Remove Customer Remove Development Remove Sales Enablement
article thumbnail

Sarah Blair’s Journey: Aligning People, Processes, and Technologies for an Unparalleled Customer Experience (CX)

Solera

In today’s cutthroat, fast-moving world, delivering a standout customer experience is crucial. At Solera, Sarah Blair, our Senior VP of Global Operations, is a driving force behind our unwavering dedication to customer delight. She’s been pivotal in boosting productivity, elevating team morale, enhancing customer feedback, and beyond.

article thumbnail

JM&A Group Goes Beyond the F&I Showroom at NADA 2025

AutoSuccessOnline

Partners JM&A and RockED will unveil their game-changing sales enablement program for F&I professionals. Over the last few years, weve made significant investments to modernize our processes, claims and customer service departments.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mastering change, a key theme from Western Dealers event

Canadian Auto Dealer

Mazgay said 75 per cent of customers desire more interactions with real people as technology advances, citing research from PWC. Understand your customer,” said Mazgay. She said if dealers want to connect with Gen Z customers, they need to rethink the way they cater to this generation of people who were born between 1995-2012.

Retail 52
article thumbnail

COMMENTARY: Part 2 on the partnership promise, now the processes to deliver excellent CX

Auto Remarketing

In Part 1, we covered that every B2B SaaS company has great intentions to treat their customers well, but sometimes bad processes get in the way. True partnership with the customer is often mentioned in speeches and marketing, but it is very difficult to execute. Customer satisfaction surveys: Establish a protocol for regular surveys.

Retail 59
article thumbnail

How To Get Free Car Sales Leads in 2024: Top Strategies and Tips

Turbo Marketing Solutions

In an increasingly competitive automotive market in 2024, garnering qualified car sales leads can be a game-changer for dealerships. If you're struggling to attract potential customers or bearing the high cost of purchasing leads, we've got good news for you! To engage with your audience, consider utilizing social media.

Sales 97
article thumbnail

Your Local Dealership Marketing Solution in Hauula, Hawaii

Shawn Ryder

Digital marketing stands out as a remarkable tool that can catapult these businesses into the forefront of the automotive industry, leveraging todays online infrastructure to enhance visibility and customer engagement. At Shawn Ryder Digital, we are passionate about unlocking the potential of car dealerships in Hauula and beyond.

article thumbnail

Your Local Dealership Marketing Solution in Lemon Cove, California

Shawn Ryder

As the automotive industry rapidly evolves, local dealerships must embrace innovative strategies to capture the attention of potential customers. Digital marketing effectively addresses this need by aligning dealership offerings with customer preferences and online behaviors. Focus on: Fast loading times to reduce bounce rates.