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EVALUATE YOUR DEALERSHIP SALES TEAM PERFORMANCE

Dealer World

Dollar metrics Inventory turnover Per-vehicle revenue targets Used/new vehicle sales ratio Sales per employee Call-appointment ratios Lead follow-up times Conversion rates Of course, many aspects of these numbers are related, and it takes a keen eye to understand exactly how they’re influencing your overall sales goals.

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The Vast Majority of OEMs are Making Contingency ICE Production Plans as EV Sales Miss Projections, but are Increasingly Optimistic about Health of US Auto Retail Industry

Dealer World

These results are consistent with the declining sales growth in EVs – through June 2024, EV sales growth is down 84% compared to 2023. Days’ supply of new vehicles is expected to normalize at 60-90 days in the next 12 months say 70% of respondents, up from 38% in 2023. 14% of respondents say the dealer will be the primary owner.

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WHAT IS MYSTERY SHOPPING FOR DEALERSHIP SALES TEAMS?

Dealer World

Mystery shopping involves trained consultants going undercover posing as customers so they can experience your sales team’s skills and delivery. Even if they’re a little hesitant to participate, once your team starts seeing the results on monthly sales goals and in their paychecks, they’ll definitely be on board.

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YOU HAVE A BDC BECAUSE IT’S WHAT YOU WERE TOLD TO DO—BUT IS IT DOING OK OR AMAZINGLY WELL?

Dealer World

OK: 20% of your customer appointments being high-intent leads is about what your sales team will need to hit those monthly sales goals. They will be able to help get your BDC up to speed and make the most of their time and resources for your business.

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Dealership Training: Handling Phone Leads That Convert to a Sale

Dealer World

Ironing out your procedures opens the door for better visibility, but it also keeps sales consultants and BD agents focused on their calls… instead of fiddling with an unreliable CRM. The Phone Ninjas team are experts at handling phone leads, and we can provide custom scripts for your dealership that cater to your specific sales goals.

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6 REASONS TO INVEST IN SALES TEAM TRAINING FOR YOUR DEALERSHIP

Dealer World

Investing in a great training program is one of the best ways to increase all of your key metrics and meet your monthly sales goals. INCREASE PROFIT At the end of the day, everything that happens at your dealership is about delivering a return on your investment, and training needs to give your sales team a big bang for the buck.

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STRUGGLING DEALERSHIP SALES TEAM? YOU NEED A MYSTERY SHOPPER!

Dealer World

Over time, increasing individualization of key content can result in inconsistent experiences that impact sales goals. The best training consultants can achieve great results in surprisingly little time by utilizing mystery shops. However, not every consultant’s mystery shopper program delivers great results.