AutoSuccessOnline

SEPTEMBER 16, 2024

Automotive repair has come a long way, evolving from its humble beginnings in blacksmith shops to the high-tech environments of today’s repair centers. Technicians at Automotive Customs in Valley View, Ohio, for example, no longer rely on cumbersome paper manuals or scattered notes.

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Drive.com

SEPTEMBER 16, 2024

Honda Australia has paid a penalty of $18,780 after the Australian Competition and Consumer Commission( ACCC) issued it with an infringement notice for allegedly breaching the Motor Vehicle Service and Repair Information Sharing Scheme (MVIS scheme). Honda Australia has fully cooperated with the ACCC in relation to this matter.”

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Repairing Networking Technology Dealerships 75

Carscoops

JUNE 19, 2024

Owners have accused the EV maker of monopolizing the markets for repairs and parts. This development breathes new life into a case that was dismissed last November when Tesla successfully defended itself against an antitrust lawsuit filed by customers.

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Repairing Customer Manufacturing Development 109

Solera

MAY 21, 2024

Pointing out issues to customers is always the right thing to do. Performing inspections ensures the safety, reliability, and longevity of your customers’ vehicles. By identifying and addressing issues early, you can help prevent accidents, breakdowns, and costly repairs, saving your customers time and money in the long run.

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Repairing Customer Management Automotive 52

Motor Trader

SEPTEMBER 17, 2024

Almost three-quarters (72%) of aftersales customers are interested in hearing from their dealer about value-add products and services when they bring their vehicle for service, repair or MOT. Customers in Wales (41%) and the West Midlands (34%) were found to be the least interested.

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Motor Trader

JULY 22, 2024

Stellantis has partnered with Digital INNK for access to its ViSN platform which connects dealers and garages with fleets to enable an efficient and cost-effective repair network. The data for all Stellantis repairers is now live on the ViSN platform. Each job is automatically populated with the OEM agreed rates for a specific repair.

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AutoSuccessOnline

SEPTEMBER 5, 2024

Leveraging the Most Important Conversation Over the years we have seen significant developments in automotive customer satisfaction, driven by technological advancements, changing consumer expectations and shifts in business strategies. The use of big data and analytics to understand customer behavior and preferences started to gain traction.

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Motor Trader

JULY 29, 2024

Steer Automotive Group has launched Steer Electric, the group’s first electric vehicle repair facility at Eastleigh. The facility also includes EV rapid chargers available for both colleagues and customers, emphasising a dedication to environmental responsibility.

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Drive.com

JUNE 27, 2024

Tesla Cybertruck owners are taking to social media to complain of delayed or cancelled deliveries and lengthy repair times for the futuristic electric ute. A Tesla customer who crashed his brand-new Cybertruck just four hours after picking it up has said it will cost him thousands of dollars and almost one year to fix.

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Carscoops

JUNE 13, 2024

A used car dealer in Knoxville, Tennessee reportedly sold a customer’s car instead of repairing it. The customer says they never missed a payment and that the dealer didn’t explain to her why it sold the car. Moreover, it claims that it had already repaired the engine after someone shot it during her ownership.

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Solera

JUNE 13, 2024

The move towards green repairs is not only beneficial for the environment but also offers numerous advantages for insurers and customers alike. The Shift Towards Sustainable Vehicle Repairs The auto industry, historically known for its significant environmental impact, is undergoing a transformative change.

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Drive.com

JULY 26, 2024

Tension between car repair workshops and insurance firms has reached breaking point, with calls being made for law makers to step in and regulate the sector to save consumers pain. According to industry sources, insurers are putting pressure on smash repairers to cut corners when fixing damaged vehicles, which can compromise safety.

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Solera

FEBRUARY 20, 2024

Successful auto repair shops focus on various aspects to stay competitive and meet the evolving customer needs. Advanced diagnostics not only improve the quality of service but also enhance customer satisfaction by reducing repair times and costs. Keep your bays full. Look to improve your payment processing.

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Repairing Management Customer Automotive 52

Carscoops

MAY 1, 2024

A new report alleges Fisker has been using parts from production and pre-production vehicles to repair customer cars since 2023. Fisker denies the allegations, stating parts are only taken from engineering vehicles for analysis or modifications, not for customer repairs.

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Solera

JUNE 18, 2024

Using verified sources for completing repairs is essential for auto technicians to ensure accuracy, reliability, and safety throughout the repair process. Relying on only verified sources enhances efficiency in automotive repairs by offering structured guidance and troubleshooting protocols. LEARN MORE ABOUT DIRECT-HIT® TODAY!

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Drive.com

FEBRUARY 29, 2024

Ford dealerships in the US have been accused of faking the replacement of potentially deadly Takata airbags – or bodging repairs – in a bombshell report from newspaper The Detroit Free Press. Our goal is always to do things right for customers in the first place and, when they aren’t, correct them as quickly as possible.

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Solera

MARCH 25, 2024

Why it is important for auto repair shop owners to provide access to ongoing technician training. In an industry characterized by rapid technological advancements and evolving vehicle complexities, it is important for auto repair shops to ensure that their technicians have up-to-date skills and knowledge.

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Repairing Electronics Customer Technology 52

Carscoops

FEBRUARY 27, 2024

advertisement scroll to continue More: Takata Is Back At It As BMW X3, X4, And X5 Recalled Over Exploding Inflators In a letter to owners, Ford conveyed the possibility that the repair might not have been done at all. These trucks also had Takata airbags and were once “repaired”, but the issue here is different.

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Solera

MARCH 4, 2024

Auto Repair & Body Shop Merchant Services Statements: What You Need To Know Reviewing your business’s merchant services is crucial for managing costs, staying competitive, ensuring security and compliance, and providing a better customer experience. Peri by Solera is designed to help auto repair shops save money.

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Repairing Banking Management Customer 52

Shawn Ryder

SEPTEMBER 2, 2024

Forward-thinking service centers are investing in mobile platforms that cater to your needs, ensuring a smoother, more connected customer experience. More dealerships and service centers are implementing mobile applications, understanding that these tools improve customer interactions, streamline operations, and promote customer loyalty.

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Customer Automotive Repairing Management 52

Shawn Ryder

JUNE 30, 2024

In this blog post, we will explore the ways in which AI can enhance your customer experience and make the process of purchasing a vehicle smoother and more enjoyable for you. Pain Points for Customers The customer experience at car dealerships can be marred by several pain points that often lead to frustration and dissatisfaction.

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AutoSuccessOnline

AUGUST 19, 2024

Ask the waiting customer who heard a loud crash from the service area and ran out to see that her new SUV had toppled from the lift on the vehicle in the adjacent bay. Gibbon said he issues the results of his five-page inspection to the dealership but will not certify the lift inspection until he receives proof of the repairs.

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Customer Dealerships Repairing Insurance 52

Solera

MARCH 11, 2024

Is your auto repair shop using credit card machines that meet PCI data security standards? Safeguard your shop through customer data protection Payment processing involves handling sensitive financial information, making it a prime target for cybercriminals. What are things auto repair shops can do to meet PCI compliance requirements?

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AutoRaptor

APRIL 19, 2024

In this article, we will explore the importance of online ratings and reviews, strategies to improve your car dealer ratings, how to address and repair bad reviews, and the key steps in maintaining your online reputation. Positive reviews can build trust and credibility, while negative reviews can deter potential customers.

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Shawn Ryder

SEPTEMBER 17, 2024

In the competitive world of automotive sales, having a strong local presence is essential for attracting and retaining customers. In this post, we will dive deep into how to maximize your Google My Business listing to attract local customers and boost your sales. Why is GMB Important for Automotive Dealerships? Used Car Dealer”).

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Customer Dealerships Automotive Management 52

Shawn Ryder

SEPTEMBER 2, 2024

By immersing customers in a virtual environment, dealerships can enhance your experience by providing detailed insights into service procedures, showcase vehicle repairs, and improve communication between you and service technicians. Overview of these applications highlights how VR technology can transform the customer journey.

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DealerTrack Insights

MARCH 27, 2024

Anything you do to reduce wait times, keep data moving without re-keying, and speed steps of the purchase process help to demonstrate that you appreciate and value your customers. Fortunately, some solutions make it much easier to provide the kind of experience that fosters customer satisfaction. Sources: “CX Trends 2022.”

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Deal Customer Repairing Dealerships 52

Call Revu

MAY 10, 2024

by CallRevu The Real Cost of Losing Customers A bad customer experience is undoubtedly dangerous. It’s clear that it’s much easier to lose a customer than to win one over. And it’ll be worth it, both for the return from that customer and from his or her network beyond.

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AutoDealer Today

DECEMBER 13, 2022

RepairSmith acquisition boosts its offerings and opens up new customer opportunities.

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Motor Trader

AUGUST 27, 2024

Vertu Accident Repair Centre Teesside, based at Preston Farm in Stockton, has been ranked No.1 John Jones, Bodyshop Manager at Vertu Accident Repair Centre Teesside, said: “Being ranked No.1 John Jones, Bodyshop Manager at Vertu Accident Repair Centre Teesside, said: “Being ranked No.1

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AutoSuccessOnline

JANUARY 5, 2024

vehicle service industry shows that franchised dealerships continue to lose share to general repair shops. “The service business continues to be a key part of any dealership operation,” noted Vanessa Ton, senior manager of market and customer research at Cox Automotive. New research released by Cox Automotive on the U.S.

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Repairing Dealerships Automotive Customer 52

Shawn Ryder

SEPTEMBER 2, 2024

Technology is revolutionizing the way automotive dealership service departments interact with customers and streamline operations. By leveraging innovative tools and applications, you can enhance communication, improve efficiency, and create a more satisfying customer experience.

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Technology Customer Dealerships Automotive 52

Solera

NOVEMBER 15, 2023

By Javed, Sonia Solera Holdings, LLC, a global leader in vehicle lifecycle management, has unveiled a pioneering study that compares repair costs between electric vehicles (EVs) and internal combustion engine (ICE) vehicles. Higher Repair Costs for EVs: On average, EV repair costs are 29% higher than ICE vehicles globally.

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Repairing Management Customer Automotive 52

Solera

MAY 11, 2023

Yes, there is a shortage of qualified auto repair mechanics, and it’s only going to get worse. In fact, business savvy repair shop owners and managers are using the tech shortage to their advantage. In fact, business savvy repair shop owners and managers are using the tech shortage to their advantage.

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AutoRaptor

APRIL 5, 2024

They provide peace of mind to car owners , protecting them from unexpected repair costs and ensuring that their vehicles remain in top condition. In order to offer the best car warranty options to your customers, you need to carefully evaluate and select the right companies to partner with.

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Customer Repairing Dealerships Term 52

AutoSuccessOnline

SEPTEMBER 6, 2024

Let’s explore the factors driving inflation in the automotive market and discuss strategies for dealers to support their customers through these difficult economic conditions. The key inflationary impacts to vehicle ownership include purchase prices, interest rates, maintenance, repairs, insurance and fuel costs.

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AutoRaptor

APRIL 23, 2024

Trade-in value is a crucial factor for potential customers when making purchasing decisions. By accurately estimating trade-in value, businesses can not only attract customers but also maintain their satisfaction and ensure repeat business. It serves as a credit towards the new purchase, reducing the overall cost for the customer.

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