Fladco

MARCH 20, 2024

In the rapidly evolving auto dealership industry, delivering outstanding customer service has emerged as a paramount strategy for differentiation and growth. The implications of this dynamic environment are clear—dealerships must prioritize every customer interaction, turning it into an opportunity for excellence.

Customer 105

Customer Dealerships Demographic Networking 105

AutoSuccessOnline

NOVEMBER 12, 2024

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle.

Customer 98

Customer Repairing Dealerships Automotive 98

Shawn Ryder

OCTOBER 8, 2024

Today, artificial intelligence (AI) represents the next frontier of transformation, providing car dealerships with powerful tools to enhance customer engagement, streamline operations, and increase sales. ChatGPT, developed by OpenAI, is leading the way in transforming how dealerships interact with customers and market their services.

Dealerships 105

Dealerships Finance Pre-Qualify Customer 105

Turbo Marketing Solutions

DECEMBER 12, 2024

In a world where most car buyers begin their journey with an online search, having a strong presence on search engines is essential for dealerships looking to increase sales in 2025. You might think that simply having a website is enough, but effective SEO strategies are key to ensuring that potential customers find you first.

Dealerships 98

Dealerships Customer Marketing Automotive 98

CarExpert

APRIL 11, 2024

Necessary upgrades to prepare Australia’s car dealerships for the transition to electric vehicles (EV) could result in customers wearing the cost of the estimated billion-dollar investment, the industry’s peak lobby group has claimed.

Buyer 111

Buyer Networking Consulting Dealerships 111

Carscoops

NOVEMBER 11, 2024

Mercedes-Benz dealerships in the US can receive up to $3,000 for each 2024MY EV they sell. It will be up to individual dealers to decide if they pass the savings on to customers. Whether or not customers see a slice of this incentive pie will hinge entirely on the generosity—or desperation—of individual dealers.

Buyer 105

Buyer Quota Dealerships Customer 105

Carscoops

SEPTEMBER 29, 2024

A new study has highlighted the gulf between what new cars cost and what buyers expect to pay for them. Edmunds found that 48 percent of buyers wanted to spend less than $35k, but the average new car costs $48k. Car shoppers returning to dealerships for the first time since before the pandemic are getting a nasty shock.

Buyer 116

Buyer APR Finance MSRP 116

DealerTrack Insights

MARCH 20, 2024

A better-integrated solution reduces manual data entry time by pre-filling forms for your customer. Integrated deal processes mean car buyers spend less time at your dealership and reduce the need to re-key customer information multiple times. Data Continuity and Your DMS Your DMS is a data powerhouse.

Customer 104

Customer Dealerships Finance Technology 104

Carscoops

NOVEMBER 7, 2024

The number of mainstream buyers paying over sticker has dropped 7% in the past year. Power , overall customer satisfaction with purchasing a vehicle climbed from a score of 793 last year to 801 in 2024. More: Study Finds 25% Of Car Buyers Won’t Return To Dealership That Charged Above MSRP So what’s behind the improvement?

MSRP 98

MSRP Buyer Dealerships Development 98

Carscoops

DECEMBER 11, 2024

The company plans to close nearly 40 dealerships in the country by the end of 2026. Porsche currently operates 138 dealerships across China , but the boss of Porsche China, Alexander Pollich, has revealed this will be cut to approximately 100 by the end of 2026. Big changes are afoot for Porsche’s business in China.

Dealerships 98

Dealerships Networking Sales Customer 98

Carscoops

MAY 5, 2024

A car shopper strolled into a Toyota dealership ready to haggle and recorded the interaction. The dealer tries all sorts of tactics to sell the car in question for over MSRP but the buyer doesn’t bite. One shrewd car customer walked into his local Toyota dealer with every intent on buying a Corolla Hybrid. non-tax fee.

Buyer 111

Buyer MSRP Deal Banking 111

Spidersnet

APRIL 9, 2024

We don’t need to tell you that customers aren’t going straight into dealerships on a whim for a wander around the forecourt anymore. As part of a wider pattern of shifting consumer behaviour, people are spending much more time researching their next vehicle online at home, long before they even think about setting foot in a dealership.

Customer 103

Customer Dealerships Manufacturing Buyer 103

Carscoops

SEPTEMBER 30, 2024

Ford aims to make EV ownership less stressful with new incentives for buyers and lessees. Starting October 1, the program will be available to customers who buy or lease a Ford Mustang Mach-E , F-150 Lightning, or E-Transit. Perhaps most importantly, buyers will get 24/7 live support and roadside assistance. and Europe.

Buyer 105

Buyer Lessee Networking Customer 105

Call Revu

AUGUST 1, 2024

This is doubly true for car dealerships, which rely heavily on repeat customers and word-of-mouth grassroots advertising to keep and increase business traffic and revenue. Simply put, managing brand reputation can make or break your relationship with customers, according to SocialInsider.

Management 98

Management Dealerships Customer Networking 98

Motor Trader

JULY 16, 2024

The strong customer service of Right Track Cars, Golden Hill Garage and first4car.com has been acknowledged by Auto Trader Highly Rated 2024. Retailers are selected based on recognition from their customers who rate them highly on Auto Trader. As a small family-run business, having a 4.9-star

Retail 103

Retail Customer Dealerships Buyer 103

Call Revu

JULY 12, 2024

by CallRevu Boost Customer Service with Call Data It’s no secret that call data analytics —the process of understanding key data points from numerous sales calls and extracting valuable insights into customer behavior—is crucial for customer service, sales efforts, and customer retention.

Customer 99

Customer Retail Dealerships Buyer 99

Turbo Marketing Solutions

FEBRUARY 26, 2024

Integrating purchased leads into your car dealership's sales operations is a smart move. Not only does it give you access to an expanded network of potential customers, but it also opens up more opportunities to close deals. Get ready for your next sale!

Dealerships 105

Dealerships Sales Customer Management 105

Carscoops

JULY 28, 2024

Certified pre-owned programs can offer buyers a solid deal and warranty coverage they wouldn’t otherwise get in the used-car market. That’s one reason that the customer in this story picked out their 2017 Nissan Pathfinder. The dealer claimed the car should not have been certified due to warranty issues.

Repairing 111

Repairing Customer Buyer Dealerships 111

DealerTrack Insights

AUGUST 13, 2024

3 Ways to Safeguard Your Dealership in a Consumer-Driven Market After a few roller-coaster years, consumers are still interested in buying cars and car inventories have continued to stabilize to meet their needs. Here are three initiatives you can take on to ensure your dealership remains compliant: 1.

Dealerships 103

Dealerships Marketing Consulting Electronics 103

Turbo Marketing Solutions

JUNE 18, 2024

Success in the automotive industry lies at the intersection of supplies and satisfying the customer demand. They act as digital doorways guiding future car owners to your dealership, showcasing enticing car models, exclusive deals, and standout services. The secret? Potent landing pages. But that's not all.

Dealerships 98

Dealerships Automotive Customer Finance 98

DealerTrack Insights

AUGUST 13, 2024

Help protect customer data with a policy forbidding the use of personal devices for data collection. Consult with legal counsel and software vendors to ensure that your information systems and processes meet requirements for handling and securely storing customer data. Remember to keep customers’ time zones in mind.

Dealerships 98

Dealerships Consulting Banking Customer 98

Turbo Marketing Solutions

OCTOBER 18, 2024

Dealerships today are at a crossroads where innovation isn't just an advantage; it's essential for survival. Traditional promotional methods often miss the mark, leaving dealers struggling to engage customers effectively and constantly stressed about meeting sales targets. Six ChatGPT Promotional Tactics 1.

Dealerships 95

Dealerships Customer Marketing Automotive 95

Carscoops

OCTOBER 31, 2024

Despite ongoing lawsuits, Radford Motors insists it remains committed to producing the Type 62-2 for customers. The luxury car dealership claims it paid $300,000 for a street-legal Lotus-Radford Type 62-2 and sent an additional $750,000 on behalf of Katzman for a track-only Type 62-2 Pikes Peak model back in August 2023.

Buyer 124

Buyer Finance Customer Dealerships 124

Turbo Marketing Solutions

AUGUST 29, 2024

The challenge of maintaining an edge in a crowded car dealership market is daunting. Traditional strategies often fall short amidst evolving customer preferences and unpredictable economic shifts. This enables dealerships to make data-driven decisions, enhance operational efficiency, and drive revenue growth.

Dealerships 93

Dealerships Sales Customer Management 93

Auto Alert

DECEMBER 26, 2024

Key Metrics to Track in 2025 for Dealership Success Dealership metrics are measurable quantities used to evaluate performance and drive decision-making. They are essential for tracking every process that keeps your dealership running smoothly. Lead Conversion Rate: Tracks the percentage of leads that turn into buyers.

Dealerships 62

Dealerships Amortization Finance Repairing 62

Carscoops

FEBRUARY 18, 2024

Exotic car dealerships never cease to astound automotive enthusiasts, as their inventory typically boasts vehicles rarely spotted on the roads. A look underneath reveals that it is mounted on a wheeled tray, making it easier to move it around the dealership. How does the production model differ from the concept?

Dealerships 122

Dealerships Customer Management Development 122

Turbo Marketing Solutions

JULY 30, 2024

Navigating the timing of when to purchase leads can feel like steering through a maze for many dealerships. The stress of making such decisions often ties directly into both personal contribution targets and overall dealership performance. But uncertainty looms large: When exactly is that perfect moment?

Dealerships 91

Dealerships Automotive ROI Demographic 91

AutoSuccessOnline

DECEMBER 30, 2024

New car dealerships are constantly seeking effective strategies to enhance customer retention and boost sales. This tactic involves formalizing new car buyers introductions to the service department during their vehicle purchases, setting the stage for ongoing engagement and fostering enduring customer loyalty.

Customer 52

Customer Sales Dealerships Repairing 52

Turbo Marketing Solutions

JUNE 6, 2024

Successful car dealerships uncover the best decisions by studying the numbers. Metrics such as Sales Conversion Rate, Customer Acquisition Cost , Customer Lifetime Value, and Inventory Turnover are like signposts guiding the way to drive sales performance. Let's delve into understanding your vital KPIs.

Dealerships 94

Dealerships Sales Management Customer 94

Autosoft

JANUARY 2, 2025

Create Lifelong Customers with Autosoft DMS+CRM January 03, 2025 Anthony Belcher 4 mins read Why Customer Retention Is the Key to Dealership Success In today’s competitive auto market, keeping customers coming back is essential for your dealerships success.

Customer 52

Customer Dealerships Repairing Sales Goals 52

3 Brothers Autosale

JUNE 16, 2024

When shopping for used cars, buyers have two options – purchasing a ride from a private seller or a used car dealer. When you visit the dealership, the dealer can discuss your car ownership goals and budget and help you find the ride of your desired make, model, and configuration without putting a big dent in your pocket.

Finance 130

Finance Dealerships Deal Repairing 130

Turbo Marketing Solutions

AUGUST 3, 2024

According to McKinsey, dealerships utilizing AI see forecasting accuracy rise by up to 20%, offering powerful support for strategic decision-making. We’ve put considerable effort into gathering insights from leading experts, case studies from forward-thinking dealerships like Tesla, and real-world data to show you how AI can work for you.

Dealerships 98

Dealerships Automotive Customer Marketing 98

Auto Remarketing

OCTOBER 16, 2024

New advancements are streamlining operations and enhancing customer experiences and sales effectiveness. Such advantages help business leaders gain deeper insights into their customers and enhance their services. This collaborative approach also propels advancements for auto dealerships, their partners, and the customers they serve.

Technology 96

Technology Dealerships Finance Customer 96

Turbo Marketing Solutions

JULY 24, 2024

When running a car dealership, understanding exactly how your investment in leads translates to sales is paramount. Indeed, investing time into dissecting which sources yield high-value customers can unveil surprising insights—such as an unexpected yet profitable channel that's been habitually overlooked.

Dealerships 98

Dealerships ROI Customer Marketing 98

Carscoops

JUNE 25, 2024

The British company currently operates 18 dealerships in 14 U.S. Greg Clark, the executive vice president for Ineos in the Americas, says the automaker is looking to add five to six dealerships this year and is particularly keen to expand into the Phoenix metro area and greater Washington D.C. states and has two dealers in Canada.

Dealerships 105

Dealerships Bump Retail Manufacturing 105

Carscoops

NOVEMBER 22, 2024

A salesman told a customer they’d need to pay “between $10k–20k over sticker.” ” Fortunately, most dealerships appear to be honoring the ID. Surprisingly, some dealerships are even offering discounts on the all-electric van. At least one VW dealership in the U.S. Buzz’s original MSRP.

MSRP 116

MSRP Dealerships Asking Price Buyer 116

Turbo Marketing Solutions

JULY 29, 2024

This approach isn't just theoretical—dealerships adopting robust lead tracking systems have noted significant improvements in sales efficiency, sometimes up to 20%. Understanding the pivotal role of these systems is the first step toward optimizing your dealership's performance.

ROI 98

ROI Dealerships Management Customer 98