Autocar

MARCH 6, 2025

The package includes road tax, servicing, insurance, breakdown cover, and tyre and windscreen repair. The company, which is owned by four major banks including Barclays and HSBC, blamed rises in the cost of servicing, insurance and new cars, including EVs. billion in 2023 to 6.9bn last year. Currently, this is set at 750.

Lease Payment 137

Lease Payment Insurance Pre-Qualify Banking 137

Carscoops

DECEMBER 31, 2024

When the customer decided against buying the car, she said Strawberry refused to refund her money. Allegedly, he skimmed deposits from customers while working at Fred Haas Nissan. They put fraudulent info on my insurance that wasn’t there consent they didn’t have the right person on the insurance or the paper work.

Management 122

Management Down Payment Insurance Finance 122

Carscoops

JANUARY 17, 2025

This data can be used by insurance companies to set rates and deny insurance to drivers. General Motors has been banned for five years from providing geolocation and driver behavior data from customers with consumer reporting agencies. Read: Texas Sues GM For Illegally Selling 1.8M million Texas since the 2015 model year.

Insurance 105

Insurance Manufacturing Customer 105

Carscoops

JUNE 11, 2024

Insurance companies are using smartphone apps to collect additional driver data. Now, insurance companies are using that data to set rates and create driver scores. Over the last two decades, insurance companies have tried to encourage drivers to use OBDII monitors in their cars. These aren’t insurance applications either.

Insurance 111

Insurance Consulting Customer 111

Carscoops

MAY 14, 2024

In her lawsuit, she claims that the insurers deliberately lowballed consumers so that it wouldn’t have to pay for repairs, and could recoup money at the scrap auction. It seems like every day we see a car on a salvage auction site that has next to no damage, and yet has still been described as a total loss by an insurance company.

Insurance 111

Insurance Gap Insurance Repairing Customer 111

Motor Trader

MARCH 25, 2025

The majority of dealers are giving GAP insurance sales a miss in the wake of FCA scrutiny. Many retailers appear hesitant to sell the product, with only around one in ten advertising it to customers. The GAP Insurance investigation has reinforced the importance of transparency, compliance, and customer-centric sales.

Gap Insurance 59

Gap Insurance Insurance Retail Customer 59

Carscoops

AUGUST 14, 2024

GM accused of selling data to 3rd parties, potentially affecting customer insurance rates. Texas Attorney General Ken Paxton has filed a lawsuit against General Motors, accusing the automaker of secretly collecting and selling customers’ private driving data without their knowledge or consent.

Insurance 119

Insurance Technology Customer Sales 119

Motor Trader

FEBRUARY 20, 2025

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer satisfaction, according to findings from JudgeService surveys which reached over 436,100 customers. Other popular upsells were finance with a 13% increase to 82% and paint protection, up 13% to 82%.

Extended Warranty 59

Extended Warranty Customer Repairing Insurance 59

CarExpert

JULY 28, 2024

Insurance company Zurich has forged an agreement with Tesla , becoming the electric vehicle (EV) brand’s preferred insurance provider in Australia. Like other Tesla features, the insurance product is available to Australian owners via the Tesla smartphone app.

Insurance 105

Insurance Deal Modification Repairing 105

Carscoops

SEPTEMBER 10, 2024

Jaguar Land Rover is accused of selling driver data to credit agencies and insurers. Credit agencies use this data to increase insurance premiums, affecting car owners. JLR denies collecting customer data or engaging in data-sharing or selling practices. were selling driving data to insurers.

Insurance 119

Insurance Customer Sales Automotive 119

Carscoops

MARCH 23, 2024

According to Freep , Chicco alleges that the data GM provided about his driving habits through his Cadillac, which included details about his speeding, braking, and acceleration, was shared with LexisNexis, who then passed it on to insurers, resulting in a significant increase in his premiums.

Insurance 128

Insurance Manufacturing Customer 128

Auto Blog

AUGUST 14, 2024

Filed under: Government/Legal , Buick , Cadillac , Chevrolet , GM , GMC , Hummer Continue reading Texas sues GM, saying it tricked customers into sharing driving data sold to insurers Texas sues GM, saying it tricked customers into sharing driving data sold to insurers originally appeared on Autoblog on Wed, 14 Aug 2024 08:35:00 EDT.

Insurance 91

Insurance Customer Term 91

Drive.com

JULY 29, 2024

Will Tesla’s brand-specific insurance coverage help lower rising costs for Australian EV owners? US electric car giant Tesla has launched its brand-specific insurance cover in Australia, but some customers aren’t happy with the quotes they’ve received. We find out. RELATED: Are Teslas expensive to repair?

Insurance 122

Insurance Supply Chain Repairing Manufacturing 122

CarExpert

AUGUST 12, 2024

A class action lawsuit filed in the United States alleges Hyundai and Kia are sharing vehicle data, including trip reports and “hard braking” events, to insurance companies without owners’ consent. LexisNexis, a global data broker, has a Risk Solutions division which serves the insurance industry.

Insurance 122

Insurance Automotive Customer 122

Carscoops

JANUARY 5, 2025

Drivers’ Data to Insurers The allegations claim violations of the FTC Act and Maryland’s Consumer Protection Act, accusing Lindsay of consistently misleading customers about pricing. If the lawsuit succeeds, the dealership group could be on the hook to reimburse customers for these shady practices.

Buyer 116

Buyer Rebate Networking Insurance 116

Carscoops

MAY 6, 2024

The manipulated photos are then used to file an insurance claim. More: 5 Californians Accused Of Staging Car Crash In $30k Insurance Scam When looking into the issue, the company’s fraud team discovered the image was fake after they found the original on social media. Here, in the United States, car insurance rates rose 22.2%

Insurance 119

Insurance Supply Chain Repairing Technology 119

Carscoops

MAY 6, 2024

The drivers say their insurance rates have been affected by the data. However, these apps can also have downsides for consumers, whose insurance rates are reportedly being affected by the driving data collected by car companies. However, it said that affected customers had agreed to share their data when they signed a user agreement.

Insurance 116

Insurance Customer 116

Motor Trader

JULY 19, 2024

Assurant and Revive have signed a new cosmetic car insurance deal in response to increased dealer and motorist interest in car cosmetic products As a result of the exclusive five-year deal, cosmetic car insurance from Revive! Auto Innovations will be offered to over 3,000 UK dealers who retail motor warranty products from Assurant.

Insurance 105

Insurance Deal Retail Repairing 105

Carscoops

APRIL 28, 2025

Given the vandalism, it shouldn’t be surprising that 61% of owners said their insurance premiums have increased and this reportedly averaged $340 annually. Since some Tesla owners live in fear, it’s not shocking to learn that 19% of customers regret their purchase.

Repairing 111

Repairing Insurance Buyer Dealerships 111

Auto Remarketing

AUGUST 9, 2024

Two of the growing factors impacting electric vehicles are charging them and securing affordable insurance, and three research projects shed more light on those elements of EV ownership and how consumers are adjusting. A separate report from LendingTree insurance site ValuePenguin.com might explain why. Here’s some evidence of why.

Insurance 97

Insurance Repairing Technology Development 97

CarExpert

SEPTEMBER 19, 2024

Electric vehicles (EVs) typically remain more expensive to insure than combustion-powered and hybrid vehicles, according to claims data from insurance company Youi. The insurer has provided data showing the median premium for EVs, hybrids and combustion-powered (ICE) vehicles across model years 2022, 2023 and 2024. Browse now.

Insurance 105

Insurance Repairing Networking Deal 105

AutoSuccessOnline

DECEMBER 3, 2024

The cycle perpetuates as ransomware payments, often covered by insurance policies, incentivize further attacks. Such disruptions can cripple dealerships’ operations, affecting phone systems, parts inventories and customer communication. Watch the video above to learn more about this and more!

Insurance 98

Insurance Technology Dealerships Management 98

Carscoops

MAY 3, 2025

” It gives the impression that different departments aren’t communicating, and some representatives don’t bother reviewing customer notes before reaching out. Lucid might still be trying to figure out the service and customer experience side of the business, but they have built a very good EV. “The car itself?

Insurance 112

Insurance Customer Automotive Sales 112

Autocar

NOVEMBER 1, 2024

The ruling by the Court of Appeal – one of the highest courts in the country – was announced as part of a case brought against Close Brothers and Firstrand Bank by three customers who claimed they were mis-sold finance deals. The dealer charged the highest rate of 5.5%, amounting to half of the customer’s total interest bill on the loan.

Finance 116

Finance Banking Insurance Deal 116

Spidersnet

NOVEMBER 29, 2024

For the customer this stage is all about research. They’ll then have an idea of a few brands they’d like and it’s here they’ll also look for educational material, customer reviews and testimonials. At this point, they are likely to be unaware of two things – what car they need, and which dealerships to go to.

Customer 52

Customer Retail Finance Dealerships 52

Carscoops

MARCH 20, 2025

The National Insurance Crime Bureau has revealed car thefts have fallen to pre-pandemic levels after a surge driven by lax security on Hyundai and Kia vehicles. This made national news and prompted some insurers to drop or deny coverage. The most stolen vehicle was the Hyundai Elantra and it was closely followed by the Sonata.

Insurance 109

Insurance Customer 109

CarExpert

AUGUST 13, 2024

US car giant General Motors (GM) is being sued by the state of Texas, which is accusing the company of collecting and selling driving data from its owners to insurance companies without consent. Insurers could then reportedly use the data collected by OnStar when deciding whether to raise premiums, cancel policies, or deny coverage.

Customer 105

Customer Insurance Technology 105

AutoSuccessOnline

MARCH 18, 2024

Savvy dealers know it’s not just the monthly car payments that have customers in a bind; it’s the total cost of car ownership. That’s why the anticipated upswing of the auto insurance market in 2024 — and lower insurance rates that come along with it — should have dealers celebrating. But a little background first.

Insurance 98

Insurance Repairing Buyer Deal 98

Drive.com

MARCH 24, 2024

Refreshing your road safety skills is always a good idea, but can it also reduce your insurance premium? But what if taking part in a defensive driving course could bring down your insurance premium? Can a driver training course reduce your insurance costs? We find out.

Insurance 98

Insurance Customer Term Management 98

Carscoops

DECEMBER 27, 2024

According to CCC, Cariad’s technical team “responded quickly, thoroughly and responsibly”, blocking unauthorized access to its customers’ data. This is not the first time such an incident involving a major automaker occurs, compromising the privacy of its customers. million owners in Japan.

Insurance 145

Insurance Customer Management Automotive 145

Drive.com

APRIL 1, 2024

Insurance claims for electric cars are an increasingly complicated issue – and experts are calling for better protocols to safeguard consumers. ” The couple, from a remote part of Central Queensland, proceeded to make an insurance claim – and that’s where the problems began.

Insurance 105

Insurance Repairing Networking Manufacturing 105

Motor Trader

NOVEMBER 19, 2024

Vertu Motors Volkswagen and Audi Franchise director David Allen said: “We’re thrilled to expand VWFS Rent-a-Car to Nottingham South, making it even easier for customers in the region to access high-quality Volkswagen rentals.” This new service follows the success of Vertu Volkswagen Huddersfield.

Insurance 105

Insurance Customer Management 105

CarExpert

SEPTEMBER 10, 2024

Gail Hupper and William Wood, the owners of a 2023 Land Rover Defender , have filed a lawsuit in the US District Court of Massachusetts, alleging their vehicle’s InControl data recording system was on-selling the information it collected to insurance agencies. 100s of new car deals are available through CarExpert right now.

Customer 104

Customer Insurance Deal Manufacturing 104

Carscoops

MARCH 20, 2025

More: Tesla Owners Brace For Soaring Insurance Costs And Even Bans As EV Attacks Escalate And it’s a big one, covering every single Cybertruck sold over the past 15 months, from November 13, 2023, to February 27, 2025, impacting a total of 46,096 units.

Insurance 145

Insurance Repairing Dealerships Customer 145

Carscoops

NOVEMBER 9, 2024

Hertz offered these Shelby Mustangs as part of a rental program in 11 US cities, with prices set at $399 per day before taxes and insurance. That was a bargain if you were only looking for a weekend of mildly misguided muscle-car thrills.

Asking Price 116

Asking Price Bump Insurance Management 116

Shawn Ryder

APRIL 9, 2025

As businesses strive for growth and customer retention, many overlook the potential locked within their old lead lists. Industries with Abundant Old Leads Several sectors hold significant numbers of outdated leads, simply due to the nature of their businesses and customer relationships. Why Engage Old Leads?

Customer 59

Customer Insurance Repairing Retail 59

Carscoops

FEBRUARY 28, 2025

GM allegedly analyzed acceleration, braking, and late-night driving percentages from customers. The office of Arkansas Attorney General Tim Griffin has filed a lawsuit against General Motors and OnStar for allegedly selling driving data to insurance companies. “No one was informed this was happening.

Insurance 83

Insurance Manufacturing Customer Term 83