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Key Metrics to Track in 2025 for Dealership Success

Auto Alert

Here, we explore dealership metrics to monitor and take action on to achieve higher sales, better customer service, and exponential dealership growth. Service department performance is key to driving revenue and critical to customer retention. Net Promoter Score measures how likely customers are to recommend your dealership to others.

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Why are you in business anyway?

Canadian Auto Dealer

Why are you grinding it out every day, dealing with customer issues, employee matters and OEM demands? Things like over purchasing inventory, not collecting receivables (OEM, warranty and customer) and sheer over spending on headcount, advertising, IT and the like will deplete your cash flows very quickly.