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Data-Powered Automotive Sustainability for the Eco-Conscious Customer

Solera

Fast-forward to today, and sustainability has gone from an optional to a must-have for most industries, including automotive and insurance. Both sessions reinforced one clear message: sustainability in the automotive industry isn’t just possible, it’s necessary—and data holds the key.

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Creating a Seamless Customer Journey: Best Practices for Automotive Dealership Websites

Shawn Ryder

In todays digital world, automotive dealerships must prioritize creating a seamless customer journey on their websites. Improving your website’s usability and functionality can significantly enhance customer satisfaction and drive sales. Post-Purchase: The customer evaluates their experience and shares feedback.

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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccessOnline

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle.

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How Can Auto Dealers Reduce Appointment No-Shows and Boost Customer Engagement

Get My Auto

Appointment no-shows are one of the most common and costly challenges faced by auto dealerships.

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BLOG Using customer data to drive long-term profits for dealers

Motor Trader

In the complex journey of buying a car, knowing your customers coffee order might seem trivial, but it reflects a deeper truth: building meaningful relationships starts with understanding people. It begins with gaining a more complete view of each customer. Todays customers expect a joined-up experience.

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Eden Automotive sees pre-tax losses rise to £6.6m in 2023

Motor Trader

The results for its parent, Eden Automotive Investments filed at Companies House saw pre-tax losses more than trebling to -6.6m (2022: 1.86m) on turnover up 18.7% This led to a back log in customer vehicle repairs and required significant investment into courtesy vehicles or order to meet the customers needs of mobility.