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Sarah Blair’s Journey: Aligning People, Processes, and Technologies for an Unparalleled Customer Experience (CX)

Solera

In today’s cutthroat, fast-moving world, delivering a standout customer experience is crucial. At Solera, Sarah Blair, our Senior VP of Global Operations, is a driving force behind our unwavering dedication to customer delight. She’s been pivotal in boosting productivity, elevating team morale, enhancing customer feedback, and beyond.

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COMMENTARY: Part 2 on the partnership promise, now the processes to deliver excellent CX

Auto Remarketing

In Part 1, we covered that every B2B SaaS company has great intentions to treat their customers well, but sometimes bad processes get in the way. True partnership with the customer is often mentioned in speeches and marketing, but it is very difficult to execute. Customer satisfaction surveys: Establish a protocol for regular surveys.

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5 Areas of Dealership Performance You Can Always Improve

AutoRaptor

Whether it’s closing more sales, delivering exceptional customer service, or optimizing operational efficiency, there are always areas that can be improved upon. Dealership performance is not just about numbers and sales figures; it encompasses the entire customer experience journey.

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The Impact of Automotive CDPs on Activating Solutions for Car Dealerships

Autoleadstar

Customer Data Platforms are at the core of any modern dealership’s data infrastructure. By unifying, cleaning, and managing all your first- and third-party data, a CDP gives you full access to every data point at your dealership, offering deep insights into your shoppers and inventory so you can make smarter, data-driven business decisions.

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How to Increase Dealership Service Department Sales and Profitability

Automotive Mastermind

With customers waiting longer than ever between new vehicle purchases, refining your dealership’s service department process to generate more revenue can make a critical difference in your dealership’s bottom line. This not only represents a massive revenue opportunity for repair orders – service loyalty fuels sales loyalty.

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Effective Car Sales Techniques for Car Dealerships: Strategies to Increase Sales

Turbo Marketing Solutions

In today's market, success in car sales hinges on harnessing data and technology. Specifically, tools like customer data analytics and AI-driven CRM systems allow dealerships to identify potential customers and tailor personalized marketing efforts towards them.

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How Dealerships Can Use Facebook Ads to Get Leads

Automotive Mastermind

To create a Facebook Ad, businesses should utilize Meta Ads Manager , a comprehensive platform that allows users to create and manage ads across: Facebook Messenger Instagram Meta Audience Network Within the Ads Manager, dealers can implement precise audience targeting, manage advertising budgets and track their performance.