Motor Trader

OCTOBER 28, 2024

The Motor Ombudsman has reported the highest ever volume of service and repair cases brought by consumers to its dispute resolution service in Q3. In addition, vehicle owners logged complaints about repairs not being undertaken following up-front payments, and multiple attempts not rectifying the reported faults.

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Repairing Finance Customer 64

Solera

APRIL 1, 2024

Building trust with customers is a cornerstone of any business success. Independent repair shops rely heavily on their reputation within their community. Trust leads to customer loyalty, positive referrals, and a strong brand reputation. Over Communicate Always maintain regular and clear communication with your customers.

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Repairing Customer Management Automotive 52

Carscoops

JUNE 19, 2024

Owners have accused the EV maker of monopolizing the markets for repairs and parts. This development breathes new life into a case that was dismissed last November when Tesla successfully defended itself against an antitrust lawsuit filed by customers.

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Repairing Customer Manufacturing Development 106

Motor Trader

NOVEMBER 26, 2024

Security-related Repair and Maintenance information (SERMI) already launched in Europe, will be launching in the UK in the coming months. This accreditation will ensure garages securely access vehicle manufacturers’ data to carry out efficient repairs. Two-thirds of new cars sold in the UK are now connected vehicles.

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Repairing Manufacturing Management Technology 59

Motor Trader

NOVEMBER 27, 2024

The Budget increase in employer National Insurance contributions may force Halfords to up the cost of car repairs at its network of Autocentres. This story continues at Halfords Autocentre repair costs set to rise after Budget Or just read more coverage at Motor Trader The company has 12,000 employees.

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Repairing Insurance Networking Retail 59

Jalopnik

OCTOBER 9, 2024

Just a day after it was announced that the Securities and Exchange Commission subpoenaed the automaker , the automaker learned asking owners to cover their own recall repair costs was just as illegal as it sounds. Despite going through bankruptcy and shuttering operations Fisker’s legal problems keep getting worse. Read more.

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Repairing Customer Automotive 56

Motor Trader

AUGUST 23, 2024

Millennials (people born between 1981-1996) are the most likely to use buy now, pay later (BNPL) services to cover repairs, servicing and MoT bills, according to Bumper. 43 is the average age of customers using BNPL. These owners choosing to spread their costs rather than pay upfront or use credit cards.

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Spread Repairing Buyer Customer 105

Motor Trader

OCTOBER 21, 2024

Their Darlington team won the Stellantis Manufacture “Stellar” Accident Repair Programme Award 2024, and the Drive Bury St Edmunds site secured the Southeast Enterprise “Best Customer Repair Partner” Award 2024. Drive Motor Retail won 5 out of 22 Vauxhall Customer Excellence awards in 2023.

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Retail Repairing Manufacturing Customer 52

Carscoops

SEPTEMBER 27, 2024

Carscoops initially noted that Fisker had removed its demand for customers to cover labor on September 17. ” Read: Fisker Avoids Chapter 7 Liquidation, EV Owners Will Keep Getting Support Fisker didn’t return our request for comment and we might understand why now.

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Repairing Customer 102

Solera

MAY 21, 2024

Pointing out issues to customers is always the right thing to do. Performing inspections ensures the safety, reliability, and longevity of your customers’ vehicles. By identifying and addressing issues early, you can help prevent accidents, breakdowns, and costly repairs, saving your customers time and money in the long run.

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Repairing Customer Management Automotive 52

Drive.com

OCTOBER 13, 2024

Proposed changes to legislation relating to whether repairable write-offs can be allowed back on the road could mean older vehicles are inadvertently wiped out. However, enthusiast insurance firm Shannons says the proposed changes would mean many classic cars which could easily be repaired won’t make it back on the road.

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Repairing Insurance Electronics Management 85

Motor Trader

JULY 22, 2024

Stellantis has partnered with Digital INNK for access to its ViSN platform which connects dealers and garages with fleets to enable an efficient and cost-effective repair network. The data for all Stellantis repairers is now live on the ViSN platform. Each job is automatically populated with the OEM agreed rates for a specific repair.

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Repairing Retail Networking Customer 59

Carscoops

JUNE 13, 2024

A used car dealer in Knoxville, Tennessee reportedly sold a customer’s car instead of repairing it. The customer says they never missed a payment and that the dealer didn’t explain to her why it sold the car. Moreover, it claims that it had already repaired the engine after someone shot it during her ownership.

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Repairing Customer Sales 109

Motor Trader

OCTOBER 3, 2024

to repair, power distribution boxes (£747.65), warning lights (£875.00), and shock absorbers (£588.86). “However, not all repair shops are equipped to handle EVs, and specialised knowledge is needed to safely work on high-voltage electrical systems. .

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Repairing Extended Warranty Electronics Manufacturing 59

Drive.com

JUNE 27, 2024

Tesla Cybertruck owners are taking to social media to complain of delayed or cancelled deliveries and lengthy repair times for the futuristic electric ute. A Tesla customer who crashed his brand-new Cybertruck just four hours after picking it up has said it will cost him thousands of dollars and almost one year to fix.

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Repairing Customer Buyer Marketing 99

AutoSuccessOnline

FEBRUARY 7, 2024

Repair OnDemand launched several solutions at NADA 2024 that will represent an end-to-end solution for automotive reconditioners. The first step in Repair OnDemand’s end-to-end solution is the launch of their diagnostic tool, BlueDriver Max, to the dealer industry.

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Repairing Networking Retail Management 52

Motor Trader

JULY 29, 2024

Steer Automotive Group has launched Steer Electric, the group’s first electric vehicle repair facility at Eastleigh. The facility also includes EV rapid chargers available for both colleagues and customers, emphasising a dedication to environmental responsibility.

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Repairing Automotive Consulting Management 52

AutoSuccessOnline

SEPTEMBER 16, 2024

Automotive repair has come a long way, evolving from its humble beginnings in blacksmith shops to the high-tech environments of today’s repair centers. Technicians at Automotive Customs in Valley View, Ohio, for example, no longer rely on cumbersome paper manuals or scattered notes.

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Repairing Automotive Customer 52

Carscoops

FEBRUARY 27, 2024

advertisement scroll to continue More: Takata Is Back At It As BMW X3, X4, And X5 Recalled Over Exploding Inflators In a letter to owners, Ford conveyed the possibility that the repair might not have been done at all. These trucks also had Takata airbags and were once “repaired”, but the issue here is different.

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Repairing Dealerships Customer 95

Solera

FEBRUARY 20, 2024

Successful auto repair shops focus on various aspects to stay competitive and meet the evolving customer needs. Advanced diagnostics not only improve the quality of service but also enhance customer satisfaction by reducing repair times and costs. Keep your bays full. Look to improve your payment processing.

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Repairing Management Customer Automotive 52

AutoSuccessOnline

NOVEMBER 12, 2024

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. The numbers back this up.

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Customer Repairing Dealerships Automotive 52

Solera

JUNE 13, 2024

The move towards green repairs is not only beneficial for the environment but also offers numerous advantages for insurers and customers alike. The Shift Towards Sustainable Vehicle Repairs The auto industry, historically known for its significant environmental impact, is undergoing a transformative change.

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Repairing Supply Chain Insurance Rebate 52

Carscoops

MAY 1, 2024

A new report alleges Fisker has been using parts from production and pre-production vehicles to repair customer cars since 2023. Fisker denies the allegations, stating parts are only taken from engineering vehicles for analysis or modifications, not for customer repairs.

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Customer Repairing Modification Management 118

Drive.com

SEPTEMBER 16, 2024

Honda Australia has paid a penalty of $18,780 after the Australian Competition and Consumer Commission( ACCC) issued it with an infringement notice for allegedly breaching the Motor Vehicle Service and Repair Information Sharing Scheme (MVIS scheme). Honda Australia has fully cooperated with the ACCC in relation to this matter.”

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Repairing Networking Technology Dealerships 75

Motor Trader

SEPTEMBER 17, 2024

Almost three-quarters (72%) of aftersales customers are interested in hearing from their dealer about value-add products and services when they bring their vehicle for service, repair or MOT. Customers in Wales (41%) and the West Midlands (34%) were found to be the least interested.

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Customer Extended Warranty Repairing Dealerships 98

Drive.com

JULY 26, 2024

Tension between car repair workshops and insurance firms has reached breaking point, with calls being made for law makers to step in and regulate the sector to save consumers pain. According to industry sources, insurers are putting pressure on smash repairers to cut corners when fixing damaged vehicles, which can compromise safety.

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Insurance Repairing Customer Manufacturing 75

Drive.com

FEBRUARY 29, 2024

Ford dealerships in the US have been accused of faking the replacement of potentially deadly Takata airbags – or bodging repairs – in a bombshell report from newspaper The Detroit Free Press. Our goal is always to do things right for customers in the first place and, when they aren’t, correct them as quickly as possible.

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Repairing Dealerships Networking Customer 85

Solera

JUNE 18, 2024

Using verified sources for completing repairs is essential for auto technicians to ensure accuracy, reliability, and safety throughout the repair process. Relying on only verified sources enhances efficiency in automotive repairs by offering structured guidance and troubleshooting protocols. LEARN MORE ABOUT DIRECT-HIT® TODAY!

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Repairing Manufacturing Automotive Customer 52

Solera

MARCH 25, 2024

Why it is important for auto repair shop owners to provide access to ongoing technician training. In an industry characterized by rapid technological advancements and evolving vehicle complexities, it is important for auto repair shops to ensure that their technicians have up-to-date skills and knowledge.

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Repairing Electronics Customer Technology 52

Solera

MAY 8, 2023

Wouldn’t it be nice if software could eliminate the day-to-day management of your vehicle repair shop, while unlocking your shop’s full financial potential? Our high-powered automotive repair software tools go beyond just simplifying the management of your auto repair shop. Like a Driver Assistant, but for auto repair shops.

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Repairing Management Customer Electronics 52

Solera

MARCH 4, 2024

Auto Repair & Body Shop Merchant Services Statements: What You Need To Know Reviewing your business’s merchant services is crucial for managing costs, staying competitive, ensuring security and compliance, and providing a better customer experience. Peri by Solera is designed to help auto repair shops save money.

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Repairing Banking Management Customer 52

Autocar

NOVEMBER 27, 2024

Chery duo Jaecoo and Omoda will work with UK industry body to improve security, ease of repair Chinese newcomers Omoda and Jaecoo have teamed up with a leading insurer-backed organisation in a bid to avoid the aftersales issues that have plagued insurers and customers since their compatriots started entering the UK market.

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Insurance Repairing Logistics Customer 124

Solera

MARCH 11, 2024

Is your auto repair shop using credit card machines that meet PCI data security standards? Safeguard your shop through customer data protection Payment processing involves handling sensitive financial information, making it a prime target for cybercriminals. What are things auto repair shops can do to meet PCI compliance requirements?

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Repairing Customer Sales 52

Shawn Ryder

JUNE 30, 2024

In this blog post, we will explore the ways in which AI can enhance your customer experience and make the process of purchasing a vehicle smoother and more enjoyable for you. Pain Points for Customers The customer experience at car dealerships can be marred by several pain points that often lead to frustration and dissatisfaction.

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Customer Dealerships Repairing Finance 52

AutoRaptor

APRIL 19, 2024

In this article, we will explore the importance of online ratings and reviews, strategies to improve your car dealer ratings, how to address and repair bad reviews, and the key steps in maintaining your online reputation. Positive reviews can build trust and credibility, while negative reviews can deter potential customers.

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Repairing Dealerships Spread Customer 52

AutoDealer Today

DECEMBER 13, 2022

RepairSmith acquisition boosts its offerings and opens up new customer opportunities.

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Repairing Customer 130

Shawn Ryder

SEPTEMBER 28, 2024

The Importance of Educating Customers on Car Maintenance Empowering Customers with Knowledge Educating customers about car maintenance empowers them to take charge of their vehicle’s health. Customers can participate from the comfort of their homes, which enhances convenience and encourages attendance.

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Customer Dealerships Repairing Development 52