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AI for Community Engagement in the Automotive Industry: Driving Customer Satisfaction

Turbo Marketing Solutions

Artificial Intelligence plays a critical role in revving up community engagement and driving customer happiness in the automotive industry. This predominantly emerges from technologies like chatbots, virtual assistants, and management systems dedicated to customer relations which collectively work towards enhancing customer experience.

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Ship.Cars Launches Innovative Tracking Feature

AutoSuccessOnline

Now, end customers can get updates on their vehicle shipments from dispatch to delivery, with 24/7 access to shipment status and locations. “At Ship.Cars, we provide unparalleled transparency and efficiency in auto logistics,” stated Eftim Eftimov, president of Ship.Cars. “Our commitment to innovation remains steadfast.

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MAPconnected’s Vehicle Service & Warranty Lifecycle Summit Series 2024 Announced

AutoSuccessOnline

Vehicle Service & Warranty Lifecycle Summit Series is back, poised to bring together leading automotive, powersport, bus, truck, construction and agricultural OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers for networking, benchmarking and insights. Set to take place on Oct.

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Hendy Group appoints Duncan McPhee as COO

Motor Trader

He will oversee day-to-day operations and drive excellence across all key functions, including car and commercial vehicle sales, aftersales, logistics, marketing, financial and insurance, and customer experience.

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Stellantis Snags Rivian’s Manufacturing Head To Lead EV Push

Carscoops

Read: Stellantis Shareholders File Lawsuit Amid Cratering Profits Rivian has appointed the head of logistics Carlo Materazzo to oversee production in the interim. Prior to joining Rivian, Fallon worked at Nissan for more than 16 years in various positions, including vice president of Manufacturing Canton. by 2030.

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JLR parts crisis "mostly" resolved as supply improves

Autocar

The problems arose when JLR downsized its UK parts supply network from 18 warehouses to one ‘super-centre' Jaguar Land Rover (JLR) boss Adrian Mardell says that the firm has begun to resolve the parts backlog caused by delays at its new logistics hub – but has cautioned that it will take time for dealers to be able to repair all the cars affected.

Logistics 113
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Industry changes underpin ‘crucial role’ of dealers

Motor Trader

Customer support is increasingly important as vehicles become more technologically advanced. Still, again, some elements of inspection, logistics, preparation, and remarketing will always be required as long as the first owner does not keep a car for life.”

Logistics 113