Carscoops

FEBRUARY 27, 2024

advertisement scroll to continue More: Takata Is Back At It As BMW X3, X4, And X5 Recalled Over Exploding Inflators In a letter to owners, Ford conveyed the possibility that the repair might not have been done at all. These trucks also had Takata airbags and were once “repaired”, but the issue here is different.

Repairing 121

Repairing Dealerships Customer 121

AutoSuccessOnline

NOVEMBER 12, 2024

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. The numbers back this up.

Customer 98

Customer Repairing Dealerships Automotive 98

Carscoops

MAY 1, 2024

A new report alleges Fisker has been using parts from production and pre-production vehicles to repair customer cars since 2023. Fisker denies the allegations, stating parts are only taken from engineering vehicles for analysis or modifications, not for customer repairs.

Customer 119

Customer Repairing Modification Management 119

Carscoops

JUNE 13, 2024

A used car dealer in Knoxville, Tennessee reportedly sold a customer’s car instead of repairing it. The customer says they never missed a payment and that the dealer didn’t explain to her why it sold the car. Moreover, it claims that it had already repaired the engine after someone shot it during her ownership.

Repairing 111

Repairing Customer Sales 111

Motor Trader

AUGUST 23, 2024

Millennials (people born between 1981-1996) are the most likely to use buy now, pay later (BNPL) services to cover repairs, servicing and MoT bills, according to Bumper. 43 is the average age of customers using BNPL. These owners choosing to spread their costs rather than pay upfront or use credit cards.

Spread 105

Spread Repairing Buyer Customer 105

Carscoops

SEPTEMBER 27, 2024

Carscoops initially noted that Fisker had removed its demand for customers to cover labor on September 17. ” Read: Fisker Avoids Chapter 7 Liquidation, EV Owners Will Keep Getting Support Fisker didn’t return our request for comment and we might understand why now.

Repairing 115

Repairing Customer 115

Motor Trader

JANUARY 7, 2025

The Motor Ombudsmans poll revealed that rising operational costs, taxes and utility bills will pose the biggest challenge for 89% vehicle repairers this year. The price of parts to repair vehicles will increase due to component shortages and inflation.

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Repairing Customer Term 64

Drive.com

JUNE 27, 2024

Tesla Cybertruck owners are taking to social media to complain of delayed or cancelled deliveries and lengthy repair times for the futuristic electric ute. A Tesla customer who crashed his brand-new Cybertruck just four hours after picking it up has said it will cost him thousands of dollars and almost one year to fix.

Repairing 89

Repairing Customer Buyer Marketing 89

Motor Trader

SEPTEMBER 17, 2024

Almost three-quarters (72%) of aftersales customers are interested in hearing from their dealer about value-add products and services when they bring their vehicle for service, repair or MOT. Customers in Wales (41%) and the West Midlands (34%) were found to be the least interested.

Customer 98

Customer Extended Warranty Repairing Dealerships 98

Drive.com

OCTOBER 13, 2024

Proposed changes to legislation relating to whether repairable write-offs can be allowed back on the road could mean older vehicles are inadvertently wiped out. However, enthusiast insurance firm Shannons says the proposed changes would mean many classic cars which could easily be repaired won’t make it back on the road.

Repairing 78

Repairing Insurance Electronics Management 78

Autocar

NOVEMBER 27, 2024

Chery duo Jaecoo and Omoda will work with UK industry body to improve security, ease of repair Chinese newcomers Omoda and Jaecoo have teamed up with a leading insurer-backed organisation in a bid to avoid the aftersales issues that have plagued insurers and customers since their compatriots started entering the UK market.

Insurance 124

Insurance Repairing Logistics Customer 124

Motor Trader

JANUARY 13, 2025

New Image Body Repair has opened a new bodyshop on White Lodge Business Park, just off Hall Road in Norwich. This business aims to put more emphasis on repairing commercial vehicles including vans, taxis, campervans, and motorhomes.

Repairing 52

Repairing Management Dealerships Customer 52

Autosoft

JANUARY 2, 2025

Create Lifelong Customers with Autosoft DMS+CRM January 03, 2025 Anthony Belcher 4 mins read Why Customer Retention Is the Key to Dealership Success In today’s competitive auto market, keeping customers coming back is essential for your dealerships success. Nobody follows up after repairs, so customers feel forgotten.

Customer 52

Customer Dealerships Repairing Sales Goals 52

Carscoops

JUNE 18, 2024

That might be true but it’s clear that this issue is impacting more than just a single customer. Since the model launched in 2018, it has been deployed with thousands of police agencies across North America, and overall feedback has been exemplary” added Stellantis in their statement.

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Repairing Retail Deal Customer 119

AutoDealer Today

OCTOBER 23, 2024

ASE training is intended to help service departments, shops optimize repair opportunities, customer confidence.

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Repairing Customer 130

AutoSuccessOnline

FEBRUARY 28, 2024

The study analyzed 4 million Google customer reviews across 14 luxury and 18 non-luxury automotive brands. Our 2024 Brand Scorecard is designed to provide automotive brands with a clear picture of what their customers say, how they stack up against their competition, and what factors drive their reputations. Combined with 20.9%

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Repairing Automotive Customer Manufacturing 142

Carscoops

DECEMBER 8, 2024

After visiting a local Ford dealer, they received an eye-popping $9K repair quote. The repair bill is likely higher than the sedan’s entire resale value. When your car’s air conditioning stops working , it’s one of those moments where you brace for the inevitable: the repair bill.

Repairing 111

Repairing Deal Buyer Customer 111

Carscoops

FEBRUARY 11, 2024

We’ve encountered numerous i3 owners lamenting and reporting that dealerships frequently demand over $30,000 for battery replacements, with one customer allegedly quoted a staggering $71,000. Now that the small car has left production, it appears as though dealers across the nation are slapping i3 owners with huge repair bills.

Extended Warranty 136

Extended Warranty Repairing MSRP Customer 136

AutoSuccessOnline

DECEMBER 30, 2024

New car dealerships are constantly seeking effective strategies to enhance customer retention and boost sales. This tactic involves formalizing new car buyers introductions to the service department during their vehicle purchases, setting the stage for ongoing engagement and fostering enduring customer loyalty.

Customer 52

Customer Sales Dealerships Repairing 52

Motor Trader

AUGUST 27, 2024

Vertu Accident Repair Centre Teesside, based at Preston Farm in Stockton, has been ranked No.1 John Jones, Bodyshop Manager at Vertu Accident Repair Centre Teesside, said: “Being ranked No.1 John Jones, Bodyshop Manager at Vertu Accident Repair Centre Teesside, said: “Being ranked No.1

Repairing 104

Repairing Customer Management Sales 104

Carscoops

JANUARY 29, 2024

Rather than repairing the S2000 with an original bumper and grille like most would do, Opheim crafted a new splitter using part from the S2000 CR and then fitted thin LED stripes that run diagonally down the fascia in a design somewhat similar to the Peugeot 9X8 race car.

Customer 111

Customer Repairing 111

Dealers Edge

AUGUST 6, 2024

Work In Process- In the service department this refers to the number of customer vehicles that are currently undergoing repairs or maintenance at the dealership but have not yet been completed or delivered back to the customer.

Repairing 105

Repairing Management Dealerships Customer 105

AutoSuccessOnline

DECEMBER 27, 2024

Mind Coupons and Promotions: While manufacturer specials and promotions can attract customers, ensure theyre not excessively undercutting your profitability. Position Your Door Rates Correctly A competitive customer-pay pricing structure is the backbone of a successful warranty reimbursement strategy.

Repairing 97

Repairing Manufacturing Retail MSRP 97

Carscoops

SEPTEMBER 3, 2024

Read: Over Half A Million Kia And Hyundai Owners Told To Park Outside Over Fire Risk Hyundai swiftly recalled 571,467 vehicles in the United States due to safety concerns and recommended that owners park outside until repairs were done. CarComplaints notes that in May 2023, Hyundai rolled out a permanent fix for the fault.

Lessee 119

Lessee Repairing Manufacturing Customer 119

Carscoops

MARCH 15, 2024

Read: Tesla Owners Stuck Waiting 9 Months For Repair Estimates After Prangs Sure, EVs are simpler than ICE vehicles in theory, but the realities of the road are much more complicated. Its lack of service centers have left owners waiting months for repairs, while others have turned to traditional automakers, like GM , for faster repairs.

Management 116

Management Repairing Networking Customer 116

Carscoops

JANUARY 26, 2024

The Norwegian Public Roads Administration (NPRA) opened an investigation into the issue after it received more than a dozen customer reports during 2022 about rear lower control arms suddenly breaking. ”

Repairing 116

Repairing Customer Manufacturing Management 116

Carscoops

DECEMBER 23, 2024

It’s unclear when the automaker will begin making the necessary repairs for the affected cars. The MBUSA Customer Care Center will assist in getting impacted vehicles towed to dealerships free of charge. Affected vehicles include 2025 Mercedes E350 and E450 models with rear axle issues.

Repairing 105

Repairing Dealerships Manufacturing Customer 105

Automotive Addicts

JUNE 7, 2024

Kia has announced a recall affecting approximately 463,000 vehicles in the United States, urging owners to park their cars outside and away from structures until the necessary repairs are made. Kia’s proactive recall aims to ensure the safety of its customers by addressing the fire risk associated with the affected vehicles.

Repairing 111

Repairing Customer Automotive 111

AutoSuccessOnline

DECEMBER 23, 2024

Bob and Brian discuss APC s post-sale service contract program, which aims to offer service contracts to customers who either declined them during the finance process or are using the dealership’s service department without one. These communications, far from intrusive, are tailored to customer needs.

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Sales Finance Repairing Dealerships 98

Carscoops

APRIL 18, 2024

The package also includes all factory-recommended scheduled maintenance, wheel alignments, wiper blades, and “squeak and rattle repair.” ” Interestingly, buyers will also receive paintless dent repair, wheel repair (up to $7,500/year), and wheel and tire coverage for damage caused by “road hazards.”

Repairing 111

Repairing Customer Buyer 111

Drive.com

APRIL 1, 2024

“ Dan is a customer of a major Australian insurer, but is unable to disclose the name of the company as the matter is part of an ongoing case with the Australian Financial Complaints Authority (AFCA). The repairer never rang me once, I spoke to a customer service rep [at the insurance company] and they had no idea,” he recalls.

Insurance 105

Insurance Repairing Networking Manufacturing 105

Fladco

APRIL 10, 2024

Whether it’s deciphering between a minor chip that can be easily repaired or a significant crack signaling the need for a replacement, Floridians must navigate these waters carefully to ensure their safety and maintain their car’s condition. Such scenarios most often necessitate a thorough replacement.

Repairing 98

Repairing Insurance Dealerships Customer 98

Autocar

OCTOBER 28, 2024

Repair backlog and parts availability remain a problem for customers, despite assurances Almost a year since JLR apologised for severe parts delays and promised improvements at its new logistics hub, customers are still experiencing issues. It’s their lack of transparency that is so frustrating,” said Simon Courtis.

Supply Chain 119

Supply Chain Logistics Repairing Customer 119

AutoSuccessOnline

SEPTEMBER 6, 2024

Let’s explore the factors driving inflation in the automotive market and discuss strategies for dealers to support their customers through these difficult economic conditions. The key inflationary impacts to vehicle ownership include purchase prices, interest rates, maintenance, repairs, insurance and fuel costs.

Gap Insurance 98

Gap Insurance Repairing Insurance Finance 98

Carscoops

JANUARY 5, 2025

The average age of cars on US roads has risen, but auto parts and repair centers are actually losing revenue. Aftermarket businesses say owners of older cars are putting off repair work due to a shortage of disposable income. Valvoline and Monro both suffered stock price drops recently after experiencing downturns in 2024.

Repairing 111

Repairing Dealerships Customer Marketing 111

Carscoops

FEBRUARY 14, 2024

. “Speaking with someone at the facility, they told me 1) they have a procedure/guidance for how to fix it, but 2) they don’t have the tools on hand, nor have they done this repair before,” the user wrote. Moreover, it states that owners should “not wait until Cybertruck is due for a complete wash.”

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Repairing Development Customer 143

AutoSuccessOnline

JUNE 13, 2024

However, many struggle with stagnant service traffic, which can be the bottleneck for potential revenue and customer satisfaction. In the service industry, how quickly you can address customer needs speaks volumes. This rapid response is a convenience and a decisive factor in customer retention and acquisition.

Repairing 98

Repairing Dealerships Customer Management 98