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FTC Says 90% Of Buyers Paid $2,000 More Than Advertised At Stellantis, GM And Ford Dealer Group

Carscoops

Nearly 90% of buyers allegedly paid $2,000 more than advertised between 2020 and 2023. Drivers’ Data to Insurers The allegations claim violations of the FTC Act and Maryland’s Consumer Protection Act, accusing Lindsay of consistently misleading customers about pricing. More: Texas Sues GM For Illegally Selling 1.8M

Buyer 116
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Tesla’s Quality Control Issues Has Buyers Resorting To DIY Inspections

Carscoops

New Owner Concerns: The prevalence of these problems has led to anxiety among new Tesla buyers, prompting the creation and sale of pre-delivery inspection checklists. Profiting from Problems: One Tesla owner capitalizes on these concerns by selling printable checklists to help buyers identify potential defects before taking delivery.

Buyer 137
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SoFlo Customs Launches Two Custom Trucks Based On The Jeep Wrangler, Ford Bronco

Carscoops

SoFlo Customs just launched two new models. Off-roaders love customizing their vehicles and a small company in South Florida knows that. SoFlo Customs announced two off-road machines that you can’t get from automakers no matter how much you pay. Evidently, the longer wheelbase actually makes the Bronco more manageable too.

Customer 105
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Volkswagen Financial Services fined £5.4m over vulnerable customer treatment

Autocar

in compensation to some 110,000 buyers Volkswagen Financial Services (VWFS) has been fined £5.4 million by the UK’s Financial Conduct Authority (FCA) for failures over its treatment of customers in financial difficulty. to some 110,000 customers “who may have suffered harm” because of these failings, the FCA confirmed.

Customer 111
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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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Customer Buys $18K CPO Nissan Pathfinder, Faces Shocking $31K Repair Bill In 10 Months

Carscoops

Certified pre-owned programs can offer buyers a solid deal and warranty coverage they wouldn’t otherwise get in the used-car market. That’s one reason that the customer in this story picked out their 2017 Nissan Pathfinder. The dealer claimed the car should not have been certified due to warranty issues.

Repairing 111
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Kia Says Buyers Are Warming Up To Tasman’s Looks

Carscoops

While recently speaking with members of the Australian media, local Kia general manager of marketing Dean Norbiato said surveys sent out about the Tasman since its unveiling show there’s been a shift in how people feel about it. We’ve done some customer research as well.

Buyer 98