Automotive Mastermind

DECEMBER 1, 2022

As your dealership’s engagement with prospects and customers is increasingly taking place online, how much thought have you given to the customer experience that takes place in your “virtual dealership”? According to S&P Global Mobility surveys, consumers want a more simplified and digital purchase process.

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Retail Customer Dealerships Repairing 52

Automotive Mastermind

JULY 19, 2024

Fueled by rapid digitalization and shifting consumer expectations, the automotive retail industry is constantly changing. To remain competitive, dealerships must adopt proactive strategies that address evolving customer demands. According to S&P Global Mobility’s latest Vehicle Buyer Journey Study , 65% of U.S.

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Customer Retail Dealerships Buyer 52

Auto Remarketing

MARCH 18, 2024

As the world gradually emerges from the shadows of COVID-19, a significant shift in the car retail landscape is becoming increasingly apparent, particularly in the electric vehicle sector. Dealerships that embrace this change are poised to thrive in the new era of automotive retailing.

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Retail Supply Chain Consulting Dealerships 98

Cox Automotive inc

NOVEMBER 17, 2023

17, 2023 – Nearly all car dealers currently using digital retailing tools claim it has positively impacted their business, especially in customer experience and satisfaction, according to Cox Automotive’s 2023 Digitization of Car Buying Study. ATLANTA, Nov.

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Retail Customer Buyer Automotive 52

F&I and Showroom

MAY 1, 2024

Digital retailing can improve customer experience and make it easier and faster to complete a sale, but digital retailing provides another benefit to dealers and car buyers alike. Fewer dealers than ever view digital retailing as a barrier to forming personal connections with buyers. It builds connections.

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Buyer Retail Customer Automotive 52

Carscoops

JUNE 13, 2024

Infiniti wants to increase its market share, luring back previous customers that fled to Lexus and Acura. The luxury brand is also targeting a more affluent type of customer, starting with the Infiniti QX80. To achieve their goals, Infiniti is targeting a new type of customer: those with substantial disposable income.

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Customer Retail Demographic Networking 113

Automotive Mastermind

JUNE 14, 2024

In today’s increasingly digital age, providing a seamless omnichannel retail experience is more important than ever for dealers to engage and convert buyers. Customers expect to engage with dealerships both online and in-store throughout their buying journey.

Retail 52

Retail Automotive Dealerships Customer 52

Motor Trader

JUNE 13, 2024

The proliferation of BEVs will require automotive retailers to adopt new technologies to serve their customers better and build closer and more meaningful relationships. It has navigated the challenges presented by the pandemic, the cost of living crisis, and new technology and retail models.

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Technology Customer Retail Management 104

AutoSuccessOnline

JANUARY 30, 2024

Space Auto has announced a new integrated Digital Retailing and Digital Desking feature as part of its software suite beginning in January 2024. The new feature will allow car dealerships to offer customers different options for their vehicle purchases, including terms, monthly payments and rates.

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Retail Deal Dealerships Customer 52

F&I and Showroom

MARCH 1, 2024

To work with every type of car buyer and close every type of deal, today’s dealerships need to provide a new kind of shopping experience for their customers. In this guide, you’ll learn how personalization, less repetition, and greater price transparency can help your dealership retail smarter.

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Retail Dealerships Deal Buyer 52

AutoRaptor

APRIL 23, 2024

In today’s digital age, traditional car dealerships face a growing threat from online car retailers. In this article, we will explore the strategies and steps you can take to stop online car retailers from putting your dealership out of business. Enhancing Your Dealership’s Digital Presence 1.

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Retail Dealerships Finance Customer 52

Motor Trader

MAY 3, 2024

There is a strong need for retailers to support digital journeys and connect it with a buyer’s physical journey at the forecourt, the audience of the NFDA’s Driving Digital 2024 heard. Omnichannel solutions aim to provide consumers with a seamless online-offline retail experience.

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Buyer Retail Deal Dealerships 52

Shawn Ryder

SEPTEMBER 16, 2024

In today’s digital landscape, customer reviews are no longer just a nice-to-have; they are crucial for the success of automotive dealerships. In this blog post, we will explore how to effectively harness customer reviews as a powerful tool for your dealership’s digital success.

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Customer Dealerships Automotive Retail 52

Shawn Ryder

SEPTEMBER 19, 2024

In today’s competitive automotive market, car dealerships must find innovative ways to stand out and connect with customers. One of the most effective methods is through personalization strategies that maximize customer engagement. Personalization not only enhances the customer experience but also drives sales and builds brand loyalty.

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Automotive Mastermind

AUGUST 18, 2023

In the fast-changing automotive sales world, a major shift is underway in how buyers are approaching shopping and purchasing. The rapid adoption of digital retailing, brought on in 2020 due to the pandemic, has permanently changed how buyers shop for vehicles and reshaped the traditional car buying experience.

Retail 52

Retail Buyer Finance Dealerships 52

Autocar

FEBRUARY 27, 2024

The team at heycar share some predictions and advice for the year ahead from some of their current automotive retail partners The start of a new year is naturally a time for reflection: taking stock of the year just gone, while also taking the opportunity to look forward, and make plans for the year ahead. That’s not all.

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Retail Insurance Dealerships Customer 57

CarExpert

APRIL 11, 2024

Necessary upgrades to prepare Australia’s car dealerships for the transition to electric vehicles (EV) could result in customers wearing the cost of the estimated billion-dollar investment, the industry’s peak lobby group has claimed.

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Buyer Networking Consulting Dealerships 111

Shawn Ryder

SEPTEMBER 19, 2024

In the competitive world of automotive retail, building customer loyalty is essential for long-term success. As a car dealer, you may be aware that retaining existing customers is often more cost-effective than acquiring new ones. One effective way to foster this loyalty is by harnessing customer engagement strategies.

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Customer Dealerships Automotive Demographic 52

Shawn Ryder

SEPTEMBER 2, 2024

Most auto dealerships today face a rapidly evolving automotive landscape, making it imperative for you to adopt the latest technology trends to enhance customer satisfaction. As customer expectations rise, staying updated on these trends will not only help you meet their needs but also give you a competitive edge in the market.

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Technology Dealerships Customer Finance 52

AutoSuccessOnline

FEBRUARY 3, 2024

This collaboration is a significant step forward in advancing the digital retailing strategy for Kia and its dealers and reflects the shared commitment of CarNow, Kia and its dealers to elevate the automotive retailing experience. “We’re excited to play a pivotal role in ushering in a new step forward in digital retailing.

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Retail Finance Customer Automotive 52

Automotive Mastermind

JULY 28, 2023

Artificial Intelligence (AI) is ushering in a new era for the automotive retail industry, transforming the way dealerships engage with customers and drive business success. AI applications in the automotive retail industry have revolutionized customer experiences through personalized vehicle recommendations.

Retail 52

Retail Automotive Supply Chain Dealerships 52

Shawn Ryder

SEPTEMBER 15, 2024

In today’s digital landscape, social media has become a pivotal tool for car dealerships looking to enhance customer engagement and strengthen brand loyalty. Why Social Media Matters for Car Dealerships Social media allows dealerships to connect directly with customers, showcasing products and services in an interactive manner.

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Customer Dealerships Demographic Finance 52

Turbo Marketing Solutions

FEBRUARY 2, 2024

Customer Relationship Management (CRM) is like a compass, accurately guiding car dealerships towards maximized sales and customer loyalty. It offers the ability to polish operations, manage customer interactions efficiently, and see a lift in sales. Dive into CRM's ocean of possibilities!

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Customer Management Dealerships Sales 105

Carscoops

APRIL 26, 2024

During a recent three-day event in Stuttgart held for North American retailers, Mercedes executives said the brand will increase its available combustion engine and hybrid vehicle options this year and doesn’t expect the percentage of its EV sales to increase dramatically in 2024. .”

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Buyer Retail MSRP Customer 113

AutoSuccessOnline

FEBRUARY 19, 2024

Cox Automotive ‘s annual Car Buyer Journey (CBJ) Study reveals that satisfaction with the vehicle shopping and buying experience improved in 2023 after declining in both 2021 and 2022. At 80%, new electric vehicle (EV) buyers continue to report the highest levels of satisfaction with the process.

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Buyer Retail Dealerships Automotive 80

Activengage

JULY 19, 2023

Original Source: Digital Dealer | From Chat to Checkout: Optimizing the Digital Retail FunnelBy Carol Marshall, COO, ActivEngage, Inc.In the ever-evolving automotive landscape, auto dealerships are embracing the potential of online digital retail tools to enhance the car buying journey.

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Retail Automotive Dealerships Buyer 52

Motor Trader

JUNE 20, 2024

Of the 1,000 car buyers surveyed by Autoglym over a third would be willing to pay between 4% and 6% more. It said based on the average retail price of the typical used car in the UK, a 5% premium would be equivalent to an additional £835. Doing so means the customer will be more engaged and more likely to purchase.”

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Buyer Retail Customer Marketing 40

DealerOn

OCTOBER 24, 2022

Digital Retail has dramatically changed the car buying experience for both customers and dealerships. We take an in-depth look at most important questions surrounding Digital Retail in this edition of DealerOn University. Digital retail is in high demand for car buyers.

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Retail Dealerships Buyer Customer 52

Automotive Mastermind

DECEMBER 8, 2023

The ever-evolving automotive industry has seen a significant shift towards digital retailing in recent years, and that doesn’t appear to be changing any time soon. But as customers continue to look for convenience, personalization, and efficiency in their buying experiences, they’re looking both online and inside the dealership showroom.

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Customer Automotive Retail Dealerships 52

Automotive Mastermind

JANUARY 6, 2023

Expertise surrounding the future of retail is essential as recent economic shifts have caused a large degree of uncertainty for both automotive dealers and buyers. Overall, the event touched on important topics that are still relevant to this year’s discussion, including the future of automotive retail and EV sales.

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Retail Automotive Dealerships Networking 52

Automotive Mastermind

JUNE 23, 2023

Halfway through 2023, automotive dealers are continuing to deal with ongoing inventory shortages and, as a result, diminished customer loyalty. However, dealers are already seeing the effects of increased supply and weaning customer demand amid economic uncertainty. rising to 12.5 years in 2023, according to S&P Global Mobility.

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Retail Sales Dealerships Finance 52

Automotive Mastermind

NOVEMBER 3, 2023

As we approach 2024, it’s more crucial than ever for dealerships to stay ahead of the curve when it comes to knowing their customers. Buying behaviors, preferences, and product mixes are changing and new customer types are emerging. Today’s buyers in the U.S. auto dealers. auto dealers.

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Buyer Extended Warranty Dealerships Customer 52

Jato

AUGUST 29, 2023

As automotive buyers increasingly embrace the digital landscape, retailers must adapt to the changing preferences of their customers. It ensures that your inventory is precisely represented, reducing the risk of misinformation, and building trust with potential buyers.

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Customer Sales Retail Buyer 52

Motor Trader

MAY 17, 2024

We are often told that the customer experience in dealerships has been transformed in recent years through more diverse recruitment practises and improved training, reinforced by ongoing customer satisfaction surveys and mystery shopping. You would therefore expect to find this reflected in feedback from buyers.

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Customer Buyer Retail Dealerships 52

AutoSuccessOnline

JUNE 5, 2024

Inventory management remains critical for auto retailers today in determining profitability, customer satisfaction and operational efficiency. Smart retailers are turning to advanced inventory risk management technologies and reporting that give them never-seen-before insight and visibility at the vin-level of their inventory levels.

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Retail Management Dealerships Technology 52

DealerOn

NOVEMBER 4, 2021

The past two years have spurred a deeper reliance on digital retailing and the results are in: customers love it. A recent Dealer Impact Study by Roadster and NADA found that 86% of car buyers finished some portion of the transaction online. More importantly, they enjoyed the experience!

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Retail Dealerships Buyer Customer 52

Carscoops

AUGUST 10, 2024

Some Volvo retailers believe the price hike will prompt buyers to cancel orders. Joe Origoni, Volvo Car USA’s head of customer care, stated that the price adjustment was implemented on May 1. Missing features It’s not just a price increase that may upset customers. We can do that,” he said. ” .

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Destination Charge Retail Customer Buyer 109