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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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AI + Human Touch: How Dealerships Are Revolutionizing Customer Loyalty in 2025

Call Revu

The proof is in the pudding: By harnessing AI technologies to streamline customer interactions via gathering call insights and empower employees to personalize interactions in the name of improving customer engagement, automotive dealerships can strengthen and improve customer engagement in the long term, leading to a higher lifetime value.

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Maximizing Recall Opportunities: A Path to Customer Loyalty and Retention

AutoSuccessOnline

How Recalls Play a Powerful Role in Customer Retention How do recalls factor into customer retention? From the customer or OEMs perspective, recalls are usually seen as bad news. Theyre a reason to bring customers back into the store, especially those who havent been in for a while. Its a fair question. Even better?

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GM Doubles Down on Dropping CarPlay, Betting Big on a Custom In-Car Experience Without The Integration

Automotive Addicts

Despite the criticism, Cetinok insists that GM’s strategy of prioritizing its custom-built software platform, Ultifi , will enable the company to deliver a more cohesive, innovative in-car experience tailored specifically for GM drivers. Why Ditch CarPlay?

Customer 105
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Where do you find your target audience for customer discovery?

Shawn Ryder

In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.

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Leasing Options reveals top brands for customer loyalty

Motor Trader

Mike Thompson, COO at Leasing Options, said: Brand loyalty in the automotive world is hard-won, especially in todays market where drivers have more choice than ever – not just in terms of make and model, but also fuel type, tech features and overall driving experience. Nissan topping the list isnt surprising.

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Is Paid Marketing in a magazine a scam?

Shawn Ryder

Marketing strategies have evolved significantly over the past few decades, with many businesses questioning the relevance and effectiveness of traditional marketing outlets like magazines. Businesses are increasingly allocating budgets to digital marketing channels known for providing measurable return on investment (ROI).