Carscoops

NOVEMBER 15, 2024

SoFlo Customs just launched two new models. Off-roaders love customizing their vehicles and a small company in South Florida knows that. SoFlo Customs announced two off-road machines that you can’t get from automakers no matter how much you pay. Evidently, the longer wheelbase actually makes the Bronco more manageable too.

Customer 105

Customer Asking Price Cargo Buyer 105

AutoSuccessOnline

NOVEMBER 26, 2024

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

Customer 94

Customer Dealerships Finance Sales 94

Carscoops

OCTOBER 20, 2024

An employee from a family-run dealership in Florida was convicted of carjacking a customer. On December 19, 2023, he carjacked a customer and is now facing up to 15 years in prison after his conviction by a Miami jury, according to the U.S. The incident happened despite the car owner being current on his payment plan.

Customer 122

Customer Finance Banking Dealerships 122

Motor Trader

OCTOBER 2, 2024

Automotive software and dealer management systems (DMS) specialist Pinewood Technologies turned in H1 underlying pre-tax profits down -13% to £4m on turnover up 11% to £16.1m. This story continues at Pinewood expands customer base with new Lithia UK users Or just read more coverage at Motor Trader Gross profit rose 12.4%

Customer 105

Customer Dealerships Technology Automotive 105

Carscoops

JANUARY 5, 2025

The complaint, filed jointly by the FTC and Maryland authorities, targets the Lindsay Automotive Group, comprising Lindsay Chevrolet of Woodbridge, Lindsay Ford of Wheaton, Lindsay Chrysler-Dodge-Jeep- Ram , and Lindsay Management Company, LLC, as well as three individuals, including company president Michael Lindsay.

Buyer 116

Buyer Rebate Networking Dealerships 116

AutoSuccessOnline

JANUARY 17, 2025

my Kaarma is bringing a seamless, all-in-one platform for customer interactions to the National Auto Dealers Association (NADA). The solution replaces multiple systems for a simple, yet powerful, customer journey powered by advanced communication, payment and service lane tools.

Customer 52

Customer Management Dealerships 52

Automotive Addicts

NOVEMBER 5, 2024

Despite the criticism, Cetinok insists that GM’s strategy of prioritizing its custom-built software platform, Ultifi , will enable the company to deliver a more cohesive, innovative in-car experience tailored specifically for GM drivers. In the interview, Cetinok discussed the practical hurdles of managing this vast ecosystem.

Customer 105

Customer Management Technology Automotive 105

Motor Trader

SEPTEMBER 11, 2024

Macklin Motors Toyota Ayr is led by Angus Mclelland, who is well known by Toyota customers in the area, having managed the previous Toyota centre for more than 15 years. Pictured (l to r) are Angus McLelland, general manager); Gary Sample, project manager); and Chris McKenzie CMA general manager.

Management 115

Management Dealerships Customer 115

Carscoops

DECEMBER 1, 2024

Robert McLane had managed the parts department at the dealership , and his responsibilities included overseeing the ordering, receipt, and payments of parts. However, McLane had no intention of selling the lift kits through legitimate channels, and as such, they weren’t ordered using the dealer’s management software.

Dealerships 119

Dealerships Management Customer Sales 119

Shawn Ryder

JANUARY 17, 2025

One of the most common scenarios that raise eyebrows is when a salesperson keeps lowering the monthly payment, often claiming they’re “lucking out” with their manager. One common tactic involves negotiation on the monthly payment to make it more appealing to the customer. Yes and no.

Management 52

Management Finance Sales Fair Market Value 52

Shawn Ryder

JANUARY 17, 2025

In today’s competitive automotive market, attracting local customers is paramount for the success of any dealership. This practice focuses on optimizing your online presence for local search results, making it easier for potential customers in your area to find your dealership.

Dealerships 52

Dealerships Customer Automotive Marketing 52

AutoSuccessOnline

NOVEMBER 19, 2024

When you manage people, you add a third option: needing to fix someone else’s mistakes or take care of something when they drop the ball. Maybe he’s an outgoing people person, able to connect with customers but has a hard time with the fine details; or maybe Jimmy is a detail-oriented numbers guy who struggles with human interaction.

Management 105

Management Customer Dealerships Technology 105

AutoSuccessOnline

NOVEMBER 21, 2024

In today’s evolving auto market, one thing remains crucial: focusing on volume and exceptional customer service will naturally drive gross. The reality is that our teams aren’t delivering the customer experience required to earn that gross, and they’re not leveraging the tools available to them. What’s motivating them?

Marketing 98

Marketing Deal Customer Management 98

Carscoops

JANUARY 12, 2025

million customers to visit dealerships. So while the automaker no longer leads in total recalls, it’s still the undisputed champion of “most inconvenient recalls” in the eyes of its customers. The company managed to spare over 1 million recalled vehicles from the shop thanks to a single OTA update, leaving 3.77

Repairing 111

Repairing Dealerships Management Customer 111

Carscoops

OCTOBER 17, 2024

This custom Audi Q8’s 30-inch wheels required major modifications, including relocating sensors and welding suspension arms for fitment. Despite the massive wheel upgrade, Coast to Coast Customs managed to retain the Q8’s adaptive air suspension for a smoother ride.

Modification 119

Modification Management Customer 119

Carscoops

JANUARY 7, 2025

While most customers will opt for the diesel, a 6.4-liter That appears to be the extent of the styling tweaks, but Ram noted customers will be able to get the RamBox cargo management system. Customers will also find a 12.3-inch rear axle ratio. That’s a far cry from its predecessor, which used to need 4.10

Cargo 105

Cargo Dealerships Management Customer 105

AutoSuccessOnline

DECEMBER 3, 2024

Such disruptions can cripple dealerships’ operations, affecting phone systems, parts inventories and customer communication. Lastly, the discussion shifts to managing critical transitions, like switching dealer management systems (DMS). Watch the video above to learn more about this and more!

Insurance 98

Insurance Dealerships Management Technology 98

Carscoops

DECEMBER 27, 2024

According to CCC, Cariad’s technical team “responded quickly, thoroughly and responsibly”, blocking unauthorized access to its customers’ data. This is not the first time such an incident involving a major automaker occurs, compromising the privacy of its customers. million owners in Japan.

Insurance 145

Insurance Customer Management Automotive 145

Canadian Auto Dealer

DECEMBER 20, 2024

Devin Kaulback, General Manager of Subaru of Niagara, said his dealership partnered with Ronald McDonald House of South Central Ontario, loaning a new Forester to support the organizations initiatives with families who have critically-ill children at the St. Carson Grant, Managing Partner and Dealer Principal of Comox Valley Dodge in B.C.,

Principal 98

Principal Spread Dealerships Customer 98

Motor Trader

NOVEMBER 19, 2024

Nathan Farrington, general manager of RRG Toyota Denton, said: “We are thrilled to receive the Gold Accreditation. We believe that by investing in our employees, we create a stronger, more engaged workforce that ultimately enhances the service we provide to our customers.”

Dealerships 102

Dealerships Management Development Automotive 102

AutoSuccessOnline

DECEMBER 27, 2024

Review Your Practices: Evaluate where and how discounts are being applied, and implement caps or manager approvals to rein them in. Mind Coupons and Promotions: While manufacturer specials and promotions can attract customers, ensure theyre not excessively undercutting your profitability.

Repairing 97

Repairing Manufacturing Retail MSRP 97

Motor Trader

OCTOBER 8, 2024

Richard Jones, managing director of MotoNovo Finance has been appointed group chief executive officer (CEO) of Zenith leasing business. He will join Zenith during Q1 2025. Jones said: “Working in the automotive sector for a number of years, I’ve always admired Zenith.

Finance 105

Finance Banking Management Automotive 105

Carscoops

OCTOBER 31, 2024

While Tesla was a trailblazer for direct-to-customer sales in the US, it faced many legal hurdles in skirting regulations designed to protect franchised dealerships. Scout will also manage all production and maintenance of its vehicles. Scout differs from Tesla in that it’s not a true startup and is owned by the VW Group.

Sales 119

Sales Networking Management Manufacturing 119

AutoSuccessOnline

NOVEMBER 15, 2024

In a dealership, phone calls carry the brunt of the load when it comes to communication with customers. With so many dealership employees involved in customer communications over the phone — whether it be sales, service, finance, you name it — it can be hard to conceive of bringing these communication channels together. Chodor asks.

Dealerships 97

Dealerships Customer Technology Automotive 97

AutoSuccessOnline

DECEMBER 16, 2024

Our advisors love this, said Ed Trueblood, service manager at Liberty Buick in Peoria, Arizona. Reynolds is constantly looking for ways to streamline operations, making things work faster and more intelligently for our customers, said Jason Sideris, vice president of fixed operations product management at Reynolds.

Retail 105

Retail Management Customer Development 105

Motor Trader

JANUARY 10, 2025

It found that just 21% of dealerships are employing AI for customer relationship management and lead scoring. Len Short, executive chairman of Lotlinx, said: These survey results reveal a stark reality, as many dealers are struggling to leverage predictive analytics effectively.

Dealerships 98

Dealerships Retail Technology Management 98

AutoSuccessOnline

DECEMBER 27, 2024

One of the most common mistakes that dealerships make in their lead generation efforts is not aligning their advertising strategy with a customers journey. First, VDPs provide a more personalized and engaging experience for potential customers.

Dealerships 105

Dealerships Customer Sales Goals Retail 105

Carscoops

JULY 9, 2024

” The company says the move is a result of a “global decline in customer orders in the electric luxury class segment.” As the automaker explained, “The Board of Management of Audi Brussels has informed the Company Council of their intention to carry out a restructuring of the site.

Logistics 128

Logistics Consulting Management Customer 128

CarExpert

NOVEMBER 3, 2024

Collectively, BYD has delivered over 7000 examples of the Atto 3 and Sealion 6 to customers over the first nine months of this year, while the Seal and Dolphin generated 5308 and 1740 sales respectively. We will see how the Shark 6 is performing in the market and what feedback our customers are providing us.

Deal 130

Deal Customer Management Sales 130

CarExpert

JUNE 4, 2024

The Chinese brand hasn’t commenced deliveries of the Sealion 6 plug-in hybrid SUV, which despite launching last month won’t start hitting customer driveways in June.

Sales 143

Sales Management Customer 143

Motor Trader

AUGUST 29, 2024

Matt Wrankmore will fill the role of Head of Garage Network at the business, following his promotion from Senior Operations Manager. He has worked in the automotive industry for 20 years, with prior experience at Halfords, and on supporting and managing the garage network in his years at FixMyCar.

Networking 116

Networking Management Automotive Development 116

Carscoops

OCTOBER 7, 2024

Mark Zuckerberg collaborated with West Coast Customs to create a Porsche Cayenne GT minivan for his wife, Priscilla Chan. In a break from his usual hobbies of data mining and dismantling human privacy, Mark Zuckerberg has apparently found time to dabble in car customization.

Modification 122

Modification Customer Management Buyer 122

Motor Trader

NOVEMBER 19, 2024

Vertu Motors Volkswagen and Audi Franchise director David Allen said: “We’re thrilled to expand VWFS Rent-a-Car to Nottingham South, making it even easier for customers in the region to access high-quality Volkswagen rentals.” George Kelly has been appointed rental manager for this new service.

Insurance 105

Insurance Customer Management 105

Carscoops

SEPTEMBER 13, 2024

The automaker didn’t say why they decided to drop their subscription service, but Volvo Car USA National Media Relations Manager Russell Datz told the publication the move allows them to “focus on our core customer offers and the coming introduction of new products, [and an] increase in operational efficiencies.”

Insurance 116

Insurance Term Customer Management 116

Carscoops

JANUARY 2, 2025

Through the first nine months of 2024, the company only managed to sell 2,737 units in the United States. Customers can also get a package that adds active driving assist and a surround view camera. Customers can also expect to return 21 mpg city, 29 mpg highway, and 24 mpg combined. Power is provided by a turbocharged 2.0-liter

Customer 105

Customer Management Buyer Sales 105

Carscoops

NOVEMBER 5, 2024

Baris Centinok, General Motors’ senior vice president, software and services, product management, program management, and design was speaking on The Verge ’s Decoder podcast when he doubled down on the automaker’s move away from CarPlay – one that has proved controversial with some drivers and tech fans.

Management 98

Management Customer 98

CarExpert

OCTOBER 15, 2024

But we have confidence in what we are and we’ve got long-term programs with our customers.” We are very, very strict on how we manage our customers IP [Intellectual Property],” said Mr Walkinshaw. For us, you’re going to be working on products that have been developed by our customers.

Manufacturing 116

Manufacturing Automotive Customer Management 116