Carscoops

NOVEMBER 15, 2024

SoFlo Customs just launched two new models. Off-roaders love customizing their vehicles and a small company in South Florida knows that. SoFlo Customs announced two off-road machines that you can’t get from automakers no matter how much you pay. Evidently, the longer wheelbase actually makes the Bronco more manageable too.

Customer 105

Customer Asking Price Cargo Buyer 105

Autocar

OCTOBER 21, 2024

million by the UK’s Financial Conduct Authority (FCA) for failures over its treatment of customers in financial difficulty. VWFS, which manages vehicle finance agreements (such as hire purchase and PCP deals) across the whole Volkswagen Group, has also agreed to pay more than £21.5m Firm will also pay out more than £21.5m

Customer 111

Customer Finance Deal Management 111

AutoSuccessOnline

NOVEMBER 26, 2024

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

Customer 95

Customer Finance Dealerships Sales 95

Carscoops

OCTOBER 20, 2024

An employee from a family-run dealership in Florida was convicted of carjacking a customer. On December 19, 2023, he carjacked a customer and is now facing up to 15 years in prison after his conviction by a Miami jury, according to the U.S. The incident happened despite the car owner being current on his payment plan.

Customer 122

Customer Finance Banking Dealerships 122

Women Automotive Network

JANUARY 27, 2025

This experience gave me management and leadership skills I would later transfer to a career in automotive, besides the ability to differentiate instruction for inclusive environments. I transitioned to a Customer Service Representative position at Meritor, specializing in brakes and axles while managing the Volvo account.

Women 130

Women Sales Management Customer 130

Carscoops

JANUARY 5, 2025

The complaint, filed jointly by the FTC and Maryland authorities, targets the Lindsay Automotive Group, comprising Lindsay Chevrolet of Woodbridge, Lindsay Ford of Wheaton, Lindsay Chrysler-Dodge-Jeep- Ram , and Lindsay Management Company, LLC, as well as three individuals, including company president Michael Lindsay.

Buyer 116

Buyer Rebate Networking Insurance 116

Get My Auto

JANUARY 24, 2025

How to Solve the Problem with Get My Auto CRM In todays competitive automotive market, efficient customer relationship management (CRM) systems are critical to an auto dealership’s success.

Management 130

Management Dealerships Automotive Customer 130

Auto Remarketing

FEBRUARY 18, 2025

1 when it comes to brand reputation, according to the latest study by customer review and reputation management platform Widewail. million Google customer reviews among 18,000 American new-car dealers in 2023 and 24, using artificial intelligence to find and analyze trends in customer experience at scale.

Repairing 126

Repairing Networking Retail Customer 126

Carscoops

DECEMBER 1, 2024

Robert McLane had managed the parts department at the dealership , and his responsibilities included overseeing the ordering, receipt, and payments of parts. However, McLane had no intention of selling the lift kits through legitimate channels, and as such, they weren’t ordered using the dealer’s management software.

Dealerships 119

Dealerships Management Customer Sales 119

AutoSuccessOnline

NOVEMBER 19, 2024

When you manage people, you add a third option: needing to fix someone else’s mistakes or take care of something when they drop the ball. Maybe he’s an outgoing people person, able to connect with customers but has a hard time with the fine details; or maybe Jimmy is a detail-oriented numbers guy who struggles with human interaction.

Management 105

Management Customer Technology Dealerships 105

AutoSuccessOnline

NOVEMBER 21, 2024

In today’s evolving auto market, one thing remains crucial: focusing on volume and exceptional customer service will naturally drive gross. The reality is that our teams aren’t delivering the customer experience required to earn that gross, and they’re not leveraging the tools available to them. What’s motivating them?

Marketing 98

Marketing Deal Customer Management 98

Carscoops

OCTOBER 17, 2024

This custom Audi Q8’s 30-inch wheels required major modifications, including relocating sensors and welding suspension arms for fitment. Despite the massive wheel upgrade, Coast to Coast Customs managed to retain the Q8’s adaptive air suspension for a smoother ride.

Modification 119

Modification Customer Management 119

Best Selling Cars Blog

JULY 4, 2024

Now that customers have received vehicles that were ordered months or even years ago, we are witnessing a cooling down of the market as expected given the challenging economic conditions. Model-wise, the Ford Ranger (+17.9%) manages an 8th monthly victory out of the past 9 months, keeping the Toyota Hilux (-8.3%) at bay.

Marketing 241

Marketing Sales Management Customer 241

AutoSuccessOnline

FEBRUARY 17, 2025

The real gems are sitting in your customers driveways. We talked with their used car manager, Bryan Bough, about their private-party buying program. Streamlined Lead Management Managing leads from private sellers initially felt overwhelming. Leverage Technology: Automation saves time and helps manage growth.

Management 90

Management Dealerships Repairing Buyer 90

AutoSuccessOnline

DECEMBER 3, 2024

Such disruptions can cripple dealerships’ operations, affecting phone systems, parts inventories and customer communication. Lastly, the discussion shifts to managing critical transitions, like switching dealer management systems (DMS). Watch the video above to learn more about this and more!

Insurance 98

Insurance Technology Dealerships Management 98

Carscoops

FEBRUARY 20, 2025

Volvo customers in China claim that their vehicles were installed with counterfeit products. So, it was quite a shock for some Volvo customers in China when they discovered that their cars were reportedly fitted with counterfeit speakers. We deeply apologize for the trouble and inconvenience caused to customers by this incident.

Supply Chain 104

Supply Chain Customer Management Dealerships 104

AutoSuccessOnline

NOVEMBER 15, 2024

In a dealership, phone calls carry the brunt of the load when it comes to communication with customers. With so many dealership employees involved in customer communications over the phone — whether it be sales, service, finance, you name it — it can be hard to conceive of bringing these communication channels together. Chodor asks.

Dealerships 97

Dealerships Customer Technology Retail 97

Solera

FEBRUARY 14, 2025

Your dealerships efficiency, customer relationships, and long-term profitability all suffer. Intelligent Reminders Engage with customers with strategic text and email communications that boost appointment completion rates. Real-Time Updates Live updates build customer trust and enable proactive management of schedule changes.

Dealerships 98

Dealerships Customer Term Management 98

Autocar

OCTOBER 2, 2024

Vauxhall managing director James Taylor recently told Autocar that “optics” were a key issue in the battle to boost electric car sales. Meanwhile, Ford of Britain managing director Lisa Brankin has called for VAT on electric cars to be halved because “we are not seeing customer demand for EVs”.

Management 137

Management Customer Sales Marketing 137

Motor Trader

NOVEMBER 19, 2024

Nathan Farrington, general manager of RRG Toyota Denton, said: “We are thrilled to receive the Gold Accreditation. We believe that by investing in our employees, we create a stronger, more engaged workforce that ultimately enhances the service we provide to our customers.”

Dealerships 102

Dealerships Development Management Automotive 102

Carscoops

OCTOBER 31, 2024

While Tesla was a trailblazer for direct-to-customer sales in the US, it faced many legal hurdles in skirting regulations designed to protect franchised dealerships. Scout will also manage all production and maintenance of its vehicles. Scout differs from Tesla in that it’s not a true startup and is owned by the VW Group.

Sales 119

Sales Networking Manufacturing Retail 119

Carscoops

JANUARY 7, 2025

While most customers will opt for the diesel, a 6.4-liter That appears to be the extent of the styling tweaks, but Ram noted customers will be able to get the RamBox cargo management system. Customers will also find a 12.3-inch rear axle ratio. That’s a far cry from its predecessor, which used to need 4.10

Cargo 105

Cargo Management Dealerships Customer 105

Carscoops

DECEMBER 27, 2024

According to CCC, Cariad’s technical team “responded quickly, thoroughly and responsibly”, blocking unauthorized access to its customers’ data. This is not the first time such an incident involving a major automaker occurs, compromising the privacy of its customers. million owners in Japan.

Insurance 145

Insurance Customer Management Automotive 145

Carscoops

JANUARY 12, 2025

million customers to visit dealerships. So while the automaker no longer leads in total recalls, it’s still the undisputed champion of “most inconvenient recalls” in the eyes of its customers. The company managed to spare over 1 million recalled vehicles from the shop thanks to a single OTA update, leaving 3.77

Repairing 111

Repairing Dealerships Management Customer 111

Autocar

APRIL 8, 2024

Inspired by its 1990s namesake, the Frontera swaps the Crossland's cab-forward, rounded form for a more 'rugged' and upright two-box silhouette, which Vauxhall managing director James Taylor reckons will "appeal to a wide range of customers who want to stand out from the crowd".

Management 143

Management Customer Sales 143

Canadian Auto Dealer

DECEMBER 20, 2024

Devin Kaulback, General Manager of Subaru of Niagara, said his dealership partnered with Ronald McDonald House of South Central Ontario, loaning a new Forester to support the organizations initiatives with families who have critically-ill children at the St. Carson Grant, Managing Partner and Dealer Principal of Comox Valley Dodge in B.C.,

Principal 98

Principal Spread Dealerships Customer 98

AutoSuccessOnline

DECEMBER 16, 2024

Our advisors love this, said Ed Trueblood, service manager at Liberty Buick in Peoria, Arizona. Reynolds is constantly looking for ways to streamline operations, making things work faster and more intelligently for our customers, said Jason Sideris, vice president of fixed operations product management at Reynolds.

Retail 105

Retail Management Development Customer 105

Autocar

JULY 25, 2024

Nakata acknowledged that Toyota’s current position of having just one pure EV in its range (the bZ4x ) is a concern but insists Toyota will have a range of EVs “to provide customer choice” when necessary. As part of Toyota’s management, I want it to continue.”

Customer 142

Customer Technology Management Buyer 142

Call Revu

JANUARY 13, 2025

by CallRevu Why Dealerships Need to Invest in Smarter Training Your staff members are the embodiment, representation, and execution of your brandthey are what makes any dealership operate well, or, ideally, better than well, and they represent the dealership to customers and potential customers day in and day out.

Dealerships 91

Dealerships Management Development Technology 91

Autocar

SEPTEMBER 25, 2024

Ineos didn’t officially name the supplier but a regional newspaper near the company’s production site in Hambach, eastern France, quoted plant manager Philippe Steyer as saying it was Recaro’s failure that forced the production stop this week, putting the 700-800 employees at the former Smart facility on short-time work.

Supply Chain 137

Supply Chain Manufacturing Banking Automotive 137

CarExpert

NOVEMBER 3, 2024

Collectively, BYD has delivered over 7000 examples of the Atto 3 and Sealion 6 to customers over the first nine months of this year, while the Seal and Dolphin generated 5308 and 1740 sales respectively. We will see how the Shark 6 is performing in the market and what feedback our customers are providing us.

Deal 130

Deal Customer Sales Management 130

CarExpert

JUNE 4, 2024

The Chinese brand hasn’t commenced deliveries of the Sealion 6 plug-in hybrid SUV, which despite launching last month won’t start hitting customer driveways in June.

Sales 143

Sales Management Customer 143

Carscoops

OCTOBER 7, 2024

Mark Zuckerberg collaborated with West Coast Customs to create a Porsche Cayenne GT minivan for his wife, Priscilla Chan. In a break from his usual hobbies of data mining and dismantling human privacy, Mark Zuckerberg has apparently found time to dabble in car customization.

Modification 122

Modification Customer Management Buyer 122

AutoSuccessOnline

DECEMBER 27, 2024

Review Your Practices: Evaluate where and how discounts are being applied, and implement caps or manager approvals to rein them in. Mind Coupons and Promotions: While manufacturer specials and promotions can attract customers, ensure theyre not excessively undercutting your profitability.

Repairing 98

Repairing Manufacturing MSRP Retail 98

Autocar

OCTOBER 3, 2024

UK customers will be offered both battery options and two trim levels, named 01 and 02. We believe we will start electrification not only for the early adopters but for the mass market,” said Paolo Gnerro, product planning manager for Hyundai Motor Europe. Deliveries of the Inster are set to start by next spring. car; it’s A-segment'.

Finance 134

Finance Customer Technology Management 134

Autocar

OCTOBER 15, 2024

UK customers will be offered both battery options and two trim levels, named 01 and 02. We believe we will start electrification not only for the early adopters but for the mass market,” said Paolo Gnerro, product planning manager for Hyundai Motor Europe. Deliveries of the Inster are set to start by next spring. car; it’s A-segment'.

Finance 138

Finance Customer Technology Management 138

Autocar

OCTOBER 9, 2024

And we don't think the customers would accept going backwards on that. The customer comes first in this equation, and he or she is the true winner here. It's going to be the best of times for Mercedes customers in the next 10 years." How you sit in the backseat; it is the benchmark full stop.

Electronics 137

Electronics Manufacturing Customer Marketing 137