Motor Trader

MARCH 10, 2025

The most significant boosts in customer satisfaction are achieved by dealers who routinely offer test drives (up 45% to 81%) and make follow-up contact with car buyers (rising 41% to 87%), according to research of over 436,100 customer questionnaires by JudgeService. “Test drives sell cars.

Customer 65

Customer Retail Management Buyer 65

Solera

NOVEMBER 12, 2024

For companies in the business, these insights offer a chance to not only reduce their environmental impact, but also boost operational efficiency and customer satisfaction across the board. The post Data-Powered Automotive Sustainability for the Eco-Conscious Customer appeared first on Solera.

Customer 98

Customer Automotive Insurance Repairing 98

Shawn Ryder

MARCH 9, 2025

In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.

Customer 59

Customer Demographic Dealerships Networking 59

Shawn Ryder

MARCH 20, 2025

In the ever-evolving landscape of marketing and communications, the roles of brand managers, strategists, and public relations professionals have become increasingly critical. Brand managers often work closely with the marketing and sales teams to align strategies that increase visibility and drive sales.

Management 59

Management ROI Automotive Technology 59

Automotive Addicts

NOVEMBER 5, 2024

Despite the criticism, Cetinok insists that GM’s strategy of prioritizing its custom-built software platform, Ultifi , will enable the company to deliver a more cohesive, innovative in-car experience tailored specifically for GM drivers. In the interview, Cetinok discussed the practical hurdles of managing this vast ecosystem.

Customer 105

Customer Technology Management Term 105

Dealer World

MARCH 25, 2025

25, 2025 -- InteractiveEQ launches Auto IEQ - AI-based Talent Assessment Platform Custom-Built for Auto Industry Needs. The cost of hiring and training customer-facing automotive professionals can range from$15,000to$25,000per employee. "How LOS ANGELES,Mar.

Customer 75

Customer Retail Management Development 75

Shawn Ryder

MARCH 31, 2025

When managing Instagram accounts for clients, especially for the first time, a clear strategy is essential to attract followers and convert them into clients. User-generated Content: Encourage customers to share photos of their new cars using a specific hashtag. This not only showcases customer satisfaction but also builds community.

Management 59

Management Dealerships Finance Customer 59

Carscoops

JANUARY 5, 2025

The complaint, filed jointly by the FTC and Maryland authorities, targets the Lindsay Automotive Group, comprising Lindsay Chevrolet of Woodbridge, Lindsay Ford of Wheaton, Lindsay Chrysler-Dodge-Jeep- Ram , and Lindsay Management Company, LLC, as well as three individuals, including company president Michael Lindsay.

Buyer 116

Buyer Rebate Networking Insurance 116

Motor Trader

MARCH 20, 2025

There is a pressing need to find efficiencies across businesses, and technology can support margins while enhancing the customer experience. Advances in digital tools, artificial intelligence (AI), and automation allow dealers to modernise workflows, reduce transaction friction, and optimise inventory management.

Retail 98

Retail Finance Banking Technology 98

Women Automotive Network

JANUARY 27, 2025

This experience gave me management and leadership skills I would later transfer to a career in automotive, besides the ability to differentiate instruction for inclusive environments. I transitioned to a Customer Service Representative position at Meritor, specializing in brakes and axles while managing the Volvo account.

Women 130

Women Sales Management Customer 130

Carscoops

DECEMBER 1, 2024

Robert McLane had managed the parts department at the dealership , and his responsibilities included overseeing the ordering, receipt, and payments of parts. However, McLane had no intention of selling the lift kits through legitimate channels, and as such, they weren’t ordered using the dealer’s management software.

Dealerships 119

Dealerships Management Customer Sales 119

Auto Remarketing

FEBRUARY 18, 2025

1 when it comes to brand reputation, according to the latest study by customer review and reputation management platform Widewail. million Google customer reviews among 18,000 American new-car dealers in 2023 and 24, using artificial intelligence to find and analyze trends in customer experience at scale.

Repairing 139

Repairing Networking Retail Customer 139

AutoSuccessOnline

NOVEMBER 19, 2024

When you manage people, you add a third option: needing to fix someone else’s mistakes or take care of something when they drop the ball. Maybe he’s an outgoing people person, able to connect with customers but has a hard time with the fine details; or maybe Jimmy is a detail-oriented numbers guy who struggles with human interaction.

Technology 105

Technology Management Customer Dealerships 105

AutoSuccessOnline

NOVEMBER 21, 2024

In today’s evolving auto market, one thing remains crucial: focusing on volume and exceptional customer service will naturally drive gross. The reality is that our teams aren’t delivering the customer experience required to earn that gross, and they’re not leveraging the tools available to them. What’s motivating them?

Marketing 98

Marketing Deal Customer Management 98

AutoSuccessOnline

DECEMBER 3, 2024

Such disruptions can cripple dealerships’ operations, affecting phone systems, parts inventories and customer communication. Lastly, the discussion shifts to managing critical transitions, like switching dealer management systems (DMS). Watch the video above to learn more about this and more!

Insurance 98

Insurance Technology Dealerships Management 98

AutoSuccessOnline

NOVEMBER 15, 2024

In a dealership, phone calls carry the brunt of the load when it comes to communication with customers. With so many dealership employees involved in customer communications over the phone — whether it be sales, service, finance, you name it — it can be hard to conceive of bringing these communication channels together. Chodor asks.

Dealerships 97

Dealerships Technology Customer Retail 97

Call Revu

JANUARY 13, 2025

by CallRevu Why Dealerships Need to Invest in Smarter Training Your staff members are the embodiment, representation, and execution of your brandthey are what makes any dealership operate well, or, ideally, better than well, and they represent the dealership to customers and potential customers day in and day out.

Dealerships 97

Dealerships Management Development Technology 97

Motor Trader

NOVEMBER 19, 2024

Nathan Farrington, general manager of RRG Toyota Denton, said: “We are thrilled to receive the Gold Accreditation. We believe that by investing in our employees, we create a stronger, more engaged workforce that ultimately enhances the service we provide to our customers.”

Dealerships 102

Dealerships Development Management Automotive 102

Motor Trader

FEBRUARY 28, 2025

Chris Clark, group managing director of John Clark Motor Group, said: This project represents a significant investment for our group, reflecting the strong performance of the SEAT, Skoda, and Cupra brands in recent years. The site has a 25-service bay workshop with dedicated MOT and express-fit tyre bays and 79 parking spaces.

Retail 112

Retail Dealerships Networking Management 112

Carscoops

OCTOBER 31, 2024

While Tesla was a trailblazer for direct-to-customer sales in the US, it faced many legal hurdles in skirting regulations designed to protect franchised dealerships. Scout will also manage all production and maintenance of its vehicles. Scout differs from Tesla in that it’s not a true startup and is owned by the VW Group.

Sales 119

Sales Networking Manufacturing Retail 119

Motor Trader

MARCH 21, 2025

Rather than customers individually pursuing complaints or claims through courtswhich can be inconsistent, costly, and protracteda redress scheme would likely place the onus on motor finance firms and dealers to proactively identify affected consumers and provide compensation according to FCA-prescribed rules.

Finance 114

Finance Dealerships Management Customer 114

Carscoops

JANUARY 7, 2025

While most customers will opt for the diesel, a 6.4-liter That appears to be the extent of the styling tweaks, but Ram noted customers will be able to get the RamBox cargo management system. Customers will also find a 12.3-inch rear axle ratio. That’s a far cry from its predecessor, which used to need 4.10

Cargo 105

Cargo Management Dealerships Customer 105

AutoSuccessOnline

FEBRUARY 17, 2025

The real gems are sitting in your customers driveways. We talked with their used car manager, Bryan Bough, about their private-party buying program. Streamlined Lead Management Managing leads from private sellers initially felt overwhelming. Leverage Technology: Automation saves time and helps manage growth.

Management 97

Management Dealerships Repairing Retail 97

Carscoops

DECEMBER 27, 2024

According to CCC, Cariad’s technical team “responded quickly, thoroughly and responsibly”, blocking unauthorized access to its customers’ data. This is not the first time such an incident involving a major automaker occurs, compromising the privacy of its customers. million owners in Japan.

Insurance 145

Insurance Customer Management Automotive 145

Carscoops

JANUARY 12, 2025

million customers to visit dealerships. So while the automaker no longer leads in total recalls, it’s still the undisputed champion of “most inconvenient recalls” in the eyes of its customers. The company managed to spare over 1 million recalled vehicles from the shop thanks to a single OTA update, leaving 3.77

Repairing 111

Repairing Dealerships Management Customer 111

Canadian Auto Dealer

DECEMBER 20, 2024

Devin Kaulback, General Manager of Subaru of Niagara, said his dealership partnered with Ronald McDonald House of South Central Ontario, loaning a new Forester to support the organizations initiatives with families who have critically-ill children at the St. Carson Grant, Managing Partner and Dealer Principal of Comox Valley Dodge in B.C.,

Principal 98

Principal Spread Dealerships Customer 98

Carscoops

FEBRUARY 20, 2025

Volvo customers in China claim that their vehicles were installed with counterfeit products. So, it was quite a shock for some Volvo customers in China when they discovered that their cars were reportedly fitted with counterfeit speakers. We deeply apologize for the trouble and inconvenience caused to customers by this incident.

Supply Chain 111

Supply Chain Customer Management Dealerships 111

AutoSuccessOnline

FEBRUARY 20, 2025

Dynamic Content: Adapt creative assets based on seasonality and region, ad strategies, and marketing campaigns based on changing inventory, conditions, performance, and customer preferences, ensuring relevance for each market. Guaranteed Compliance: Ensure all assets adhere to strict manufacturer branding guidelines.

Rebate 114

Rebate ROI Manufacturing Dealerships 114

Motor Trader

MARCH 4, 2025

Kia UK has reshuffled its senior management team to boost performance. He said: Kia is at a pivotal moment right now, as we enhance our position as a leader in electrification and build on our range of customer-centric electrified vehicles. with two directors swopping jobs.

Sales 94

Sales Networking Marketing Retail 94

CarExpert

NOVEMBER 3, 2024

Collectively, BYD has delivered over 7000 examples of the Atto 3 and Sealion 6 to customers over the first nine months of this year, while the Seal and Dolphin generated 5308 and 1740 sales respectively. We will see how the Shark 6 is performing in the market and what feedback our customers are providing us.

Deal 130

Deal Customer Sales Management 130

Carscoops

APRIL 2, 2025

That’s a 36 percent drop compared to the same period last year, when it managed to get 13,588 vehicles into customer hands. The EV startup produced 14,611 units of the R1S and R1T models at its Normal, Illinois facility in the first three months of 2025, delivering just 8,640 of them.

Sales 117

Sales Management Customer Marketing 117

AutoSuccessOnline

DECEMBER 27, 2024

Review Your Practices: Evaluate where and how discounts are being applied, and implement caps or manager approvals to rein them in. Mind Coupons and Promotions: While manufacturer specials and promotions can attract customers, ensure theyre not excessively undercutting your profitability.

Repairing 98

Repairing Manufacturing MSRP Retail 98

CarExpert

MARCH 11, 2025

Other changes to the board include Guillaume Cartier adding marketing and customer experience to his role as chief performance officer, Eiichi Akashi, currently head of vehicle component engineering, becoming chief technology officer, and Teiji Hirata stepping up to be head of manufacturing and supply chain management.

Supply Chain 105

Supply Chain Manufacturing Deal Management 105

Carscoops

MARCH 19, 2025

The automaker announced that newly-ordered Mustang EcoBoost models come with $1,000 in Retail Customer Cash. That brings the starting price down to $30,920, which might make it a little more manageable for those who’ve been holding out for a more budget-friendly entry point into the pony car world.

Sales 111

Sales Bump Retail MSRP 111

Motor Trader

NOVEMBER 19, 2024

Vertu Motors Volkswagen and Audi Franchise director David Allen said: “We’re thrilled to expand VWFS Rent-a-Car to Nottingham South, making it even easier for customers in the region to access high-quality Volkswagen rentals.” George Kelly has been appointed rental manager for this new service.

Insurance 106

Insurance Customer Management 106

Solera

FEBRUARY 14, 2025

Your dealerships efficiency, customer relationships, and long-term profitability all suffer. Intelligent Reminders Engage with customers with strategic text and email communications that boost appointment completion rates. Real-Time Updates Live updates build customer trust and enable proactive management of schedule changes.

Dealerships 98

Dealerships Customer Term Management 98

Autocar

NOVEMBER 25, 2024

We’ve noticed a higher volume of customers with older vehicles seeking warranty protection for them,” he said. With owners choosing to hang onto their cars, warranty companies are experiencing increased demand for their products and services. I have never seen the part-exchange market as divided.

Networking 140

Networking Repairing Manufacturing Buyer 140