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Hertz Fires Back At Manager Who Charged Customer $10,000 For 25,000 Miles In One Month On ‘Unlimited Mileage’ Contract

Carscoops

A Hertz customer claims he was charged $10,000 after driving 25,000 miles on an “unlimited” contract. The rental giant condemned the manager’s actions and promised to address inconsistencies in customer service policies. Per the terms of the contract, the customer will not be billed for mileage.

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Media post: 4 Essential Fleet Management Tasks You can’t Afford to Ignore

Best Selling Cars Blog

Effective fleet management is crucial for businesses that depend on transportation, as fleet performance directly affects profitability. By proactively taking these responsibilities, businesses can achieve seamless operations while also enhancing safety levels and satisfying customers.

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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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GM Doubles Down on Dropping CarPlay, Betting Big on a Custom In-Car Experience Without The Integration

Automotive Addicts

Despite the criticism, Cetinok insists that GM’s strategy of prioritizing its custom-built software platform, Ultifi , will enable the company to deliver a more cohesive, innovative in-car experience tailored specifically for GM drivers. In the interview, Cetinok discussed the practical hurdles of managing this vast ecosystem.

Customer 105
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Volvo Kills Its Vehicle Subscription Service

Carscoops

The service promised flexibility with no long-term commitments. ” The Swedish brand has largely scrubbed references to the program, but we discovered a support page from April that touted flexibility and the lack of a long-term commitment. .” Volvo is getting out of the subscription business on both sides of the Atlantic.

Insurance 116
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FixMyCar’s new leadership appointments

Motor Trader

Matt Wrankmore will fill the role of Head of Garage Network at the business, following his promotion from Senior Operations Manager. Our leadership team is already making great progress on our strategy for the short- and long-term future of FixMyCar.”

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Warrantywise appoints Antony Diggins as MD

Motor Trader

Warrantywise has appointed Antony Diggins as managing director with immediate effect. In his new role Diggins will focus on market expansion and delivering customer-focused innovation. In his new role Diggins will focus on market expansion and delivering customer-focused innovation.

Customer 105