverage at Motor Trader

Retail 64

Retail Management Customer 64

AutoRaptor

APRIL 23, 2024

In today’s digital age, traditional car dealerships face a growing threat from online car retailers. In this article, we will explore the strategies and steps you can take to stop online car retailers from putting your dealership out of business. Enhancing Your Dealership’s Digital Presence 1.

Retail 52

Retail Dealerships Finance Customer 52

AutoSuccessOnline

JANUARY 18, 2024

RouteOne has introduced RouteOne On-Demand, a suite of API services that power enterprise-level digital retailing solutions. RouteOne customers envision a customer experience, and RouteOne collaborates to realize the vision and integrate it into the dealers’ sales, contracting and compliance processes.

Retail 52

Retail Finance Networking Customer 52