Motor Trader

FEBRUARY 20, 2025

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer satisfaction, according to findings from JudgeService surveys which reached over 436,100 customers. Other popular upsells were finance with a 13% increase to 82% and paint protection, up 13% to 82%.

Extended Warranty 59

Extended Warranty Customer Repairing Insurance 59

Carscoops

DECEMBER 31, 2024

When the customer decided against buying the car, she said Strawberry refused to refund her money. Allegedly, he skimmed deposits from customers while working at Fred Haas Nissan. They put fraudulent info on my insurance that wasn’t there consent they didn’t have the right person on the insurance or the paper work.

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Management Down Payment Insurance Finance 122

Carscoops

MARCH 23, 2024

According to Freep , Chicco alleges that the data GM provided about his driving habits through his Cadillac, which included details about his speeding, braking, and acceleration, was shared with LexisNexis, who then passed it on to insurers, resulting in a significant increase in his premiums.

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Insurance Manufacturing Customer 128

Carscoops

JANUARY 17, 2025

This data can be used by insurance companies to set rates and deny insurance to drivers. General Motors has been banned for five years from providing geolocation and driver behavior data from customers with consumer reporting agencies. Read: Texas Sues GM For Illegally Selling 1.8M million Texas since the 2015 model year.

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Insurance Manufacturing Customer 106

Carscoops

MAY 6, 2024

The manipulated photos are then used to file an insurance claim. More: 5 Californians Accused Of Staging Car Crash In $30k Insurance Scam When looking into the issue, the company’s fraud team discovered the image was fake after they found the original on social media. Here, in the United States, car insurance rates rose 22.2%

Insurance 120

Insurance Supply Chain Repairing Technology 120

Carscoops

JUNE 11, 2024

Insurance companies are using smartphone apps to collect additional driver data. Now, insurance companies are using that data to set rates and create driver scores. Over the last two decades, insurance companies have tried to encourage drivers to use OBDII monitors in their cars. These aren’t insurance applications either.

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Insurance Consulting Customer 112

Carscoops

MAY 14, 2024

In her lawsuit, she claims that the insurers deliberately lowballed consumers so that it wouldn’t have to pay for repairs, and could recoup money at the scrap auction. It seems like every day we see a car on a salvage auction site that has next to no damage, and yet has still been described as a total loss by an insurance company.

Insurance 111

Insurance Gap Insurance Repairing Customer 111

Carscoops

MAY 6, 2024

The drivers say their insurance rates have been affected by the data. However, these apps can also have downsides for consumers, whose insurance rates are reportedly being affected by the driving data collected by car companies. However, it said that affected customers had agreed to share their data when they signed a user agreement.

Insurance 116

Insurance Customer 116

Carscoops

AUGUST 14, 2024

GM accused of selling data to 3rd parties, potentially affecting customer insurance rates. Texas Attorney General Ken Paxton has filed a lawsuit against General Motors, accusing the automaker of secretly collecting and selling customers’ private driving data without their knowledge or consent.

Insurance 120

Insurance Technology Customer Sales 120

Carscoops

SEPTEMBER 10, 2024

Jaguar Land Rover is accused of selling driver data to credit agencies and insurers. Credit agencies use this data to increase insurance premiums, affecting car owners. JLR denies collecting customer data or engaging in data-sharing or selling practices. were selling driving data to insurers.

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Insurance Customer Sales Automotive 119

CarExpert

JULY 28, 2024

Insurance company Zurich has forged an agreement with Tesla , becoming the electric vehicle (EV) brand’s preferred insurance provider in Australia. Like other Tesla features, the insurance product is available to Australian owners via the Tesla smartphone app.

Insurance 105

Insurance Deal Modification Repairing 105

Auto Blog

AUGUST 14, 2024

Filed under: Government/Legal , Buick , Cadillac , Chevrolet , GM , GMC , Hummer Continue reading Texas sues GM, saying it tricked customers into sharing driving data sold to insurers Texas sues GM, saying it tricked customers into sharing driving data sold to insurers originally appeared on Autoblog on Wed, 14 Aug 2024 08:35:00 EDT.

Insurance 91

Insurance Customer Term 91

Carscoops

JANUARY 5, 2025

Drivers’ Data to Insurers The allegations claim violations of the FTC Act and Maryland’s Consumer Protection Act, accusing Lindsay of consistently misleading customers about pricing. If the lawsuit succeeds, the dealership group could be on the hook to reimburse customers for these shady practices.

Buyer 116

Buyer Rebate Networking Insurance 116

Drive.com

JULY 29, 2024

Will Tesla’s brand-specific insurance coverage help lower rising costs for Australian EV owners? US electric car giant Tesla has launched its brand-specific insurance cover in Australia, but some customers aren’t happy with the quotes they’ve received. We find out. RELATED: Are Teslas expensive to repair?

Insurance 122

Insurance Supply Chain Repairing Manufacturing 122

CarExpert

AUGUST 12, 2024

A class action lawsuit filed in the United States alleges Hyundai and Kia are sharing vehicle data, including trip reports and “hard braking” events, to insurance companies without owners’ consent. LexisNexis, a global data broker, has a Risk Solutions division which serves the insurance industry.

Insurance 122

Insurance Automotive Customer 122

AutoSuccessOnline

MARCH 18, 2024

Savvy dealers know it’s not just the monthly car payments that have customers in a bind; it’s the total cost of car ownership. That’s why the anticipated upswing of the auto insurance market in 2024 — and lower insurance rates that come along with it — should have dealers celebrating. But a little background first.

Insurance 98

Insurance Repairing Buyer Customer 98

Carscoops

FEBRUARY 28, 2025

GM allegedly analyzed acceleration, braking, and late-night driving percentages from customers. The office of Arkansas Attorney General Tim Griffin has filed a lawsuit against General Motors and OnStar for allegedly selling driving data to insurance companies. “No one was informed this was happening.

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Insurance Manufacturing Customer Term 93

Motor Trader

JULY 19, 2024

Assurant and Revive have signed a new cosmetic car insurance deal in response to increased dealer and motorist interest in car cosmetic products As a result of the exclusive five-year deal, cosmetic car insurance from Revive! Auto Innovations will be offered to over 3,000 UK dealers who retail motor warranty products from Assurant.

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Insurance Deal Retail Repairing 105

Auto Remarketing

AUGUST 9, 2024

Two of the growing factors impacting electric vehicles are charging them and securing affordable insurance, and three research projects shed more light on those elements of EV ownership and how consumers are adjusting. A separate report from LendingTree insurance site ValuePenguin.com might explain why. Here’s some evidence of why.

Insurance 97

Insurance Repairing Technology Development 97

AutoSuccessOnline

DECEMBER 3, 2024

The cycle perpetuates as ransomware payments, often covered by insurance policies, incentivize further attacks. Such disruptions can cripple dealerships’ operations, affecting phone systems, parts inventories and customer communication. Watch the video above to learn more about this and more!

Insurance 98

Insurance Technology Dealerships Management 98

Drive.com

APRIL 1, 2024

Insurance claims for electric cars are an increasingly complicated issue – and experts are calling for better protocols to safeguard consumers. ” The couple, from a remote part of Central Queensland, proceeded to make an insurance claim – and that’s where the problems began.

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Insurance Repairing Networking Manufacturing 105

Drive.com

MARCH 24, 2024

Refreshing your road safety skills is always a good idea, but can it also reduce your insurance premium? But what if taking part in a defensive driving course could bring down your insurance premium? Can a driver training course reduce your insurance costs? We find out.

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Insurance Customer Term Management 97

CarExpert

SEPTEMBER 19, 2024

Electric vehicles (EVs) typically remain more expensive to insure than combustion-powered and hybrid vehicles, according to claims data from insurance company Youi. The insurer has provided data showing the median premium for EVs, hybrids and combustion-powered (ICE) vehicles across model years 2022, 2023 and 2024. Browse now.

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Insurance Repairing Networking Deal 105

Autocar

NOVEMBER 1, 2024

The ruling by the Court of Appeal – one of the highest courts in the country – was announced as part of a case brought against Close Brothers and Firstrand Bank by three customers who claimed they were mis-sold finance deals. The dealer charged the highest rate of 5.5%, amounting to half of the customer’s total interest bill on the loan.

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Finance Banking Insurance Deal 116

CarExpert

AUGUST 13, 2024

US car giant General Motors (GM) is being sued by the state of Texas, which is accusing the company of collecting and selling driving data from its owners to insurance companies without consent. Insurers could then reportedly use the data collected by OnStar when deciding whether to raise premiums, cancel policies, or deny coverage.

Customer 105

Customer Insurance Technology 105

Carscoops

DECEMBER 27, 2024

According to CCC, Cariad’s technical team “responded quickly, thoroughly and responsibly”, blocking unauthorized access to its customers’ data. This is not the first time such an incident involving a major automaker occurs, compromising the privacy of its customers. million owners in Japan.

Insurance 145

Insurance Customer Management Automotive 145

Motor Trader

NOVEMBER 19, 2024

Vertu Motors Volkswagen and Audi Franchise director David Allen said: “We’re thrilled to expand VWFS Rent-a-Car to Nottingham South, making it even easier for customers in the region to access high-quality Volkswagen rentals.” This new service follows the success of Vertu Volkswagen Huddersfield.

Insurance 105

Insurance Customer Management 105

CarExpert

MARCH 17, 2024

Last week, The New York Times published an in-depth investigation after being contacted by Kenn Dahl, a Chevrolet Bolt owner, who had been quoted a significantly higher insurance renewal premium due to the results of his LexisNexis driving report. While Mr Chicco eventually obtained insurance coverage, it cost double his previous premium.

Customer 98

Customer Insurance Automotive Marketing 98

CarExpert

SEPTEMBER 10, 2024

Gail Hupper and William Wood, the owners of a 2023 Land Rover Defender , have filed a lawsuit in the US District Court of Massachusetts, alleging their vehicle’s InControl data recording system was on-selling the information it collected to insurance agencies. 100s of new car deals are available through CarExpert right now.

Customer 104

Customer Insurance Deal Manufacturing 104

Carscoops

NOVEMBER 9, 2024

Hertz offered these Shelby Mustangs as part of a rental program in 11 US cities, with prices set at $399 per day before taxes and insurance. That was a bargain if you were only looking for a weekend of mildly misguided muscle-car thrills.

Asking Price 116

Asking Price Bump Insurance Management 116

Drive.com

JUNE 9, 2024

A hefty insurance bill on a new car can dampen anyone’s mood. To avoid the heartache, here are the cars that are more expensive to insure. Buying a new car can be an exciting but costly process, especially if your insurance costs are higher than you might expect. RELATED: Can you claim your car insurance on tax?

Insurance 81

Insurance Supply Chain Repairing Modification 81

Drive.com

NOVEMBER 18, 2024

As car theft surges across Australia, victims have alleged insurance companies are cancelling or denying their policies, leaving them with nowhere to turn for coverage. Now, after buying a new car and wanting to stay loyal, we’re told by ING that they won’t insure us for at least a year. We are faultless victims of crime.

Insurance 74

Insurance Deal Customer Term 74

Carscoops

JANUARY 11, 2024

Kia America CEO SeungKyu Yoon said “PBVs will play a key role in the customization of mobility, and by partnering with Uber, Kia aims to deliver industry-leading technology with advanced software and services to enhance the ride hailing experience.”

Customer 116

Customer Insurance Technology Deal 116

Vanguard Dealer Services

MARCH 3, 2025

In a competitive marketplace where customer satisfaction is crucial, auto dealerships must evolve to stay ahead. A key strategy to solve this leadership challenge is unifying your Sales, Finance and Insurance (F&I), and Service Departments.

Insurance 52

Insurance Dealerships Sales Finance 52

Carscoops

DECEMBER 22, 2024

Many Gen Z and Millennial customers see these cars not just as transportation but as investments, future classics to be preserved and admired. The study by insurance giant Hagerty, which surveyed 2,000 American drivers, revealed that an impressive 77% of Gen Z respondents said they either loved or liked driving.

Insurance 106

Insurance Repairing Dealerships Buyer 106

Drive.com

JULY 26, 2024

Tension between car repair workshops and insurance firms has reached breaking point, with calls being made for law makers to step in and regulate the sector to save consumers pain. According to industry sources, insurers are putting pressure on smash repairers to cut corners when fixing damaged vehicles, which can compromise safety.

Insurance 75

Insurance Repairing Manufacturing Customer 75

Vanguard Dealer Services

MAY 28, 2024

Whether your dealership is thriving or facing challenges in closing more deals, it's always beneficial to review and enhance your Finance & Insurance (F&I) Department processes. The following recommendations can help your dealership refine and streamline the buying experience for each customer.

Customer 83

Customer Insurance Dealerships Finance 83