AutoSuccessOnline

MARCH 18, 2024

Leibold has collaborated with STAR members — OEM executives, retail automotive dealer principals, representatives from NADA, and other technology providers — as a part of the organization’s Technology Committee and has served as a previous board member. Each board member is elected to a three-year term.

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Principal Retail Term Technology 52

Automotive Mastermind

JANUARY 26, 2023

Even as inventory levels begin to normalize , dealers should still expect to see higher interest rates and corresponding monthly payments, likely to continue curbing customer demand and impacting dealership loyalty for the foreseeable future. Customers who are loyal to an automotive brand are invaluable to dealers.

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Customer Dealerships Management Buyer 52

Canadian Auto Dealer

MARCH 27, 2024

He will finish the remaining one-year term from the original three-year one for his seat. We must continue to develop those standards, so stakeholders can leverage efficiency, speed, and agility to provide better customer experience outcomes.” Leibold was selected to fill the seat on the board as part of a special election.

Principal 52

Principal Retail Technology Automotive 52

Auto Remarketing

OCTOBER 2, 2024

As one dealer principal told me while I was gathering facts and information for this article: “When we are going through a phase with margin compression like we are now — we look at EVERY expense to see, where we can reduce or cut costs.” The other side of the scale — or the equation — is costs.

ROI 98

ROI Retail Principal Management 98

Auto Remarketing

NOVEMBER 14, 2024

What dealer principals should be focused on — is what they can control. Strategies for performance optimization To increase the value of a dealership, principals should consider how to best leverage and optimize their capital – human, financial, relational, and intellectual – to maximize the sale price when it’s time to transact.

Dealerships 52

Dealerships Automotive Principal Supply Chain 52

AutoSuccessOnline

MAY 8, 2024

Mazda’s Retail Evolution program, in the market since 2014, is focused on uplifting customer experience through upscale, open-concept floor plans that offer a higher level of business transparency and customer satisfaction. ” A key element of Mazda’s long-term business strategy in the U.S.

Dealerships 52

Dealerships Retail Principal Customer 52

Motor Trader

NOVEMBER 15, 2024

Peoples has the highest customer satisfaction score in the UK for BYD. We had a leap of faith, we felt they were the right ones to deal with based on what we were going to lose in terms of product lineup. .” The Group underwent significant transformation as it ended 42 years of Ford exclusivity.

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Principal Deal Retail Development 59

Shawn Ryder

JANUARY 19, 2024

Introduction When you hear the word “equity,” you might think of it in terms of money or ownership. In simple terms, it is the value that you truly own in your car. This includes the principal amount borrowed, interest, and fees that need to be paid back to the lender.

Down Payment 52

Down Payment Principal Finance Dealerships 52

AutoSuccessOnline

AUGUST 9, 2024

The most recent cyber event that affected thousands of dealerships across the country is just the latest example of how dealers, dealership senior leaders and principals must constantly think about the big picture and best practices. Dealers must always encourage open lines of communication between sales and F&I.

Principal 52

Principal Insurance Dealerships Consulting 52

Canadian Auto Dealer

MARCH 1, 2024

Customers simply wanted our new and used vehicles, regardless of the customer experience and price. Refine it: Recently a Canadian dealer principal shared with me that he paid out a $13,000 commission on a single vehicle sale (domestic pick-up truck). Expose customers to your sales process (be proud of it!) No surprises.

Consulting 52

Consulting Sales Principal Management 52

Automotive Mastermind

NOVEMBER 18, 2022

By looking at industry trends and data, auto dealers are empowered to navigate today’s evolving automotive market and adapt to changing customer buying behaviors. With customer demand still high, these economic indicators and shifts away from captive financing could lead to losses, especially when it comes to brand and dealer loyalty.

Buyer 52

Buyer Finance Supply Chain APR 52

Automotive Mastermind

FEBRUARY 11, 2022

According to a recent survey by CDK Global and NADA, 86% of dealership respondents plan on continuing to focus on customer experience despite inventory shortages – and 94% are reevaluating their sales processes with an eye on the future. Customer loyalty and pre-owned vehicle acquisitions also serve as key contributors to sales revenue.

Dealerships 52

Dealerships Supply Chain Customer Principal 52

Turbo Marketing Solutions

FEBRUARY 28, 2024

To stay safe, dealerships should embrace the FTC Safeguards Rule, which shields customer information from hackers. When buying leads, car dealerships must ensure compliance with consumer protection laws and regulations, such as safeguarding customer data and ensuring fair advertising practices.

Dealerships 52

Dealerships Customer Finance Automotive 52

Terry Lancaster

AUGUST 1, 2023

The Definitive Guide to F & I How the choices your dealership makes in choosing, training, and rewarding your F & I department can boost your profits , improve your customer satisfaction , and skyrocket your customer retention. How to increase customer retention. How to make an appealing proposition to any customer.

Dealerships 52

Dealerships Automotive Finance Management 52

CarExpert

MAY 18, 2024

However, a manufacturer warranty combined with Australian Consumer Law is just about all-encompassing according to Melbourne BMW dealer principal Daniel Odman. “Our warranty is comprehensive. I mean, you can’t drive your car into a gutter, damage a suspension arm and then make a claim.

Insurance 52

Insurance Shipping and Transportation Manufacturing Principal 52

Canadian Auto Dealer

NOVEMBER 4, 2024

We should have them and stock them and know how to counsel our customers on best uses and best practices.” I think it’s convenience for the customers, more than anything,” said Zanchin. “We GoAuto Principal Jared Priestner said the new endeavour is something that interested him, more than just a diversification play.

Dealerships 52

Dealerships Retail Floorplan Finance 52

Canadian Auto Dealer

JULY 29, 2024

One of the things to be mindful of is we’re operating with the same regulation, the same legislation, from 2010, so in terms of our authorities, they have not changed,” said Harquail. It might change the time we spend with the customer to present the products.” Norman Hebert Jr.,

Rebate 52

Rebate Insurance Repairing Principal 52

Terry Lancaster

OCTOBER 31, 2023

The difference between delayed gratification and instant gratification is highlighted, with the former leading to long-term success and happiness. The bartender's background in music and trustworthiness with customers made him a relatable and reliable source for selling cars. Selling cars, delayed gratification, and personal growth.

Pre-Qualify 52

Pre-Qualify Dealerships Sales Networking 52

Canadian Auto Dealer

NOVEMBER 22, 2024

Mazgay said 75 per cent of customers desire more interactions with real people as technology advances, citing research from PWC. Understand your customer,” said Mazgay. She said if dealers want to connect with Gen Z customers, they need to rethink the way they cater to this generation of people who were born between 1995-2012.

Dealerships 52

Dealerships Management Principal Customer 52

Autocar

DECEMBER 5, 2024

Alpine CEO Philippe Krief said the firm lost money with its F1 team in pure financial terms yet agreed with de Meo that it's an investment as it's important to promote the brand;it needed F1 and motorsport, as its part of our DNA. We had a bad start this year, then brought back Flavio. Theyre taking a certain direction now.

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Principal Development Term Customer 119