Dealer World

DECEMBER 4, 2024

The automotive industry faces unprecedented challenges in protecting customer data privacy. The Data Privacy Landscape in Automotive Retail The automotive retail sector has undergone a significant digital transformation in recent years. million customers and potential buyers in North America.

Retail 75

Retail Customer Automotive Dealerships 75

Carscoops

JUNE 13, 2024

Infiniti wants to increase its market share, luring back previous customers that fled to Lexus and Acura. The luxury brand is also targeting a more affluent type of customer, starting with the Infiniti QX80. To achieve their goals, Infiniti is targeting a new type of customer: those with substantial disposable income.

Customer 116

Customer Retail Demographic Networking 116

Auto Remarketing

MARCH 18, 2024

As the world gradually emerges from the shadows of COVID-19, a significant shift in the car retail landscape is becoming increasingly apparent, particularly in the electric vehicle sector. Dealerships that embrace this change are poised to thrive in the new era of automotive retailing.

Retail 98

Retail Supply Chain Consulting Dealerships 98

Call Revu

JULY 12, 2024

by CallRevu Boost Customer Service with Call Data It’s no secret that call data analytics —the process of understanding key data points from numerous sales calls and extracting valuable insights into customer behavior—is crucial for customer service, sales efforts, and customer retention.

Customer 99

Customer Retail Dealerships Buyer 99

Motor Trader

OCTOBER 22, 2024

New data from JudgeService reveals that 96% of customers would recommend RAC Dealer Network retailers, with a majority reporting high satisfaction with their purchases and the service received. Car buyers correctly recognise that the RAC would only work with dealers of the highest quality.

Networking 59

Networking Retail Customer Management 59

Motor Trader

JUNE 13, 2024

The proliferation of BEVs will require automotive retailers to adopt new technologies to serve their customers better and build closer and more meaningful relationships. It has navigated the challenges presented by the pandemic, the cost of living crisis, and new technology and retail models.

Technology 104

Technology Customer Retail Management 104

CarExpert

APRIL 11, 2024

Necessary upgrades to prepare Australia’s car dealerships for the transition to electric vehicles (EV) could result in customers wearing the cost of the estimated billion-dollar investment, the industry’s peak lobby group has claimed.

Buyer 111

Buyer Networking Consulting Dealerships 111

Turbo Marketing Solutions

FEBRUARY 2, 2024

Customer Relationship Management (CRM) is like a compass, accurately guiding car dealerships towards maximized sales and customer loyalty. It offers the ability to polish operations, manage customer interactions efficiently, and see a lift in sales. Dive into CRM's ocean of possibilities!

Customer 104

Customer Management Dealerships Sales 104

Carscoops

APRIL 26, 2024

During a recent three-day event in Stuttgart held for North American retailers, Mercedes executives said the brand will increase its available combustion engine and hybrid vehicle options this year and doesn’t expect the percentage of its EV sales to increase dramatically in 2024. .”

Buyer 116

Buyer Retail MSRP Customer 116

Drive.com

AUGUST 13, 2024

From a retail standpoint, we launched April 22nd, and I can’t say the numbers, but we’ve been absolutely overwhelmed by the response,” he said. “I The post Ford F-150 Lightning electric ute proving popular with buyers, despite $170,000-plus price appeared first on Drive. tonne towing for the all-electric pick-up.

Buyer 94

Buyer Retail Bump Manufacturing 94

Autocar

DECEMBER 3, 2024

UK boss says funds from company car tax should be used to provide incentives for cheaper EVs for private buyers Vauxhall has called on the government to do more to help support private buyers of affordable electric cars , even if that requires redistributing some of the money used to support electric company cars.

Buyer 82

Buyer Retail Term Customer 82

Drive.com

JULY 8, 2024

After announcing an end to the V8 LandCruiser 70 yesterday, Toyota is warning buyers not to get caught in the crossfire if demand sparks price-gouging. My advice to anyone waiting is do not pay over retail. But I do not want people thinking they need to run out and pay over retail. Do not do it.”

Retail 85

Retail Buyer Customer Term 85

AutoSuccessOnline

DECEMBER 6, 2024

The automotive industry faces unprecedented challenges in protecting customer data privacy. Central to this process is the use of encryption in safeguarding customer data in automotive retail to avoid privacy breaches and how dealerships can implement encryption to protect their customers and businesses.

Retail 52

Retail Customer Automotive Dealerships 52

AutoSuccessOnline

FEBRUARY 19, 2024

Cox Automotive ‘s annual Car Buyer Journey (CBJ) Study reveals that satisfaction with the vehicle shopping and buying experience improved in 2023 after declining in both 2021 and 2022. At 80%, new electric vehicle (EV) buyers continue to report the highest levels of satisfaction with the process.

Buyer 80

Buyer Retail Dealerships Automotive 80

Auto Remarketing

JANUARY 14, 2025

As we step into 2025, the automotive retail industry is ready to take its next step in modernizing its operations, where artificial intelligence (AI) and machine learning (ML) are poised to reimagine dealership operations. Another critical aspect where AI is set to revolutionize dealership operations is in carryover and risk management.

Retail 59

Retail Dealerships Management Customer 59

Automotive Mastermind

SEPTEMBER 27, 2024

At the same time, industry-wide brand loyalty diminished as customers shopped around for whatever was available. As the industry continues to evolve, effectively engaging buyers across channels enables dealers to balance conquest sales with customer retention by effectively achieving both.

Buyer 52

Buyer Customer Dealerships Retail 52

Drive.com

JANUARY 7, 2025

Ford Australia is looking to clear out older stock of its Ranger, F-150, Transit, Transit Custom and Mustang Mach-E models, throwing an up to $8000 gift card bonus to customers. The offer is available on new and demo vehicles to private customers, as well as fleet buyers, and started January 1 this year running until stocks last.

Customer 69

Customer Retail Buyer 69

Motor Trader

OCTOBER 8, 2024

Most buyers will not consider used EVs despite drops in prices and improved supply, according to JudgeService research which polled the views of 5,789 buyers. The dealers who successfully communicate this to customers through marketing and face to face conversations are the ones achieving incremental used EV sales successes. “The

Buyer 69

Buyer Retail Technology Customer 69

Turbo Marketing Solutions

MARCH 5, 2024

This technology lets dealerships understand customer behavior, what they like, and how they shop. With knowledge like this, dealers can create more effective marketing plans that target customers better. It improves not just customer experience but also sales.

Customer 98

Customer Dealerships Sales Management 98

Motor Trader

OCTOBER 7, 2024

Almost two-thirds (63%) of prospective car buyers are more likely to remain in contact with a retailer that emails them about available stock, according to Marketing Delivery. Only 12% of buyers said they did not want to hear from retailers about stock that closely matches their initial enquiry.

Buyer 59

Buyer Retail Finance Dealerships 59

Turbo Marketing Solutions

APRIL 23, 2024

This technology takes advantage of data analysis to predict what buyers want before they even step foot on the dealership lot. Imagine knowing exactly what kind of car a customer wants, including make, model, and color—before they ever say a word. That's the power of predictive selling.

Customer 92

Customer Automotive Sales Dealerships 92

Carscoops

AUGUST 10, 2024

Some Volvo retailers believe the price hike will prompt buyers to cancel orders. Joe Origoni, Volvo Car USA’s head of customer care, stated that the price adjustment was implemented on May 1. Missing features It’s not just a price increase that may upset customers. We can do that,” he said. ” .

Destination Charge 111

Destination Charge Retail Customer Buyer 111

Carscoops

DECEMBER 7, 2024

A new report claims retailers could bank thousands of dollars on every 2024 / 2025 Charger Daytona they sell, and that’s before the inevitable markups enter the conversation. For buyers? Things get even more lucrative if the buyer is looking at the sportier Scat Pack. For dealerships, it’s a windfall.

MSRP 105

MSRP Banking APR Retail 105

Dealer World

JULY 29, 2024

Auto dealerships face a perpetual challenge: balancing inventory to meet customer demand without overstocking, which can lead to carryover inventory. Total new vehicle sales for June , including retail and non-retail transactions, were expected to reach between 1.3 Inventory is growing faster for new compared with used.

Retail 80

Retail Management Dealerships Sales 80

Spidersnet

NOVEMBER 29, 2024

WHY IS THE BUYER’S JOURNEY SO IMPORTANT? The majority of car buyers, in fact a whopping 70%, actually begin their journey online, at a search engine like Google. Ensuring your dealership has all the answers to the buyers’ questions at each stage of the buying journey could work wonders for your automotive sales.

Customer 52

Customer Finance Retail Dealerships 52

CarExpert

JULY 7, 2024

My advice to anyone waiting: do not pay over retail.” Mr Hanley said there’s not much he can do about 70 Series buyers who choose to resell their vehicles for a profit. Used cars are used cars, I can’t control that but I do not want people thinking they need to run out and pay over retail. Do not do it.”

Retail 105

Retail Buyer Customer Sales 105

Auto Remarketing

MAY 15, 2024

Edmunds director of insights Ivan Drury highlighted multiple tailwinds that could help the retailing of used cars. The return of holdout buyers should help bolster the supply of more affordable, older used vehicles. But not every single part of the used-car retailing scene is rosy. years in Q1 2024, compared to 7.9

Retail 105

Retail Buyer MSRP Dealerships 105

Autocar

MARCH 6, 2024

Car makers argue that private buyers should get the same incentives as fleet buyers. The government has set the direction of travel by enforcing the zero-emission vehicle mandate and ne-zero target but is doing nothing to incentivise retail customers to drive electric vehicles.

Manufacturing 130

Manufacturing Retail Buyer Automotive 130

AutoSuccessOnline

DECEMBER 4, 2024

Anyone who’s ever sold cars for a living has had this experience: a customer walks into your showroom, they express great interest in a particular vehicle, then the deal falls apart practically before it even begins. Today, this group — often called “credit invisibles” — numbers some 45 million people here in the U.S.,

Buyer 52

Buyer Deal Finance Down Payment 52

Carscoops

APRIL 8, 2024

Estimated delivery date for new Cybertruck orders is 2025 Long wait means buyers could opt for single-motor Cybertuck coming that year Tesla hopes to ramp up annual production to 250,000 units in 2025 The Tesla Cybertruck has had its fair share of teething troubles and its design is a big turn-off for plenty of traditional truck buyers.

Retail 116

Retail Buyer Customer Management 116

Jato

MARCH 21, 2024

The automotive industry has been abuzz with discussions surrounding the affordability of battery electric vehicles (BEVs) for the average retail consumer in the Big 5 European markets. Prediction #2: German car market – Retail price cuts and higher OEM incentives in 2024? In contrast, orders for ICE models were up by 11%.

Finance 111

Finance Retail Manufacturing Financing Costs 111

Carscoops

JANUARY 24, 2024

But last week it notified customers that the company had collapsed and orders were suspended, leaving customers waiting for cars wondering whether they’d see either their promised new vehicle or their money back. Last year people in China took delivery of 21.7 million cars.

Marketing 116

Marketing Retail Customer Dealerships 116

Motor Trader

AUGUST 15, 2024

Used car values across BCA’s online sales reached a 12-month high in July, with results driven by an improved stock mix and active buyer numbers reaching record levels at BCA. Significant buyer engagement and an improving mix of stock combined to drive sold volume upwards, well ahead compared to June and the same period last year.

Retail 118

Retail Buyer Deal Marketing 118

Motor Trader

DECEMBER 2, 2024

The van market is proving resistant to electrification with a “lack of curiosity and awareness” among potential buyers. She said: “Van buyers know and trust diesel and can see few obvious advantages in switching to electric. As the available stock ages and falls in price, EVs will become viable for more buyers.”

Buyer 59

Buyer Retail Sales Marketing 59

CarExpert

AUGUST 25, 2024

Cadillac is being established as a separate retail operation in Australia, and that involves selling its cars directly to customers instead of using franchised dealers. This retail format is reminiscent of rival luxury brand Genesis, which also launched in Australia with a limited number of locations that it runs itself.

Networking 98

Networking Retail Sales Customer 98

Carscoops

MARCH 15, 2024

Nissan hopes that this volume-based retail program will kick-start sales of the Rogue, the Japanese carmaker’s best-selling model in the U.S. The higher-volume retailer also expects to move most of their 2023 Rogues by the end of the month. The concern is on long-term custom. What Do The Dealers Think?

Retail 111

Retail Finance Term Dealerships 111

CarExpert

MAY 24, 2024

Genesis says its customers have embraced its build-to-order program, and its wait times are now down to two or three months across the range. Around 50 per cent of Genesis buyers build to order, the brand confirmed, which means they are specifying their own vehicles rather than choosing from existing stock.

Buyer 98

Buyer Networking Retail Customer 98