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FTC Says 90% Of Buyers Paid $2,000 More Than Advertised At Stellantis, GM And Ford Dealer Group

Carscoops

Nearly 90% of buyers allegedly paid $2,000 more than advertised between 2020 and 2023. Car dealerships don’t exactly have a squeaky-clean image to begin with, and stories like this one aren’t doing the industry any favors. “Our Office will not let car dealerships profit from unfair and deceptive practices.”

Buyer 116
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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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Ford launches EV incentives to win over buyers with new Puma

Autocar

Blue Oval to give all EV buyers free home chargers as it aims to remove concerns about EV switch Ford UK believes the launch of the new Puma Electric can prompt buyers of its existing vehicles to make the switch to electric, and is launching a new range of incentives to help buyers do so.

Buyer 98
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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccessOnline

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle.

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Influencer Posing As Buyer Scares Dealers’ Salesmen With Reckless Test Drives For Views

Carscoops

The individual pretends to be a customer, convincing dealers to allow him a test drive. Dealer test drives are a prime opportunity for potential buyers to get a feel for a vehicle before committing to a purchase. Unfortunately, not everyone posing as a customer is genuinely interested in buying.

Buyer 104
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What They’re Really Saying: How Sentiment Tracking Helps Dealerships Close Ready-to-Buy Customers

Call Revu

by CallRevu When it comes to a sales pipeline, not all consumers (and potential customers) are created equal. In other words, learn tone of voice and verbal choice cues that indicate how a customer is feeling and experiencing a given interaction to maximize your chance of closing a sale with them.

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AI + Human Touch: How Dealerships Are Revolutionizing Customer Loyalty in 2025

Call Revu

The proof is in the pudding: By harnessing AI technologies to streamline customer interactions via gathering call insights and empower employees to personalize interactions in the name of improving customer engagement, automotive dealerships can strengthen and improve customer engagement in the long term, leading to a higher lifetime value.