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Sarah Blair’s Journey: Aligning People, Processes, and Technologies for an Unparalleled Customer Experience (CX)

Solera

In today’s cutthroat, fast-moving world, delivering a standout customer experience is crucial. At Solera, Sarah Blair, our Senior VP of Global Operations, is a driving force behind our unwavering dedication to customer delight. She’s been pivotal in boosting productivity, elevating team morale, enhancing customer feedback, and beyond.

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COMMENTARY: Part 2 on the partnership promise, now the processes to deliver excellent CX

Auto Remarketing

In Part 1, we covered that every B2B SaaS company has great intentions to treat their customers well, but sometimes bad processes get in the way. True partnership with the customer is often mentioned in speeches and marketing, but it is very difficult to execute. Customer satisfaction surveys: Establish a protocol for regular surveys.

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5 Areas of Dealership Performance You Can Always Improve

AutoRaptor

Whether it’s closing more sales, delivering exceptional customer service, or optimizing operational efficiency, there are always areas that can be improved upon. Dealership performance is not just about numbers and sales figures; it encompasses the entire customer experience journey.

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How to Increase Dealership Service Department Sales and Profitability

Automotive Mastermind

With customers waiting longer than ever between new vehicle purchases, refining your dealership’s service department process to generate more revenue can make a critical difference in your dealership’s bottom line. This not only represents a massive revenue opportunity for repair orders – service loyalty fuels sales loyalty.

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How To Get Free Car Sales Leads in 2024: Top Strategies and Tips

Turbo Marketing Solutions

In an increasingly competitive automotive market in 2024, garnering qualified car sales leads can be a game-changer for dealerships. If you're struggling to attract potential customers or bearing the high cost of purchasing leads, we've got good news for you! To engage with your audience, consider utilizing social media.

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