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In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.
I transitioned to a Customer Service Representative position at Meritor, specializing in brakes and axles while managing the Volvo account. This role enriched my understanding of customer needs and service targets, allowing me to navigate both sides of the service equation effectively.
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” While there’s value in heritage, in 2025, your potential customers are scrolling through Instagram or TikTok while stuck in traffic, and they’re more interested in your dealership’s personality than its timeline. Welcome to the age where being real matters more than being traditional.
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