Call Revu

MAY 10, 2024

by CallRevu The Real Cost of Losing Customers A bad customer experience is undoubtedly dangerous. It’s clear that it’s much easier to lose a customer than to win one over. And it’ll be worth it, both for the return from that customer and from his or her network beyond.

Customer 52

Customer Dealerships Networking Repairing 52

Motor Trader

SEPTEMBER 10, 2024

With over 150 technicians and 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire and Bedfordshire, Glyn Hopkin is one of the UK’s largest and most successful dealership networks, supporting multiple manufacturer brands including MG, Nissan, Renault, Suzuki and Kia.

Networking 103

Networking Repairing Development Manufacturing 103

Motor Trader

SEPTEMBER 3, 2024

Steer Automotive has acquired Rye Street Group accident repair business with a strong presence across Hertfordshire and Essex. Rye Street Group, operating since 1990, manages a network of seven repair centres and holds 23 manufacturer approvals and 24 insurer approvals.

Automotive 52

Automotive Repairing Insurance Networking 52

CarExpert

JULY 28, 2024

InsureMyTesla covers all vehicle repairs, including glass, charging equipment, and batteries, using Tesla’s accredited repair network. Like other Tesla features, the insurance product is available to Australian owners via the Tesla smartphone app.

Insurance 105

Insurance Deal Modification Repairing 105

Carscoops

MARCH 15, 2024

Read: Tesla Owners Stuck Waiting 9 Months For Repair Estimates After Prangs Sure, EVs are simpler than ICE vehicles in theory, but the realities of the road are much more complicated. Vehicles break down and need servicing for all kinds of reasons, and Tesla’s small service network has left many owners dissatisfied.

Management 113

Management Repairing Networking Customer 113

AutoSuccessOnline

AUGUST 22, 2024

a leading global manufacturer, owner, operator and provider of electric vehicle (EV) charging equipment and services, has announced in a press release a strategic agreement with EVSTAR to introduce extended warranty coverage options for Blink customers. Blink Charging Co. ,

Extended Warranty 52

Extended Warranty Logistics Repairing Insurance 52

Motor Trader

AUGUST 6, 2024

Evans Halshaw MG Grantham has been recognised with an award as it is ranked 5th across the entire UK MG network. We will continue to build on this score and continue to deliver an excellent experience for our customers across all departments.” The site is also an Authorised Repairer for MG.

Networking 105

Networking Retail Repairing Customer 105

Drive.com

APRIL 1, 2024

“ Dan is a customer of a major Australian insurer, but is unable to disclose the name of the company as the matter is part of an ongoing case with the Australian Financial Complaints Authority (AFCA). The repairer never rang me once, I spoke to a customer service rep [at the insurance company] and they had no idea,” he recalls.

Insurance 105

Insurance Repairing Networking Manufacturing 105

CarExpert

SEPTEMBER 17, 2024

Honda Australia has paid a penalty of more than $18,000 after Australia’s consumer watchdog alleged the carmaker wasn’t making information available to independent repairers at a fair price. It requires this information to be made available for purchase by all Australian repairers “at a price not exceeding its fair market value”.

Repairing 52

Repairing Fair Market Value Networking Deal 52

Solera

AUGUST 4, 2024

Creative mechanic shop organization ideas can improve daily functions, leading to a more efficient, seamless, and satisfying customer experience. These 9 ideas are not just about tidying up; they’re about improving your bottom line, retaining skilled technicians, and ensuring a memorable customer experience.

Repairing 52

Repairing Management Networking Customer 52

Drive.com

JANUARY 16, 2024

million) by offloading 20,000 electric vehicles currently in its fleet – a cost it hopes to offset with cheaper repairs for petrol-powered cars. The US firm’s CEO, Stephen Scherr, cited ongoing costs of repair as the main factor behind the decision, according to CNN Business.

Repairing 98

Repairing Networking Buyer Customer 98

Motor Trader

SEPTEMBER 11, 2024

Meanwhile there are an increasingly professional and capable set of aftermarket players in the independent sector who little by little have been increasing their share of the total market and have consistently demonstrated their ability to cope with new technologies and repair processes.

Repairing 59

Repairing Manufacturing Networking Term 59

Motor Trader

JULY 5, 2024

The addition of these sites brings GWM ORA to 40 customer service points across the UK made up of sales, aftersales and test drive centres. Toby Marshall, MD of GWM ORA, said: “Expanding our retail network is something we’re dedicated to delivering and we are well on track for our targets this year.

Retail 85

Retail Networking Repairing Customer 85

Turbo Marketing Solutions

SEPTEMBER 12, 2024

From Tesla's sophisticated learning algorithms fine-tuning driving environments to BMW's customized infotainment experiences based on user behavior, AI-driven personalization is no longer a distant future—it's today's reality. This not only enhances comfort but also optimizes overall safety and performance.

Customer 52

Customer Automotive Insurance Technology 52

AutoSuccessOnline

SEPTEMBER 16, 2024

Vehicle Service & Warranty Lifecycle Summit Series is back, poised to bring together leading automotive, powersport, bus, truck, construction and agricultural OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers for networking, benchmarking and insights. Set to take place on Oct.

Supply Chain 52

Supply Chain Logistics Extended Warranty Networking 52

Motor Trader

MAY 21, 2024

Glyn Hopkin, Yeomans, Sinclair and Ancaster are among dealer groups who are now offering interest free loans to customers for car servicing through Bumper. Bumper said it was seeing “rapid growth” in Europe and forecasts a doubling of its repair volumes in Germany, Ireland, Spain and the Netherlands. years and £765. years and £768.

Spread 59

Spread Repairing Sales Networking 59

Autocar

FEBRUARY 5, 2024

The problems arose when JLR downsized its UK parts supply network from 18 warehouses to one ‘super-centre' Jaguar Land Rover (JLR) boss Adrian Mardell says that the firm has begun to resolve the parts backlog caused by delays at its new logistics hub – but has cautioned that it will take time for dealers to be able to repair all the cars affected.

Logistics 114

Logistics Networking Repairing Customer 114

Solera

MARCH 18, 2024

Surcharging, also known as “checkout fees” or “credit card surcharges,” refers to the practice of charging an additional fee to customers who choose to pay with a credit card. Shops can either choose to absorb the credit card fees themselves, offer cash discounts, or pass the fees on to their customers.

Repairing 52

Repairing Networking Customer 52

Motor Trader

MAY 17, 2024

We are often told that the customer experience in dealerships has been transformed in recent years through more diverse recruitment practises and improved training, reinforced by ongoing customer satisfaction surveys and mystery shopping. You would therefore expect to find this reflected in feedback from buyers.

Customer 52

Customer Buyer Retail Dealerships 52

Motor Trader

JULY 25, 2024

Trading is still difficult for dealers and our customers are finding it hard to maintain profits as high interest rates continue to push up the cost of finance. “In The average independent dealer spends between £40,000 and £150,000 a year on parts for vehicle repair.

Deal 105

Deal Networking Finance Repairing 105

Solera

JUNE 27, 2024

Your shop is working tirelessly to repair cars, but the inability to order parts through your dealer partners has created significant challenges. APU provides repair shops with access to millions of OE surplus, aftermarket, and recycled green parts, ensuring you have the resources you need to keep your business running smoothly.

Repairing 52

Repairing Insurance Networking Management 52

Solera

JUNE 27, 2024

Your shop is working tirelessly to repair cars, but the inability to order parts through your dealer partners has created significant challenges. APU provides repair shops with access to millions of OE surplus, aftermarket, and recycled green parts, ensuring you have the resources you need to keep your business running smoothly.

Repairing 52

Repairing Insurance Networking Management 52

Motor Trader

MAY 22, 2024

It features an under cover drive-in service reception, seven car showroom, 18 bay workshop, dedicated MOT lanes, cosmetic repairs and a client lounge. The road network feeding our new facility is in a perfect M5 / A40 corridor location sitting halfway between the spa town of Cheltenham and cathedral city of Gloucester. “The

Networking 64

Networking Repairing Development Customer 64

CarExpert

APRIL 11, 2024

Necessary upgrades to prepare Australia’s car dealerships for the transition to electric vehicles (EV) could result in customers wearing the cost of the estimated billion-dollar investment, the industry’s peak lobby group has claimed.

Buyer 111

Buyer Networking Consulting Dealerships 111

AutoSuccessOnline

JANUARY 17, 2024

“The Victor Capital team shares our values of collaboration and customer-focus and is committed to building upon our legacy of great people, quality products and a powerful brand.” Current Capital Partners acted as financial advisor to Victor Capital. Maranon Capital provided financing in support of the transaction.

Networking 52

Networking Repairing Finance Retail 52

Carscoops

MARCH 18, 2024

Read: Hertz Selling 20,000 Rental EVs, Will Replace Them With ICE Cars By January 2024, Hertz announced its plans to sell off its electric vehicles over lackluster demand, expensive repairs, and costly depreciation. “I am excited to join Hertz and build on its extraordinary family of brands and global network,” said West.

Networking 120

Networking Repairing Deal Customer 120

AutoSuccessOnline

FEBRUARY 20, 2024

The growth of Cox Automotive’s global EV battery service network in the Southeastern United States comes at a time of rapid EV growth in the state of Georgia, with EV facility investments from various automakers and battery manufacturers. ” said Lea Malloy, AVP of EV Battery Solutions, Cox Automotive.

Automotive 52

Automotive Logistics Networking Repairing 52

Drive.com

FEBRUARY 28, 2024

Toyota Australia said it owns the vehicle throughout the entirety of the lease – with customers eligible to upgrade or re-extend their term. It is understood that used cars under the FSL program will be re-sold by Toyota through its dealer network. It does not include charging costs.

Balloon Payment 105

Balloon Payment Lease Payment Finance Networking 105

AutoSuccessOnline

JULY 1, 2024

Travel a new Road to AAPEX this season The automotive aftermarket often celebrates its long and historic legacy — manufacturers that engineer solutions, distribution channels that crisscross the country, parts stores and repair shops that keep America moving.

Automotive 52

Automotive Supply Chain Logistics Repairing 52

Shawn Ryder

SEPTEMBER 2, 2024

You might be wondering what cutting-edge innovations are reshaping how services are delivered, enhancing customer experiences, and streamlining operations. These sophisticated platforms help you streamline communications, track customer interactions, and enhance overall customer satisfaction.

Technology 52

Technology Dealerships Automotive Repairing 52

Autocar

MAY 23, 2024

These thefts are extremely frustrating for our customers and for us,” said Instavolt CEO Delvin Lane. Lane said thieves strike at all hours of the day and night and will even return to the same site to attack it again – on one occasion as soon as eight hours after repairs had been made.

Networking 142

Networking Repairing Buyer Customer 142

Shawn Ryder

SEPTEMBER 16, 2024

Your website serves as the primary touchpoint for potential customers, making it essential to create a seamless experience that keeps visitors engaged and converts them into leads, and ultimately, customers. Use a Content Delivery Network (CDN): CDNs help deliver your content faster by using servers close to the user’s location.

Dealerships 52

Dealerships Automotive Customer Networking 52

AutoSuccessOnline

AUGUST 21, 2024

For volume, Reynolds referenced the number of customer pay repair orders a service department saw each month and assigned it a classification between one and five. Ultimately, the report finds that impact significant. The release coincides with the start of Reynolds Retail Summit: Amplify 2024.

Dealerships 52

Dealerships Networking Retail Repairing 52

AutoSuccessOnline

JULY 15, 2024

The new rideshare integration enables RedCap customers to arrange on-demand rides through Uber for Business. In addition to rideshare, RedCap customers can request parts deliveries via Uber Direct , Uber’s on-demand local delivery solution. With a leading position in the U.S. With a leading position in the U.S.

Dealerships 52

Dealerships Repairing Customer Automotive 52

Autocar

JUNE 9, 2024

Electrification poses both challenges and opportunities for the world of aftersales, as we discovered in a recent webinar with Ford, Hendy and Keyloop From servicing and repairs to customer care and warranty work, aftersales is the margin-rich lifeblood for dealerships and their in-house service teams.

Supply Chain 56

Supply Chain Networking Customer Management 56

Drive.com

MARCH 7, 2024

View this post on Instagram A post shared by Women In Automotive (@womeninautomotive) Additionally, Women in Automotive (WinA) offers female and non-binary applicants a pathway into the automotive industry through an 18-month program that allows participants to gain experience through a custom five-week work placement.

Women 98

Women Automotive Networking Repairing 98

Automotive Mastermind

APRIL 26, 2024

In today’s competitive automotive retail market, accurate and comprehensive data is mission critical for dealers to make informed decisions and navigate complex customer buying journeys. It also improves retention by ensuring dealers can focus on tasks with a significant business impact rather than manually sending files.

Retail 52

Retail Networking Repairing Customer 52