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Greenhous Group has appointed Craig Norton as its new Dealer Principal at their Telford dealership, following the retirement of Steve Thomas. Danny Minshall, Regional Retail Director, Greenhous Group, said: “We’re delighted to welcome Craig to the business, who joins us with a fantastic track record.
Current geopolitical challenges and mandates aside, automotive retail is constantly evolving, and is impacted by many factors. Real estate, technology, changing demographics and government regulations, digitization, customer expectations and the quest for talent are but a few of the challenges dealerships face every day.
This new integration benefits Ford dealers and Lincoln retailers currently enrolled in the CRM Data Edge program by simplifying and expediting the sales process, saving them time when researching and applying incentive packages.
He said: “I am a director of the Retail Automotive Alliance and we know from some of the discussions there that dealers are not doing the numbers that they had anticipated.” Peoples has the highest customer satisfaction score in the UK for BYD. Peoples began representing BYD in January and Omoda and Jaecoo followed in September.
J&A Rigbye in Eccleston, Chorley was awarded the Citroen Retailer of the Year accolade at the Citroen Chevron awards. J & A Rigbye & Sons dealer principal, John Rigbye said: We are thrilled to have won the Citron Chevron Award for both the Medium Retailer of the Year and Overall Retailer of the Year.
McLaren Glasgow has been named 2024 UK Retailer of the Year at the ninth McLaren Retailer of the Year awards. The award recognises exceptional performance in all areas of retailer activity. ” The post McLaren names Glasgow dealer as its 2024 UK Retailer of the Year appeared first on Motor Trader.
GoAuto has been involved in the auto retail industry for more than 30 years and has established itself as one of the major retail groups in Canada. Earlier this year, the Alberta-based group opened L’OCA Quality Market in a suburb of Edmonton, retailing produce and also featuring two restaurants — all under one roof.
You know the business, and you’ve seen your share of good and bad solutions to help you attract customers and sell cars. That said, I do attend them, and we consult with a lot of dealer principals and GMs in addition to CMOs and marketing roles. The types with under 1,000 attendees and a focus on education tracks.
Depending on which dealer you talk to and the brand or multiple brands they retail, there is reason for optimism or concern for vehicle sales in Canada this year, according to some people interviewed by Canadian auto dealer. He added that they have a great loyal customer base to work with and that wants to work with them.
Jim Price Auto Group’s 50 years of auto retail success, their reputation for superlative service, the power of the Chevrolet brand and the dealership’s prime real estate made it a very attractive acquisition that generated strong interest from buyers. To access The Kerrigan Index™, click here.
As one dealer principal told me while I was gathering facts and information for this article: “When we are going through a phase with margin compression like we are now — we look at EVERY expense to see, where we can reduce or cut costs.” The other side of the scale — or the equation — is costs.
Mazgay said 75 per cent of customers desire more interactions with real people as technology advances, citing research from PWC. Understand your customer,” said Mazgay. She said if dealers want to connect with Gen Z customers, they need to rethink the way they cater to this generation of people who were born between 1995-2012.
Mazda North American Operations (MNAO) has opened its 300 th Retail Evolution (RE) dealership with Luther Mazda in Kansas City, Missouri. Across our Retail Evolution locations, dealer owner loyalty is up 4.3 Retail Evolution dealerships consistently outperform non-upgraded facilities in monthly throughput, averaging a 126% increase.
Supposedly, the transmissions are defective due to a design fault in the Torque Converter and Torque Converter Clutch, said Maurice Blackburn principal lawyer, Kimi Nishimura. GM stands by its commitment to achieving the best outcomes for Holden customers. per cent of the vehicles average retail value. 6L50 Calais VE MY11-MY12.5
The Reynolds and Reynolds company announced Shawn Leibold, director of industry relations for Reynolds, was selected in a special election to fill a vacant seat on the board of directors for the Standards for Technology in Automotive Retail (STAR), the leading automotive IT standards organization.
Shawn Leibold, Director of Industry Relations for Reynolds and Reynolds, was recently selected by the company to fill a vacant seat on the board of directors for the Standards for Technology in Automotive Retail (STAR). STAR is an automotive information technology standards organization.
FRF Group (pictured) has been named as the Best Toyota Group in the 2023 BRIT (Best Retailer in Town) awards. Vantage Toyota Scarborough took the award for the Toyota Retailer of the Year. The Toyota Retailer of the Year award went to Vantage Toyota Scarborough, part of the Yorkshire and Lancashire-based Vantage Motor Group.
Even as inventory levels begin to normalize , dealers should still expect to see higher interest rates and corresponding monthly payments, likely to continue curbing customer demand and impacting dealership loyalty for the foreseeable future. Customers who are loyal to an automotive brand are invaluable to dealers.
Kelley Blue Books / Cox Automotive “Whether it’s a retailer, whether it’s a manufacturer — all of us in this EV space are going to do a whole bunch of stuff we don’t want to do, mainly as a reaction to Tesla,” Howard Drake, the dealer principal of Casa Automotive Group, told Autonews.
The union combines BCP’s lead engagement platform, generative AI for SMS/email and BDC operations with PDS’s Brooke AI Digital Voice Assistant, BDC technology and in-store retail performance consulting and training. BCP is creating an industry-leading omnichannel engagement platform to solve modern retail challenges.
Its a mix of retail, an experience centre, an education centre, and a brand gallery all put together in a non pressurized environment, said Gilbert in his comments at the media event. But how can we enhance the retail experience? Stokovac said the new facility has always been a dream concept for Dealer Principal Izzam Ahamed.
Per The Guardian , car theft in the UK and Wales from March 2023 to this year “was at its highest level for more than a decade” In response to the concerning rising trend of keyless car thefts, some manufacturers have invested in upgrading their security systems to better protect customers.
We may have to tell a customer what type of fuel to put into the car, but for EV we have to explain about charging capacity, weather degradation and all of these new things that are not big deals at all, but for the average salesperson it’s a real shift in the way that they historically sold the products that we sell.” Decide for yourself.”
It’s easy to take for granted how much your car knows about you,” said Kurt Baumgartner, Principal Security Researcher at Kaspersky’s Global Research and Analysis Team, in a statement. The report, entitled “Is my car spying on me?”, considers drivers’ thoughts on the use of personal data obtained from connected cars via OEMs.
D epending on which dealer you talk to and the brand or multiple brands they retail, there is reason for optimism or concern for vehicle sales in Canada 2025, according to some people interviewed by Canadian auto dealer. He added that they have a great loyal customer base to work with and that wants to work with them.
Customers simply wanted our new and used vehicles, regardless of the customer experience and price. Refine it: Recently a Canadian dealer principal shared with me that he paid out a $13,000 commission on a single vehicle sale (domestic pick-up truck). Expose customers to your sales process (be proud of it!)
The strong employee team we have built is also the best and have made it much easier to compete in the auto retail space. What I like most about the business: The auto retail business is very dynamic and that always keeps me interested in the business. What I like most about the business: Retail automotive is complicated.
The most recent cyber event that affected thousands of dealerships across the country is just the latest example of how dealers, dealership senior leaders and principals must constantly think about the big picture and best practices. Dealers must always encourage open lines of communication between sales and F&I.
Some dealers are branching into other business areas to spread out their risk and reap new rewards S ome auto dealers are transforming into retailers who also happen to sell vehicles. We should have them and stock them and know how to counsel our customers on best uses and best practices.” Why should they go somewhere else to buy them?
With these two highly sought-after brands in a business-friendly state, we knew buyer demand would be high and a successful sale would be defined by finding a buyer with a track record of commitment to customer service and community, and who knew and understood this region. and 14.6%, respectively.
I n the first quarter of any given year, we are often asked by Sales Managers, General Manager and Dealer Principals alike, “What should be the focus of our variable training this year?” Digital sales processes: Up to 50 per cent of customers will email a dealership prior to visiting the showroom. The pendulum has swung back.
“Looking back at a tumultuous year for auto demand, the December sales result reflects apparent steadiness in the market,” said Chris Hopson, principal analyst at S&P Global Mobility. As of mid-December, used retail days’ supply was 49 days, up two days year over year but down three days compared with the same week in 2019.
As Michael Hammond, our company principal, previously stated at a Connecticut Automobile Retailers Association seminar, “Unencrypted personal information of Massachusetts’ residents (either customers or employees) leaving your network is a violation of Massachusetts law per 201 CMR 17.”
David is the managing principal, while Michael is the CEO. In addition to the acquisition of the Mazda store, the company also retails two Hyundai stores, along with Subaru, Nissan, Honda, Chevrolet/Buick/GMC and Corvette. The Subaru and one of the Hyundai stores is based in Saint John, N.B.
While the unexpected ups and downs of the early pandemic marketplace are largely behind us, today’s auto retail market is much more volatile than many experts forecasted. Due to this, the dealership customer experience is playing a progressively bigger role in today’s purchasing decisions. How Have Trends Evolved Throughout 2022?
In the automotive world, the term MSRP (Manufacturer’s Suggested Retail Price) has become increasingly significant, especially in light of recent trends in car pricing. Enhanced Brand Image: Dealerships that consistently offer fair prices can cultivate a positive brand image, leading to customer loyalty.
However, a manufacturer warranty combined with Australian Consumer Law is just about all-encompassing according to Melbourne BMW dealer principal Daniel Odman. ” Registration Most manufacturers in Australia quote list prices, or a recommended retail price excluding on-road costs. “Our warranty is comprehensive.
This includes the principal amount borrowed, interest, and fees that need to be paid back to the lender. What Dealerships Should Know Dealerships often deal with trade-ins, where customers use their current vehicle’s equity towards the purchase of a new one.
Keynote speakers and a customer panel will focus on a variety of topics relevant to auto dealerships today while breakout training sessions will go in depth on topics such as processes, desking and effective reporting. If you are a VinSolutions user, it should be a must-attend event.
This is an especially important tactic to maintain in today’s automotive retail space as trends have evolved quicker than ever. By looking at industry trends and data, auto dealers are empowered to navigate today’s evolving automotive market and adapt to changing customer buying behaviors. APR in August versus 5.4%
The Definitive Guide to F & I How the choices your dealership makes in choosing, training, and rewarding your F & I department can boost your profits , improve your customer satisfaction , and skyrocket your customer retention. How to increase customer retention. How to make an appealing proposition to any customer.
The Motor Vehicle Retailers of Ontario (MVRO) had many concerns about the proposal, feeling it would create red tape and make it harder to do business for salespeople and others involved in a vehicle sale if enacted. It might change the time we spend with the customer to present the products.” Norman Hebert Jr.,
To stay safe, dealerships should embrace the FTC Safeguards Rule, which shields customer information from hackers. When buying leads, car dealerships must ensure compliance with consumer protection laws and regulations, such as safeguarding customer data and ensuring fair advertising practices.
Adding a chat or digital retailing solution to your site? Modern methods for consumers to convert on your website are definitely part of a plan, but making it a smart long-term plan is integrating it into your store from top to bottom so customers have a smooth experience. Does your team know how to use it? GPS not working?
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