article thumbnail

Building Customer Loyalty in the Age of Online Retail: Strategies for Auto Dealers in 2024

Get My Auto

This post […] The post Building Customer Loyalty in the Age of Online Retail: Strategies for Auto Dealers in 2024 appeared first on Get My Auto. The convenience and accessibility of online car sales platforms have changed consumer expectations, making it crucial for dealerships to evolve.

Retail 242
article thumbnail

The Critical Role of the Customer Interview in Automotive Dealership

Vanguard Dealer Services

The timeless art of the customer interview is fading away, as many automotive professionals have veered away from the foundational elements of the finance process in a dealership. The very first step that's being neglected is the all-important customer interview.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SoFlo Customs Launches Two Custom Trucks Based On The Jeep Wrangler, Ford Bronco

Carscoops

SoFlo Customs just launched two new models. Off-roaders love customizing their vehicles and a small company in South Florida knows that. In fact, it’s taking special note of things that the current automotive market doesn’t offer. One is a four-door Ford Bronco with a small truck bed.

Customer 105
article thumbnail

Why Customers Don’t Answer Calls and the Power of a Text-First Strategy

AutoSuccessOnline

Today’s customers are increasingly resistant to answering phone calls from businesses, especially car dealerships. To connect more effectively with potential customers, many dealerships are adopting a text-first strategy, which aligns better with modern communication habits.

article thumbnail

High-Mileage Service Contracts: The New Tool for Your Customer Retention Toolbox

AutoSuccessOnline

Customer retention has long been recognized as one of the most important factors in a car dealer’s success. One of the key drivers of customer loyalty is how often a customer returns to a dealership for service and repairs after purchasing a vehicle. Despite the importance, achieving high retention levels can be challenging.

article thumbnail

How Can Auto Dealers Reduce Appointment No-Shows and Boost Customer Engagement

Get My Auto

When potential customers fail to show up for scheduled test drives, service appointments, or consultations, it disrupts workflow, wastes valuable time, and results in lost […] The post How Can Auto Dealers Reduce Appointment No-Shows and Boost Customer Engagement appeared first on Get My Auto.

Customer 130
article thumbnail

Have you considered the importance of male allyship to women in the automotive industry?

Women Automotive Network

At the Women Automotive Network, we strongly believe we are #BetterTogether. It enables us to have the confidence to challenge and have the conversations necessary to drive change.” — Francois Dossa, Executive Director, JLR “Inclusive teams help promote shared ideas and a broader set of perspectives, and they better reflect our customer base.

Women 130