Auto Retail Network

JANUARY 16, 2023

Those organisations which allow customer service standards to drop will feel the impact on the bottom line – not always immediately, but inevitably and significantly in the longer term. The post Retailers can’t let customer service standards slip during a tough 2023 appeared first on Auto Retail Network.

Retail 40

Retail Customer ROI Networking 40

Carscoops

JUNE 13, 2024

Infiniti wants to increase its market share, luring back previous customers that fled to Lexus and Acura. The luxury brand is also targeting a more affluent type of customer, starting with the Infiniti QX80. To achieve their goals, Infiniti is targeting a new type of customer: those with substantial disposable income.

Customer 113

Customer Retail Demographic Networking 113

Motor Trader

JULY 17, 2024

JLR (UK) is aiming to improve how it interacts with customers, in-person and digitally, under Costa Delis, the recently appointed UK customer experience director. The focus on customer experience is part of a wider digital transformation at JLR. JLR recently announced an expansion of its UK customer care team.

Customer 98

Customer Networking Retail Development 98

Motor Trader

MAY 3, 2024

Catherine Faiers, Auto Trader COO, said: “At Auto Trader today we are working with more retailers than we have ever worked with and in working with those departments we see an industry that is entrepreneurial, vibrant, it’s changing and always changing but it is one that is adapting to those changes.”

Retail 59

Retail Consulting Dealerships Networking 59

Motor Trader

SEPTEMBER 9, 2024

The event was attended by VIP guests and dealers from across the 60-strong network of franchised retailer sites, which are dual branded with Jaecoo. We are building a futuristic brand for customers, with highly specified, premium models available at a competitive price.”

Networking 105

Networking Retail Customer Technology 105

Motor Trader

SEPTEMBER 2, 2024

Polestar’s UK retail partners will soon be able to actively sell from each Space. Customers can still configure and order their Polestar online, and through the expanding network of Polestar Spaces. We have delivered more than 30,000 Polestar 2 electric fastbacks to our UK customers since we launched in 2020.

Development 105

Development Sales Retail Networking 105

AutoSuccessOnline

JANUARY 18, 2024

RouteOne has introduced RouteOne On-Demand, a suite of API services that power enterprise-level digital retailing solutions. RouteOne customers envision a customer experience, and RouteOne collaborates to realize the vision and integrate it into the dealers’ sales, contracting and compliance processes.

Retail 52

Retail Finance Networking Customer 52

CarExpert

AUGUST 25, 2024

Cadillac is being established as a separate retail operation in Australia, and that involves selling its cars directly to customers instead of using franchised dealers. This retail format is reminiscent of rival luxury brand Genesis, which also launched in Australia with a limited number of locations that it runs itself.

Networking 98

Networking Retail Sales Customer 98

Motor Trader

JULY 24, 2024

He is joined by April Allanson and Paul Kelly who are responsible for business development strategy and active in the UK retail network. Thurlow Nunn now has access to AutoGrab’s Sourcing Tool and Customer Recapture tool.

Retail 105

Retail Networking Customer Dealerships 105

Dealer World

JULY 29, 2024

The survey offers a candid, on-the-ground view of auto retail’s opportunities and challenges in the near and medium term,” said Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. The results underscore the continuing evolution of the auto retail marketplace, particularly regarding the demand challenges associated with EVs.

Retail 79

Retail Sales Dealerships Sales Goals 79

Motor Trader

JULY 31, 2024

Stellantis has made changes to its leadership structure in the UK, merging the departments of Customer Experience and Network Development. Stephanie Howson has been appointed director of the department which focuses on customer experience in its network development strategy.

Networking 100

Networking Retail Development Customer 100

Automotive Mastermind

AUGUST 18, 2023

The rapid adoption of digital retailing, brought on in 2020 due to the pandemic, has permanently changed how buyers shop for vehicles and reshaped the traditional car buying experience. This seismic shift places a ton of importance on customer-first approaches, putting the buyers’ preferences and needs before basically anything else.

Retail 52

Retail Buyer Finance Dealerships 52

Automotive Mastermind

JANUARY 6, 2023

Expertise surrounding the future of retail is essential as recent economic shifts have caused a large degree of uncertainty for both automotive dealers and buyers. Overall, the event touched on important topics that are still relevant to this year’s discussion, including the future of automotive retail and EV sales.

Retail 52

Retail Automotive Dealerships Networking 52

Motor Trader

JULY 5, 2024

Arnold Clark has been revealed as GWM ORA UK’s latest retail partner, with two new sites opening in Glasgow Linwood and Stirling. The addition of these sites brings GWM ORA to 40 customer service points across the UK made up of sales, aftersales and test drive centres.

Retail 85

Retail Networking Repairing Customer 85

Motor Trader

AUGUST 21, 2024

Norton joins with experience in the automotive sector and the Stellantis brand line-up, Previously, he was General Manager and Sales Manager at W R Davies Group over the last 16 years and more recently he represented DS Automobiles network as Chair for the franchise board.

Principal 111

Principal Networking Retail Management 111

Carscoops

SEPTEMBER 18, 2024

Customers must buy a $225 adapter and use their app to initiate and pay for charging. Tesla’s Supercharger network is renowned for its size and reliability, and it’s now opening to thousands of electric vehicles from General Motors. Tesla Superchargers are about to get a lot busier as GM EVs are gaining access to them.

Networking 62

Networking Retail Customer 62

Motor Trader

JULY 8, 2024

Pontin will be joined by April Allanson and Paul Kelly who will be responsible for business development strategy and be active in the UK retail network. I look forward to driving our success and helping our customers increase sales and profits.”

Retail 64

Retail Networking Customer Automotive 64

AutoSuccessOnline

AUGUST 28, 2024

In the latest edition of AutoSuccess Magazine’s Executive Spotlight series, Ryan Maguire, the executive vice president, retail network solutions, for Helm, joins us in the studio. The interview discusses how dealerships can prepare for the increasing presence of electric vehicles (EVs) in their service departments.

Networking 90

Networking Dealerships Retail Customer 90

Dealer World

SEPTEMBER 9, 2024

This does not enhance the diversity of an OEM’s network. In many regards, this shift in OEM mentality is a byproduct of Tesla’s initial retail success with the direct-to-consumer model and their exclusive ownership of the customer relationship and data.

Dealerships 74

Dealerships Marketing Retail Networking 74

Canadian Auto Dealer

AUGUST 6, 2024

The initiative should help boost the delivery process for customers located on the west coast of the province. activities in Corner Brook and Deer Lake will join the Point S banner family, which Distribution Stox described as among the largest networks of independent tire and auto service dealers in Canada.

Networking 95

Networking Retail Customer 95

Motor Trader

MAY 15, 2024

MG Motor UK has extended its retail and wholesale funding partnership with Santander Consumer Finance for a further three years. The partnership provides wholesale funding lines for MG’s dealer network, ensuring a supply of new vehicles. The agreement covers point-of-sale customer finance through the MG Motor Financial Services brand.

Finance 59

Finance Retail Networking Customer 59

Motor Trader

AUGUST 6, 2024

Evans Halshaw MG Grantham has been recognised with an award as it is ranked 5th across the entire UK MG network. We will continue to build on this score and continue to deliver an excellent experience for our customers across all departments.” Located on Spittlegate Level, the dealer only began trading five months ago.

Networking 105

Networking Retail Repairing Customer 105

Autocar

JANUARY 31, 2024

From transformative legislation to the agency model, automotive retail is changing faster than ever before – that’s where Cox Automotive can help It has been a tough few years for the UK automotive industry. The customer must have all the tools to conduct almost every part of their journey from the comfort of their sofa.”

Retail 52

Retail Automotive Supply Chain Manufacturing 52

Best Selling Cars Blog

MARCH 21, 2024

Customers today are much better informed and cautious about how they spend their money. When it comes to big-ticket items like a home or cars, customers want to research and choose the best option available. However, customers are not too happy with excessive promotions or spam, and this is something you need to keep in mind.

Dealerships 130

Dealerships Sales Networking Customer 130

Motor Trader

MAY 17, 2024

We are often told that the customer experience in dealerships has been transformed in recent years through more diverse recruitment practises and improved training, reinforced by ongoing customer satisfaction surveys and mystery shopping. You would therefore expect to find this reflected in feedback from buyers.

Customer 52

Customer Buyer Retail Dealerships 52

AutoSuccessOnline

SEPTEMBER 16, 2024

Vehicle Service & Warranty Lifecycle Summit Series is back, poised to bring together leading automotive, powersport, bus, truck, construction and agricultural OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers for networking, benchmarking and insights.

Logistics 52

Logistics Supply Chain Extended Warranty Networking 52

Autocar

AUGUST 12, 2024

Subaru has 65 dealerships across the UK, “mainly rurally based because that’s where our customers are”, said Bishton, “and they tend to be a family-run business”. Their customers know who they are and they trust them.” Some of these dealers are recognised as “pillars of their community”, she added. The south-east is a good example.”

Retail 131

Retail Demographic Networking Customer 131

Autocar

AUGUST 12, 2024

Subaru has 65 dealerships across the UK, “mainly rurally based because that’s where our customers are”, said Bishton, “and they tend to be a family-run business”. Their customers know who they are and they trust them.” Some of these dealers are recognised as “pillars of their community”, she added. The south-east is a good example.”

Retail 129

Retail Demographic Networking Customer 129

Motor Trader

JUNE 26, 2024

Macklin Motors technician Liam Hendry has won the UK skills Olympics Competition The competition was organised by Hyundai Motor UK to determine the “best of the best” from 870 technicians across its retailer network.

Networking 101

Networking Retail Management Development 101

AutoSuccessOnline

MAY 17, 2024

Impel , an AI-powered customer lifecycle management company for the automotive industry, announced that Skip Dowd has joined the company as senior director, partnerships. Dowd brings more than thirty years of automotive retail experience to Impel , having previously served in leadership positions at Cox Automotive and Contact At Once!

Automotive 52

Automotive Retail Networking Management 52

Motor Trader

JULY 22, 2024

Stellantis has partnered with Digital INNK for access to its ViSN platform which connects dealers and garages with fleets to enable an efficient and cost-effective repair network. The data for all Stellantis repairers is now live on the ViSN platform.

Repairing 59

Repairing Retail Networking Customer 59

Motor Trader

APRIL 12, 2024

Omoda has recruited dealer groups Endeavour Automotive, Listers, Peter Vardy, Chapelhouse, and Greenhouse toits dealer network as it prepares for the launch of the 5 model. With an initial 50 expert retail and aftersales partners at launch in March 2024, we’re laying the foundation for a robust OMODA brand presence.

Retail 52

Retail Networking Customer Automotive 52

AutoSuccessOnline

SEPTEMBER 4, 2024

“Jeffrey is an expert in the wheel-service industry and excels at collaborating with customers to build strategic sales campaigns,” said Dave Shedlock, BendPak director of national accounts, North America. I intend to change that and elevate BendPak’s Ranger division standing.”

Development 52

Development Networking Management Retail 52

Motor Trader

MAY 30, 2024

The Birmingham South retailer will continue to offer new cars and vans. Our focus remains on providing the right vehicle, supporting all maintenance needs and providing excellent customer service.” The showroom is its first Vauxhall presence outside of London. There is also a dedicated used car forecourt occupying around 70 vehicles.

Dealerships 59

Dealerships Retail Networking Customer 59

Drive.com

MAY 26, 2024

The Swedish furniture giant is looking to add electric vehicle chargers to 10 of its retail locations across Australia. Furniture giant IKEA is looking to add charging stations – said to be capable of topping up six electric vehicles at once – to 10 retail locations across Australia. The post IKEA Australia to invest $4.5

Retail 75

Retail Networking Customer 75

Motor Trader

APRIL 9, 2024

Swansway Motor Group’s network is set to include BYD, with sites opening in Chester and Crewe on 1 May. John Smyth, Swansway Motor Group director, said: “We’re eager to see what this partnership will bring for the Swansway Motor Group name but also our retail and fleet customers.

Networking 52

Networking Retail Dealerships Development 52

Dealer World

AUGUST 13, 2024

As auto dealers increasingly rely on digital platforms for customer transactions, especially coming out of the pandemic (COVID?), Because of this, many are lagging in creating effective data privacy strategies, particularly concerning data in transit during customer transactions. Sending” is the underlying theme of how SDT works.

Dealerships 75

Dealerships Networking Retail Customer 75