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5-Star Reviews Are Great, Feedback Is BETTER

AutoSuccessOnline

But there is one problem: Reviews only tell you what customers think after theyve made up their mind. Regardless if the customer may have a valid point to make, wouldnt it serve your business better to get that feedback before its blasted online for the whole world to see? The problem is, most customers dont want confrontation.

Spread 94
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Tesla sued customers and the media for defamation in China, and won – report

Drive.com

MORE: Tesla sues over trade secrets allegedly revealed by supplier report Tesla has reportedly won at least 11 cases where it has sued customers and the media, with two judgements currently on appeal and one settled out of court. The post Tesla sued customers and the media for defamation in China, and won report appeared first on Drive.

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Brayleys acquires nine West Way Nissan businesses

Motor Trader

The nine West Way Nissan dealerships are successful businesses spread across central and north-west England. Brayleys Cars now represents nine manufacturers with over 30 dealerships, with expectations to expand. Nine businesses, acquired from Nissan GB by the AW Rostamani Group in late 2022, have taken on the Brayleys name.

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Steve Young Blog: Running before we’re walking?

Motor Trader

We are giving a lot of thought currently to dealer digitalisation thinking primarily about integration of data processes and related IT, and exploiting that data and the broader digitalisation of the customer buying journey and online marketplaces to make better decisions. Dealers are at different stages of mastering that challenge.

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Prodrive reveals radical £25,000 electric van for 2028

Autocar

Roche said Elm will “learn from other manufacturers by not spreading ourselves too thin”. We’ve thought long and hard about manufacturing strategy and all those things to make sure we learn from what others have done differently.” We know there’s a very big unmet need there,” he added.

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It’s Official: Cadillac Is Entering F1 In 2026

Carscoops

Cadillac will begin with customer engines before introducing its own power units in 2028. For the 2026 and 2027 seasons, GM will run customer engines before debuting its own engine in 2028. It’s unclear which current engine manufacturer the automotive giant will rely on for 2026 and 2027.

Spread 120
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Dealers' margins squeezed by EV shift, greater consumer protection

Autocar

Many manufacturers have helped out their dealers by stipulating servicing intervals for EVs that mirror those of their ICE equivalents. However, customers are starting to ask exactly what they’re getting for their money. “I Many dealers now bundle EV servicing into a package deal with monthly payments.

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