Carscoops

NOVEMBER 25, 2024

At the same time, Stellantis announced a new financing deal that could tempt power-hungry enthusiasts to get behind the wheel of the new electric muscle car rather than waiting for next summer (or fall) when the ICE-powered version with a turbocharged straight-six engine is expected to reach dealers.

Finance 122

Finance Deal Lessee Buyer 122

AutoSuccessOnline

NOVEMBER 26, 2024

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

Customer 95

Customer Finance Dealerships Term 95

Motor Trader

NOVEMBER 11, 2024

Close Brothers Motor Finance has begun a phased return to the writing of new UK motor finance business. Following the temporary pause in underwriting new vehicle finance agreements, which was announced on 25 October 2024, CBMF resumed writing new business with selected partners on Saturday 2 November 2024.

Finance 95

Finance Retail Development Customer 95

Motor Trader

APRIL 15, 2025

Car finance broker CarMoney, part of Peter Vardy Global Holdings has set out plans to reach 730m in annual vehicle finance by 2029. The group has a network of independent car dealers, who use CarMoney’s systems to offer consumers finance options.

Networking 80

Networking Finance Retail Technology 80

Motor Trader

FEBRUARY 18, 2025

Half of buyers are hesitant with regards to using dealer provided car finance following last years Court of Appeal ruling on undisclosed commission payments, says Motors. Fifty-three per cent of the buyers p were aware of the issue surrounding car finance sales. This number rose to 59% for men and 63% of over 55s.

Finance 69

Finance Buyer Demographic Sales 69

Autocar

NOVEMBER 13, 2024

Court of Appeal's ruling effectively bans dealers profiting from finance deals unless the buyer gives their consent Buyers who took out car finance deals that included non-discretionary dealer commission are set to have longer to complain after a court ruling deemed the practice unlawful.

Finance 64

Finance Buyer Banking Insurance 64

AutoSuccessOnline

JANUARY 22, 2025

Upstart announced the largest and most significant set of product enhancements to the in-store and financing solutions on its Auto Retail platform. The enhancements empower dealerships to more easily configure and efficiently manage the sales process, desk deals, streamline financing workflows and close sales more quickly. The result?

Finance 52

Finance Down Payment Retail APR 52

Dealer World

FEBRUARY 25, 2025

Here are the central themes and proposed actions outlined in the report: AI in Financial Services: AIs increasing adoption in areas like underwriting, fraud detection, and customer service is modernizing auto finance operations. AI fintech providers are also streamlining operations by automating manual processes.

Finance 75

Finance Retail Technology Development 75

Motor Trader

FEBRUARY 26, 2025

Arranging motor finance is the biggest bugbear for customers when it comes to buying a car. Dealers can take the pain out of the process by ensuring their online experience includes finance calculators and part exchange valuation tools.

Finance 66

Finance Buyer Women Dealerships 66

Car Examer

FEBRUARY 15, 2025

The Financial Conduct Authority (FCA) car Finance commission have to be made it crystal clear that firms must be upfront with customers about commission paymentsand a recent Court of Appeal judgment has reinforced this. If youre a motor finance firm, nows the time to take commission disclosure seriously. Why Does This Matter?

Finance 59

Finance Deal Customer Buyer 59

Motor Trader

DECEMBER 11, 2024

The Supreme Court announced today that it was going to allow an appeal the Court of Appeal;s judgement on motor finance commission cases. The Court of Appeal h ad upheld an appeal against Close Brothers, First Rand Bank and MotoNovo Finance, ruling that motor dealers acting as credit brokers have a duty of loyalty to their customers.

Finance 52

Finance Banking Customer 52

Car Examer

DECEMBER 3, 2024

Car finance has made it easier than ever to own a car, with options like PCP (Personal Contract Purchase) and hire purchase helping people spread the cost over time. But beneath the promise of “affordable monthly payments,” there’s a growing issue that’s catching more attention: car finance mis-selling. So, what’s the real story?

Finance 59

Finance Balloon Payment Early Termination Fees Termination Fee 59

AutoSuccessOnline

JANUARY 22, 2025

announced its auto financing product has reached a major milestone: partnering with more than 1,000 franchise and independent dealerships nationwide. This milestone comes just over one year after launch, highlighting rapid growth and strong reception from dealers and their customers. Upgrade, Inc. The post Upgrade, Inc.

Finance 52

Finance Technology Customer Management 52

Motor Trader

OCTOBER 25, 2024

The Court of Appeal has upheld an appeal against Close Brothers, First Rand Bank and MotoNovo Finance ruling that motor dealers acting as credit brokers have a duty of loyalty to their customers. This story continues at Court rules for consumers in motor finance appeal case Or just read more coverage at Motor Trader

Finance 122

Finance Banking Customer Marketing 122

Spidersnet

NOVEMBER 29, 2024

For the customer this stage is all about research. They’ll then have an idea of a few brands they’d like and it’s here they’ll also look for educational material, customer reviews and testimonials. Does your website have enough information present to fill them in on details such as finance, warranties and part exchange offerings?

Customer 52

Customer Retail Finance Dealerships 52

Auto Alert

FEBRUARY 26, 2025

5 Outdated Sales Tactics That Are Costing You Customers Car shoppers have changedhas your sales approach? Although this may seem common sense, sales professionals and dealerships get stuck in a rut and rely on outdated sales tactics that can harm their customer relationships and overall sales performance. Be upfront with your pricing.

Customer 59

Customer Sales Finance Deal 59

Motor Trader

FEBRUARY 20, 2025

Dealers who offer service plans, cosmetic repair insurance and extended warranties are achieving higher levels of customer satisfaction, according to findings from JudgeService surveys which reached over 436,100 customers. Other popular upsells were finance with a 13% increase to 82% and paint protection, up 13% to 82%.

Extended Warranty 59

Extended Warranty Customer Repairing Insurance 59

AutoSuccessOnline

JANUARY 29, 2025

The integration, which is set to launch in Q2 2025, will enable dealerships to convert more repairorders by utilizing the Reynolds Retail Management System and Sunbit’s financing technology to leverage real-time data and prescreen customers at different stages of the service journey.

Finance 52

Finance Repairing Retail Technology 52

Carcloud Auto Group

JANUARY 11, 2025

Finding affordable and reliable used car financing in Fredericksburg, VA can be challenging, but Car Cloud Auto Group makes it simple. Located near Fredericksburg , our dealership specializes in helping customers find financing solutions tailored to their needs. Why Choose Car Cloud Auto Group?

Finance 52

Finance Down Payment Term Customer 52

Shawn Ryder

DECEMBER 24, 2024

In todays competitive automotive market, enhancing customer engagement on your dealership’s website is essential. A well-optimized website can turn visitors into leads and, ultimately, loyal customers. Live Chat: Offer live chat functionality so customers can connect with sales staff in real-time.

Customer 52

Customer Finance Dealerships Automotive 52

Motor Trader

MARCH 26, 2025

Bumpers Automotive Aftersales Report 2024/25 found 92% of dealership workshops consider themselves prepared for EVs and hybrids while just 15% of customers currently own one and just 13% are planning to purchase one in the next three years. The study polled the views of 4,269 car owners and 520 service advisors.

Customer 59

Customer Finance Dealerships Technology 59

Jalopnik

JANUARY 8, 2025

A federal judge in Georgia is ordering a bankrupt auto financing company to pay out $42.6 million in damages, restitution and penalties for violating the Consumer Financial Protection Act. It apparently carried out wrongful repossessions , over billing and other awful practices and scams. Sometimes car dealers cannot Read more.

Customer 53

Customer Finance 53

Carscoops

DECEMBER 31, 2024

When the customer decided against buying the car, she said Strawberry refused to refund her money. Allegedly, he skimmed deposits from customers while working at Fred Haas Nissan. As the finance manager, he reportedly took cash down payments and funneled them into three credit cards not registered in his name. The good news?

Management 122

Management Down Payment Insurance Finance 122

Carscoops

JANUARY 5, 2025

Drivers’ Data to Insurers The allegations claim violations of the FTC Act and Maryland’s Consumer Protection Act, accusing Lindsay of consistently misleading customers about pricing. If the lawsuit succeeds, the dealership group could be on the hook to reimburse customers for these shady practices.

Buyer 116

Buyer Rebate Networking Insurance 116

AutoSuccessOnline

MARCH 14, 2025

Here are the central themes and proposed actions outlined in the report: AI in Financial Services: AIs increasing adoption in areas like underwriting, fraud detection and customer service is modernizing auto finance operations. Treasury Views AI in Auto Finance appeared first on AutoSuccessOnline. Retrieved from Treasury.gov.

Finance 40

Finance Technology Development Management 40

Motor Trader

MARCH 20, 2025

There is a pressing need to find efficiencies across businesses, and technology can support margins while enhancing the customer experience. Automated customer relationship management (CRM) systems can streamline sales processes, enhancing lead conversion rates while reducing administrative overhead.

Retail 98

Retail Finance Banking Technology 98

AutoSuccessOnline

DECEMBER 23, 2024

Bob and Brian discuss APC s post-sale service contract program, which aims to offer service contracts to customers who either declined them during the finance process or are using the dealership’s service department without one. These communications, far from intrusive, are tailored to customer needs.

Sales 98

Sales Repairing Finance Dealerships 98

Auto Alert

APRIL 17, 2025

Learn where everything isshowroom, service department, finance offices, used car lot, customer lounges, etc. Sales managers, finance managers, BDC agents, service advisors, etc., Knowing how each department functions and how they work together helps you better serve your customers and build stronger internal relationships.

Finance 69

Finance Deal Dealerships Management 69

Carscoops

DECEMBER 7, 2024

Related: Dodge Charger Daytona EV Shows Its New Colors As It Gets 0% Financing Deal The investigation revealed the base Charger Daytona has a before-options MSRP of $57,995, but an invoice price of $55,096, meaning the dealer will pocket $2,899 from a straight cash sale.

MSRP 105

MSRP Banking APR Retail 105

Carscoops

JANUARY 9, 2025

New financing deals could help buyers save over $12,000 on a higher-spec ID.4. APR / 72-month financing deal on the ID.4 VW has also announced it’s offering a $10,500 customer bonus for those who lease or purchase a new and unused 2024 ID.4. This leasing deal is available throughout the US and valid until March 3.

APR 98

APR Gap Insurance Banking Finance 98

Auto Alert

DECEMBER 26, 2024

Here, we explore dealership metrics to monitor and take action on to achieve higher sales, better customer service, and exponential dealership growth. Service department performance is key to driving revenue and critical to customer retention. Net Promoter Score measures how likely customers are to recommend your dealership to others.

Amortization 64

Amortization Dealerships Repairing Finance 64

Dealer World

MARCH 18, 2025

As the automotive dealership industry has long relied on human intuition and historical sales data to guide inventory management decisions, dealers continue to face a constant balancing act: having the right mix of vehicles to meet customer demand without overstocking models that might sit unsold for months.

Management 75

Management Supply Chain Finance Technology 75

AutoSuccessOnline

NOVEMBER 15, 2024

In a dealership, phone calls carry the brunt of the load when it comes to communication with customers. With so many dealership employees involved in customer communications over the phone — whether it be sales, service, finance, you name it — it can be hard to conceive of bringing these communication channels together.

Dealerships 97

Dealerships Technology Retail Customer 97

Auto Alert

MARCH 13, 2025

Heres what first-time buyers wish dealers understood: The Buying Process Feels Overwhelming The sheer number of choicesmakes, models, financing options, warranties, and insurancecan be daunting for first-time buyers. The better your staff communicates, the more comfortable your customers will be.

Buyer 59

Buyer Finance Dealerships Finance Rate 59

Shawn Ryder

JANUARY 18, 2025

In the world of automotive financing, the term “cosigning” has become increasingly relevant, especially when it comes to purchasing a vehicle. This agreement allows individuals with less favorable credit traits to access financing options they may not otherwise secure. What is Cosigning? The general answer isit depends.

Finance 52

Finance Modification Term Buyer 52

Motor Trader

FEBRUARY 5, 2025

Tim Waterman, chief commercial officer at Zopa Bank, said: “Zopas 2025 UK car dealership survey captures a need to meet customers where they are online, offline and in between. “In todays rapidly changing industry, customers are highly price-conscious, often comparing financing options online and on the forecourt in real-time.”

Banking 59

Banking Finance Dealerships Customer 59

Auto Alert

APRIL 24, 2025

Because customers form opinions fast. What you say (and how you say it) in those early moments can either build trust or break rapport and greatly influence whether customers want to do business with you. Use this time to gauge needs and how you can align the right vehicle to the customers real needs. What are you driving now?

Buyer 90

Buyer Cargo Dealerships Deal 90