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Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

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High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccessOnline

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. Despite the importance, achieving high retention levels can be challenging.

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How Can Auto Dealers Reduce Appointment No-Shows and Boost Customer Engagement

Get My Auto

When potential customers fail to show up for scheduled test drives, service appointments, or consultations, it disrupts workflow, wastes valuable time, and results in lost […] The post How Can Auto Dealers Reduce Appointment No-Shows and Boost Customer Engagement appeared first on Get My Auto.

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Eden Automotive sees pre-tax losses rise to £6.6m in 2023

Motor Trader

The results for its parent, Eden Automotive Investments filed at Companies House saw pre-tax losses more than trebling to -6.6m (2022: 1.86m) on turnover up 18.7% This led to a back log in customer vehicle repairs and required significant investment into courtesy vehicles or order to meet the customers needs of mobility.

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Sharing Insights: Women in Automotive

Motor Trader

Motor Trader caught up with four high profile women in automotive and got their take on the challenges and opportunities facing the sector. She says: Were in a male-dominated environment, the customer base from a commercial vehicle point of view is male-dominated as well. Thats certainly true of automotive right now!

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The Power of Positivity in Automotive Sales

AutoSuccessOnline

My Theory of 5 mentors and I have found that the best, most successful sales consultants have one item in their toolbox that will set customers at ease, sell more vehicles and absolutely increases the enjoyment in their automotive career. Buying a vehicle should be an exciting experience for our customers.

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GM Doubles Down on Dropping CarPlay, Betting Big on a Custom In-Car Experience Without The Integration

Automotive Addicts

Despite the criticism, Cetinok insists that GM’s strategy of prioritizing its custom-built software platform, Ultifi , will enable the company to deliver a more cohesive, innovative in-car experience tailored specifically for GM drivers. Why Ditch CarPlay?

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