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EVALUATE YOUR DEALERSHIP SALES TEAM PERFORMANCE

Dealer World

Dollar metrics Inventory turnover Per-vehicle revenue targets Used/new vehicle sales ratio Sales per employee Call-appointment ratios Lead follow-up times Conversion rates Of course, many aspects of these numbers are related, and it takes a keen eye to understand exactly how they’re influencing your overall sales goals.

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The Vast Majority of OEMs are Making Contingency ICE Production Plans as EV Sales Miss Projections, but are Increasingly Optimistic about Health of US Auto Retail Industry

Dealer World

The survey offers a candid, on-the-ground view of auto retail’s opportunities and challenges in the near and medium term,” said Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. As with 2023, a slim minority project dealership earnings to increase in the near-term.

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YOU HAVE A BDC BECAUSE IT’S WHAT YOU WERE TOLD TO DO—BUT IS IT DOING OK OR AMAZINGLY WELL?

Dealer World

OK: 20% of your customer appointments being high-intent leads is about what your sales team will need to hit those monthly sales goals. Outbound BDC calls are critical to the long-term growth of your business. Amazing: Your BDC agents need to be making twice as many outbound calls as inbound.

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Dealership Training: Handling Phone Leads That Convert to a Sale

Dealer World

Ironing out your procedures opens the door for better visibility, but it also keeps sales consultants and BD agents focused on their calls… instead of fiddling with an unreliable CRM. This is an essential part of what makes a solid BDC work: long-term, repeated, results-driven coaching.

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6 REASONS TO INVEST IN SALES TEAM TRAINING FOR YOUR DEALERSHIP

Dealer World

Investing in a great training program is one of the best ways to increase all of your key metrics and meet your monthly sales goals. If you want to keep your customers happy while maintaining the consistency of your brand message, sales team training is one of the best ways to keep everyone in your sales department on point.

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STRUGGLING DEALERSHIP SALES TEAM? YOU NEED A MYSTERY SHOPPER!

Dealer World

Over time, increasing individualization of key content can result in inconsistent experiences that impact sales goals. The best training consultants can achieve great results in surprisingly little time by utilizing mystery shops. However, not every consultant’s mystery shopper program delivers great results.