Motor Trader

FEBRUARY 20, 2025

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer satisfaction, according to findings from JudgeService surveys which reached over 436,100 customers. Other popular upsells were finance with a 13% increase to 82% and paint protection, up 13% to 82%.

Extended Warranty 59

Extended Warranty Customer Repairing Insurance 59

Carscoops

DECEMBER 8, 2024

After visiting a local Ford dealer, they received an eye-popping $9K repair quote. The repair bill is likely higher than the sedan’s entire resale value. When your car’s air conditioning stops working , it’s one of those moments where you brace for the inevitable: the repair bill.

Repairing 111

Repairing Deal Buyer Customer 111

Motor Authority

JANUARY 9, 2025

Scout says customers will be able to handle 80% of repair types at home or even out in a field The company is designing its vehicles with components that are easily accessible The company also plans repair guides and manuals that are easily accessible During last year's reveal of its Terra pickup and Traveler SUV, Volkswagen Group's new EV brand.

Repairing 294

Repairing Customer 294

Carscoops

JULY 28, 2024

A Nissan Pathfinder certified as pre-owned is now facing a $31,000 repair bill. The car, bought for $18,000, has a repair cost that exceeds its purchase price. That’s one reason that the customer in this story picked out their 2017 Nissan Pathfinder. A day later, the dealer quoted them $30,952 to repair the damage.

Repairing 111

Repairing Customer Buyer Dealerships 111

Shawn Ryder

MARCH 9, 2025

In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.

Customer 59

Customer Demographic Dealerships Networking 59

Motor Trader

JULY 1, 2024

Anderson Clark Motor Repairs has been sold to an Employee Ownership Trust (EOT) formed by its 14 employees. The Inverness-based, £2m-turnover repairer has been in business for 28 years. Customers value our services, the personal aspect of how we conduct business and the familiar trusted staff who deal with their motoring needs.”

Repairing 111

Repairing Deal Consulting Management 111

Autocar

OCTOBER 28, 2024

Repair backlog and parts availability remain a problem for customers, despite assurances Almost a year since JLR apologised for severe parts delays and promised improvements at its new logistics hub, customers are still experiencing issues. It’s their lack of transparency that is so frustrating,” said Simon Courtis.

Supply Chain 124

Supply Chain Logistics Repairing Customer 124

AutoSuccessOnline

DECEMBER 27, 2024

Mind Coupons and Promotions: While manufacturer specials and promotions can attract customers, ensure theyre not excessively undercutting your profitability. Position Your Door Rates Correctly A competitive customer-pay pricing structure is the backbone of a successful warranty reimbursement strategy.

Repairing 98

Repairing Manufacturing MSRP Retail 98

Motor Trader

AUGUST 1, 2024

Komoo has a network of fleet repair sites located near airports and vehicle storage hubs. It carries out minor body repairs, from cosmetic dents and scrapes to full vehicle resprays for rental and fleet firms. Bodyshop chain Steer Automotive Group has bought Komoo for an undisclosed sum.

Repairing 102

Repairing Automotive Networking Management 102

Motor Trader

OCTOBER 9, 2024

Steer Automotive Group has opened an electric vehicle repair facility in Milton Keynes. This new EV site, its second , expands the group’s specialist electric vehicle repair capacity to meet growing demand. The 14,000-square-foot centre offers aluminium structural repair capabilities.

Repairing 104

Repairing Automotive Technology Management 104

Carscoops

JUNE 19, 2024

Owners have accused the EV maker of monopolizing the markets for repairs and parts. This development breathes new life into a case that was dismissed last November when Tesla successfully defended itself against an antitrust lawsuit filed by customers.

Repairing 111

Repairing Manufacturing Customer Development 111

CarExpert

NOVEMBER 10, 2024

XC60 XC90 S60 V60 A total of 47 vehicles built in 2020 are affected The Vehicle Identification Number (VIN) list is attached here The recall notice is attached here If you own an affected S60 , V60 , XC60 or XC90 , you should contact your authorised Volvo dealership to schedule an appointment to have the repair work carried out, free of charge.

Repairing 122

Repairing Deal Manufacturing Dealerships 122

Autocar

MARCH 6, 2025

The package includes road tax, servicing, insurance, breakdown cover, and tyre and windscreen repair. As a result, the firm said the increases in its costs will result in new customers paying higher advance lease payments. Our investments will now come to an end and customers will see rising advance [lease] payments.

Lease Payment 132

Lease Payment Insurance Pre-Qualify Banking 132

Carscoops

JANUARY 5, 2025

The average age of cars on US roads has risen, but auto parts and repair centers are actually losing revenue. Aftermarket businesses say owners of older cars are putting off repair work due to a shortage of disposable income. Valvoline and Monro both suffered stock price drops recently after experiencing downturns in 2024.

Repairing 111

Repairing Dealerships Customer Marketing 111

Motor Trader

AUGUST 23, 2024

Millennials (people born between 1981-1996) are the most likely to use buy now, pay later (BNPL) services to cover repairs, servicing and MoT bills, according to Bumper. 43 is the average age of customers using BNPL. These owners choosing to spread their costs rather than pay upfront or use credit cards.

Spread 105

Spread Repairing Buyer Customer 105

Carscoops

JUNE 13, 2024

A used car dealer in Knoxville, Tennessee reportedly sold a customer’s car instead of repairing it. The customer says they never missed a payment and that the dealer didn’t explain to her why it sold the car. Moreover, it claims that it had already repaired the engine after someone shot it during her ownership.

Repairing 111

Repairing Customer Sales 111

Carscoops

FEBRUARY 27, 2024

advertisement scroll to continue More: Takata Is Back At It As BMW X3, X4, And X5 Recalled Over Exploding Inflators In a letter to owners, Ford conveyed the possibility that the repair might not have been done at all. These trucks also had Takata airbags and were once “repaired”, but the issue here is different.

Repairing 120

Repairing Dealerships Customer 120

Motor Trader

NOVEMBER 12, 2024

Tjekvik’s Home and Indoor aftersales check-in solutions enable customers to securely check their vehicle in and out, how, when and where they want –at home on their own device, or in the dealership via a Tjekvik touchscreen kiosk. Autoglym offerings can now be presented automatically to customers at check-in.

Networking 104

Networking Repairing Technology Dealerships 104

Carscoops

MAY 1, 2024

A new report alleges Fisker has been using parts from production and pre-production vehicles to repair customer cars since 2023. Fisker denies the allegations, stating parts are only taken from engineering vehicles for analysis or modifications, not for customer repairs.

Customer 119

Customer Repairing Modification Management 119

Carscoops

SEPTEMBER 27, 2024

Carscoops initially noted that Fisker had removed its demand for customers to cover labor on September 17. ” Read: Fisker Avoids Chapter 7 Liquidation, EV Owners Will Keep Getting Support Fisker didn’t return our request for comment and we might understand why now.

Repairing 115

Repairing Customer 115

AutoSuccessOnline

DECEMBER 23, 2024

Bob and Brian discuss APC s post-sale service contract program, which aims to offer service contracts to customers who either declined them during the finance process or are using the dealership’s service department without one. These communications, far from intrusive, are tailored to customer needs.

Sales 98

Sales Repairing Finance Dealerships 98

Motor Trader

JANUARY 20, 2025

All but three of the dealers have retained their authorised repairer status, Ford told Motor Trader. Ford was a pioneer of Customer Marketing Areas in the late 1990s when it was the number one carmaker in terms of car sales. In2020 had 395 car dealers and wanted to reduce this to around 210-230 by 2024.

Retail 130

Retail Networking Repairing Term 130

Carscoops

MARCH 5, 2025

General Motors has issued a service bulletin to address the issue for customer-owned vehicles. However, if your truck’s roof has already been damaged, say, from a dent caused by the high-pressure drying or other issues, you’ll need to get those repairs done first before the strengthening procedure can be applied.

Repairing 80

Repairing Customer 80

Carscoops

MARCH 4, 2025

No customers were charging at time of the fire. Police believe someone set fire to at least a dozen cars at a service center overnight on Sunday, including customer vehicles that were there for repairs. In this case, however, Tesla confirmed that no cars were plugged in at the time. Critical infrastructure for EV drivers.

Repairing 122

Repairing Dealerships Customer 122

Carscoops

FEBRUARY 23, 2025

GM canceled a warranty for a customer with a SoFlo Hummer EV after initial approval. That’s where the manufacturer’s warranty is supposed to step in—and for a while, it did, covering Dustan Broom and his SoFlo Customs-modified electric Hummer. Image Credits: Dustan Broom, Suspension Superstore, SoFlo Customs

Modification 88

Modification Repairing Retail Manufacturing 88

Autocar

NOVEMBER 25, 2024

We’ve noticed a higher volume of customers with older vehicles seeking warranty protection for them,” he said. Ignore the test drive and dealers risk a repair bill that could equal the value of the car.” With owners choosing to hang onto their cars, warranty companies are experiencing increased demand for their products and services.

Networking 140

Networking Repairing Manufacturing Buyer 140

Drive.com

JUNE 27, 2024

Tesla Cybertruck owners are taking to social media to complain of delayed or cancelled deliveries and lengthy repair times for the futuristic electric ute. A Tesla customer who crashed his brand-new Cybertruck just four hours after picking it up has said it will cost him thousands of dollars and almost one year to fix.

Repairing 98

Repairing Customer Buyer Marketing 98

Carscoops

OCTOBER 31, 2024

They were repaired before being sold. Throughout much of 2024, Chrysler has received warranty data, field records, and customer assistance records and on October 17, decided that it would issue a voluntary safety recall.

Repairing 105

Repairing Customer 105

Motor Trader

DECEMBER 9, 2024

With new vehicle production being targeted at retail customers, this created a further limitation in the availability of used cars as fleets extended the lease periods due to both low utilisation of the vehicles over the pandemic and the new vehicle supply constraints and slowed the replacement cycle of the vehicles, he added.

Supply Chain 104

Supply Chain Automotive Repairing Retail 104

Carscoops

MARCH 3, 2025

The attack damaged both vehicles for sale and customer cars in for repairs. On Sunday night, one or more individuals set fire to at least a dozen cars at a Tesla dealership in France, according to a magistrate from the Toulouse public prosecutor’s office.

Repairing 135

Repairing Dealerships Sales Marketing 135

AutoSuccessOnline

JANUARY 30, 2025

When evaluating the overall health of a dealerships service drive, there are three key golden metrics that stand out: Hours Both total sold and per repair order Effective Labor Rate (ELR) Profit per customer pay RO However, understanding these numbers requires context.

Repairing 97

Repairing Demographic Dealerships Term 97

Motor Trader

JANUARY 2, 2025

For over three decades, our hands-on approach along with the strong relationships weve nurtured with our customers have set us apart. We look forward to bringing this tradition to the KGM family and offering even more to our loyal customers while welcoming new ones. Its an exciting time for us, and were ready to hit the ground running.

Networking 105

Networking Principal Repairing Customer 105

Drive.com

OCTOBER 13, 2024

Proposed changes to legislation relating to whether repairable write-offs can be allowed back on the road could mean older vehicles are inadvertently wiped out. However, enthusiast insurance firm Shannons says the proposed changes would mean many classic cars which could easily be repaired won’t make it back on the road.

Repairing 85

Repairing Insurance Electronics Technology 85

AutoSuccessOnline

MARCH 4, 2025

expanding its BNPL footprint in service and repair drives. million auto dealership customers get back on the road and stay there. There are two reasons more than 65% of our dealerships are offering Sunbit to their customers day in and day out. Auto dealerships remain the primary hub for automotive service and repair in the U.S.

Dealerships 52

Dealerships Repairing Finance Technology 52

Carscoops

JANUARY 27, 2025

” Another topic raised during the dealer meeting was whether Alfa Romeo should introduce the subcompact Junior to the U.S. While Feuell sought dealer input, she declined to share the outcome of those discussions.

Networking 84

Networking Sales Repairing Technology 84

Motor Trader

SEPTEMBER 17, 2024

Almost three-quarters (72%) of aftersales customers are interested in hearing from their dealer about value-add products and services when they bring their vehicle for service, repair or MOT. Customers in Wales (41%) and the West Midlands (34%) were found to be the least interested.

Customer 98

Customer Extended Warranty Repairing Dealerships 98

Canadian Auto Dealer

DECEMBER 11, 2024

The solar roof rack uses lightweight, custom solar panels just an eighth of an inch thick. Repair parts can also be easily 3D-printed by any DIY enthusiast. It connects to a compact rear power unit that converts solar power into 120-volt alternating current, said. DartSolar in a news release.

Repairing 98

Repairing ROI Technology Customer 98