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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccessOnline

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle.

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What They’re Really Saying: How Sentiment Tracking Helps Dealerships Close Ready-to-Buy Customers

Call Revu

by CallRevu When it comes to a sales pipeline, not all consumers (and potential customers) are created equal. In other words, learn tone of voice and verbal choice cues that indicate how a customer is feeling and experiencing a given interaction to maximize your chance of closing a sale with them.

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AI + Human Touch: How Dealerships Are Revolutionizing Customer Loyalty in 2025

Call Revu

The proof is in the pudding: By harnessing AI technologies to streamline customer interactions via gathering call insights and empower employees to personalize interactions in the name of improving customer engagement, automotive dealerships can strengthen and improve customer engagement in the long term, leading to a higher lifetime value.

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Porsche To Shut 30% Of Its Dealerships In China After Sales Tumble

Carscoops

The company plans to close nearly 40 dealerships in the country by the end of 2026. Porsche currently operates 138 dealerships across China , but the boss of Porsche China, Alexander Pollich, has revealed this will be cut to approximately 100 by the end of 2026. Big changes are afoot for Porsche’s business in China.

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Maximizing Recall Opportunities: A Path to Customer Loyalty and Retention

AutoSuccessOnline

The way dealerships handle recall information is all over the place. How Recalls Play a Powerful Role in Customer Retention How do recalls factor into customer retention? From the customer or OEMs perspective, recalls are usually seen as bad news. Is recall work as profitable as main shop customer-pay work?

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SEO Strategies for Dealerships: Proven Techniques to Sell More Cars in 2025

Turbo Marketing Solutions

In a world where most car buyers begin their journey with an online search, having a strong presence on search engines is essential for dealerships looking to increase sales in 2025. You might think that simply having a website is enough, but effective SEO strategies are key to ensuring that potential customers find you first.