Shawn Ryder

MAY 1, 2025

Well cover various aspects of marketing management and offer insightful recommendations to elevate your dealership’s marketing efforts. Target Audience: Define customer personas for the vehicles you sell. Examples include increasing website traffic, generating leads, or improving customer engagement.

Management 59

Management Marketing Demographic ROI 59

Call Revu

MAY 5, 2025

by CallRevu Original Equipment Manufacturers are leaning into brand management this year, and its no surprise: With service inconsistencies and trust gaps across dealership networks on the rise, OEMs are investing in centralized data, unified standards, and brand-aligned training to create a more seamless, reliable, and predictable customer journey.

Management 54

Management Networking Manufacturing Dealerships 54

Solera

NOVEMBER 12, 2024

For companies in the business, these insights offer a chance to not only reduce their environmental impact, but also boost operational efficiency and customer satisfaction across the board. The post Data-Powered Automotive Sustainability for the Eco-Conscious Customer appeared first on Solera.

Customer 98

Customer Automotive Insurance Repairing 98

Shawn Ryder

MARCH 23, 2025

Managing content creation across multiple clients can be a daunting task for agency owners, especially within the fast-paced automotive industry. This post will explore effective strategies for managing content creation, optimizing workflows, and enhancing client relationships. Understanding these nuances is critical for any agency.

Management 59

Management Technology Development Automotive 59

Drive.com

MAY 18, 2025

The Mater Cars for Cancer lottery offers the chance to win a custom off-road beast, designed to take you to the farthest corners of the country in luxury and comfort. The LandCruiser is designed around Outback Customs’ handcrafted Series 4 custom tray and canopy, says Outback Customs Business Manager Rebecca Zielinski.

Customer 98

Customer Women Spread Management 98

Automotive Addicts

NOVEMBER 5, 2024

Despite the criticism, Cetinok insists that GM’s strategy of prioritizing its custom-built software platform, Ultifi , will enable the company to deliver a more cohesive, innovative in-car experience tailored specifically for GM drivers. In the interview, Cetinok discussed the practical hurdles of managing this vast ecosystem.

Customer 105

Customer Technology Management Term 105

Canadian Auto Dealer

MAY 22, 2025

Agency gives dealers a 360 view of their customers Q uebec-based 360.Agency Instead, it provides them a digital ecosystem to help them modernize the entire car buying journey for their customers. The customer journey is not a straight line, said Martin. The big focus is on the customer and the customer.

Customer 52

Customer Retail Finance Dealerships 52

Shawn Ryder

APRIL 15, 2025

Understanding the value of your work is crucial for any professional, especially in the constantly evolving field of content management. With the increasing importance of digital marketing and content in the automotive industry, content managers find themselves wearing multiple hats. Is This a Normal Workload?

Management 59

Management Automotive Dealerships Marketing 59

Dealer World

MARCH 25, 2025

25, 2025 -- InteractiveEQ launches Auto IEQ - AI-based Talent Assessment Platform Custom-Built for Auto Industry Needs. The cost of hiring and training customer-facing automotive professionals can range from$15,000to$25,000per employee. "How LOS ANGELES,Mar.

Customer 75

Customer Retail Management Development 75

Drive.com

MAY 26, 2025

The 2025 GWM Cannon Alpha Plug-in Hybrid Electric Vehicle (PHEV) ute has moved to a national drive-away price for business and fleet customers. GWM Australia said the move to a national drive-away price for ABN holders which includes fleet customers equates to savings of up to $4100 depending on the state of purchase.

Customer 74

Customer Retail Deal Buyer 74

Carscoops

JANUARY 5, 2025

The complaint, filed jointly by the FTC and Maryland authorities, targets the Lindsay Automotive Group, comprising Lindsay Chevrolet of Woodbridge, Lindsay Ford of Wheaton, Lindsay Chrysler-Dodge-Jeep- Ram , and Lindsay Management Company, LLC, as well as three individuals, including company president Michael Lindsay.

Buyer 116

Buyer Rebate Networking Insurance 116

Women Automotive Network

JANUARY 27, 2025

This experience gave me management and leadership skills I would later transfer to a career in automotive, besides the ability to differentiate instruction for inclusive environments. I transitioned to a Customer Service Representative position at Meritor, specializing in brakes and axles while managing the Volvo account.

Women 130

Women Sales Management Customer 130

Call Revu

MAY 1, 2025

In times like these, dealerships must rethink how they make decisions in pricing, customer experiences, and more. Case in point: Inventory management, Forbes elaborates. Effective inventory management is a critical component of dealership operations. Automotive Mastermind echoes this idea.

Dealerships 88

Dealerships Customer Retail Technology 88

Carscoops

DECEMBER 1, 2024

Robert McLane had managed the parts department at the dealership , and his responsibilities included overseeing the ordering, receipt, and payments of parts. However, McLane had no intention of selling the lift kits through legitimate channels, and as such, they weren’t ordered using the dealer’s management software.

Dealerships 119

Dealerships Management Customer Sales 119

Auto Remarketing

FEBRUARY 18, 2025

1 when it comes to brand reputation, according to the latest study by customer review and reputation management platform Widewail. million Google customer reviews among 18,000 American new-car dealers in 2023 and 24, using artificial intelligence to find and analyze trends in customer experience at scale.

Repairing 139

Repairing Networking Retail Customer 139

Motor Trader

MARCH 20, 2025

There is a pressing need to find efficiencies across businesses, and technology can support margins while enhancing the customer experience. Advances in digital tools, artificial intelligence (AI), and automation allow dealers to modernise workflows, reduce transaction friction, and optimise inventory management.

Retail 98

Retail Finance Banking Technology 98

AutoSuccessOnline

NOVEMBER 19, 2024

When you manage people, you add a third option: needing to fix someone else’s mistakes or take care of something when they drop the ball. Maybe he’s an outgoing people person, able to connect with customers but has a hard time with the fine details; or maybe Jimmy is a detail-oriented numbers guy who struggles with human interaction.

Technology 105

Technology Customer Management Dealerships 105

AutoSuccessOnline

NOVEMBER 21, 2024

In today’s evolving auto market, one thing remains crucial: focusing on volume and exceptional customer service will naturally drive gross. The reality is that our teams aren’t delivering the customer experience required to earn that gross, and they’re not leveraging the tools available to them. What’s motivating them?

Marketing 98

Marketing Deal Customer Management 98

Shawn Ryder

APRIL 9, 2025

As businesses strive for growth and customer retention, many overlook the potential locked within their old lead lists. Industries with Abundant Old Leads Several sectors hold significant numbers of outdated leads, simply due to the nature of their businesses and customer relationships. Why Engage Old Leads?

Customer 59

Customer Insurance Repairing Retail 59

AutoSuccessOnline

NOVEMBER 15, 2024

In a dealership, phone calls carry the brunt of the load when it comes to communication with customers. With so many dealership employees involved in customer communications over the phone — whether it be sales, service, finance, you name it — it can be hard to conceive of bringing these communication channels together. Chodor asks.

Dealerships 97

Dealerships Technology Retail Customer 97

AutoSuccessOnline

DECEMBER 3, 2024

Such disruptions can cripple dealerships’ operations, affecting phone systems, parts inventories and customer communication. Lastly, the discussion shifts to managing critical transitions, like switching dealer management systems (DMS). Watch the video above to learn more about this and more!

Insurance 98

Insurance Technology Dealerships Management 98

Carscoops

JUNE 1, 2025

” Customer’s Reddit post sparked debate over SUV’s long-term durability and paint quality. They also shared a screenshot of an email from the Assistant General Manager of Alfa Romeo Vancouver. ” He then requested a dealer staffer to send the customer a photo of another Tonale for comparison.

Repairing 116

Repairing Dealerships Management Customer 116

AutoSuccessOnline

FEBRUARY 17, 2025

The real gems are sitting in your customers driveways. We talked with their used car manager, Bryan Bough, about their private-party buying program. Streamlined Lead Management Managing leads from private sellers initially felt overwhelming. Leverage Technology: Automation saves time and helps manage growth.

Management 97

Management Repairing Retail Dealerships 97

Motor Trader

NOVEMBER 19, 2024

Nathan Farrington, general manager of RRG Toyota Denton, said: “We are thrilled to receive the Gold Accreditation. We believe that by investing in our employees, we create a stronger, more engaged workforce that ultimately enhances the service we provide to our customers.”

Dealerships 102

Dealerships Development Management Automotive 102

Call Revu

JANUARY 13, 2025

by CallRevu Why Dealerships Need to Invest in Smarter Training Your staff members are the embodiment, representation, and execution of your brandthey are what makes any dealership operate well, or, ideally, better than well, and they represent the dealership to customers and potential customers day in and day out.

Dealerships 96

Dealerships Technology Management Development 96

Motor Trader

FEBRUARY 28, 2025

Chris Clark, group managing director of John Clark Motor Group, said: This project represents a significant investment for our group, reflecting the strong performance of the SEAT, Skoda, and Cupra brands in recent years. The site has a 25-service bay workshop with dedicated MOT and express-fit tyre bays and 79 parking spaces.

Retail 112

Retail Networking Dealerships Management 112

Carscoops

OCTOBER 31, 2024

While Tesla was a trailblazer for direct-to-customer sales in the US, it faced many legal hurdles in skirting regulations designed to protect franchised dealerships. Scout will also manage all production and maintenance of its vehicles. Scout differs from Tesla in that it’s not a true startup and is owned by the VW Group.

Sales 119

Sales Networking Manufacturing Retail 119

Carscoops

JANUARY 7, 2025

While most customers will opt for the diesel, a 6.4-liter That appears to be the extent of the styling tweaks, but Ram noted customers will be able to get the RamBox cargo management system. Customers will also find a 12.3-inch rear axle ratio. That’s a far cry from its predecessor, which used to need 4.10

Cargo 105

Cargo Dealerships Management Customer 105

Dealer World

JUNE 3, 2025

They must become strategic partners in their customers sustainability journeys for both passenger vehicles and that of fleet customers. Commercial fleet managers are increasingly focused on long-term value, operational efficiency, and environmental impact. Unlike ICE vehicles, EVs require a different kind of service ecosystem.

Dealerships 75

Dealerships ROI Retail Management 75

AutoSuccessOnline

MAY 12, 2025

In this AutoSuccess Executive Spotlight, Steve Guyette from Total Customer Connect highlights the critical issue of missed phone calls at dealerships, emphasizing that each missed call represents a lost opportunity. What If Your BDC Could Call Customers Instead of Waiting for Them?

Repairing 89

Repairing Dealerships Customer Development 89

Carscoops

DECEMBER 27, 2024

According to CCC, Cariad’s technical team “responded quickly, thoroughly and responsibly”, blocking unauthorized access to its customers’ data. This is not the first time such an incident involving a major automaker occurs, compromising the privacy of its customers. million owners in Japan.

Insurance 145

Insurance Customer Management Automotive 145

Motor Trader

MARCH 4, 2025

Kia UK has reshuffled its senior management team to boost performance. He said: Kia is at a pivotal moment right now, as we enhance our position as a leader in electrification and build on our range of customer-centric electrified vehicles. with two directors swopping jobs.

Sales 94

Sales Networking Marketing Retail 94

Carscoops

JANUARY 12, 2025

million customers to visit dealerships. So while the automaker no longer leads in total recalls, it’s still the undisputed champion of “most inconvenient recalls” in the eyes of its customers. The company managed to spare over 1 million recalled vehicles from the shop thanks to a single OTA update, leaving 3.77

Repairing 111

Repairing Dealerships Customer Management 111

Canadian Auto Dealer

DECEMBER 20, 2024

Devin Kaulback, General Manager of Subaru of Niagara, said his dealership partnered with Ronald McDonald House of South Central Ontario, loaning a new Forester to support the organizations initiatives with families who have critically-ill children at the St. Carson Grant, Managing Partner and Dealer Principal of Comox Valley Dodge in B.C.,

Principal 98

Principal Spread Dealerships Customer 98

Carscoops

FEBRUARY 20, 2025

Volvo customers in China claim that their vehicles were installed with counterfeit products. So, it was quite a shock for some Volvo customers in China when they discovered that their cars were reportedly fitted with counterfeit speakers. We deeply apologize for the trouble and inconvenience caused to customers by this incident.

Supply Chain 111

Supply Chain Customer Dealerships Management 111

AutoSuccessOnline

FEBRUARY 20, 2025

Dynamic Content: Adapt creative assets based on seasonality and region, ad strategies, and marketing campaigns based on changing inventory, conditions, performance, and customer preferences, ensuring relevance for each market. Guaranteed Compliance: Ensure all assets adhere to strict manufacturer branding guidelines.

Rebate 114

Rebate ROI Manufacturing Dealerships 114

AutoSuccessOnline

DECEMBER 16, 2024

Our advisors love this, said Ed Trueblood, service manager at Liberty Buick in Peoria, Arizona. Reynolds is constantly looking for ways to streamline operations, making things work faster and more intelligently for our customers, said Jason Sideris, vice president of fixed operations product management at Reynolds.

Retail 105

Retail Management Customer Development 105