Carscoops

AUGUST 6, 2024

Automakers are required to repurchase a dealer’s new-vehicle inventory under NC state law when the two sides part ways, and in June, Dealer principal Randall Marion of Chrysler-Dodge-Jeep-Ram in Wilkesboro wrote to inform Stellantis that it was terminating the pair’s sales and service contract.

Principal 119

Principal Modification Customer Sales 119

Drive.com

JULY 27, 2024

And they shouldn’t be put at risk if a manufacturer is just asking them to deliver a vehicle and get a fee for it – they shouldn’t be put at risk if a customer comes in and asks for a refund or replacement,” Mr Voortman said.

Principal 85

Principal Sales Manufacturing Dealerships 85

Motor Trader

SEPTEMBER 6, 2024

Two distinct zones separate the showroom, a ‘customer zone’ featuring comfy seating areas and a ‘display zone’ showcasing the latest Kia models. The Kia ‘Showcase’ interactive system offers customers an in-depth virtual tour of any Kia model. Customers can experience a car’s different grades and colours via a 360-degree configurator.

Principal 99

Principal Customer Dealerships Technology 99

Carscoops

APRIL 21, 2024

While dealers may point to the principal of supply and demand, it remains hard to stomach that they’re openly inflating prices for no other reason than they simply can, and are taking advantage of customers who really want the new Land Cruiser. They never seem to get any less disappointing, though.

Principal 137

Principal MSRP Dealerships Buyer 137

Carscoops

MAY 2, 2024

” Customer demand for ICEs will keep them alive for a little longer. We want to make sure that we have that luxury of choice in the marketplace and both will have an opportunity to meet the customer needs as we look forward.” “We are always listening to the customer,” he said. That’s our answer.”

Principal 105

Principal Customer 105

Carscoops

DECEMBER 10, 2024

It means we will continue to have two “customer teams” in the championship with all the benefits this brings in terms of technical development within Ferrari,” he added. “We are delighted therefore that we will be supplying the team with our power unit and gearbox as the basis of this technical collaboration.

Principal 104

Principal Deal Development Term 104

Autocar

MARCH 1, 2024

In October 2023, Cyril Dorsaz, then principal product manager at Porsche Digital in the US, highlighted the downside of Apple CarPlay, telling Ars Technica: "You have to switch back and forth to control some features around media, for example, some more specific features around climate.

Principal 135

Principal Customer Automotive Management 135

Canadian Auto Dealer

DECEMBER 4, 2024

Raymond and Carrasco knew one another because of their Nissan connection, but in that one meeting they developed a connection because of mutual interests, some related to history, politics, and a business philosophy of how to treat customers. He can draw a lot of customers in, which is what he does. There aren’t any.

Principal 96

Principal Management Dealerships Customer 96

CarExpert

JANUARY 16, 2024

We couldn’t be more excited,” said Jordan Oon, Arise Racing GT’s team principal. Backed by Perth billionaire Laurence Escalante (Virtual Gaming World’s founder and CEO), the Arise Racing GT team will race two Ferrari 296 GT3 cars with drivers set to be announced next month.

Principal 98

Principal Manufacturing Customer Management 98

AutoSuccessOnline

FEBRUARY 13, 2024

You know the business, and you’ve seen your share of good and bad solutions to help you attract customers and sell cars. That said, I do attend them, and we consult with a lot of dealer principals and GMs in addition to CMOs and marketing roles. The types with under 1,000 attendees and a focus on education tracks.

Principal 98

Principal Management Consulting Marketing 98

Canadian Auto Dealer

JULY 29, 2024

I told them the car had passed safety a year earlier, and he simply said: “A vehicle can pass safety with minimum requirements.” This next part of the customer experience wasn’t great. I shot a note to the Dealer Principal about my experience and I got a call from the dealership’s service manager. This was my sticker shock moment.

Customer 52

Customer Principal Dealerships Management 52

Autocar

APRIL 3, 2024

Here in ‘Motorsport Valley’, a small team of engineers are working to provide the Chinese electric car maker’s future models with what its principal chief engineer, Danilo Teobaldi, describes as a “European flavour”. Teobaldi says: “Most Chinese customers place a premium on secondary ride, so shock absorption is important.

Principal 109

Principal Development Customer Marketing 109

AutoSuccessOnline

MAY 14, 2024

Modern methods for consumers to convert on your website are definitely part of a plan, but making it a smart long-term plan is integrating it into your store from top to bottom so customers have a smooth experience. Dealers should look closely at their long-term branding, tools and market share, such as custom SEO. GPS not working?

Marketing 105

Marketing Principal Term Consulting 105

Canadian Auto Dealer

DECEMBER 20, 2024

For the third consecutive year, Audi Winnipeg Dealer Principal Robyn Okaja and her staff participated in 12 Days of Giving Back, a takeoff on the 12 Days Of Christmas Song. Carson Grant, Managing Partner and Dealer Principal of Comox Valley Dodge in B.C., said his store had a Christmas food hamper program and toy drive.

Principal 52

Principal Spread Dealerships Customer 52

Motor Trader

JUNE 4, 2024

“Our goal is to provide dealerships with the tools they need to streamline processes while maintaining regulatory standards and delivering good customer outcomes.” By aligning our offerings, we’re advancing industry standards and ensuring seamless experiences for our dealers and their customers.”

Automotive 64

Automotive Principal Finance Dealerships 64

Drive.com

MARCH 26, 2024

Thomas Freimuth, head of the Panamera model line, told Australian media that customers are “not really” asking for a return to the original Porsche sedan’s taller roofline for the third-generation version unveiled earlier this year. ’ “I think the principal idea was it must be a sports car.

Principal 105

Principal Term Customer 105

Automotive Mastermind

JANUARY 26, 2023

Even as inventory levels begin to normalize , dealers should still expect to see higher interest rates and corresponding monthly payments, likely to continue curbing customer demand and impacting dealership loyalty for the foreseeable future. Customers who are loyal to an automotive brand are invaluable to dealers.

Customer 52

Customer Dealerships Management Buyer 52

Canadian Auto Dealer

MARCH 27, 2024

“We must continue to develop those standards, so stakeholders can leverage efficiency, speed, and agility to provide better customer experience outcomes.” It’s great to see that the members recognize the importance of this critical insight as STAR moves into 2024 and beyond.”

Principal 52

Principal Retail Technology Automotive 52

Auto Remarketing

OCTOBER 2, 2024

As one dealer principal told me while I was gathering facts and information for this article: “When we are going through a phase with margin compression like we are now — we look at EVERY expense to see, where we can reduce or cut costs.” The other side of the scale — or the equation — is costs.

ROI 98

ROI Retail Principal Management 98

CarExpert

MAY 23, 2024

“We walk around the car with the customer and point out any imperfections, whether it’s a bald tyre or dented bodywork,” Werribee Mitsubishi dealer principal, Brad Hopkins told CarExpert. Regardless, dealers have a sharp eye when it comes to picking out flaws.

Principal 105

Principal Modification Repairing Sales 105

AutoSuccessOnline

MARCH 18, 2024

Leibold has collaborated with STAR members — OEM executives, retail automotive dealer principals, representatives from NADA, and other technology providers — as a part of the organization’s Technology Committee and has served as a previous board member. Each board member is elected to a three-year term. .

Principal 52

Principal Retail Term Technology 52

Car Examer

JUNE 20, 2024

Date: June 03, 2024 Audience: Dealer Principal, Sales Manager, Admin Ford’s Confidence in EcoBoost Technology Book inspection Ford stands behind the reliability of its EcoBoost engines, provided that the stated maintenance and service guidelines are followed. Transit Wet Belt Service Schedule Change: The service interval for the Transit 2.0-litre

Principal 59

Principal Repairing Manufacturing Customer 59

Auto Remarketing

NOVEMBER 14, 2024

What dealer principals should be focused on — is what they can control. Strategies for performance optimization To increase the value of a dealership, principals should consider how to best leverage and optimize their capital – human, financial, relational, and intellectual – to maximize the sale price when it’s time to transact.

Dealerships 52

Dealerships Automotive Principal Supply Chain 52

AutoSuccessOnline

JANUARY 23, 2024

Zuriki brings 20+ years of leadership experience in the software industry and is recognized as a customer-focused and data-driven strategist, capable of delivering scalable products, fostering cross-functional collaboration, and driving customer delight and financial success. For more information, visit [link].

Technology 52

Technology Principal Management Customer 52

AutoSuccessOnline

MAY 8, 2024

Mazda’s Retail Evolution program, in the market since 2014, is focused on uplifting customer experience through upscale, open-concept floor plans that offer a higher level of business transparency and customer satisfaction. “Throughout this journey, we have remained focused on elevating the in-dealership experience. .”

Dealerships 52

Dealerships Retail Principal Customer 52

Drive.com

MARCH 3, 2024

Per The Guardian , car theft in the UK and Wales from March 2023 to this year “was at its highest level for more than a decade” In response to the concerning rising trend of keyless car thefts, some manufacturers have invested in upgrading their security systems to better protect customers.

Insurance 111

Insurance Electronics Principal Manufacturing 111

Motor Trader

APRIL 16, 2024

It’s a great recognition for us all and demonstrates our commitment to and investment in the business and our aim to deliver the highest level of customer experience through an engaged and highly motivated team.” Three Toyota Retailers from the Vantage Group were rewarded with Ichiban awards for excellence in customer service from Toyota GB.

Principal 52

Principal Retail Customer Management 52

AutoSuccessOnline

SEPTEMBER 24, 2024

My mom then became the seventh female Toyota dealer principal in the nation. Also, your customers and employees will always remember the fun times more than the bad times. My grandfather became the first Portuguese male Chrysler dealer in the nation from a small dealership in Raynham, Massachusetts. Consistency.

Women 75

Women Principal Networking Automotive 75

DealerTrack Insights

NOVEMBER 14, 2022

The Dealer Principals and Managers who participated in our panel shared real-life tips and strategies that delivered measurable results for both their bottom line and customer satisfaction. But Gary Shirley wanted to find out how thriving dealers were actually making it happen.

Principal 52

Principal Management Customer Dealerships 52

Carscoops

APRIL 20, 2024

Kelley Blue Books / Cox Automotive “Whether it’s a retailer, whether it’s a manufacturer — all of us in this EV space are going to do a whole bunch of stuff we don’t want to do, mainly as a reaction to Tesla,” Howard Drake, the dealer principal of Casa Automotive Group, told Autonews.

Sales 119

Sales Principal Manufacturing Automotive 119

Autoleadstar

NOVEMBER 13, 2024

With an overwhelming 81% of dealerships expecting their AI budgets to rise in 2025, the automotive industry is on the cusp of a technological transformation aimed at enhancing operational efficiency and customer experience. Acknowledging these hurdles is critical for maximizing the benefits of AI in enhancing customer experiences.

Dealerships 52

Dealerships Principal ROI Management 52

Motor Trader

NOVEMBER 15, 2024

Peoples has the highest customer satisfaction score in the UK for BYD. It is principally the passenger vehicle part of my business that I am most keen to see developed along with used cars and that will continue on between now and March. .” The Group underwent significant transformation as it ended 42 years of Ford exclusivity.

Principal 59

Principal Deal Retail Development 59

AutoSuccessOnline

JUNE 10, 2024

As a result, traditional auto dealerships are under pressure to adapt their service models and customer approach to stay competitive and retain their customer base. He sees several prevailing challenges that hinder customer retention in dealership services. They don’t make the customers feel special.”

Consulting 52

Consulting Principal Repairing Dealerships 52

Canadian Auto Dealer

MARCH 1, 2024

Customers simply wanted our new and used vehicles, regardless of the customer experience and price. Refine it: Recently a Canadian dealer principal shared with me that he paid out a $13,000 commission on a single vehicle sale (domestic pick-up truck). Expose customers to your sales process (be proud of it!) No surprises.

Consulting 52

Consulting Sales Principal Management 52

3 Brothers Autosale

DECEMBER 20, 2023

This not only makes your monthly payments more manageable but also ensures that a significant portion of your payment goes towards reducing the principal amount. Communicate openly, inquire about loyalty programs, and stay informed about any special financing offers for existing customers.

Finance 100

Finance Down Payment Pre-Qualify Banking 100

Canadian Auto Dealer

JANUARY 11, 2024

It’s easy to take for granted how much your car knows about you,” said Kurt Baumgartner, Principal Security Researcher at Kaspersky’s Global Research and Analysis Team, in a statement. The report, entitled “Is my car spying on me?”, considers drivers’ thoughts on the use of personal data obtained from connected cars via OEMs.

Supply Chain 52

Supply Chain Principal Retail Technology 52

Turbo Marketing Solutions

NOVEMBER 1, 2021

Welcome to the world of automotive conquest sales - a thrilling domain where customer acquisition, sales strategies, and market domination converge! Harnessing the Power of Clarity for Conquest Sales Success to Sell More Cars Even committed and ultra-driven Dealer Principals and General Managers need CLARITY to achieve results.

Automotive 52

Automotive Principal Management Customer 52