AutoSuccessOnline

FEBRUARY 7, 2024

Repair OnDemand launched several solutions at NADA 2024 that will represent an end-to-end solution for automotive reconditioners. The first step in Repair OnDemand’s end-to-end solution is the launch of their diagnostic tool, BlueDriver Max, to the dealer industry.

Repairing 52

Repairing Networking Retail Dealerships 52

Autocar

FEBRUARY 5, 2024

The problems arose when JLR downsized its UK parts supply network from 18 warehouses to one ‘super-centre' Jaguar Land Rover (JLR) boss Adrian Mardell says that the firm has begun to resolve the parts backlog caused by delays at its new logistics hub – but has cautioned that it will take time for dealers to be able to repair all the cars affected.

Logistics 113

Logistics Networking Repairing Customer 113

Drive.com

APRIL 1, 2024

“ Dan is a customer of a major Australian insurer, but is unable to disclose the name of the company as the matter is part of an ongoing case with the Australian Financial Complaints Authority (AFCA). The repairer never rang me once, I spoke to a customer service rep [at the insurance company] and they had no idea,” he recalls.

Insurance 105

Insurance Repairing Networking Manufacturing 105

Motor Trader

NOVEMBER 12, 2024

Tjekvik’s Home and Indoor aftersales check-in solutions enable customers to securely check their vehicle in and out, how, when and where they want –at home on their own device, or in the dealership via a Tjekvik touchscreen kiosk. Autoglym offerings can now be presented automatically to customers at check-in.

Networking 104

Networking Repairing Dealerships Customer 104

Carscoops

DECEMBER 20, 2024

Jaguar Land Rover has instructed almost three dozen I-Pace owners in the US to avoid parking their EVs near structures and to limit charging to 80% because incorrectly repaired examples are at risk of catching fire. Customers should also limit their charge to a maximum of 80% until the recall remedy has been completed. ”

Retail 103

Retail Repairing Consulting Networking 103

CarExpert

JULY 28, 2024

InsureMyTesla covers all vehicle repairs, including glass, charging equipment, and batteries, using Tesla’s accredited repair network. Like other Tesla features, the insurance product is available to Australian owners via the Tesla smartphone app.

Insurance 105

Insurance Deal Modification Repairing 105

Autocar

NOVEMBER 25, 2024

We’ve noticed a higher volume of customers with older vehicles seeking warranty protection for them,” he said. A spokesperson for the Independent Garage Association, a lobby group, said firms are seeing an increase in business especially as older car owners are favouring them over franchised dealer networks for servicing.

Networking 136

Networking Repairing Buyer Manufacturing 136

Drive.com

SEPTEMBER 16, 2024

Honda Australia has paid a penalty of $18,780 after the Australian Competition and Consumer Commission( ACCC) issued it with an infringement notice for allegedly breaching the Motor Vehicle Service and Repair Information Sharing Scheme (MVIS scheme). Honda Australia has fully cooperated with the ACCC in relation to this matter.”

Repairing 61

Repairing Networking Technology Dealerships 61

Motor Trader

AUGUST 6, 2024

Evans Halshaw MG Grantham has been recognised with an award as it is ranked 5th across the entire UK MG network. We will continue to build on this score and continue to deliver an excellent experience for our customers across all departments.” The site is also an Authorised Repairer for MG.

Networking 105

Networking Repairing Retail Customer 105

Motor Trader

NOVEMBER 27, 2024

The Budget increase in employer National Insurance contributions may force Halfords to up the cost of car repairs at its network of Autocentres. This story continues at Halfords Autocentre repair costs set to rise after Budget Or just read more coverage at Motor Trader The company has 12,000 employees.

Repairing 59

Repairing Insurance Networking Retail 59

Drive.com

FEBRUARY 29, 2024

Ford dealerships in the US have been accused of faking the replacement of potentially deadly Takata airbags – or bodging repairs – in a bombshell report from newspaper The Detroit Free Press. Our goal is always to do things right for customers in the first place and, when they aren’t, correct them as quickly as possible.

Repairing 59

Repairing Dealerships Networking Customer 59

Drive.com

JANUARY 16, 2024

million) by offloading 20,000 electric vehicles currently in its fleet – a cost it hopes to offset with cheaper repairs for petrol-powered cars. The US firm’s CEO, Stephen Scherr, cited ongoing costs of repair as the main factor behind the decision, according to CNN Business.

Repairing 98

Repairing Networking Buyer Customer 98

Carscoops

MARCH 18, 2024

Read: Hertz Selling 20,000 Rental EVs, Will Replace Them With ICE Cars By January 2024, Hertz announced its plans to sell off its electric vehicles over lackluster demand, expensive repairs, and costly depreciation. “I am excited to join Hertz and build on its extraordinary family of brands and global network,” said West.

Networking 122

Networking Repairing Deal Customer 122

Autocar

MAY 23, 2024

These thefts are extremely frustrating for our customers and for us,” said Instavolt CEO Delvin Lane. Lane said thieves strike at all hours of the day and night and will even return to the same site to attack it again – on one occasion as soon as eight hours after repairs had been made.

Networking 142

Networking Repairing Buyer Customer 142

CarExpert

APRIL 11, 2024

Necessary upgrades to prepare Australia’s car dealerships for the transition to electric vehicles (EV) could result in customers wearing the cost of the estimated billion-dollar investment, the industry’s peak lobby group has claimed.

Buyer 111

Buyer Networking Consulting Dealerships 111

Motor Trader

SEPTEMBER 10, 2024

With over 150 technicians and 35 sites across London, Essex, Hertfordshire, Suffolk, Buckinghamshire and Bedfordshire, Glyn Hopkin is one of the UK’s largest and most successful dealership networks, supporting multiple manufacturer brands including MG, Nissan, Renault, Suzuki and Kia.

Networking 103

Networking Repairing Development Manufacturing 103

Carscoops

OCTOBER 25, 2024

The revived brand has confirmed that these models will be sold directly to customers, bypassing the traditional dealership network. ” Scout Motors is looking to establish a one-to-one relationship with its customers, directly offering reservations, sales, delivery, and servicing. .

Networking 119

Networking Dealerships Repairing Retail 119

Motor Trader

JULY 25, 2024

Trading is still difficult for dealers and our customers are finding it hard to maintain profits as high interest rates continue to push up the cost of finance. “In The average independent dealer spends between £40,000 and £150,000 a year on parts for vehicle repair.

Deal 105

Deal Networking Finance Repairing 105

Motor Trader

JULY 5, 2024

The addition of these sites brings GWM ORA to 40 customer service points across the UK made up of sales, aftersales and test drive centres. Toby Marshall, MD of GWM ORA, said: “Expanding our retail network is something we’re dedicated to delivering and we are well on track for our targets this year.

Retail 85

Retail Networking Repairing Customer 85

CarExpert

DECEMBER 10, 2024

Volkswagen Group Australia (VGA) has announced a new “peace of mind” package for all its existing and new electric vehicle (EV) customers. 5 , owners get discounts at Ampol’s AmpCharge public charging network, as well as discounts on home chargers. It’s the first time all these brands have come together.

Cargo 98

Cargo Networking Repairing Deal 98

CarExpert

SEPTEMBER 19, 2024

“When looking at the different in overall average pricing, we see this difference is more about the mix of customers that choose a hybrid vehicle compared to a petrol vehicle, their age, driving experience, location etc,” explained Marni Jackson, Youi’s head of product for vehicles including cars and motorcycles. Browse now.

Insurance 105

Insurance Repairing Networking Deal 105

Autocar

NOVEMBER 20, 2024

#Jaguar pic.twitter.com/BfVhc3l09B — Jaguar (@Jaguar) November 19, 2024 One reply to Jaguar’s video read: “2 year old F Type , just back from its third warranty repair, and returned with a large scratch on the door and damage to the side skirt. The repair should have taken a day to fix.” What’s happening to your parts.

Repairing 126

Repairing Retail Networking Customer 126

Call Revu

MAY 10, 2024

by CallRevu The Real Cost of Losing Customers A bad customer experience is undoubtedly dangerous. It’s clear that it’s much easier to lose a customer than to win one over. And it’ll be worth it, both for the return from that customer and from his or her network beyond.

Customer 52

Customer Dealerships Networking Repairing 52

Autocar

MARCH 14, 2024

It was reported last October that as a result of supply issues caused when JLR reconfigured its UK parts supply network from 18 warehouses to one ‘super centre’, 10,000 of the manufacturer's cars were off the road awaiting replacement parts. It’s not where we want to get it but it’s mostly through.”

Logistics 125

Logistics Insurance Networking Repairing 125

Autocar

JUNE 28, 2024

However, given the uncertainties surrounding the availability of spare parts and technical back-up and the consequences for repair times, how long insurers will offer cover for the model is unclear. We appreciate that what has happened may be concerning to existing customers and we will continue to support them.”

Insurance 123

Insurance Gap Insurance Finance Repairing 123

Shawn Ryder

SEPTEMBER 28, 2024

The Importance of Educating Customers on Car Maintenance Empowering Customers with Knowledge Educating customers about car maintenance empowers them to take charge of their vehicle’s health. Customers can participate from the comfort of their homes, which enhances convenience and encourages attendance.

Customer 52

Customer Dealerships Repairing Development 52

Turbo Marketing Solutions

SEPTEMBER 12, 2024

From Tesla's sophisticated learning algorithms fine-tuning driving environments to BMW's customized infotainment experiences based on user behavior, AI-driven personalization is no longer a distant future—it's today's reality. This not only enhances comfort but also optimizes overall safety and performance.

Customer 72

Customer Automotive Insurance Technology 72

Motor Trader

MAY 21, 2024

Glyn Hopkin, Yeomans, Sinclair and Ancaster are among dealer groups who are now offering interest free loans to customers for car servicing through Bumper. Bumper said it was seeing “rapid growth” in Europe and forecasts a doubling of its repair volumes in Germany, Ireland, Spain and the Netherlands. years and £765. years and £768.

Spread 59

Spread Repairing Sales Networking 59

AutoSuccessOnline

JANUARY 15, 2025

Rotary Solutions will showcase its next generation of vehicle service and repair solutions designed and engineered to help dealership service centers overcome challenges and reach new levels of success in booth #3751. For a 2025 NADA Show preview, visit RotarySolutions.com/2025-nada-show.

Dealerships 52

Dealerships Repairing Networking Technology 52

Motor Trader

MAY 22, 2024

It features an under cover drive-in service reception, seven car showroom, 18 bay workshop, dedicated MOT lanes, cosmetic repairs and a client lounge. The road network feeding our new facility is in a perfect M5 / A40 corridor location sitting halfway between the spa town of Cheltenham and cathedral city of Gloucester. “The

Networking 64

Networking Repairing Development Customer 64

CarExpert

JANUARY 16, 2024

“This agreement with a progressive, full-range partner underscores our promise to provide our customers with the best choice for all their mobility needs. In an email to customers seen by the news outlet, Sixt claimed these resale value issues are being compounded by higher repair costs for EVs compared to combustion-powered vehicles.

Networking 98

Networking Repairing Customer Marketing 98

Solera

MARCH 18, 2024

Surcharging, also known as “checkout fees” or “credit card surcharges,” refers to the practice of charging an additional fee to customers who choose to pay with a credit card. Shops can either choose to absorb the credit card fees themselves, offer cash discounts, or pass the fees on to their customers.

Repairing 52

Repairing Networking Customer 52

Drive.com

MARCH 7, 2024

View this post on Instagram A post shared by Women In Automotive (@womeninautomotive) Additionally, Women in Automotive (WinA) offers female and non-binary applicants a pathway into the automotive industry through an 18-month program that allows participants to gain experience through a custom five-week work placement.

Women 85

Women Automotive Networking Repairing 85

Motor Trader

JANUARY 14, 2025

As part of the accreditation, 12 Big Motoring World locations across the country have committed to the guidelines outlined in the Vehicle Sales and Service and Repair Codes.

Retail 64

Retail Networking Repairing Customer 64

Drive.com

APRIL 8, 2024

“Mileage definitely does matter [on an EV],” a spokesperson for mycar, a nationwide service and repair company, told Drive. “Across our mycar network, we’ve seen a number of 10-year-old Tesla vehicles which have retained between 70–90 per cent of their battery pack life,” a spokesperson from mycar told Drive.

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Repairing Insurance Dealerships Extended Warranty 94

Drive.com

FEBRUARY 28, 2024

Toyota Australia said it owns the vehicle throughout the entirety of the lease – with customers eligible to upgrade or re-extend their term. It is understood that used cars under the FSL program will be re-sold by Toyota through its dealer network. It does not include charging costs.

Balloon Payment 74

Balloon Payment Lease Payment Finance Networking 74

CarExpert

OCTOBER 16, 2024

Inchcape will initially service customers in Sydney and Melbourne, with Deepal’s expansion dependant on demand. “The network will start in key areas that focus on EV sales, so we’ll start in Sydney and Melbourne, and look to grow as the demand is there,” said Deepal Australia general manager, Cormac Caffola. .

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Networking Cargo Repairing Deal 98