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Customer Service Excellence in the Auto Industry

Fladco

In the rapidly evolving auto dealership industry, delivering outstanding customer service has emerged as a paramount strategy for differentiation and growth. The implications of this dynamic environment are clear—dealerships must prioritize every customer interaction, turning it into an opportunity for excellence. A study by J.D.

Customer 105
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TikTok’s Automotive Ads are here!

Spidersnet

With digital marketing evolving at an unprecedented pace, automotive dealerships need to stay ahead of the curve to capture customers where they spend their time. This means dealers can produce more engaging, behind-the-scenes, or customer-focused content that feels less like an ad and more like an experience.

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Your Local Dealership Marketing Solution in Ursa, Illinois

Shawn Ryder

In the digital age, automotive dealerships are learning how to leverage technology and online marketing to connect with potential customers more effectively. By focusing on search engine optimization ( SEO ), targeted advertising, and responsive web design, dealerships can elevate their brand, improve customer engagement, and drive sales.

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Enhancing Sales and Customer Experience: Predictive Selling with AI in the Automotive Industry

Turbo Marketing Solutions

Imagine knowing exactly what kind of car a customer wants, including make, model, and color—before they ever say a word. Predictive selling using AI in the automotive industry allows dealerships to analyze consumer purchase trends, identify prospective customers most likely to buy a vehicle, and personalize deals at optimal times.

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AI in Behavioral Segmentation in the Automotive Industry: Leveraging Machine Learning for Customer Profiling

Turbo Marketing Solutions

Understanding and predicting customer behavior is more critical than ever for car manufacturers aiming to stay ahead in a competitive market. Traditional marketing methods often fall short by treating all customers as one monolithic group, leading to inefficient campaigns and missed opportunities.

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Skoda aiming for customers lost during pandemic with bang for buck focus

Drive.com

Skoda is moving to become a “more value-led proposition” in an effort to lure back customers who left the brand in recent years due to supply constraints forcing higher prices. per cent, and is still the only European manufacturer operating in Australia to have a seven-year/unlimited-kilometre warranty.

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COMMENTARY: 2025 auto retail outlook, as machine learning meets inventory intelligence

Auto Remarketing

The focus is shifting from customer-facing AI applications to leveraging these technologies for back-end data optimization, particularly in inventory management and operational efficiency. What makes the 2025 landscape particularly exciting is the intersection of the inventory data platform with customer data platforms and audience breakouts.

Retail 59