Sarah Blair’s Journey: Aligning People, Processes, and Technologies for an Unparalleled Customer Experience (CX)
Solera
JANUARY 8, 2024
She then pivoted to the financial world, diving into mortgage banking and honing her customer relations skills. She tackled head-on the widespread disconnection between people, processes, and tech in these organizations, spotting enormous potential for ROI optimization. This epiphany catapulted her into the IT realm.
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