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In an era where online retail is reshaping the auto industry, independent auto dealers face a significant challenge. The convenience and accessibility of online car sales platforms have changed consumer expectations, making it crucial for dealerships to evolve.
Auto industry honorees were recognized at Cherokee Media Group’s Used Car Week RENTON, WA – December 3, 2024 – Car Pros Automotive Group, a leading automotive sales and service group, announced today that CFO Shirley Jones was honored with a 2024 “Women in Retail” award from Cherokee Media Group. Visit [link] to learn more.
John Clark Motor Group has officially opened a multi-franchise Seat, Cupra and Skoda dealership at Broomhill Road, Dundee. Located opposite the John Clark Volvo & Mini dealerships, this location is the first within the Volkswagen UK network to introduce a multi-brand retail concept.
Marshall Motor is pushing ahead with the closure of two Volkswagen and four Peugeot dealerships. The Volkswagen dealerships set for closure are in Horsham and Aylesbury. Marshall Motor Group will be writing to its customers to advise them of alternative sales, service and parts facilities.
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As dealerships face increasing pressure to optimize inventory, reduce risk, and drive profitability, AI and machine learning are providing new ways to automate decision-making and enhance operational efficiency. Using AI-powered assistants to handle dealershipcustomer inquiries and internal reporting.
The strong customer service of Right Track Cars, Golden Hill Garage and first4car.com has been acknowledged by Auto Trader Highly Rated 2024. Retailers are selected based on recognition from their customers who rate them highly on Auto Trader. As a small family-run business, having a 4.9-star
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1 when it comes to brand reputation, according to the latest study by customer review and reputation management platform Widewail. million Google customer reviews among 18,000 American new-car dealers in 2023 and 24, using artificial intelligence to find and analyze trends in customer experience at scale. Lexus is again No.
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The Growing Cybersecurity Threat in the Automotive Industry As Security Intelligence explains, a huge majority (85%) of surveyed dealerships note cybersecurity as one of the most important aspects of operation. Not surprisingly, only 37% of auto retailers are confident in the current protection, which is a 21% decrease from 2021.
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Dealership service department customer satisfaction was strong in 2024 though a bit less so for owners of electric and plug-in hybrid vehicles. While its no surprise that customers gravitate to operations that serve them well, the study clearly shows good service leads to loyal customers, J.D. Powers 2025 U.S.
Thats the finding of a Lotlinx which found that 78% of US car dealerships are uncertain about using predictive data, with only 5% implementing AI. It found that just 21% of dealerships are employing AI for customer relationship management and lead scoring. Despite challenges, 80% plan to adopt AI by 2025.
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Matt Bowers Group, owned by Matt Bowers, operates six dealerships located across Louisiana, Alabama, and Tennessee. This transaction represents Kerrigan Advisors 283 rd dealership and 133 rd franchise sold in the South since 2015 and the 79 th franchise sold this year. Bohn in 1924 in New Orleans.
Car Pros Automotive Group announced that 2024 was another year of sales leadership and customer service excellence for its dealerships. 1 in new Kia retail sales in the nation. 22 retail sales volume Honda dealer in the nation. 22 retail sales volume Honda dealer in the nation.
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Cox Automotive showcased new retail and wholesale solutions designed to fuel the future of car buying and selling during NADA Show 2025, the National Automotive Dealers Association’s annual convention, in New Orleans. As noted in its forecast for 2025 , Cox Automotive is expecting further industry growth in the year ahead.
A new report claims retailers could bank thousands of dollars on every 2024 / 2025 Charger Daytona they sell, and that’s before the inevitable markups enter the conversation. For dealerships, it’s a windfall. Dodge dealers are set for some big paydays if they can persuade drivers to take a new Charger EV home. For buyers?
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Eden Motor Group was formed 20 years ago by CEO Graeme Potts, and Vauxhall Motors in 2008, and has grown since launch to over 20 dealerships across the south, representing Hyundai, Mazda, MG, Peugeot and Vauxhall. This story continues at Eden Automotive sees pre-tax losses rise to 6.6m in 2023 Or just read more coverage at Motor Trader
Limited dealership space and rising holding costs further exacerbate this issue, highlighting the need for more effective inventory management solutions. These factors contribute to a cycle where dealerships resort to frequent markdowns, which potentially only temporarily address inventory issues.
Reynolds and Reynolds recently announced a partnership with Kimoby, a North American software company known for its Dealership Engagement System, that optimizes customer interactions to create great experiences, build loyalty, and drive revenue growth.
Scout Motors infuriated VW dealers across the United States last week when it confirmed that the upcoming Terra and Traveler will be available via a direct-sale model rather than through existing dealerships. The company plans to establish dedicated retail spaces across the country, allowing shoppers to place orders online.
That bring a requirement for faster growth, which means we need to expand our retail footprint quite aggressively.” Galvin said that retail expansion isn’t just focused on new car sales, but on growing its approved used offering. The firm currently has nine Spaces across the UK, all of which are based in shopping centres.
In addition to being the 80 th franchise Kerrigan Advisors has sold in 2024, the completion of this transaction represents Kerrigan Advisors 54 th franchise sold in the Mid-Atlantic region and its 284 th dealership transaction since 2014. We were honored to support him in bringing this transaction to a positive close."
In a dealership, phone calls carry the brunt of the load when it comes to communication with customers. With so many dealership employees involved in customer communications over the phone — whether it be sales, service, finance, you name it — it can be hard to conceive of bringing these communication channels together.
As we reflect on the 2024 automotive landscape, its clear that dealerships faced a year of significant challenges and transformations, particularly in finance and insurance (F&I). Renewed Focus on Training and Technology The year 2024 also saw a shift in how dealers approached F&I training and customer presentation.
The Reynolds and Reynolds Company reported the company was pleased to welcome 2025 with a look back at the previous year and the accomplishments that allowed its customers to grow and be more profitable. Reynolds grew its footprint again in 2024, increasing its number of new customers by 30%, building on outstanding growth in 2023.
For dealerships in states that allow for calendar year submissions, January 1 marks a crucial opportunity to take advantage of favorable state laws and maximize your warranty reimbursement rates. Position Your Door Rates Correctly A competitive customer-pay pricing structure is the backbone of a successful warranty reimbursement strategy.
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Four Drive Motor Retail site locations are celebrating 2024 Vauxhall Customer Excellence Awards. Customer service excellence has always been at the heart of Drive Motor Retail’s ethos, and the recognition across multiple years demonstrates how deeply ingrained exceptional service is within our company culture.
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