The Risk When the Customer Is Not in the Dealership
AutoDealer Today
AUGUST 5, 2024
Take this series of steps to help protect your business from fraud by this method.
VW Group vehicles held at US Customs finally being shipped
Motor Authority
MARCH 13, 2024
Customs are now being released and shipped out to dealerships. Thousands of vehicles from several Volkswagen Group brands that were being held at ports since late January by U.S. A company spokesman told Motor Authority that VW Group expects all vehicles that were held to be delivered by the end of March.
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New Porsches face delays at ports due to customs issue
Motor Authority
FEBRUARY 8, 2024
are being held up at ports due to an undisclosed customs issue. A company spokesman said a small electronic component, thought to be a microchip, needs to be replaced before the vehicles can be released and shipped to dealerships. Most new Porsches entering the U.S.
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Building Customer Loyalty in the Age of Online Retail: Strategies for Auto Dealers in 2024
Get My Auto
JANUARY 5, 2024
The convenience and accessibility of online car sales platforms have changed consumer expectations, making it crucial for dealerships to evolve. This post […] The post Building Customer Loyalty in the Age of Online Retail: Strategies for Auto Dealers in 2024 appeared first on Get My Auto.
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New Porsches face delays at ports due to US Customs' issue
Motor Authority
FEBRUARY 8, 2024
are being held up at ports due to an undisclosed customs issue. A company spokesman said a small electronic component, thought to be a microchip, needs to be replaced before the vehicles can be released and shipped to dealerships. Most new Porsches entering the U.S.
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Innovative Dealership Customer-Retention Strategies
F&I and Showroom
JANUARY 6, 2025
Such approaches are vital, especially since keeping existing customers comes with lower costs than attracting new ones.
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Why Isn’t Your Dealership Maximizing VDPs in Your Lead-Gen Strategy?
AutoSuccessOnline
DECEMBER 27, 2024
Auto dealerships today face many challenges in maximizing their lead generation efforts. While many dealerships are already using VDPs, they often fail to leverage them to their full potential. This oversight can result in missed opportunities and reduced conversion rates, ultimately impacting the dealership’s bottom line.
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How Can Auto Dealers Reduce Appointment No-Shows and Boost Customer Engagement
Get My Auto
OCTOBER 31, 2024
Appointment no-shows are one of the most common and costly challenges faced by auto dealerships.
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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy
AutoSuccessOnline
NOVEMBER 26, 2024
Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.
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Integrating CRM with Inventory Management: A Game Changer for Auto Dealerships
Get My Auto
JULY 12, 2024
The automotive industry is highly competitive, and auto dealerships need to leverage every available tool to stay ahead.
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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox
AutoSuccessOnline
NOVEMBER 12, 2024
Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle.
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SEO, SEM, & Display Advertising is Crucial for Car Dealership Marketing Strategy
Get My Auto
JUNE 14, 2024
Why Incorporating SEO, SEM, and Display Advertising is Crucial for a Successful Car Dealership Marketing Strategy In today’s digital age, the success of an auto dealership heavily relies on its online presence.
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Honest Abe Auto Sales Ordered To Pay Customers Nearly $500k For Lying
Carscoops
JULY 18, 2024
Indiana business running four used-car dealerships agreed to fork over almost half a million bucks to former customers. According to the State Attorney General, the dealer used deceptive practices to charge customers thousands more. Honest Abe’s has used car dealerships at 4401 N. Four more payments of $85,039.40
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Leveraging Generative AI for Business and Marketing of Your Auto Dealership
Get My Auto
JUNE 30, 2024
Auto dealerships, traditionally reliant on in-person interactions and manual processes, are now embracing AI to enhance customer experiences, streamline operations, and […] The post Leveraging Generative AI for Business and Marketing of Your Auto Dealership appeared first on Get My Auto.
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Ford Everest and Transit Custom recalled
CarExpert
OCTOBER 13, 2024
Ford is recalling over 38,000 vehicles across its Everest and Transit Custom lines due to the risk of injury to someone who blocks a closing window with a body part. If you have any further questions, you can contact your Ford dealership or the Ford Customer Relationship Centre on 13 36 73.
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Navigating Rising Dealership Costs: How Technology Can Boost Dealer Profits
AutoDealer Today
JULY 1, 2024
Facing economic hurdles and increased costs, dealerships need to safeguard profits. Discover how advanced tech can streamline operations, enhance customer satisfaction, and boost profitability in today’s challenging automotive market.
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Navigating Rising Dealership Costs: How Technology Can Boost Dealer Profits
AutoDealer Today
JUNE 1, 2024
Facing economic hurdles and increased costs, dealerships need to safeguard profits. Discover how advanced tech can streamline operations, enhance customer satisfaction, and boost profitability in today’s challenging automotive market.
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This Florida Dealer’s Solution To A Missed Payment? Carjack The Customer
Carscoops
OCTOBER 20, 2024
An employee from a family-run dealership in Florida was convicted of carjacking a customer. In the world of car dealerships, payment disputes typically unfold with a few phone calls to the bank or a stack of paperwork behind closed doors, not in the streets with threats and guns. Department of Justice.
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Fortify Your Dealership: Combatting the Rise in Vehicle Theft with Advanced Recovery Systems
AutoDealer Today
MAY 1, 2024
As vehicle theft at dealerships escalates, impacting inventory worth an estimated $300 million annually and dealership reputations, the need for robust security measures has never been more urgent.
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SEO Strategies for Dealerships: Proven Techniques to Sell More Cars in 2025
Turbo Marketing Solutions
DECEMBER 12, 2024
In a world where most car buyers begin their journey with an online search, having a strong presence on search engines is essential for dealerships looking to increase sales in 2025. You might think that simply having a website is enough, but effective SEO strategies are key to ensuring that potential customers find you first.
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With the Current Pace of Digital Transformation, What Does the Future Hold for Auto Dealerships?
Get My Auto
SEPTEMBER 30, 2024
For auto dealerships, the future lies in adopting omni-channel marketing and customer engagement strategies to meet the demands of today’s buyers. This approach not only enhances the […] The post With the Current Pace of Digital Transformation, What Does the Future Hold for Auto Dealerships?
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Maximizing Customer Experience with Hosted Phone Systems
Call Revu
DECEMBER 5, 2024
These phone systems streamline internal priorities and methodologies, sure, but they can also tangibly improve customer satisfaction, holistic communications, and customer feedback integration. These rules can be changed whenever you like in response to your current situation, maximizing operational efficiency and customer experiences.
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Nissan Dealer Employee Facing 20 Years For Illegally Selling Lift Kits, Costing Dealership $575k
Carscoops
DECEMBER 1, 2024
A former parts and service director at Formula Nissan in Barre, Vermont, has pleaded guilty to mail fraud for ordering lift kits but then selling them privately in a scheme that cost the dealership over $575,000. From January 2021 until September 2022, he used his position to order several parts from Nissan North America.
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Porsche To Shut 30% Of Its Dealerships In China After Sales Tumble
Carscoops
DECEMBER 11, 2024
The company plans to close nearly 40 dealerships in the country by the end of 2026. Porsche currently operates 138 dealerships across China , but the boss of Porsche China, Alexander Pollich, has revealed this will be cut to approximately 100 by the end of 2026. Big changes are afoot for Porsche’s business in China.
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Pinewood expands customer base with new Lithia UK users
Motor Trader
OCTOBER 2, 2024
In February Pendragon sold its dealerships to US dealer group Lithia for £367m, but retained Pinewood, which remained listed on the stock exchange as a pure play software business. Lithia also struck a deal with Pinewood to use DMS in selected dealerships. Pinewood used to belong to dealer group Pendragon.
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Media post: How to Identify a Reputable Car Dealership: 5 Tips and Tricks to Follow
Best Selling Cars Blog
APRIL 10, 2024
The right dealership can mean the difference between a smooth and stress-free purchase and an expensive nightmare. In this article we are going to discuss five tips and tricks that you should follow when attempting to identify a reputable car dealership. When you visit a dealership, pay attention to the details.
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Leveraging ChatGPT for Car Dealerships Success: A Comprehensive Guide
Shawn Ryder
OCTOBER 8, 2024
Today, artificial intelligence (AI) represents the next frontier of transformation, providing car dealerships with powerful tools to enhance customer engagement, streamline operations, and increase sales. ChatGPT, developed by OpenAI, is leading the way in transforming how dealerships interact with customers and market their services.
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Leveraging Data Analytics: How Car Dealerships Can Drive Better Marketing Decisions
Shawn Ryder
OCTOBER 16, 2024
Car dealerships need to leverage data analytics to gain insights that can drive better marketing strategies and ultimately boost sales. This post will explore how car dealerships can utilize data analytics effectively, offering actionable steps and practical tips to enhance marketing efforts.
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Ford Refutes Hacker Breach Of 44,000 Customer Records, As Mazda Reacts To Security Flaw
Carscoops
NOVEMBER 20, 2024
Ford has denied a cyber security report that data from thousands of its customers has leaked online. Hackers alleged in a forum post they accessed data on 44,000 customers, including names and locations. The company investigated the report and say there was no breach of its system or leak of personal customer data.
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Evans Halshaw opens MG dealership in Banbury
Motor Trader
SEPTEMBER 24, 2024
Evans Halshaw is opening a new MG car dealership in Banbury 1 October. Existing Sales and Motability customers will be offered the opportunity to stay with Citroen and will be directed to continue their sales journey at Evans Halshaw Citroen in Bedford. The new MG car dealership will replace the existing Citroen Banbury store.
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Dealership Productivity: Where AI Can Help
AutoSuccessOnline
OCTOBER 23, 2024
You have the negotiation, where the amount of information the customer has is through the roof. What tool truly allows the salesperson to do less per customer? As the dealership has become more complex, adding more tools has had virtually zero impact on salesperson productivity. Follow up with an upset customer.
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Holden opens £3.5m Volvo dealership in King’s Lynn
Motor Trader
SEPTEMBER 30, 2024
Volvo dealership in King’s Lynn. This is a truly significant investment for us, and we’ve put a lot of work into creating the perfect space in which customers can feel relaxed and comfortable. It will be a pleasure to welcome existing customers and new guests to our new home to discuss all their motoring needs.”
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Key Metrics to Track in 2025 for Dealership Success
Auto Alert
DECEMBER 26, 2024
Key Metrics to Track in 2025 for Dealership Success Dealership metrics are measurable quantities used to evaluate performance and drive decision-making. They are essential for tracking every process that keeps your dealership running smoothly. Lead Conversion Rate: Tracks the percentage of leads that turn into buyers.
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Bentley Built Four Custom Continental GT Speed Cabrios Just For A California Dealer
Carscoops
NOVEMBER 21, 2024
The four custom Bentleys are part of the ‘Expressions of Texture’ Collection. One of Bentley’s dealerships in California has worked hand-in-hand with the Mulliner bespoke studio to create four special Continental GT Speed Convertibles for its most discerned clients. Custom quilting is also found across the seats.
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Leveraging Local SEO to Attract More Customers to Your Automotive Dealership
Shawn Ryder
JANUARY 17, 2025
In today’s competitive automotive market, attracting local customers is paramount for the success of any dealership. This practice focuses on optimizing your online presence for local search results, making it easier for potential customers in your area to find your dealership.
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Protect Your Dealership from the Growing Threat of Cyberattacks
AutoSuccessOnline
NOVEMBER 15, 2024
Dealerships are especially vulnerable, evidenced by the June 2024 cyberattack on CDK Global that affected 15,000 car dealerships and resulted in an estimated $1 billion in collective damages. For most of today’s businesses — dealerships included — the cybersecurity mindset has become “not if, but when.”
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FTC Says 90% Of Buyers Paid $2,000 More Than Advertised At Stellantis, GM And Ford Dealer Group
Carscoops
JANUARY 5, 2025
Car dealerships don’t exactly have a squeaky-clean image to begin with, and stories like this one aren’t doing the industry any favors. Drivers’ Data to Insurers The allegations claim violations of the FTC Act and Maryland’s Consumer Protection Act, accusing Lindsay of consistently misleading customers about pricing.
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Bristol Street Motors opens new £820K dealership
Motor Trader
DECEMBER 2, 2024
Bristol Street Motors has opened its Renault and Dacia dealership in Plymouth, following an investment of £820,000. Darren Goble, CMA General Manager, said: “I am incredibly excited to be at the wheel as we expand our presence in the region with this outstanding dealership. “It
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Harwoods Group to open BYD dealerships in Crawley and Coulsdon
Motor Trader
OCTOBER 8, 2024
Harwoods Group opened its new BYD dealership in Crawley (Manor Royal) yesterday and its BYD dealership in Coulsdon (Brighton Road) will open on Friday. We are confident that our customers will be impressed not only by the innovative vehicles on offer but by the exceptional service provided at Harwoods BYD.”
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Forget Dealerships, Rolls-Royce Opens Private NYC Apartment For Wealthiest Clients
Carscoops
SEPTEMBER 26, 2024
Luxury car brands like to give their customers the ultimate white-glove experience, guiding them through every step of the ordering process and allowing them to make bespoke personalizations. A similar Private Office will be opened in Seoul, Korea, before the end of the year. The office encompasses 6,000 square feet and includes a terrace.
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TMS Volvo relocates to new dealership in Leicester
Motor Trader
SEPTEMBER 20, 2024
“This is a truly significant investment for us, and we’ve put a lot of work into creating the perfect space in which customers can feel relaxed and comfortable. This story continues at TMS Volvo relocates to new dealership in Leicester Or just read more coverage at Motor Trader
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JCT600 opens new Rolls-Royce dealership in Leeds
Motor Trader
SEPTEMBER 24, 2024
JCT600 has opened a new Rolls-Royce showroom in Leeds, which is the largest in Europe The centre piece of the showroom is the Atelier, where customers can customise their car from options, including wood veneers, leathers, embroidery threads and lambswool samples.
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10 Ways to Retain Top Talent at Your Dealership
Auto Alert
DECEMBER 12, 2024
10 Ways to Retain Top Talent at Your Dealership Finding and hiring qualified employees is one of the dealerships top challenges. Dealership turnover is frustrating, costly, and way too common. With dealership employee turnover comes high recruitment costs, from finding candidates to onboarding and training.
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Furious Subaru Driver Smashes Into Utah Mazda Dealership After Refund Dispute
Carscoops
DECEMBER 10, 2024
An unhappy customer drove through the glass doors of a Mazda dealership in Utah on Monday. The dealership refused to issue a refund, leading to the customer’s reckless response. Sometimes customer disputes escalate in unexpected ways, but rarely do they involve shattered glass and a car in the showroom.
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