Autocar

NOVEMBER 25, 2024

We’ve noticed a higher volume of customers with older vehicles seeking warranty protection for them,” he said. A spokesperson for the Independent Garage Association, a lobby group, said firms are seeing an increase in business especially as older car owners are favouring them over franchised dealer networks for servicing.

Networking 140

Networking Repairing Manufacturing Buyer 140

Motor Trader

NOVEMBER 12, 2024

Tjekvik’s Home and Indoor aftersales check-in solutions enable customers to securely check their vehicle in and out, how, when and where they want –at home on their own device, or in the dealership via a Tjekvik touchscreen kiosk. Autoglym offerings can now be presented automatically to customers at check-in.

Networking 104

Networking Repairing Technology Customer 104

AutoSuccessOnline

MARCH 20, 2025

PCNA) and its network of more than 200 dealers earned the no. Customer Service Index Study (CSI). Many years of hard work and a relentless commitment to putting our customers first has gone into this achievement, says Timo Resch, president and CEO of PCNA. Customer Service Index Study appeared first on AutoSuccessOnline.

Lessee 52

Lessee Customer Networking Repairing 52

Motor Trader

NOVEMBER 27, 2024

The Budget increase in employer National Insurance contributions may force Halfords to up the cost of car repairs at its network of Autocentres. This story continues at Halfords Autocentre repair costs set to rise after Budget Or just read more coverage at Motor Trader The company has 12,000 employees.

Repairing 59

Repairing Insurance Networking Retail 59

Carscoops

JANUARY 27, 2025

North American dealers express concern over the viability of their network amid declining sales. This shift comes as the brand struggles to revive its North American dealer network, which has been severely impacted by sluggish sales. “We’ve got 110 dealers in our U.S.

Networking 77

Networking Sales Repairing Technology 77

Motor Trader

APRIL 17, 2025

Suzuki is set to introduce a 10-year Service Activated Warranty Scheme for UK and Irish customers. Service Activated Warranty is offered once the vehicle reaches the end of its manufacturer warranty period of three years / 60,000 miles and is booked in for its next scheduled service within the Suzuki Dealer network.

Networking 71

Networking Repairing Manufacturing Customer 71

Carscoops

MAY 7, 2024

That has led the company to cut the team responsible for its Supercharger network, and the laid-off workers believe that’s bad news for users. Although it has been rated as America’s most reliable charging network , it relied on a team of employees who describe themselves as overworked. “We couldn’t keep up. .

Networking 116

Networking Repairing Management Customer 116

Motor Trader

AUGUST 1, 2024

Komoo has a network of fleet repair sites located near airports and vehicle storage hubs. It carries out minor body repairs, from cosmetic dents and scrapes to full vehicle resprays for rental and fleet firms. Bodyshop chain Steer Automotive Group has bought Komoo for an undisclosed sum.

Repairing 102

Repairing Automotive Networking Management 102

Shawn Ryder

MARCH 9, 2025

In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.

Customer 59

Customer Demographic Networking Repairing 59

Motor Trader

FEBRUARY 28, 2025

The dealership was the top performer in the network of 60 UK Van Centres and 30 Authorised Repairers. Recognising the strong performance shown across the UK network in 2024, awards were presented to top-performing Van Centres across categories including aftersales, new and used sales, and customer excellence.

Networking 59

Networking Repairing Customer Sales 59

Motor Trader

FEBRUARY 25, 2025

This partnership reinforces AAGs demonstration of their commitment to industry best practice and customer service through their 1,200-strong, nationwide Approved Garages Network across the UK, including AutoCare, Top Truck, United Garage Services, and NexDrive.

Automotive 59

Automotive Networking Repairing Customer 59

AutoSuccessOnline

MAY 1, 2025

These new records strengthen EpicVIN reports and give dealerships an even stronger tool to build customer trust. With expanded maintenance data and dealer-specific subscription options, were helping dealerships build credibility, close deals faster and provide better value to their customers.

Networking 52

Networking Repairing Deal Dealerships 52

AutoSuccessOnline

JANUARY 31, 2025

RepairPal , a provider of trusted auto repair solutions, announced a strategic partnership with Ownli , a platform that enables insurers to better engage with their policyholders through data check-ins and value-added services. This partnership strengthens our mission to bring transparency and reliability to the automotive repair industry.”

Insurance 52

Insurance Repairing Networking Customer 52

Motor Trader

MAY 29, 2024

KGM Motors UK has expanded its dealer network with the addition of RJTK Automotive’s Wilson & Co and Drayton Motors. With over 25-years of exceptional knowledge, motor expertise, and customer service, combined with the professionalism of two established regional dealerships, RJTK Automotive is an excellent fit for us.

Networking 64

Networking Banking Repairing Customer 64

Motor Trader

JULY 2, 2024

Motus Commercials has joined Novuna Vehicle Solutions’ approved network of independent and franchised garages. As a result, Motus will provide service, maintenance and repairs to Novuna’s customers. Matt Lawrenson, MD of Motus Commercials, said: “We are pleased to be part of the Novuna Vehicle Solutions’ approved network.

Networking 64

Networking Repairing Manufacturing Customer 64

AutoSuccessOnline

JANUARY 15, 2025

Rotary Solutions will showcase its next generation of vehicle service and repair solutions designed and engineered to help dealership service centers overcome challenges and reach new levels of success in booth #3751. For a 2025 NADA Show preview, visit RotarySolutions.com/2025-nada-show.

Repairing 52

Repairing Networking Dealerships Technology 52

AutoSuccessOnline

JANUARY 29, 2025

This collaboration will empower banks, credit unions and financial service providers to optimize their auto-lending programs and provide enhanced value to their customers through a fully integrated platform. This added value will enhance customer satisfaction by ensuring members have reliable automotive advice and support at their fingertips.

Repairing 52

Repairing Banking Electronics Networking 52

Drive.com

SEPTEMBER 16, 2024

Honda Australia has paid a penalty of $18,780 after the Australian Competition and Consumer Commission( ACCC) issued it with an infringement notice for allegedly breaching the Motor Vehicle Service and Repair Information Sharing Scheme (MVIS scheme). Honda Australia has fully cooperated with the ACCC in relation to this matter.”

Repairing 73

Repairing Networking Technology Development 73

Motor Trader

JULY 22, 2024

Stellantis has partnered with Digital INNK for access to its ViSN platform which connects dealers and garages with fleets to enable an efficient and cost-effective repair network. The data for all Stellantis repairers is now live on the ViSN platform. “The integration is a significant milestone for the ViSN platform.

Repairing 59

Repairing Retail Networking Technology 59

Motor Trader

JANUARY 14, 2025

As part of the accreditation, 12 Big Motoring World locations across the country have committed to the guidelines outlined in the Vehicle Sales and Service and Repair Codes.

Retail 64

Retail Networking Repairing Customer 64

AutoSuccessOnline

JANUARY 22, 2025

The strategic acquisition strengthens Sonic Groups global presence while building upon Sonic Tools USA’s decade-long legacy of innovation and customer service in the North American professional hand tools sector. Under the terms of the acquisition, Sonic Tools USA Inc.

Networking 52

Networking Manufacturing Repairing Deal 52

Motor Trader

NOVEMBER 11, 2024

Stellantis UK has appointed Vizion to be the sole provider of accident management services to the nine brands served by the Multi-Brand Accident Repair Programme in the UK. The depth of their knowledge, systems, relationships and dedication to the customer are clearly evident – a perfect fit with our own values and goals.”

Management 52

Management Repairing Insurance Networking 52

Motor Trader

FEBRUARY 17, 2025

From the tools and uniform provided to the strong network that guided me through my first months, these are facets we wouldnt have had without this programme. Both earned their Level 3 qualifications in Light Vehicle Repair and Maintenance before joining the program. Its a win-win for us and our customers.

Networking 52

Networking Repairing Management Customer 52

Carscoops

MARCH 15, 2024

Read: Tesla Owners Stuck Waiting 9 Months For Repair Estimates After Prangs Sure, EVs are simpler than ICE vehicles in theory, but the realities of the road are much more complicated. Vehicles break down and need servicing for all kinds of reasons, and Tesla’s small service network has left many owners dissatisfied.

Management 116

Management Repairing Networking Deal 116

AutoSuccessOnline

FEBRUARY 7, 2024

Repair OnDemand launched several solutions at NADA 2024 that will represent an end-to-end solution for automotive reconditioners. The first step in Repair OnDemand’s end-to-end solution is the launch of their diagnostic tool, BlueDriver Max, to the dealer industry.

Repairing 52

Repairing Networking Retail Dealerships 52

Motor Trader

JANUARY 31, 2025

Since arriving in the UK, the brand has built a solid network which currently consists of 71 dealer groups. People know that whenever there is a problem they can go to the dealers and the dealers will help them with repairs. Jaecoo held its official launch event at the Fairmont Windsor Park, Egham in Surrey.

Networking 59

Networking Repairing Retail Dealerships 59

AutoSuccessOnline

APRIL 2, 2025

For the first time, customers can get comprehensive protection for their vehicles high-tech components and wear-and-tear items, with an added benefit at no cost to the customer for their smartphones most common repairs, including screens, charging ports, batteries and buttons. Assurant, Inc.

Technology 52

Technology Repairing Networking Manufacturing 52

Autocar

FEBRUARY 5, 2024

The problems arose when JLR downsized its UK parts supply network from 18 warehouses to one ‘super-centre' Jaguar Land Rover (JLR) boss Adrian Mardell says that the firm has begun to resolve the parts backlog caused by delays at its new logistics hub – but has cautioned that it will take time for dealers to be able to repair all the cars affected.

Logistics 119

Logistics Networking Repairing Customer 119

Drive.com

APRIL 1, 2024

“ Dan is a customer of a major Australian insurer, but is unable to disclose the name of the company as the matter is part of an ongoing case with the Australian Financial Complaints Authority (AFCA). The repairer never rang me once, I spoke to a customer service rep [at the insurance company] and they had no idea,” he recalls.

Insurance 105

Insurance Repairing Networking Manufacturing 105

Drive.com

APRIL 26, 2025

This could be a combination of customer preference but also the offerings of manufacturers,” an AADA spokesperson told Drive. In other instances, novelty colours, such as gold or even purple, may be more challenging to repair if the bodywork is damaged. There has undoubtedly been a move away from colourful cars in recent years.

Insurance 68

Insurance Networking Repairing Buyer 68

CarExpert

JULY 28, 2024

InsureMyTesla covers all vehicle repairs, including glass, charging equipment, and batteries, using Tesla’s accredited repair network. Like other Tesla features, the insurance product is available to Australian owners via the Tesla smartphone app.

Insurance 105

Insurance Deal Modification Repairing 105

Autocar

MAY 23, 2024

These thefts are extremely frustrating for our customers and for us,” said Instavolt CEO Delvin Lane. Lane said thieves strike at all hours of the day and night and will even return to the same site to attack it again – on one occasion as soon as eight hours after repairs had been made.

Networking 143

Networking Repairing Buyer Customer 143

Motor Trader

AUGUST 6, 2024

Evans Halshaw MG Grantham has been recognised with an award as it is ranked 5th across the entire UK MG network. We will continue to build on this score and continue to deliver an excellent experience for our customers across all departments.” The site is also an Authorised Repairer for MG.

Networking 105

Networking Repairing Retail Customer 105

Drive.com

JANUARY 16, 2024

million) by offloading 20,000 electric vehicles currently in its fleet – a cost it hopes to offset with cheaper repairs for petrol-powered cars. The US firm’s CEO, Stephen Scherr, cited ongoing costs of repair as the main factor behind the decision, according to CNN Business.

Repairing 98

Repairing Networking Buyer Customer 98

AutoSuccessOnline

FEBRUARY 21, 2025

million Google customer reviews across 18,000 U.S.-based For the report, Widewail used AI to analyze and uncover trends in customer experience at scale, turning customer feedback into data-backed portraits of experiences on the ground for dealership customers in 2024. The study analyzed 8.1

Repairing 52

Repairing Networking Retail Customer 52

Carscoops

DECEMBER 20, 2024

Jaguar Land Rover has instructed almost three dozen I-Pace owners in the US to avoid parking their EVs near structures and to limit charging to 80% because incorrectly repaired examples are at risk of catching fire. Customers should also limit their charge to a maximum of 80% until the recall remedy has been completed. ”

Retail 104

Retail Repairing Networking Manufacturing 104

Carscoops

OCTOBER 25, 2024

The revived brand has confirmed that these models will be sold directly to customers, bypassing the traditional dealership network. ” Scout Motors is looking to establish a one-to-one relationship with its customers, directly offering reservations, sales, delivery, and servicing. .

Networking 119

Networking Repairing Retail Dealerships 119