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Genesis Motors Australia is set to open its first agency-model retail site in mid-2025, with a brand-new showroom in Sydneys northwest. Located on Victoria Avenue in Castle Hill, the upcoming Genesis Castle Hill Showcase marks a major milestone in the brands Australian expansion and introduces a new chapter in its retail approach.
The strong customer service of Right Track Cars, Golden Hill Garage and first4car.com has been acknowledged by Auto Trader Highly Rated 2024. Retailers are selected based on recognition from their customers who rate them highly on Auto Trader. As a small family-run business, having a 4.9-star
As the first quarter of 2025 ended, all was calm for used-vehicle retail prices. Bureau of Economic Analysis the lack of inexpensive new vehicles is expected to drive more customers to the used market. The post Report shows Q1 used-car retail prices calm before a potential storm appeared first on Auto Remarketing.
The most significant boosts in customer satisfaction are achieved by dealers who routinely offer test drives (up 45% to 81%) and make follow-up contact with car buyers (rising 41% to 87%), according to research of over 436,100 customer questionnaires by JudgeService. “Test drives sell cars.
In todays fast-paced and digitally driven automotive retail landscape, franchise dealerships face more competition than everfrom online-only retailers, nearby dealers offering similar inventory, and evolving customer expectations. The Shift in Automotive Retail Car buyers now start their journey online.
These are the models we can sell to private, retailcustomers. Fortunately, he’s finding that many private customers who miss the old models and who aren’t interested in electric cars are prepared to part-exchange their cars for used and nearly new Fords instead. in May, taking the decline since the start of the year to 11.3%.
WHY IS THE BUYER’S JOURNEY SO IMPORTANT? The majority of car buyers, in fact a whopping 70%, actually begin their journey online, at a search engine like Google. Ensuring your dealership has all the answers to the buyers’ questions at each stage of the buying journey could work wonders for your automotive sales.
Jaguar’s managing director claims they weren’t trying to alienate buyers with the brand’s relaunch. Jag Doesn’t Want To Push Old Customers Away One of the biggest criticisms leveled at Jaguar when the campaign kicked off was that they risked alienating the traditional, stiff-upper-lip customer base.
Digital retailing can improve customer experience and make it easier and faster to complete a sale, but digital retailing provides another benefit to dealers and car buyers alike. Fewer dealers than ever view digital retailing as a barrier to forming personal connections with buyers. It builds connections.
A new report claims retailers could bank thousands of dollars on every 2024 / 2025 Charger Daytona they sell, and that’s before the inevitable markups enter the conversation. For buyers? Things get even more lucrative if the buyer is looking at the sportier Scat Pack. For dealerships, it’s a windfall.
To work with every type of car buyer and close every type of deal, today’s dealerships need to provide a new kind of shopping experience for their customers. In this guide, you’ll learn how personalization, less repetition, and greater price transparency can help your dealership retail smarter.
Anyone who’s ever sold cars for a living has had this experience: a customer walks into your showroom, they express great interest in a particular vehicle, then the deal falls apart practically before it even begins. Today, this group — often called “credit invisibles” — numbers some 45 million people here in the U.S.,
Cox Automotive showcased new retail and wholesale solutions designed to fuel the future of car buying and selling during NADA Show 2025, the National Automotive Dealers Association’s annual convention, in New Orleans. As noted in its forecast for 2025 , Cox Automotive is expecting further industry growth in the year ahead.
The automotive industry faces unprecedented challenges in protecting customer data privacy. The Data Privacy Landscape in Automotive Retail The automotive retail sector has undergone a significant digital transformation in recent years. million customers and potential buyers in North America.
In the modern marketing landscape, understanding where to find your target audience for customer discovery is crucial for the success of any automotive dealership. Customer discovery is the process of brainstorming, validating, and refining your understanding of who your potential customers are and how you can meet their needs.
Renault Retail Group’s Dacia London West, the brand’s new flagship UK retailer, was officially opened by Laura Popescu, the Ambassador of Romania to the UK, the Mayor of Hounslow, Karen Smith and Councillor for Osterley and Spring Grove Ward, Tony Louki.
In times like these, dealerships must rethink how they make decisions in pricing, customer experiences, and more. One of the most delicate balances a dealership needs to consider, ensuring a seamless and timely customer experience is equally as important as not over-stocking on any particularly model such that revenue is in the red.
Disclaimer: Unless stated otherwise, the prices listed in this article are the recommended retail price and do not include on-road costs. Wait times vary depending on the model, variant and specification requirements of each customer. With this in mind, here are the estimated wait times for every Toyota model in Australia for 2025.
An overwhelming percentage of car dealers who use digital retailing tools are reporting encouraging results, according to the latest research by Cox Automotive. Despite the recent economic ups and downs, dealers remain highly satisfied with these digital investments because of their positive impact on both customer and staff experience.”
Attracting new customers will be critical for success in light of stricter regulatory targets, uncertain brand loyalty, and growth of marques and models. And with the more attractively priced and available stock in recent months helping to fuel new car interest, the overall retail market is entering 2025 on a strong footing.”
Motorpoint is to open its 21st retail store on the former CarStore site in Norwich. Set to open in mid-December, Motorpoint Norwich will strengthen the used car retailer’s presence in the East of England and follows the opening of its Ipswich store in May 2023.
He told BBC News that the current government strategy was a policy of hope above reality and that ZEV Mandate EV targets had crushed retail car sales volumes to levels lower than during Covid when showrooms were shut This is a policy of hope above reality. There are no financial incentives for private customers to buy electric vehicles.
Polestar has arrived in Adelaide, opening the doors to its first South Australian dealership as part of a wider retail expansion. Polestar says the new Adelaide location is part of the company’s “transition [to] a more active retail model”, which will see the Geely-owned brand partner with dealer partners around the country.
UK boss says funds from company car tax should be used to provide incentives for cheaper EVs for private buyers Vauxhall has called on the government to do more to help support private buyers of affordable electric cars , even if that requires redistributing some of the money used to support electric company cars.
Infiniti wants to increase its market share, luring back previous customers that fled to Lexus and Acura. The luxury brand is also targeting a more affluent type of customer, starting with the Infiniti QX80. To achieve their goals, Infiniti is targeting a new type of customer: those with substantial disposable income.
Customers could only view available EV inventory through Ford’s website, limiting buying options. This meant buyers couldn’t see models on individual dealer sites or on platforms like Autotrader and Cars.com. “Our intent all along was to better serve the customer,” he said.
The report offers accurate, unparalleled insights into the current state of the automotive retail market for both new and used vehicles, inventory risk, vehicle sales, consumer preferences, and markdown/pricing strategies. Lotlinx Customer Performance Despite market pressures, Lotlinx customers continued to outperform industry averages.
With the average price of new vehicles hovering around $48,000 and interest rates for auto loans reaching their highest levels in decades, many potential buyers found themselves priced out of the market. Affordability Defined 2024 The affordability issue that defined much of 2024 was a multifaceted challenge for dealers.
The Mid-Atlantic boasts one of the countrys strongest economies and is highly sought after by today's buyers, as we have learned across the 54 franchises successfully sold by Kerrigan Advisors in this region, said Erin Kerrigan, Founder & Managing Director of Kerrigan Advisors. To access The Kerrigan Index, click here.
by CallRevu Boost Customer Service with Call Data It’s no secret that call data analytics —the process of understanding key data points from numerous sales calls and extracting valuable insights into customer behavior—is crucial for customer service, sales efforts, and customer retention.
We've got the products, we've got the ranges, we've got the customer experience and we've got competitive offers in the market because we wouldn't be achieving the mandate and achieving a level of market share on BEVs if we didn't have the right level of competitiveness. So hopefully we may see something.
The proliferation of BEVs will require automotive retailers to adopt new technologies to serve their customers better and build closer and more meaningful relationships. It has navigated the challenges presented by the pandemic, the cost of living crisis, and new technology and retail models.
We are honored to continue to support the Bohn family, this time in the sale of their Hyundai Genesis dealership, a transaction that, again, underscores the enduring strength of the auto retail market in the South, said Gabe Robleto, Senior Vice President, Sell-Side Advisory at Kerrigan Advisors. To access The Kerrigan Index, click here.
Motorpoint Norwich, the 21st store in Motorpoint’s retail network, is set to open this Friday on Turnpike Close. Car buyers can have a vehicle from any Motorpoint store moved to Norwich free of charge. This means that customers can browse over 5,000 cars online knowing it’ll be delivered to the store at their request.”
izmocars has launched izmoemporio , a revolutionary digital retail enablement platform that elevates the online car shopping experience. Today’s digital retail solutions often assume that car buyers have already decided on the exact vehicle they wish to purchase.
As businesses strive for growth and customer retention, many overlook the potential locked within their old lead lists. Industries with Abundant Old Leads Several sectors hold significant numbers of outdated leads, simply due to the nature of their businesses and customer relationships. Why Engage Old Leads?
Necessary upgrades to prepare Australia’s car dealerships for the transition to electric vehicles (EV) could result in customers wearing the cost of the estimated billion-dollar investment, the industry’s peak lobby group has claimed.
Skywell UK general manager, David Clark said: As a family-owned business, Bob Davies Car Sales has a long history, offering fantastic customer service, to car buyers in South Wales, and I am very pleased to welcome them to our growing network. Skywell offers the BE11, a D-segment all-electric family SUV.
From a retail standpoint, we launched April 22nd, and I can’t say the numbers, but we’ve been absolutely overwhelmed by the response,” he said. “I The post Ford F-150 Lightning electric ute proving popular with buyers, despite $170,000-plus price appeared first on Drive. tonne towing for the all-electric pick-up.
In the UK the brand currently has 44 Leapmotor retailers as part of the existing Stellantis network and this is expected to grow to 80 by the end of 2025. We believe customers shouldnt have to compromise on quality for affordability and that this is truly a value without compromise proposition for UK car buyers.
As an old automotive retail veteran, I remember decades ago when automotive dealers looked down on lower margin quick service work, oil changes, brakes, tires, and more or less abdicated that business to others. What about renting cars? Inventory management works on the used car side as well.
During a recent three-day event in Stuttgart held for North American retailers, Mercedes executives said the brand will increase its available combustion engine and hybrid vehicle options this year and doesn’t expect the percentage of its EV sales to increase dramatically in 2024. .”
Amazon uses its extensive data to identify potential car buyers based on personal profiles, including vehicle ownership and major life events (e.g., This enables dealerships to reach genuinely interested buyers while avoiding wasted advertising efforts on non-buyers. a new baby).
As potential customers increasingly shift towards online research and shopping, implementing robust digital marketing strategies can significantly boost visibility and drive sales. In this blog, we explore how automotive retailers can leverage various digital marketing tactics to thrive in the Van Voorhis and greater Pennsylvania market.
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