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Upbeat sales staff drive customer satisfaction and shift metal

Motor Trader

Positive salespeople are tops when it comes to customer satisfaction and shifting cars. Thats the finding from JudgeService in a survey of 350,000 customers who bought a used car last year. It said showroom processes have the biggest impacts on the customer promoter scores achieved by dealers. day improvement on stock turn.

Customer 108
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GM Will Penalize Corvette ZR1 Flippers By Punishing Second-Hand Buyers

Carscoops

Corvette ZR1 buyers must wait 12 months before reselling their cars or face penalties. Buyers who don’t wait will be blacklisted by Chevrolet and the second buyer loses warranty. The flagship Corvette ZR1 is almost here, and buyers are ready for it. In it, the automaker lays out all of the terms of the agreement.

Buyer 111
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Ford launches EV incentives to win over buyers with new Puma

Autocar

Blue Oval to give all EV buyers free home chargers as it aims to remove concerns about EV switch Ford UK believes the launch of the new Puma Electric can prompt buyers of its existing vehicles to make the switch to electric, and is launching a new range of incentives to help buyers do so.

Buyer 98
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Honda Dealer Ordered To Refund $3M For Charging Customers A Sales Commission

Carscoops

A Maryland Honda dealer has agreed to refund customers that it ripped off. Customers unknowingly purchased products and paid undisclosed markups. Maryland Attorney General Anthony Brown has announced a settlement with Darcars Honda, which will result in customers being refunded up to several million dollars.

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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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VW Profits Tank 42% Amid “Industry-Wide Buyer Reluctance” To EVs

Carscoops

Sales fell 8.3% Compared to this time last year, sales dropped 8.3% More: VW May Close Three German Plants, Lay Off Thousands Through the first nine months of the year, Group sales were down 4.4% The latter figure comes even as sales revenue was up slightly. Vehicle sales (units) 2,122 2,314 –8.3

Buyer 116
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What They’re Really Saying: How Sentiment Tracking Helps Dealerships Close Ready-to-Buy Customers

Call Revu

by CallRevu When it comes to a sales pipeline, not all consumers (and potential customers) are created equal. There are those who are just browsing, those who have a genuine intent to buy, and those determined to walk out with a new carits your sale to lose! But of course, TFM says, its not all about the technology.