Motor Trader

SEPTEMBER 18, 2024

Snows Kia has announced the recent appointment of Corporate Sales Manager Jack Brockhurst who oversees fleet and business sales. The company appreciates people operating at all levels of the organisation and they value their customers massively. Last year, over 800 Kias were supplied by Snows to corporate customers.

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DealerOn

FEBRUARY 28, 2024

This month, we’re getting to know Customer Success Manager II, Tien Tran. I am a Customer Success Manager II on Team Gemini. The post Who We Are: Tien Tran, Customer Success Manager II appeared first on DealerOn. What team are you on and what is your role at DealerOn?

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Motor Trader

AUGUST 9, 2024

Lithia UK has appointed Phil Wilbraham as group vice president for Pendragon Vehicle Management and National Fleet Solutions. He said: “I’m honoured to join Pendragon Vehicle management as Group vice president. Wilbraham previously served as group finance director for the former Jardine Motors Group business. Wilbraham added. “I

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AutoDealer Today

JANUARY 11, 2023

Addition of first-party data-cleansing and secure storage provider AutoMiner enhances PureCars’ ability to improve effectiveness of sales, fixed operations and retention-marketing programs.

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DealerOn

JANUARY 18, 2024

Join us for a chat with one of the leaders of our Customer Support department, Brittany Brooks. We spoke about her approach to leadership, what drove her to a career in customer care, and where she draws inspiration from. The post Who We Are: Brittany Brooks, Manager of Customer Support appeared first on DealerOn.

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Call Revu

MAY 2, 2024

This partnership marks another stride in the realm of brand reputation management, leveraging Merchant Centric’s expertise to enhance the overall customer experience in automotive retail. By deepening our understanding of what customers and prospects are saying, we are set to transform brand reputation management for dealerships.

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Autosoft

DECEMBER 13, 2023

Mastering Customer Satisfaction: The Role of Service Management in Automotive Dealerships Executive Summary Customer satisfaction is gold in the automotive industry. This blog highlights service management’s pivotal role in fostering unforgettable experiences. Why is it Important to Master Customer Satisfaction?

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Management Customer Dealerships Automotive 52

Shawn Ryder

SEPTEMBER 16, 2024

Customers increasingly rely on online reviews and ratings to guide their purchasing decisions. This post will explore the importance of reputation management for automotive dealerships and provide actionable steps you can take to build and maintain a positive online presence. Address Negative Reviews: Respond calmly and professionally.

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Management Dealerships Automotive Customer 52

Shawn Ryder

SEPTEMBER 12, 2024

Online Reputation Management (ORM) refers to the strategies and practices for monitoring, influencing, and managing an organization’s online reputation. For automotive dealerships, ORM is crucial in building trust and attracting new customers. Encouraging Customer Reviews Positive reviews can significantly boost your reputation.

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Management Dealerships Customer Marketing 52

Motor Trader

JUNE 11, 2024

The 24-month Lookers rotational Graduate Management Programme aims to fast-track graduates to head of business of general manager roles. During the Sales rotation, graduates will receive training from Sales Advisors, Admin, Business Managers and Fleet teams.

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Call Revu

JULY 2, 2024

Properly gathering, interpreting, and applying data analytics can allow sales teams to better craft their strategies, connect with customers, and ensure consistency with customer interactions and experiences. Proper customer data management (CDM) is essential for maintaining trust. Transparency is key.

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DealerOn

SEPTEMBER 8, 2023

In this edition of “Who We Are,” we’re honored to introduce you to Customer Success Manager, Dylan Nelson! I am a Customer Success Manager III on Team Libra. The post Who We Are: Dylan Nelson, Customer Success Manager III appeared first on DealerOn. What team are you on and what is your role at DealerOn?

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DealerOn

MAY 17, 2023

Learn more about Felipe Suarez, Customer Success Manager, in this one-on-one interview. He spoke with us about his approach to providing excellent customer service, dedication to family and faith, and love of Mariachi. I am on the Customer Support Team and work as a Customer Success Manager.

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DealerOn

JULY 21, 2023

Get to know Austin Marean, DealerOn Customer Success Manager III, in this one-on-one interview. I am a Customer Success Manager III on the Team Aries Customer Support team. The post Who We Are: Austin Marean, Customer Success Manager III appeared first on DealerOn. How does your. How does your.

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Management Customer 52

DealerXT

JUNE 11, 2024

Problem: AutoRevU Dealership Reputation Management. A well-established car dealership was facing a significant decline in its reputation due to negative online reviews and customer complaints. Potential customers were wary of visiting the dealership due to the negative reviews they had encountered online.

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DealerOn

JUNE 16, 2023

Get to know Kelly Schnarrs, DealerOn Customer Success Manager II, in this one-on-one interview. She gave us the inside scoop on delivering a stellar customer experience, her passion for home projects, and an obsession with finding the perfect gift. What team are you on and what is your role at DealerOn? My role is.

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Management Customer 52

Get My Auto

DECEMBER 29, 2023

The automotive industry is embarking on a transformative journey, propelled by accelerating technological advancements and evolving customer expectations.

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DealerOn

MARCH 31, 2023

Josh is a Customer Success Manager on Team Libra and has received numerous accolades from clients and teammates alike. The post Who We Are: Josh Barry, Customer Success Manager appeared first on DealerOn. Let us introduce you to Josh Barry. To quote one of our clients “Josh Barry is our rep and he is the best!”

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Management Customer 52

Motor Trader

JULY 2, 2024

Greg MacLeod, executive chairman at Aston Barclay said: “We have recently extended our operating hours to provide greater flexibility for customers, and Eddie’s appointment as COO further demonstrates our commitment to providing excellent customer service.

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Shawn Ryder

SEPTEMBER 15, 2024

Car dealerships that harness the power of data can enhance customer engagement, streamline operations, and ultimately drive sales. In the context of car dealerships, this can include customer preferences, sales trends, inventory management, and marketing effectiveness. online, in-person) to adjust strategies accordingly.

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Shawn Ryder

FEBRUARY 6, 2024

Customer Relationship Management (CRM) systems and lead management practices are pivotal in the automotive industry for nurturing customer relationships and boosting sales. This targeted approach ensures that potential customers receive relevant information, enhancing the overall customer experience.

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Women Driving Auto Retail

FEBRUARY 14, 2023

How do you manage used cars? Prepare to pivot ahead of market fluctuations and inventory volatility through better data to value cars accurately, buy more profitable vehicles and manage inventory. He has held every position from sales manager to general manager. Windshield or rearview mirror?

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Auto Alert

JULY 1, 2024

5 Habits of a Successful Internet Sales Manager Discover the 5 key habits of a successful Internet Sales Manager. Successful dealership Internet Sales Managers need to master a variety of skills and habits specific to the automotive industry. Learn strategies to boost online sales, drive dealership success, and stand out!

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Dealers Edge

JULY 26, 2024

As a General Manager, you are commissioned to make the best use of 3 primary categories of company assets. Here is how John D Rockefeller put it: "Good management consists in showing average people how to do the work of superior people." So let’s dig a little deeper into your management of “Human Capital.”

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Management Consulting Dealerships Repairing 59

Vanguard Dealer Services

JUNE 18, 2024

In any customer-facing industry, interactions with upset or angry customers are inevitable. Both employees and managers must develop the skills necessary to manage these challenging situations effectively. Actively Listen and Understand Their Perspective Customers typically do not become angry without a reason.

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Motor Trader

APRIL 26, 2024

Martin Gray has been appointed national fleet manager for SEAT and CUPRA UK. The role of national fleet manager is his fourth role with the Group, following seven years as contract hire and leasing manager for the SEAT and CUPRA brands.

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Shawn Ryder

SEPTEMBER 15, 2024

The digital landscape has transformed the automotive industry, making online reputation management more critical than ever for car dealerships. Customer reviews have become an essential component of this transformation. The Power of Customer Reviews Customer reviews are pivotal in building trust and credibility for your dealership.

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Call Revu

MAY 31, 2024

by CallRevu Mastering Brand Fundamentals The success of a sales team hinges on the strength of the brand they represent, making brand and reputation management critical elements in any sales strategy. According to Investopedia, the process starts with marketing which attracts new customers through broad advertising efforts.

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Management Customer Sales Marketing 52

Shawn Ryder

SEPTEMBER 18, 2024

In today’s digital landscape, customer reviews have become a vital element in shaping your automotive dealership’s online reputation. With the majority of consumers relying on online reviews when making purchase decisions, understanding the power of customer feedback can significantly influence your sales.

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AutoSuccessOnline

JANUARY 29, 2024

During his interview process with the dealership’s general manager, their general sales manager actually convinced Mendoza to the sales side of the business with an odd persuasion method. “He Throughout the years Mendoza has climbed the ladder and is now the general manager of San Leandro Honda in San Leandro, California.

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Fladco

JULY 5, 2024

Managing vehicle inventory efficiently is crucial for auto dealerships. It directly impacts profits, customer satisfaction, and operational efficiency. This blog will delve into best practices for managing vehicle inventory, optimizing stock levels, and reducing overhead costs for Florida dealerships.

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Carscoops

MARCH 15, 2024

” The posting shows that the EV maker is recruiting a senior manager for a team called the “Zero Service” Tesla writes that it is looking for “a highly motivated Senior Manager to join our Service Operations organization and lead the team responsible to identify and eliminate the reasons for our cars to require service.”

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Shawn Ryder

SEPTEMBER 15, 2024

Leveraging emerging technologies can significantly enhance customer engagement, thus leading to increased sales. Engaged customers are more likely to make a purchase, return for future purchases, and recommend your dealership to others. Analyze customer data to identify trends and preferences.

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AutoSuccessOnline

AUGUST 12, 2024

The Reynolds and Reynolds Company recently announced the acquisition of TSD Mobility Solutions, a leader in fleet management software and services. Built to handle multi-use scenarios, TSD provides fleet management options for loaner or rental cars, shuttles, subscriptions, test drives and pickup and delivery services.

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Dealers Edge

JUNE 11, 2024

Asset Management 2. Process Management 3. Efficiency Management Effective use of dealership assets depends on “Capacity Utilization”. Regularly monitoring and adjusting capacity utilization can drive continuous improvement, enhancing customer satisfaction and dealership success in the competitive automotive landscape.

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Dealers Edge

MAY 31, 2024

So just how does a General Manager achieve success in this regard? All too often dealerships and their General Managers take the easy way out and start looking for managers working in competing dealerships. Consider engaging your trusted managers by asking for their referrals for this open position.

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Management Dealerships Automotive Retail 59

Shawn Ryder

SEPTEMBER 14, 2024

In today’s competitive automotive market, building trust with potential customers is crucial for driving sales. One of the most effective ways to establish this trust is through customer reviews. In this blog post, we will explore how to effectively utilize customer reviews to build trust and boost your dealership’s success.

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