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Upbeat sales staff drive customer satisfaction and shift metal

Motor Trader

Positive salespeople are tops when it comes to customer satisfaction and shifting cars. Thats the finding from JudgeService in a survey of 350,000 customers who bought a used car last year. It said showroom processes have the biggest impacts on the customer promoter scores achieved by dealers. day improvement on stock turn.

Customer 102
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Germany Private Sales Full Year 2023: Tesla Model Y and VW T-Roc top market off -1.7%

Best Selling Cars Blog

The Tesla Model Y is the favourite of private car buyers in Germany. Private sales account for 32.9% Private Sales Ratio (PSR), only 765 sales above the VW T-Roc at 38% PSR. Leader overall, the VW Golf (19%) falls to a dismal #8 PS with just 1/5 of buyers being private customers. and 951,837 (-1.7%).

Sales 245
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Customers Pull The Plug On Mercedes EV Sales, EQS Plummets 52%

Carscoops

Mercedes had a mixed year in the United States, but sales climbed 9% in 2024. Crossovers led the way and G-Class sales exceeded 10,000 units for the first time ever. EV sales plummeted with the EQB, EQE, and EQS lineups all posting significant declines. Sales figures continue to trickle in and the latest come from Mercedes-Benz.

Customer 131
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Higher prices and limited options push car buyers from new to used

Autocar

“The Fiesta , which used to account for 50% of our sales, is no longer made and the Focus will soon be dropped. These are the models we can sell to private, retail customers. Platt said the absence of a wider range of alternative models means his new car sales are down by 30%.

Buyer 145
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Personalize the Car Buyer Experience for Bigger Results

AutoDealer Today

Digital retailing can improve customer experience and make it easier and faster to complete a sale, but digital retailing provides another benefit to dealers and car buyers alike. Fewer dealers than ever view digital retailing as a barrier to forming personal connections with buyers. It builds connections.

Buyer 130
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Elon Musk is turning off potential Tesla buyers – report

Drive.com

While he has a dedicated following, Musk’s ‘polarising persona’ is costing Tesla customers, according to a new survey. It suggested the Tesla CEO’s “increasingly right-wing politics and public statements” are impacting Tesla’s reputation and sales, including his ownership of social media platform Twitter, which he renamed ‘X’.

Buyer 135
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Tesla’s Quality Control Issues Has Buyers Resorting To DIY Inspections

Carscoops

New Owner Concerns: The prevalence of these problems has led to anxiety among new Tesla buyers, prompting the creation and sale of pre-delivery inspection checklists. Profiting from Problems: One Tesla owner capitalizes on these concerns by selling printable checklists to help buyers identify potential defects before taking delivery.

Buyer 137