AutoSuccessOnline

DECEMBER 27, 2024

Auto dealerships today face many challenges in maximizing their lead generation efforts. While many dealerships are already using VDPs, they often fail to leverage them to their full potential. This oversight can result in missed opportunities and reduced conversion rates, ultimately impacting the dealership’s bottom line.

Dealerships 105

Dealerships Sales Goals Retail Customer 105

Motor Trader

FEBRUARY 3, 2025

A 1.1million investment has upgraded Vertu BMW MINI Sunderland to meet BMWs new Retail Next standard. It is the first dealership in Northern England to undergo this transformation, which includes a brand-new service and preparation centre nearby. Customers love the new layout. This story continues at BMW Retail Next 1.1m

Retail 59

Retail Repairing Dealerships Customer 59

Auto Remarketing

FEBRUARY 18, 2025

1 when it comes to brand reputation, according to the latest study by customer review and reputation management platform Widewail. million Google customer reviews among 18,000 American new-car dealers in 2023 and 24, using artificial intelligence to find and analyze trends in customer experience at scale. Lexus is again No.

Repairing 139

Repairing Networking Retail Customer 139

Auto Remarketing

JANUARY 14, 2025

As we step into 2025, the automotive retail industry is ready to take its next step in modernizing its operations, where artificial intelligence (AI) and machine learning (ML) are poised to reimagine dealership operations. By using these AI tools, dealerships can pre-empt financial losses and improve inventory turnover efficiency.

Retail 59

Retail Dealerships Management Customer 59

Spidersnet

NOVEMBER 29, 2024

Ensuring your dealership has all the answers to the buyers’ questions at each stage of the buying journey could work wonders for your automotive sales. So how do buyers go from not even knowing what car they want, to being handed the keys by you at your dealership? For the customer this stage is all about research.

Customer 52

Customer Retail Finance Dealerships 52

Call Revu

FEBRUARY 28, 2025

The Growing Cybersecurity Threat in the Automotive Industry As Security Intelligence explains, a huge majority (85%) of surveyed dealerships note cybersecurity as one of the most important aspects of operation. Not surprisingly, only 37% of auto retailers are confident in the current protection, which is a 21% decrease from 2021.

Dealerships 62

Dealerships Retail Banking Finance 62

Dealer World

DECEMBER 4, 2024

The automotive industry faces unprecedented challenges in protecting customer data privacy. As vehicle transactions increasingly move online and dealerships collect more personal information, the need for robust security measures has never been more critical. million customers and potential buyers in North America.

Retail 89

Retail Customer Automotive Dealerships 89

Auto Remarketing

MARCH 14, 2025

Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.

Customer 52

Customer Lessee Repairing Retail 52

AutoDealer Today

MARCH 1, 2024

To work with every type of car buyer and close every type of deal, today’s dealerships need to provide a new kind of shopping experience for their customers. In this guide, you’ll learn how personalization, less repetition, and greater price transparency can help your dealership retail smarter.

Retail 130

Retail Deal Dealerships Buyer 130

Motor Trader

JANUARY 10, 2025

Thats the finding of a Lotlinx which found that 78% of US car dealerships are uncertain about using predictive data, with only 5% implementing AI. It found that just 21% of dealerships are employing AI for customer relationship management and lead scoring. Despite challenges, 80% plan to adopt AI by 2025.

Retail 104

Retail Technology Dealerships Management 104

AutoSuccessOnline

FEBRUARY 11, 2025

Car Pros Automotive Group announced that 2024 was another year of sales leadership and customer service excellence for its dealerships. 1 in new Kia retail sales in the nation. 22 retail sales volume Honda dealer in the nation. 22 retail sales volume Honda dealer in the nation.

Customer 52

Customer Sales Dealerships Retail 52

Dealer World

DECEMBER 16, 2024

Matt Bowers Group, owned by Matt Bowers, operates six dealerships located across Louisiana, Alabama, and Tennessee. This transaction represents Kerrigan Advisors 283 rd dealership and 133 rd franchise sold in the South since 2015 and the 79 th franchise sold this year. Bohn in 1924 in New Orleans.

Automotive 88

Automotive Retail Sales Dealerships 88

Carscoops

FEBRUARY 28, 2025

Customers could only view available EV inventory through Ford’s website, limiting buying options. The goal was straightforward: by bypassing the traditional dealership lot, Ford could cut costs, improve inventory management, and, ideally, make its distribution process more competitive. That being said, we listen to our dealers.

Networking 98

Networking Retail Dealerships Customer 98

AutoSuccessOnline

FEBRUARY 4, 2025

Cox Automotive showcased new retail and wholesale solutions designed to fuel the future of car buying and selling during NADA Show 2025, the National Automotive Dealers Association’s annual convention, in New Orleans. As noted in its forecast for 2025 , Cox Automotive is expecting further industry growth in the year ahead.

Retail 52

Retail Automotive Logistics Deal 52

Carscoops

DECEMBER 7, 2024

A new report claims retailers could bank thousands of dollars on every 2024 / 2025 Charger Daytona they sell, and that’s before the inevitable markups enter the conversation. For dealerships, it’s a windfall. Dodge dealers are set for some big paydays if they can persuade drivers to take a new Charger EV home. For buyers?

MSRP 106

MSRP Banking APR Retail 106

AutoSuccessOnline

JANUARY 22, 2025

In todays digital age, the automotive industry has embraced many technological advancements to streamline operations and enhance customer experiences. Keeping the digital deal jacket secure not only protects sensitive customer information but also safeguards the reputation and operational integrity of auto retailers and their partners.

Retail 40

Retail Deal Finance Dealerships 40

AutoSuccessOnline

NOVEMBER 6, 2024

Limited dealership space and rising holding costs further exacerbate this issue, highlighting the need for more effective inventory management solutions. These factors contribute to a cycle where dealerships resort to frequent markdowns, which potentially only temporarily address inventory issues.

Retail 40

Retail Management Extended Warranty Technology 40

Motor Trader

DECEMBER 9, 2024

Eden Motor Group was formed 20 years ago by CEO Graeme Potts, and Vauxhall Motors in 2008, and has grown since launch to over 20 dealerships across the south, representing Hyundai, Mazda, MG, Peugeot and Vauxhall. This story continues at Eden Automotive sees pre-tax losses rise to 6.6m in 2023 Or just read more coverage at Motor Trader

Supply Chain 105

Supply Chain Automotive Repairing Retail 105

Carscoops

OCTOBER 31, 2024

Scout Motors infuriated VW dealers across the United States last week when it confirmed that the upcoming Terra and Traveler will be available via a direct-sale model rather than through existing dealerships. The company plans to establish dedicated retail spaces across the country, allowing shoppers to place orders online.

Sales 120

Sales Networking Manufacturing Retail 120

Autocar

JULY 29, 2024

That bring a requirement for faster growth, which means we need to expand our retail footprint quite aggressively.” Galvin said that retail expansion isn’t just focused on new car sales, but on growing its approved used offering. The firm currently has nine Spaces across the UK, all of which are based in shopping centres.

Retail 108

Retail Customer Sales Dealerships 108

Auto Remarketing

MARCH 17, 2025

As an old automotive retail veteran, I remember decades ago when automotive dealers looked down on lower margin quick service work, oil changes, brakes, tires, and more or less abdicated that business to others. What about renting cars? An EV prospect perhaps?

Customer 52

Customer Retail Term Dealerships 52

Canadian Auto Dealer

FEBRUARY 6, 2025

Reynolds and Reynolds recently announced a partnership with Kimoby, a North American software company known for its Dealership Engagement System, that optimizes customer interactions to create great experiences, build loyalty, and drive revenue growth.

Retail 95

Retail Electronics Repairing Dealerships 95

AutoSuccessOnline

FEBRUARY 28, 2025

As we reflect on the 2024 automotive landscape, its clear that dealerships faced a year of significant challenges and transformations, particularly in finance and insurance (F&I). Renewed Focus on Training and Technology The year 2024 also saw a shift in how dealers approached F&I training and customer presentation.

Retail 40

Retail Repairing Finance Insurance 40

Dealer World

DECEMBER 19, 2024

In addition to being the 80 th franchise Kerrigan Advisors has sold in 2024, the completion of this transaction represents Kerrigan Advisors 54 th franchise sold in the Mid-Atlantic region and its 284 th dealership transaction since 2014. We were honored to support him in bringing this transaction to a positive close."

Sales 88

Sales Retail Banking Dealerships 88

AutoSuccessOnline

JANUARY 8, 2025

The Reynolds and Reynolds Company reported the company was pleased to welcome 2025 with a look back at the previous year and the accomplishments that allowed its customers to grow and be more profitable. Reynolds grew its footprint again in 2024, increasing its number of new customers by 30%, building on outstanding growth in 2023.

Customer 52

Customer Retail Dealerships Automotive 52

AutoSuccessOnline

NOVEMBER 15, 2024

In a dealership, phone calls carry the brunt of the load when it comes to communication with customers. With so many dealership employees involved in customer communications over the phone — whether it be sales, service, finance, you name it — it can be hard to conceive of bringing these communication channels together.

Dealerships 97

Dealerships Customer Technology Retail 97

AutoSuccessOnline

DECEMBER 20, 2024

In todays competitive automotive service landscape, offering financing options is no longer just a nice-to-have for auto parts and service retailers its a critical tool in the retailers arsenal. The benefits of financing flexibility extend far beyond simply making customer purchases more affordable. The result?

Finance 40

Finance Retail Repairing Customer 40

AutoSuccessOnline

DECEMBER 27, 2024

For dealerships in states that allow for calendar year submissions, January 1 marks a crucial opportunity to take advantage of favorable state laws and maximize your warranty reimbursement rates. Position Your Door Rates Correctly A competitive customer-pay pricing structure is the backbone of a successful warranty reimbursement strategy.

Repairing 98

Repairing Manufacturing MSRP Retail 98

Motor Trader

FEBRUARY 28, 2025

Four Drive Motor Retail site locations are celebrating 2024 Vauxhall Customer Excellence Awards. Customer service excellence has always been at the heart of Drive Motor Retail’s ethos, and the recognition across multiple years demonstrates how deeply ingrained exceptional service is within our company culture.

Retail 59

Retail Customer Dealerships 59

Drive.com

JANUARY 20, 2025

Disclaimer: Unless stated otherwise, the prices listed in this article are the recommended retail price and do not include on-road costs. Wait times vary depending on the model, variant and specification requirements of each customer. With this in mind, here are the estimated wait times for every Toyota model in Australia for 2025.

Retail 105

Retail Customer Sales Networking 105

CarExpert

JANUARY 20, 2025

Polestar has arrived in Adelaide, opening the doors to its first South Australian dealership as part of a wider retail expansion. The new dealership is located on Glen Osmond Road in the inner southern Adelaide suburb of Parkside. Hundreds of new car deals are available through CarExpert right now.

Retail 95

Retail Networking Deal Buyer 95

Carscoops

MAY 15, 2024

As the luxury arm of the Hyundai Motor Group has spread its reach across the United States, Genesis has opened new retail stores in California, Missouri, Ohio, Arkansas, Texas, Florida, Georgia, Illinois, Utah, South Carolina, North Carolina, New York, and Maryland. There are 253 Genesis dealers across the U.S. in the U.S.

Retail 112

Retail Networking Spread Sales 112

Call Revu

JULY 12, 2024

by CallRevu Boost Customer Service with Call Data It’s no secret that call data analytics —the process of understanding key data points from numerous sales calls and extracting valuable insights into customer behavior—is crucial for customer service, sales efforts, and customer retention.

Customer 105

Customer Retail Technology Dealerships 105

AutoSuccessOnline

JANUARY 16, 2025

The National Automobile Dealers Association (NADA) Show, which will be held in New Orleans in January 2025, is one of the most impactful events in the automotive retail sector. Attending NADA offers dealerships a wealth of opportunities for growth, networking and innovation. Benefits of Dealerships Attending NADA 1.

Dealerships 52

Dealerships Networking Retail Technology 52

Motor Trader

FEBRUARY 3, 2025

Joining the IMDA is Allan Thompson, MD of County Garage Ford and chairman of the National Ford Retail Dealers Association (NFRDA). He holds a Retail Automotive masters degree with Loughborough university, developed in collaboration with Ford Motor Company and is a fellow with the IMI.

Retail 106

Retail Automotive Development Dealerships 106

Dealer World

FEBRUARY 24, 2025

Transaction marks Kerrigan Advisors 286 th dealership sold, 21 st franchise sold in the Northeast region and 37 th Toyota franchise sold since inception. Sale of highest volume dealership in Greensburg, PA, underscores growing success of Pittsburgh market, where Toyota is the top volume import franchise. times the U.S.

Automotive 75

Automotive Retail Sales Banking 75

AutoSuccessOnline

JANUARY 18, 2025

Clarivoy is teaming up with Treasure Data to redefine how dealerships harness the power of customer data to drive revenue growth. Together, this partnership promises to deliver an industry-first solution that enables dealerships to consolidate, clean and activate customer data to power higher engagement and conversion rates.

Dealerships 52

Dealerships Retail Customer ROI 52