Solera

NOVEMBER 12, 2024

For companies in the business, these insights offer a chance to not only reduce their environmental impact, but also boost operational efficiency and customer satisfaction across the board. Companies involved in vehicle claims and repair, are facing increasing pressure to report and reduce their carbon emissions.

Customer 98

Customer Automotive Insurance Repairing 98

Motor Trader

APRIL 22, 2025

Over half of vehicle repairers (56%) have seen consumers putting off essential repairs in the past year, according to The Motor Ombudsmans survey which polled 125 service and repair businesses in March. Over half of repairers surveyed (58%) stated tyre replacements.

Repairing 59

Repairing Manufacturing Term Customer 59

Autocar

NOVEMBER 27, 2024

Chery duo Jaecoo and Omoda will work with UK industry body to improve security, ease of repair Chinese newcomers Omoda and Jaecoo have teamed up with a leading insurer-backed organisation in a bid to avoid the aftersales issues that have plagued insurers and customers since their compatriots started entering the UK market.

Insurance 124

Insurance Repairing Logistics Term 124

Motor Trader

MARCH 14, 2025

Smart Repairs is aiming to increase turnover by 10% this year to hit 12m as it expands it business into the Republic of Ireland. Smart Repairs was established in 1995 by Dan Besau. Managing director Darryl Short attributed this growth to sustained efforts over the past six years to disrupt the fragmented cosmetic vehicle repair sector.

Repairing 59

Repairing Insurance Management Dealerships 59

AutoSuccessOnline

FEBRUARY 20, 2025

Repair OnDemand announced the company is now selling its BlueDriver MAX diagnostic tool directly to automotive dealerships. BlueDriver has always been committed to providing precise and transparent diagnostics, said Randy Kobat, president of Repair OnDemand.

Repairing 52

Repairing Dealerships Management Automotive 52

Motor Trader

MARCH 21, 2025

The facility in Preston is the first to offer high-voltage battery repair to other Porsche network partners. They enhance our ability to prepare vehicles to the highest standards before they reach our customers. The repair facilities are another important part of our aftersales offer. Were very proud of that.

Repairing 59

Repairing Networking Customer Development 59

Carscoops

DECEMBER 8, 2024

After visiting a local Ford dealer, they received an eye-popping $9K repair quote. The repair bill is likely higher than the sedan’s entire resale value. When your car’s air conditioning stops working , it’s one of those moments where you brace for the inevitable: the repair bill.

Repairing 111

Repairing Deal Buyer Customer 111

Motor Trader

FEBRUARY 4, 2025

The Motor Ombudsman has added eight branches of Lindleys Autocentres to its Motor Industry Code of Practice for Service and Repair. This story continues at TMO adds Lindleys Autocentres to Service and Repair Code portfolio Or just read more coverage at Motor Trader

Repairing 71

Repairing Networking Customer 71

AutoSuccessOnline

FEBRUARY 6, 2025

Repair OnDemand announced a data integration with Cox Automotive’s vAuto platform. This new solution collaboration will provide benefits for mutual dealer customers of both Repair OnDemand and vAuto. “We’re excited to bring this integration to market,” saidRandy Kobat, president of Repair OnDemand.

Repairing 52

Repairing Dealerships Management Automotive 52

Carscoops

JULY 28, 2024

A Nissan Pathfinder certified as pre-owned is now facing a $31,000 repair bill. The car, bought for $18,000, has a repair cost that exceeds its purchase price. That’s one reason that the customer in this story picked out their 2017 Nissan Pathfinder. A day later, the dealer quoted them $30,952 to repair the damage.

Repairing 111

Repairing Customer Buyer Deal 111

Motor Authority

JANUARY 9, 2025

Scout says customers will be able to handle 80% of repair types at home or even out in a field The company is designing its vehicles with components that are easily accessible The company also plans repair guides and manuals that are easily accessible During last year's reveal of its Terra pickup and Traveler SUV, Volkswagen Group's new EV brand.

Repairing 294

Repairing Customer 294

Auto Remarketing

FEBRUARY 18, 2025

1 when it comes to brand reputation, according to the latest study by customer review and reputation management platform Widewail. million Google customer reviews among 18,000 American new-car dealers in 2023 and 24, using artificial intelligence to find and analyze trends in customer experience at scale. Lexus is again No.

Repairing 139

Repairing Networking Retail Customer 139

Autosoft

JANUARY 2, 2025

Create Lifelong Customers with Autosoft DMS+CRM January 03, 2025 Anthony Belcher 4 mins read Why Customer Retention Is the Key to Dealership Success In today’s competitive auto market, keeping customers coming back is essential for your dealerships success. Nobody follows up after repairs, so customers feel forgotten.

Customer 52

Customer Repairing Dealerships Sales Goals 52

Motor Trader

FEBRUARY 20, 2025

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer satisfaction, according to findings from JudgeService surveys which reached over 436,100 customers. Other popular upsells were finance with a 13% increase to 82% and paint protection, up 13% to 82%.

Extended Warranty 59

Extended Warranty Customer Repairing Insurance 59

Motor Trader

NOVEMBER 27, 2024

The Budget increase in employer National Insurance contributions may force Halfords to up the cost of car repairs at its network of Autocentres. This story continues at Halfords Autocentre repair costs set to rise after Budget Or just read more coverage at Motor Trader The company has 12,000 employees.

Repairing 59

Repairing Insurance Networking Retail 59

AutoSuccessOnline

DECEMBER 30, 2024

New car dealerships are constantly seeking effective strategies to enhance customer retention and boost sales. This tactic involves formalizing new car buyers introductions to the service department during their vehicle purchases, setting the stage for ongoing engagement and fostering enduring customer loyalty.

Customer 52

Customer Sales Repairing Dealerships 52

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.

Customer 52

Customer Lessee Repairing Retail 52

Carscoops

MARCH 24, 2025

The bill will also require repair shops to request a written crash report from customers. Through this law, motor vehicle repair shops must request a written crash report from a customer before they can commence any repair work on a vehicle involved in some kind of collision if repair work costs at least $5,000.

Repairing 110

Repairing Customer 110

Autocar

OCTOBER 28, 2024

Repair backlog and parts availability remain a problem for customers, despite assurances Almost a year since JLR apologised for severe parts delays and promised improvements at its new logistics hub, customers are still experiencing issues. It’s their lack of transparency that is so frustrating,” said Simon Courtis.

Supply Chain 124

Supply Chain Logistics Repairing Customer 124

Shawn Ryder

JANUARY 24, 2025

In the competitive landscape of the automotive industry, establishing a robust relationship with customers in the service department is crucial. As dealerships strive to provide exceptional service, many professionals ponder, “Was this my best shot with the service customer?”

Customer 52

Customer Repairing Technology Management 52

AutoSuccessOnline

DECEMBER 27, 2024

Mind Coupons and Promotions: While manufacturer specials and promotions can attract customers, ensure theyre not excessively undercutting your profitability. Position Your Door Rates Correctly A competitive customer-pay pricing structure is the backbone of a successful warranty reimbursement strategy.

Repairing 98

Repairing Manufacturing MSRP Retail 98

Motor Trader

OCTOBER 9, 2024

Steer Automotive Group has opened an electric vehicle repair facility in Milton Keynes. This new EV site, its second , expands the group’s specialist electric vehicle repair capacity to meet growing demand. The 14,000-square-foot centre offers aluminium structural repair capabilities.

Repairing 104

Repairing Automotive Technology Management 104

Shawn Ryder

MARCH 9, 2025

In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.

Customer 59

Customer Demographic Networking Repairing 59

AutoSuccessOnline

MARCH 20, 2025

Customer Service Index Study (CSI). Many years of hard work and a relentless commitment to putting our customers first has gone into this achievement, says Timo Resch, president and CEO of PCNA. Customer Service Index Study appeared first on AutoSuccessOnline. Porsche Cars North America, Inc. The post Porsche Tops J.D.

Lessee 52

Lessee Customer Networking Repairing 52

AutoSuccessOnline

APRIL 23, 2025

How Recalls Play a Powerful Role in Customer Retention How do recalls factor into customer retention? From the customer or OEMs perspective, recalls are usually seen as bad news. Theyre a reason to bring customers back into the store, especially those who havent been in for a while. Its a fair question. Even better?

Customer 51

Customer Repairing Dealerships Term 51

Motor Trader

MARCH 24, 2025

Dealers are being warned about the importance of customer contact management in order to decrease the number of unchecked vehicles. ” Franchise dealers often lose track of customers due to poor database management. .” ” Franchise dealers often lose track of customers due to poor database management.

Management 59

Management Customer Repairing Manufacturing 59

Carscoops

JANUARY 5, 2025

The average age of cars on US roads has risen, but auto parts and repair centers are actually losing revenue. Aftermarket businesses say owners of older cars are putting off repair work due to a shortage of disposable income. Valvoline and Monro both suffered stock price drops recently after experiencing downturns in 2024.

Repairing 111

Repairing Dealerships Customer Marketing 111

Motor Trader

NOVEMBER 12, 2024

Tjekvik’s Home and Indoor aftersales check-in solutions enable customers to securely check their vehicle in and out, how, when and where they want –at home on their own device, or in the dealership via a Tjekvik touchscreen kiosk. Autoglym offerings can now be presented automatically to customers at check-in.

Networking 104

Networking Repairing Technology Customer 104

AutoSuccessOnline

MARCH 19, 2025

Cadence, whether marching, speaking or servicing automobile customers, has the power to transform work processes into something more persistent and assertive. Quick lane oil services drop from two- to three-hour waits to 90 minutes or less, and customers are happy. A 5% increase in customer loyalty increases profits considerably.

Development 52

Development Customer Repairing Retail 52

Carscoops

SEPTEMBER 27, 2024

Carscoops initially noted that Fisker had removed its demand for customers to cover labor on September 17. ” Read: Fisker Avoids Chapter 7 Liquidation, EV Owners Will Keep Getting Support Fisker didn’t return our request for comment and we might understand why now.

Repairing 115

Repairing Customer 115

Motor Trader

JANUARY 20, 2025

All but three of the dealers have retained their authorised repairer status, Ford told Motor Trader. Ford was a pioneer of Customer Marketing Areas in the late 1990s when it was the number one carmaker in terms of car sales. In2020 had 395 car dealers and wanted to reduce this to around 210-230 by 2024.

Retail 130

Retail Networking Repairing Term 130

AutoSuccessOnline

DECEMBER 23, 2024

Bob and Brian discuss APC s post-sale service contract program, which aims to offer service contracts to customers who either declined them during the finance process or are using the dealership’s service department without one. These communications, far from intrusive, are tailored to customer needs.

Sales 98

Sales Repairing Finance Dealerships 98

Autocar

NOVEMBER 25, 2024

We’ve noticed a higher volume of customers with older vehicles seeking warranty protection for them,” he said. Ignore the test drive and dealers risk a repair bill that could equal the value of the car.” With owners choosing to hang onto their cars, warranty companies are experiencing increased demand for their products and services.

Networking 140

Networking Repairing Manufacturing Buyer 140

Carscoops

OCTOBER 31, 2024

They were repaired before being sold. Throughout much of 2024, Chrysler has received warranty data, field records, and customer assistance records and on October 17, decided that it would issue a voluntary safety recall.

Repairing 105

Repairing Customer 105

Motor Trader

DECEMBER 9, 2024

With new vehicle production being targeted at retail customers, this created a further limitation in the availability of used cars as fleets extended the lease periods due to both low utilisation of the vehicles over the pandemic and the new vehicle supply constraints and slowed the replacement cycle of the vehicles, he added.

Supply Chain 104

Supply Chain Automotive Repairing Retail 104

Autocar

MARCH 6, 2025

The package includes road tax, servicing, insurance, breakdown cover, and tyre and windscreen repair. As a result, the firm said the increases in its costs will result in new customers paying higher advance lease payments. Our investments will now come to an end and customers will see rising advance [lease] payments.

Lease Payment 137

Lease Payment Insurance Pre-Qualify Banking 137

AutoSuccessOnline

JANUARY 30, 2025

When evaluating the overall health of a dealerships service drive, there are three key golden metrics that stand out: Hours Both total sold and per repair order Effective Labor Rate (ELR) Profit per customer pay RO However, understanding these numbers requires context.

Repairing 97

Repairing Demographic Dealerships Term 97