Carscoops

MAY 15, 2024

As the luxury arm of the Hyundai Motor Group has spread its reach across the United States, Genesis has opened new retail stores in California, Missouri, Ohio, Arkansas, Texas, Florida, Georgia, Illinois, Utah, South Carolina, North Carolina, New York, and Maryland. There are 253 Genesis dealers across the U.S. in the U.S.

Retail 111

Retail Networking Spread Sales 111

Call Revu

MAY 2, 2024

by CallRevu CallRevu, a pioneer in communication intelligence for the automotive retail industry, is excited to welcome Merchant Centric into its Center of Excellence. By deepening our understanding of what customers and prospects are saying, we are set to transform brand reputation management for dealerships.

Retail 52

Retail Management Customer Automotive 52

Motor Trader

OCTOBER 3, 2024

At the end of 2023, in the UK market Chery had already recruited Endeavour Automotive, Listers and Peter Vardy to its dealer network as it prepared for the launch of the Omoda 5 in March 2024. Since then, it has extended its retailer network to include a raft of well-known groups. million units.

Networking 52

Networking Retail Banking Manufacturing 52

AutoSuccessOnline

MAY 22, 2024

CarNow , a digital retailing company in the automotive industry, announced it has joined the Amazon Web Services (AWS) Partner Network (APN) as a Software Partner. The APN is a global community of AWS Partners that leverage programs, expertise and resources to build, market and sell customer offerings.

Networking 52

Networking Retail Technology Customer 52

Motor Trader

JULY 17, 2024

JLR (UK) is aiming to improve how it interacts with customers, in-person and digitally, under Costa Delis, the recently appointed UK customer experience director. The focus on customer experience is part of a wider digital transformation at JLR. JLR recently announced an expansion of its UK customer care team.

Customer 98

Customer Networking Retail Development 98

CarExpert

SEPTEMBER 6, 2024

Audi Australia says its focus on customer service will help its vehicles stand out against a “flood” of new brands to our market. I think every new competitor in the market is a threat in some way, shape or form, whether it’s the price position and it brings customers down to a different price level. ” It’s very dynamic.

Customer 98

Customer Networking Manufacturing Retail 98

Auto Retail Network

JANUARY 16, 2023

Those organisations which allow customer service standards to drop will feel the impact on the bottom line – not always immediately, but inevitably and significantly in the longer term. The post Retailers can’t let customer service standards slip during a tough 2023 appeared first on Auto Retail Network.

Retail 40

Retail Customer ROI Networking 40

Carscoops

JUNE 13, 2024

Infiniti wants to increase its market share, luring back previous customers that fled to Lexus and Acura. The luxury brand is also targeting a more affluent type of customer, starting with the Infiniti QX80. To achieve their goals, Infiniti is targeting a new type of customer: those with substantial disposable income.

Customer 115

Customer Retail Demographic Networking 115

Motor Trader

MAY 3, 2024

Catherine Faiers, Auto Trader COO, said: “At Auto Trader today we are working with more retailers than we have ever worked with and in working with those departments we see an industry that is entrepreneurial, vibrant, it’s changing and always changing but it is one that is adapting to those changes.”

Retail 59

Retail Consulting Dealerships Networking 59

AutoSuccessOnline

JANUARY 18, 2024

RouteOne has introduced RouteOne On-Demand, a suite of API services that power enterprise-level digital retailing solutions. RouteOne customers envision a customer experience, and RouteOne collaborates to realize the vision and integrate it into the dealers’ sales, contracting and compliance processes.

Retail 52

Retail Finance Networking Technology 52

Motor Trader

JULY 31, 2024

Stellantis has made changes to its leadership structure in the UK, merging the departments of Customer Experience and Network Development. Stephanie Howson has been appointed director of the department which focuses on customer experience in its network development strategy.

Networking 100

Networking Retail Development Customer 100

Motor Trader

SEPTEMBER 9, 2024

The event was attended by VIP guests and dealers from across the 60-strong network of franchised retailer sites, which are dual branded with Jaecoo. We are building a futuristic brand for customers, with highly specified, premium models available at a competitive price.”

Networking 105

Networking Retail Customer Technology 105

Motor Trader

JULY 24, 2024

He is joined by April Allanson and Paul Kelly who are responsible for business development strategy and active in the UK retail network. Thurlow Nunn now has access to AutoGrab’s Sourcing Tool and Customer Recapture tool.

Retail 105

Retail Networking Customer Dealerships 105

Motor Trader

SEPTEMBER 2, 2024

Polestar’s UK retail partners will soon be able to actively sell from each Space. Customers can still configure and order their Polestar online, and through the expanding network of Polestar Spaces. We have delivered more than 30,000 Polestar 2 electric fastbacks to our UK customers since we launched in 2020.

Development 105

Development Sales Retail Networking 105

CarExpert

AUGUST 25, 2024

Cadillac is being established as a separate retail operation in Australia, and that involves selling its cars directly to customers instead of using franchised dealers. This retail format is reminiscent of rival luxury brand Genesis, which also launched in Australia with a limited number of locations that it runs itself.

Networking 98

Networking Retail Sales Customer 98

AutoSuccessOnline

FEBRUARY 1, 2024

Autosled has announced the launch of Autosled Direct, a direct to customer vehicle transport service. Our Autosled Direct program is perfect for retail automotive dealerships that want fast shipping and exceptional customer service, without the hassle of managing logistics details. For more information, visit www.autosled.com.

Shipping and Transportation 52

Shipping and Transportation Customer Logistics Retail 52

Dealer World

JULY 29, 2024

The survey offers a candid, on-the-ground view of auto retail’s opportunities and challenges in the near and medium term,” said Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. The results underscore the continuing evolution of the auto retail marketplace, particularly regarding the demand challenges associated with EVs.

Retail 79

Retail Sales Dealerships Sales Goals 79

Automotive Mastermind

AUGUST 18, 2023

The rapid adoption of digital retailing, brought on in 2020 due to the pandemic, has permanently changed how buyers shop for vehicles and reshaped the traditional car buying experience. This seismic shift places a ton of importance on customer-first approaches, putting the buyers’ preferences and needs before basically anything else.

Retail 52

Retail Buyer Finance Dealerships 52

Automotive Mastermind

JANUARY 6, 2023

Expertise surrounding the future of retail is essential as recent economic shifts have caused a large degree of uncertainty for both automotive dealers and buyers. Overall, the event touched on important topics that are still relevant to this year’s discussion, including the future of automotive retail and EV sales.

Retail 52

Retail Automotive Dealerships Networking 52

Drive.com

NOVEMBER 15, 2024

For a limited time only, retailer Ampol is offering a sizeable discount for its new home charging unit. “As our customers look to alternative mobility technologies, we are well placed to support them on their journeys.” .

Retail 81

Retail Asking Price Networking Customer 81

Motor Trader

OCTOBER 23, 2024

Omoda and Jaecoo franchised dealers will benefit from CitNOW Group’s integrated CRM to manage all customer showroom activity delivered through its Dealerweb platform. CitNOW Insights will allow retailers to make data-driven decisions that enhance operations and profitability.

Retail 59

Retail Networking Customer Manufacturing 59

Motor Trader

JULY 5, 2024

Arnold Clark has been revealed as GWM ORA UK’s latest retail partner, with two new sites opening in Glasgow Linwood and Stirling. The addition of these sites brings GWM ORA to 40 customer service points across the UK made up of sales, aftersales and test drive centres.

Retail 85

Retail Networking Repairing Customer 85

Autocar

OCTOBER 8, 2024

Miller said this provides access to a nationwide aftersales network and an established database of fleet customers, enabling targeted cross-selling of Genesis products where they fit operators’ price-grading structures. Feedback suggests customers value that experience, Miller said.

Retail 117

Retail Sales Networking Customer 117

Motor Trader

NOVEMBER 12, 2024

Alan Day Motor has acquired Hummingbird Motors, a renowned Kia retailer. Located on Edgware Road, Hummingbird Kia joins Alan Day’s established network of Volkswagen, ŠKODA, BYD, and Volkswagen Commercial showrooms in London. This marks the latest milestone in Alan Day’s expansion.

Networking 52

Networking Retail Manufacturing Customer 52

Shawn Ryder

OCTOBER 11, 2024

Today, potential customers are using their smartphones and tablets not only to browse for vehicles but also to compare prices, read reviews, and even make purchases. Therefore, if your dealership’s website isn’t optimized for mobile, you could be missing out on a significant portion of potential customers. Enabling browser caching.

Dealerships 52

Dealerships Customer Automotive Sales 52

Motor Trader

OCTOBER 3, 2024

Marshall Motor Group Aston Martin’s UK dealer network and will operate from Sevenoaks. It is brilliant to have this breathtaking portfolio available at world-class dealerships, providing the very highest standards in luxury customer experience. Aston Martin’s dealership in Leeds will be operated by JCT600.

Dealerships 59

Dealerships Networking Retail Development 59

Motor Trader

AUGUST 21, 2024

Norton joins with experience in the automotive sector and the Stellantis brand line-up, Previously, he was General Manager and Sales Manager at W R Davies Group over the last 16 years and more recently he represented DS Automobiles network as Chair for the franchise board.

Principal 111

Principal Networking Retail Management 111

Drive.com

OCTOBER 4, 2024

As Polestar’s portfolio of cars expands to three models and beyond in Australia, expect to see a revitalised retail presence. Polestar is expanding its retail presence in Australia, with a range of more traditional “retail-centric” selling environments joining the existing network in the coming months and years.

Retail 75

Retail Networking Dealerships Development 75

Motor Trader

JULY 8, 2024

Pontin will be joined by April Allanson and Paul Kelly who will be responsible for business development strategy and be active in the UK retail network. I look forward to driving our success and helping our customers increase sales and profits.”

Retail 64

Retail Networking Customer Automotive 64

Autoleadstar

OCTOBER 14, 2024

In this dynamic landscape, automotive dealership conferences have emerged as crucial hubs for knowledge sharing, networking, and staying ahead of the curve. Power Auto Summit is the premier automotive retail event at the NADA Show.

Automotive 52

Automotive Dealerships Networking Women 52

Carscoops

OCTOBER 31, 2024

Scout has decided against using VW’s huge network of dealers to sell its models. While Tesla was a trailblazer for direct-to-customer sales in the US, it faced many legal hurdles in skirting regulations designed to protect franchised dealerships. VW insisted Scout is an independent brand, despite being backed by the conglomerate.

Sales 117

Sales Networking Management Manufacturing 117

Motor Trader

MAY 15, 2024

MG Motor UK has extended its retail and wholesale funding partnership with Santander Consumer Finance for a further three years. The partnership provides wholesale funding lines for MG’s dealer network, ensuring a supply of new vehicles. The agreement covers point-of-sale customer finance through the MG Motor Financial Services brand.

Finance 59

Finance Retail Networking Customer 59

Autocar

JANUARY 31, 2024

From transformative legislation to the agency model, automotive retail is changing faster than ever before – that’s where Cox Automotive can help It has been a tough few years for the UK automotive industry. The customer must have all the tools to conduct almost every part of their journey from the comfort of their sofa.”

Retail 52

Retail Automotive Supply Chain Manufacturing 52

Motor Trader

AUGUST 6, 2024

Evans Halshaw MG Grantham has been recognised with an award as it is ranked 5th across the entire UK MG network. We will continue to build on this score and continue to deliver an excellent experience for our customers across all departments.” Located on Spittlegate Level, the dealer only began trading five months ago.

Networking 105

Networking Repairing Retail Customer 105

Motor Trader

JUNE 26, 2024

Macklin Motors technician Liam Hendry has won the UK skills Olympics Competition The competition was organised by Hyundai Motor UK to determine the “best of the best” from 870 technicians across its retailer network.

Networking 101

Networking Retail Management Development 101

CarExpert

OCTOBER 29, 2024

American premium carmaker Cadillac has lifted the covers off its first direct-to-consumer ‘Experience Centre’ in Australia, and the General Motors luxury brand believes it will deliver superior customer service than traditional dealerships. We’re going to learn the Australian consumer well and adjust the future network as we go.”

Networking 105

Networking Retail Management Deal 105

Carscoops

OCTOBER 25, 2024

The revived brand has confirmed that these models will be sold directly to customers, bypassing the traditional dealership network. ” Scout Motors is looking to establish a one-to-one relationship with its customers, directly offering reservations, sales, delivery, and servicing. .

Networking 119

Networking Dealerships Repairing Retail 119