AutoSuccessOnline

FEBRUARY 6, 2025

Repair OnDemand announced a data integration with Cox Automotive’s vAuto platform. This new solution collaboration will provide benefits for mutual dealer customers of both Repair OnDemand and vAuto. “We’re excited to bring this integration to market,” saidRandy Kobat, president of Repair OnDemand.

Repairing 52

Repairing Dealerships Customer Management 52

AutoSuccessOnline

DECEMBER 27, 2024

Review Your Practices: Evaluate where and how discounts are being applied, and implement caps or manager approvals to rein them in. Mind Coupons and Promotions: While manufacturer specials and promotions can attract customers, ensure theyre not excessively undercutting your profitability. Ensure no opportunity is left on the table.

Repairing 98

Repairing Manufacturing MSRP Retail 98

Carscoops

JULY 28, 2024

A Nissan Pathfinder certified as pre-owned is now facing a $31,000 repair bill. The car, bought for $18,000, has a repair cost that exceeds its purchase price. That’s one reason that the customer in this story picked out their 2017 Nissan Pathfinder. A day later, the dealer quoted them $30,952 to repair the damage.

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Repairing Customer Buyer Deal 111

Motor Trader

NOVEMBER 27, 2024

The Budget increase in employer National Insurance contributions may force Halfords to up the cost of car repairs at its network of Autocentres. It added that there may be further inflation in the cost of managed services as a result of the measures announced in the UK Budget. “We The company has 12,000 employees.

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Repairing Insurance Networking Retail 59

Motor Trader

JULY 1, 2024

Anderson Clark Motor Repairs has been sold to an Employee Ownership Trust (EOT) formed by its 14 employees. The Inverness-based, £2m-turnover repairer has been in business for 28 years. The new leadership team will comprise managing director designate, Neil Johnstone, company secretary Katie Fraser and workshop manager Alan Reid.

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Repairing Consulting Deal Management 111

AutoSuccessOnline

DECEMBER 30, 2024

New car dealerships are constantly seeking effective strategies to enhance customer retention and boost sales. This tactic involves formalizing new car buyers introductions to the service department during their vehicle purchases, setting the stage for ongoing engagement and fostering enduring customer loyalty.

Customer 52

Customer Sales Repairing Dealerships 52

Shawn Ryder

JANUARY 24, 2025

In the competitive landscape of the automotive industry, establishing a robust relationship with customers in the service department is crucial. As dealerships strive to provide exceptional service, many professionals ponder, “Was this my best shot with the service customer?”

Customer 52

Customer Repairing Technology Management 52

Motor Trader

OCTOBER 9, 2024

Steer Automotive Group has opened an electric vehicle repair facility in Milton Keynes. This new EV site, its second , expands the group’s specialist electric vehicle repair capacity to meet growing demand. The 14,000-square-foot centre offers aluminium structural repair capabilities.

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Repairing Automotive Technology Management 104

Motor Trader

AUGUST 1, 2024

Komoo has a network of fleet repair sites located near airports and vehicle storage hubs. It carries out minor body repairs, from cosmetic dents and scrapes to full vehicle resprays for rental and fleet firms. Bodyshop chain Steer Automotive Group has bought Komoo for an undisclosed sum.

Repairing 102

Repairing Automotive Networking Management 102

Carscoops

MARCH 15, 2024

” The posting shows that the EV maker is recruiting a senior manager for a team called the “Zero Service” Tesla writes that it is looking for “a highly motivated Senior Manager to join our Service Operations organization and lead the team responsible to identify and eliminate the reasons for our cars to require service.”

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Management Repairing Networking Customer 116

Autocar

NOVEMBER 25, 2024

We’ve noticed a higher volume of customers with older vehicles seeking warranty protection for them,” he said. Ignore the test drive and dealers risk a repair bill that could equal the value of the car.” With owners choosing to hang onto their cars, warranty companies are experiencing increased demand for their products and services.

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Networking Repairing Manufacturing Buyer 140

Carscoops

FEBRUARY 23, 2025

GM canceled a warranty for a customer with a SoFlo Hummer EV after initial approval. That’s where the manufacturer’s warranty is supposed to step in—and for a while, it did, covering Dustan Broom and his SoFlo Customs-modified electric Hummer. But then GM pulled the plug and canceled his warranty altogether.

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Modification Repairing Retail Customer 90

Best Selling Cars Blog

AUGUST 18, 2024

Effective fleet management is crucial for businesses that depend on transportation, as fleet performance directly affects profitability. By proactively taking these responsibilities, businesses can achieve seamless operations while also enhancing safety levels and satisfying customers.

Management 130

Management Banking Cargo Repairing 130

Carscoops

MAY 1, 2024

A new report alleges Fisker has been using parts from production and pre-production vehicles to repair customer cars since 2023. Fisker denies the allegations, stating parts are only taken from engineering vehicles for analysis or modifications, not for customer repairs.

Customer 119

Customer Repairing Modification Management 119

AutoSuccessOnline

FEBRUARY 17, 2025

The real gems are sitting in your customers driveways. We talked with their used car manager, Bryan Bough, about their private-party buying program. Streamlined Lead Management Managing leads from private sellers initially felt overwhelming. Theyre wrong. Filter out spam and low-quality entries.

Management 90

Management Dealerships Repairing Retail 90

AutoSuccessOnline

MARCH 4, 2025

expanding its BNPL footprint in service and repair drives. million auto dealership customers get back on the road and stay there. There are two reasons more than 65% of our dealerships are offering Sunbit to their customers day in and day out. Auto dealerships remain the primary hub for automotive service and repair in the U.S.

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Dealerships Repairing Finance Technology 52

Dealers Edge

JUNE 22, 2024

Start Early in the Service Department When a General Manager arrives for work early, it can have a positive impact on staff morale and productivity. By arriving early, the General Manager is demonstrating their commitment to the job and setting a positive example for their team. Is the area clean and presentable for your customers.

Management 105

Management Repairing Customer Dealerships 105

Canadian Auto Dealer

FEBRUARY 6, 2025

Reynolds and Reynolds recently announced a partnership with Kimoby, a North American software company known for its Dealership Engagement System, that optimizes customer interactions to create great experiences, build loyalty, and drive revenue growth.

Retail 95

Retail Electronics Repairing Dealerships 95

Auto Alert

DECEMBER 26, 2024

Here, we explore dealership metrics to monitor and take action on to achieve higher sales, better customer service, and exponential dealership growth. Here are some metrics to determine when optimizing your dealership operations: Inventory management metrics ensure youre stocking the right vehicles at the right time.

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Amortization Dealerships Repairing Finance 64

Drive.com

OCTOBER 13, 2024

Proposed changes to legislation relating to whether repairable write-offs can be allowed back on the road could mean older vehicles are inadvertently wiped out. However, enthusiast insurance firm Shannons says the proposed changes would mean many classic cars which could easily be repaired won’t make it back on the road.

Repairing 85

Repairing Insurance Electronics Technology 85

Motor Trader

FEBRUARY 6, 2025

In addition to new vehicle sales, the dealers will serve as the Skywell authorised repairers, offering servicing, MOTs, repairs, genuine Skywell parts. Skywell offers the BE11, a D-segment all-electric family SUV.

Networking 85

Networking Repairing Retail Manufacturing 85

AutoSuccessOnline

DECEMBER 9, 2024

Whether its the extra steps a technician takes moving from point A to point B, or delays in communicating estimates to customers, non-value-added time silently erodes a dealerships bottom line. Streamlined Communication: The Key to Speed In automotive repair, communication is king. Non-Value-Added Time Wasted time comes in many forms.

Repairing 52

Repairing Finance Dealerships Customer 52

Fladco

MARCH 12, 2025

With affordability already a challenge, dealers may see slower sales and increased financing hurdles for customers. Higher Costs on Auto Parts & Repairs Beyond new vehicle sales, service departments will feel the impact of rising costs on OEM and aftermarket parts.

Supply Chain 52

Supply Chain Dealerships Repairing Manufacturing 52

AutoSuccessOnline

FEBRUARY 25, 2025

With millions of vehicles recalled annually, it is essential that consumers take prompt action and that dealerships manage recall repairs effectively to ensure safety. Take advantage of these services to ensure timely repairs. Educate Drivers: Provide resources about the recall process and the importance of timely repairs.

Repairing 40

Repairing Dealerships Management Customer 40

AutoSuccessOnline

JANUARY 14, 2025

For many automotive dealerships, a significant portion of their revenue and customer loyalty comes not just from the initial sale, but from the services and products offered in the months and years afterward. But post-sale contracts are often underutilized, especially when it comes to reaching out to customers who initially opted out.

Sales 52

Sales Repairing Manufacturing Dealerships 52

Motor Trader

FEBRUARY 25, 2025

This partnership reinforces AAGs demonstration of their commitment to industry best practice and customer service through their 1,200-strong, nationwide Approved Garages Network across the UK, including AutoCare, Top Truck, United Garage Services, and NexDrive.

Automotive 59

Automotive Networking Repairing Customer 59

Dealers Edge

AUGUST 6, 2024

On Mobile Select "Play From Browser" More information on the GM Guide Book Here General Manager's Weekly Review of Service Operations. If you are a typical store, service management runs a booked time report weekly (maybe even daily) and makes sure technician time flags match the report. Press Play To Listen To This Post.

Repairing 105

Repairing Management Dealerships Customer 105

AutoSuccessOnline

FEBRUARY 20, 2025

Selling service appointments is an easy process to establish and affects the entire repair process. Pushing away customers who need immediate assistance or making the repair process inconvenient is not good business sense. When the customer arrives, the advisor must be available.

Repairing 59

Repairing Customer Dealerships Management 59

AutoSuccessOnline

FEBRUARY 28, 2025

On top of that, recall management has always been very human-driven and due to the industrys high turnover rate, its an ongoing struggle to not only get the process right but to get it to work long-term. Factoring Recalls Into Customer Retention From both the OEM and the consumers perspective, a vehicle recall is never good news.

Dealerships 40

Dealerships Repairing Customer Management 40

Motor Trader

FEBRUARY 17, 2025

Dean Upton, aftersales manager at Stoneacre Newcastle, said: The interns arrive with skills but no preconceived industry experience, making them ideal candidates. Both earned their Level 3 qualifications in Light Vehicle Repair and Maintenance before joining the program. Its a win-win for us and our customers.

Networking 52

Networking Repairing Management Customer 52

Motor Trader

AUGUST 27, 2024

Vertu Accident Repair Centre Teesside, based at Preston Farm in Stockton, has been ranked No.1 John Jones, Bodyshop Manager at Vertu Accident Repair Centre Teesside, said: “Being ranked No.1 John Jones, Bodyshop Manager at Vertu Accident Repair Centre Teesside, said: “Being ranked No.1

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Repairing Customer Management Sales 104

Shawn Ryder

FEBRUARY 22, 2025

For dealerships aiming to increase visibility, drive sales, and engage customers, harnessing the power of digital marketing is essential. Engagement through direct posts related to vehicle promotions or special events will further attract potential customers.

Dealerships 52

Dealerships Marketing Repairing Management 52

AutoSuccessOnline

JANUARY 16, 2025

This free update allows car owners to record and share a short video walk-around of their vehicles, enhancing the process for dealerships and customers alike. Customers can now easily take the next step to showcase their vehicle with a simple video recording, giving dealerships a more comprehensive view of submitted vehicles.

Repairing 52

Repairing Dealerships Customer Management 52

Carscoops

DECEMBER 22, 2024

Meet the Modern Collector: Young, Wealthy, and Nostalgic BMW Z8 (photo BMW Group) As reported by Auto News , Nathan Schick, General Sales Manager at Auto Europe, a Michigan-based Lotus and Morgan dealership, has a front-row seat to this generational shift. Yes, it’s niche, but niche with conviction.

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Insurance Repairing Dealerships Buyer 105

Canadian Auto Dealer

MARCH 10, 2025

We have been finding an interesting trend in the last few months brought up by many owners and general managers across the country and in fact around the world. One of the most important jobs as a manager is to take care of our most important asset …our employees. Can we improve on the customer journey or how work is dispatched?

Repairing 52

Repairing Management Manufacturing Dealerships 52

AutoSuccessOnline

DECEMBER 27, 2024

Minimize Customer Wait Times We live in a society where customers have become accustomed to same-day delivery. Your ability to offer immediate service appointments is crucial in retaining and attracting customers. Streamline Your Appointment Process Over 80% of customer interactions begin with a phone call.

Repairing 40

Repairing Dealerships Customer Management 40

Motor Trader

NOVEMBER 26, 2024

Security-related Repair and Maintenance information (SERMI) already launched in Europe, will be launching in the UK in the coming months. This accreditation will ensure garages securely access vehicle manufacturers’ data to carry out efficient repairs. Two-thirds of new cars sold in the UK are now connected vehicles.

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Repairing Manufacturing Technology Management 59