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Omoda and Jaecoo strive to solve aftersales issues

Autocar

Chery duo Jaecoo and Omoda will work with UK industry body to improve security, ease of repair Chinese newcomers Omoda and Jaecoo have teamed up with a leading insurer-backed organisation in a bid to avoid the aftersales issues that have plagued insurers and customers since their compatriots started entering the UK market.

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Retention vs. Loyalty: Building Customer Trust in Auto Service and Repair

AutoSuccessOnline

So what makes the difference between thriving and driving customers away? So what makes the difference between thriving and driving customers away? How can you, as a dealer, do more to bring customers back again and again? If youre running a dealership in the U.S. Software is like a golf club. How do you make sure thats you?

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Developing a More Profitable and Customer-Satisfying Shop Cadence

AutoSuccessOnline

Cadence, whether marching, speaking or servicing automobile customers, has the power to transform work processes into something more persistent and assertive. Quick lane oil services drop from two- to three-hour waits to 90 minutes or less, and customers are happy. A 5% increase in customer loyalty increases profits considerably.

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Bowker Motor Group opens new vehicle prep and repair centres

Motor Trader

The facility in Preston is the first to offer high-voltage battery repair to other Porsche network partners. Jonathan Rogan, aftersales director at Bowker Motor Group, said: The new centres are an important development for us. They enhance our ability to prepare vehicles to the highest standards before they reach our customers.

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Create Lifelong Customers with Autosoft DMS+CRM 

Autosoft

Create Lifelong Customers with Autosoft DMS+CRM January 03, 2025 Anthony Belcher 4 mins read Why Customer Retention Is the Key to Dealership Success In today’s competitive auto market, keeping customers coming back is essential for your dealerships success. Nobody follows up after repairs, so customers feel forgotten.

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Boosting Customer Loyalty with Sales-to-Service Handoffs

AutoSuccessOnline

New car dealerships are constantly seeking effective strategies to enhance customer retention and boost sales. This tactic involves formalizing new car buyers introductions to the service department during their vehicle purchases, setting the stage for ongoing engagement and fostering enduring customer loyalty.

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Anderson Clark Motor Repairs sold to Employee Ownership Trust

Motor Trader

Anderson Clark Motor Repairs has been sold to an Employee Ownership Trust (EOT) formed by its 14 employees. The Inverness-based, £2m-turnover repairer has been in business for 28 years. Customers value our services, the personal aspect of how we conduct business and the familiar trusted staff who deal with their motoring needs.”

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