Autocar

APRIL 3, 2024

Here in ‘Motorsport Valley’, a small team of engineers are working to provide the Chinese electric car maker’s future models with what its principal chief engineer, Danilo Teobaldi, describes as a “European flavour”. Teobaldi says: “Most Chinese customers place a premium on secondary ride, so shock absorption is important.

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Canadian Auto Dealer

MARCH 27, 2024

Shawn Leibold, Director of Industry Relations for Reynolds and Reynolds, was recently selected by the company to fill a vacant seat on the board of directors for the Standards for Technology in Automotive Retail (STAR). STAR is an automotive information technology standards organization.

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AutoSuccessOnline

MARCH 18, 2024

The Reynolds and Reynolds company announced Shawn Leibold, director of industry relations for Reynolds, was selected in a special election to fill a vacant seat on the board of directors for the Standards for Technology in Automotive Retail (STAR), the leading automotive IT standards organization.

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Autosoft

JANUARY 24, 2025

This technology provides the perfect modern solution for demanding times and addresses unique issues that low-volume dealerships face. Implement this technology and see how it transforms your service department, allowing you to grow and improve your performance. Learn why dealerships can’t get enough of Autosoft’s DMS.

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Drive.com

MARCH 3, 2024

Per The Guardian , car theft in the UK and Wales from March 2023 to this year “was at its highest level for more than a decade” In response to the concerning rising trend of keyless car thefts, some manufacturers have invested in upgrading their security systems to better protect customers.

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Auto Remarketing

OCTOBER 2, 2024

As one dealer principal told me while I was gathering facts and information for this article: “When we are going through a phase with margin compression like we are now — we look at EVERY expense to see, where we can reduce or cut costs.” The other side of the scale — or the equation — is costs.

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Automotive Mastermind

JANUARY 26, 2023

Even as inventory levels begin to normalize , dealers should still expect to see higher interest rates and corresponding monthly payments, likely to continue curbing customer demand and impacting dealership loyalty for the foreseeable future. Customers who are loyal to an automotive brand are invaluable to dealers.

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Autoleadstar

NOVEMBER 13, 2024

With an overwhelming 81% of dealerships expecting their AI budgets to rise in 2025, the automotive industry is on the cusp of a technological transformation aimed at enhancing operational efficiency and customer experience. Acknowledging these hurdles is critical for maximizing the benefits of AI in enhancing customer experiences.

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Car Examer

JUNE 20, 2024

Date: June 03, 2024 Audience: Dealer Principal, Sales Manager, Admin Ford’s Confidence in EcoBoost Technology Book inspection Ford stands behind the reliability of its EcoBoost engines, provided that the stated maintenance and service guidelines are followed. Contact details are available on the Ford UK website. Buying a used VW.

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Autosoft

JANUARY 24, 2025

These industry players face the unique challenge of standing out among the competition and providing unmatched service to their customers. PLATFORM Insights from Dealer Principals About Autosoft DMS When it comes to finding suitable DMS software, automotive dealers have to navigate different options based on their business’s needs.

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AutoSuccessOnline

JUNE 18, 2024

The union combines BCP’s lead engagement platform, generative AI for SMS/email and BDC operations with PDS’s Brooke AI Digital Voice Assistant, BDC technology and in-store retail performance consulting and training. We combine cutting-edge technology with the humans needed to run it, making it the perfect partner for the market.

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AutoSuccessOnline

JUNE 10, 2024

As a result, traditional auto dealerships are under pressure to adapt their service models and customer approach to stay competitive and retain their customer base. He sees several prevailing challenges that hinder customer retention in dealership services. They don’t make the customers feel special.”

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Autosoft

FEBRUARY 12, 2025

Juggling all the tasks related to the sales process can delay things for customers, causing frustration. It creates faster automotive sales from initializing deals with customers through the completion of the purchase. It eliminates repetitive tasks, giving sales team members more face-to-face time with customers.

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Canadian Auto Dealer

JANUARY 11, 2024

It’s easy to take for granted how much your car knows about you,” said Kurt Baumgartner, Principal Security Researcher at Kaspersky’s Global Research and Analysis Team, in a statement. The report, entitled “Is my car spying on me?”, considers drivers’ thoughts on the use of personal data obtained from connected cars via OEMs.

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Canadian Auto Dealer

MARCH 22, 2024

Several dealers, speaking on the condition of anonymity because of the sensitivity of the matter, say the move was thrust upon them in a memo sent out March 5 to dealer principals and general managers. It will begin soon with Honda’s launch of its battery electric SUV Prologue. There’s a reason they are doing this.

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AutoSuccessOnline

APRIL 24, 2024

. “Schomp and Third Set are working together on this new venture, Audi Napa Valley, committed to the same values of integrity, service, teamwork and excellence that have made our other Fairfield dealerships successful,” said Aaron Wallace, CEO and dealer principal for the Schomp Automotive Group. “One Price. One Person.

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DealerTrack Insights

JUNE 26, 2024

Dealer principals and general managers often postpone this move until it’s absolutely necessary. Susan Moll explains that many dealerships have stuck with the same system for years, leading to outdated customer lists and records that need sorting through. Aligning organizational goals with core values is a great starting point.

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Canadian Auto Dealer

JUNE 3, 2024

Hébert says selling gas-powered vehicles is self-explanatory as consumers are used to the technology. “We The EV sales process needs to acknowledge that customers will need to adopt new habits. Similar to its employees, the company is encouraging repeat customers to take the cars for a couple days to learn how they handle.

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DealerTrack Insights

JANUARY 12, 2022

Top Tech Trends Leading to a More Efficient Dealership in 2022 The past two years have ushered in more technological advancements than dealers, like you, have probably seen since modern computers made their way into every business sector. Sound familiar? That’s life in the fast lane. And it goes beyond the top-level decision-makers, too.

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DealerTrack Insights

DECEMBER 27, 2021

Going digital is a no brainer, for your customers at least. Brand Your Digital Presence As more and more dealerships adopt digital technology, implementing new technology tools alone isn’t enough. Think about services that increase value to the customer, and spread the word about your digital service offerings.

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Shawn Ryder

JANUARY 18, 2025

The Impact of Supply Chain Stabilization The automotive industry faced significant challenges over the past few years, principally due to supply chain disruptions stemming from global events. Enhanced Brand Image: Dealerships that consistently offer fair prices can cultivate a positive brand image, leading to customer loyalty.

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MSRP Supply Chain Principal Manufacturing 52

Canadian Auto Dealer

MARCH 1, 2024

Customers simply wanted our new and used vehicles, regardless of the customer experience and price. Refine it: Recently a Canadian dealer principal shared with me that he paid out a $13,000 commission on a single vehicle sale (domestic pick-up truck). Expose customers to your sales process (be proud of it!) No surprises.

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AutoSuccessOnline

MAY 24, 2024

By many accounts, the use of a password began at the Massachusetts Institute of Technology with their internal Compatible Time-Sharing System (CTSS) project. The hacker’s goal is to infiltrate your network and discover what “puzzles” are available. Let’s start at the beginning — when did the use of passwords begin?

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Automotive Mastermind

NOVEMBER 18, 2022

By looking at industry trends and data, auto dealers are empowered to navigate today’s evolving automotive market and adapt to changing customer buying behaviors. With customer demand still high, these economic indicators and shifts away from captive financing could lead to losses, especially when it comes to brand and dealer loyalty.

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Automotive Mastermind

FEBRUARY 11, 2022

According to a recent survey by CDK Global and NADA, 86% of dealership respondents plan on continuing to focus on customer experience despite inventory shortages – and 94% are reevaluating their sales processes with an eye on the future. Customer loyalty and pre-owned vehicle acquisitions also serve as key contributors to sales revenue.

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Automotive Mastermind

JANUARY 12, 2023

“Looking back at a tumultuous year for auto demand, the December sales result reflects apparent steadiness in the market,” said Chris Hopson, principal analyst at S&P Global Mobility. The SAAR reading would be the lowest for a month since May 2022, bringing the full year’s U.S. sales volumes are expected to reach 14.8

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Automotive Mastermind

DECEMBER 30, 2022

Due to this, the dealership customer experience is playing a progressively bigger role in today’s purchasing decisions. Sales should continue to improve, given the expected sustained, but mild, advancement in overall production and inventory levels,” said Chris Hopson , principal analyst at S&P Global Mobility.

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VinSolutions

JULY 12, 2018

Keynote speakers and a customer panel will focus on a variety of topics relevant to auto dealerships today while breakout training sessions will go in depth on topics such as processes, desking and effective reporting. If you are a VinSolutions user, it should be a must-attend event.

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Turbo Marketing Solutions

FEBRUARY 28, 2024

To stay safe, dealerships should embrace the FTC Safeguards Rule, which shields customer information from hackers. When buying leads, car dealerships must ensure compliance with consumer protection laws and regulations, such as safeguarding customer data and ensuring fair advertising practices.

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Drive.com

JULY 22, 2024

Although its aesthetically pleasing design drew some attention from customers and industry heads alike, its myriad software and engine problems were the first indication of what would become the company’s habitual manufacturing shortcomings. Despite more than a $US1.5 billion ($AU2.2

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Terry Lancaster

SEPTEMBER 5, 2023

1:56 One of his favorite books is a book about how the kids realize they want to take care of customers and treat people right and make things happen. The two distinctions of closing a deal, the to, where the salesperson is trying to help the customer push them further into the sales process, and the c, when the customer is on the right deal.

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Canadian Auto Dealer

NOVEMBER 22, 2024

Mazgay said 75 per cent of customers desire more interactions with real people as technology advances, citing research from PWC. Understand your customer,” said Mazgay. She said if dealers want to connect with Gen Z customers, they need to rethink the way they cater to this generation of people who were born between 1995-2012.

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AutoSuccessOnline

JANUARY 24, 2025

We have experienced rising utility costs for years,saidJimmy Berg, dealer principal at Sunrise Toyota.We The Sprocket Power microgrid utilizes advanced technology to create an integrated and managed system that generates and stores solar energy. are also increasingly sensitive to power outages that shut down our operations.

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